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TCP/IP Code 24


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#1 causeforconcern

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Posted 02 July 2013 - 10:18 PM

Hey guys, been having a few issues over the past week and a lot of google searches have led me to your site and I've been really impressed by the feedback you give so I thought you could help...
 
Anyway, about a week and a half ago I downloaded something (can't even remember what) which gave me all that text enhance rubbish. Well after going through the process of deleting it I've also managed to kill my internet connection. Originally I didn't think the two were linked and spoke to both my isp and TP-Link but neither were able to help me. After doing a little research I realised that my TCP/IP Protocol Driver wasn't fucntioning and that was most likely the cause of my problems. I followed a bunch of advice online and downloaded various programs but it wasn't until I used combofix (which may have been a little extreme given what I've read on here) that I realised it was most likely a virus. Combofix said I had Rootkit ZeroAccess so I went through the steps of getting rid of it....sadly I've done this but still no connection!
 
Any advice is welcome!
 
(I should just upgrade to Windows 7 but I'm kinda determined to fix this now as I've already sunk a fair bit of time into figuring out the problem)

Edit: Moved topic from Windows XP to the more appropriate forum, since member has already run ComboFix. ~ Animal

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#2 causeforconcern

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Posted 02 July 2013 - 11:21 PM

Thanks for the relocation! Wasn't quite sure where to put it as I'm not a hundred percent on what the actuall issue is!

 

I should also add that I'm getting really slow start ups now too.

 

Edit: I should also add that I can't connect via cable either.


Edited by causeforconcern, 03 July 2013 - 01:06 AM.


#3 nasdaq

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Posted 07 July 2013 - 09:17 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

It looks like you Winsock if broken.

Follow the instruction on this Microsoft page.
http://support.microsoft.com/kb/811259

You should use the Fix me button first, it may save you a lot of time.

If no joy try the manual steps.

Keep me posted.

#4 causeforconcern

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Posted 07 July 2013 - 06:46 PM

Hi Nasdaq,

 

Just gone through the steps on the microsoft page but still no joy I'm afraid.

 

Still getting the code 24 on the tcp/ip protocol driver and can't connect via wireless or cable.



#5 nasdaq

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Posted 08 July 2013 - 06:43 AM


Execute this only if you have a XP operating system.

How to Repair Winsock and TCP/IP
http://www.wikihow.com/Repair-Winsock-and-TCP/IP

Keep me posted.

#6 causeforconcern

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Posted 09 July 2013 - 04:39 PM

That was one of the first things I did and it didn't seem to fix anything :(



#7 nasdaq

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Posted 10 July 2013 - 07:52 AM


This is no longer a malware issue.
I suggest you start a new topic in the Networking forum
http://www.bleepingcomputer.com/forums/forum21.html

An expert there may be able to help you better than I can.

I will leave this topic open for 5 days. If you need to return please do.

#8 nasdaq

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Posted 16 July 2013 - 07:03 AM

If all is well:
 
Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset  System Restore points:
  • Click Start > Run  and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall
===
 
To remove AdwCleaner.
 
Please double click on AdwCleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.
 
If you decide to keep the AdwCleaner tool make sure to delete your version and download the latest before running it.
 
Delete the other tools we used.
You can Keep the DDS tool as most forum will ask to see a log before suggesting a fix.
===
 
Please consider using these ideas to help secure your computer.  While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection.  While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.
 
Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly.  They usually have security updates every month.  You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed.   This is a crucial security measure.
 
Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend: 
 
If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.
 
In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:
Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.
 
Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:
 
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here
Please Note: Only the paid for version has real time capabilities.
 
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.
 
Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.  A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection.  However, it is important to run only one resident program of each type since they can conflict and become less effective.  That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.  
 