Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

IRQL NOT LESS OR EQUAL


  • Please log in to reply
17 replies to this topic

#1 Alvaaron

Alvaaron

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:02:37 AM

Posted 02 July 2013 - 10:23 PM

Recently started getting the BSOD again after a solid two and a half years (since I build the system). I'm getting the one in the topic title and basic googling has revealed to me that it is likely a driver issue, but I have no idea where to begin with this. Attached are my system specs, it's a 6850 in there.Attached File  speccy 7-2-13.PNG   23.92KB   6 downloads



BC AdBot (Login to Remove)

 


#2 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:01:07 PM

Posted 02 July 2013 - 10:59 PM

Hi
 
 
To know what is going wrong with your system, we need to collect some basic info. So please follow the below steps.
 
1 ) Details of last modification to the computer (hardware addition, driver or software update etc )
 
2 )Open C:\Windows\Minidump folder. If there are any files with .dmp extension, zip the entire folder and upload to any free file hosting site like Mediafire - http://www.mediafire.com/
 
Post the download link to it in next reply.
 
3 ) Generate a report about your system using Speccy by reading the guide below.
 
 
 Post the web link displayed by Speccy in next reply )instead of the screenshot )
 
4 ) Download and run Minitoolbox from http://www.bleepingcomputer.com/download/minitoolbox/
 
    Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files) 


#3 Alvaaron

Alvaaron
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:02:37 AM

Posted 02 July 2013 - 11:53 PM

Last thing I did to the computer was install AMD's newest drivers and Borderlands 2.

 

Mediafire was hating me for some reason:

Dump

https://mega.co.nz/#!PMFyjTLK!fVEPPTTaSMmyUXKr4ikfH1t58QxRBzs_ieDmkLQP3gs

Result

https://mega.co.nz/#!mIllyYKb!X8BVYyEpB1d1qOt7CMUsshp7xjw-MhSLQ93i5mfNCfM
 

http://speccy.piriform.com/results/PkpvojgKiKp05d2PrsPqytI



#4 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:01:07 PM

Posted 03 July 2013 - 04:16 AM

Hi

 

Thanks for providing the requested info.

 

Is there any more dump files in the minidump folder. The only dump you uploaded blames win32k.sys wich is an authentic windows component. There are no third party drivers loaded at the time of crash. If you have more dumps, we may a get a clue on which driver is causing the issue.

 

Please do the following steps.

 

1 ) If you are installed the beta version of AMD display driver, please uninstall it and install the latest WHQL driver.

 

 http://www2.ati.com/drivers/13-4_win7_win8_64_dd_ccc_whql.exe

 

2 ) Uninstall the following problematic softwares.

 

 GPU Boost Driver

 

Virtual CD programs - PowerISO and DAEMON Tools Lite

 

After uninstalling them run the SPTD uninstaller to make sure the SPTD driver is removed.

 

http://www.duplexsecure.com/download/SPTDinst-v183-x64.exe

 

Run the tool and press the Uninstall button. If it is grayed out, it is already uninstalled.

 

Don't worry about loosing virtual CD functionality. There are alternatives available. We can install them later after resolving the issue.

 

3 ) Verify the health status of your memory modules.

 

You can remove all but one memory module and run the system with only one module attached. If the BSOD continues swap that module with another one. This is the easiest way to detect a faulty module.

 

4 ) If the above steps didn't helps (and if RAM modules are perfectly fine ), enable driver verifier to stress test all third party drivers and find the culprit.

 

   http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

If verifer detects a driver issue, system will immediately shows a blue screen. After you got two or more BSOD, upload the dumps for inspection preferably to  https://www.box.com/



#5 Alvaaron

Alvaaron
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:02:37 AM

Posted 03 July 2013 - 12:34 PM

Alright, this took a while.

 

Uninstalled the drivers and reinstalled the normal ones.

 

Removed the programs, speaking of which, what should I use for ISOs?

 

Is there a method of checking RAM that doesn't involve me opening up my computer? I dislike doing so because I have so many wires and cables in there.

 

Tried doing this, but it actually caused Windows to have conniptions and Windows had to do a restore. 

 

Thanks for the help so far.



#6 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:01:07 PM

Posted 03 July 2013 - 11:24 PM

Hi

 

There are alternative ISO mounting tools available. The virtual CD drivers that came with Daemon tools and Power ISO are known to cause BSOD or crashes (especially SPTD driver ). It is better to uninstall them completely according to the instructions in my previous post. Once the issue is resolved, i will provide the download links to safe virtual CD tools.

 

 

Physically swapping RAM is the best way to test them. If you are not comfortable with that, please use Memtest86+ to thoroughly test the RAM.

 

- Download Memtest86+ from the below link.

 

http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip

 

- Burn it to a CD with any ISO burning tool like IMGBURN or ISORecoder.

 

http://www.imgburn.com/index.php?act=download

 

 

- Boot from the CD and the test will begin immediately. For accurate result, 7 or more passes with it is required. I recommend at least 10 passes with it. It will take several hours to complete so be patient while it is running. Alternatively you can run it over night.

 

If you got any red lines or errors during the test, one of your modules will be faulty.

 

Example:

memtest.jpg

 

 

Reference : http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



#7 Alvaaron

Alvaaron
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:02:37 AM

Posted 04 July 2013 - 01:05 PM

I did uninstall them, and I'll run this overnight.


Edited by Alvaaron, 04 July 2013 - 01:05 PM.


#8 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:01:07 PM

Posted 04 July 2013 - 01:13 PM

Hi

 

Watch this nice video about running Memtest. It will make things clear for you. If you got any red lines or errors, you got a memory issue. Remember to run it for a long time for more accurate result.

 


Edited by Anshad Edavana, 04 July 2013 - 01:14 PM.


#9 Alvaaron

Alvaaron
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:02:37 AM

Posted 04 July 2013 - 04:34 PM

Thanks for the video, I'm loading it in now. Also, does IMGBurn not include a virtual disc drive?



#10 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:01:07 PM

Posted 04 July 2013 - 11:24 PM

Hi

 

 Imgburn doesn't contain any other function than to burn discs. You can also use any other CD burning app like Nero , ISORecorder etc.

 

Let me know your findings after running Memtest for around 10 passes.



#11 Alvaaron

Alvaaron
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:02:37 AM

Posted 05 July 2013 - 11:59 AM

Okay, I ran Memtest over night (9 and a half hours). Here's what it got.

 

Walltime 9:30

Cached: 16G

RSVDMem: 160k

MemMap: e820

Cache: On

ECC: Off

Test: STD

Pass: 2

Errors: 354,304

ECC Errors: 0



#12 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:01:07 PM

Posted 05 July 2013 - 12:02 PM

Hi

 

Did you mean a screen similar to the video ? (With red lines and number 354,304 in the Errors column )

 

 


Edited by Anshad Edavana, 05 July 2013 - 12:03 PM.


#13 Alvaaron

Alvaaron
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:02:37 AM

Posted 05 July 2013 - 12:52 PM

Yeah I had a bunch of red like that.



#14 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:01:07 PM

Posted 05 July 2013 - 01:12 PM

Hi

 

That means, you have either a bad memory module or a bad slot in the motherboard. You next step should be is to find out the one which is failed.

 

According to the speccy report, your system have 4 slots and 4 modules. To find the bad one, you need to remove all but one module and run memtest again . If you are getting errors, plug that module in to another slot and again run the test (to make sure it is not a faulty slot ). If it shows errors, that module is definitely faulty.  Test all the modules by this way and find out the failed one.

 

Read carefully  part 3 of the memtest guide to get a better idea.

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

This process is time consuming and requires patience. But by eliminating the bad module, you will get a stable system as a result.


Edited by Anshad Edavana, 05 July 2013 - 01:15 PM.


#15 Alvaaron

Alvaaron
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina
  • Local time:02:37 AM

Posted 05 July 2013 - 01:35 PM

I'll get to that, hopefully tomorrow. It's started raining and thundering and lightening here so I don't want to risk messing something up if the power flickers. Thanks again.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users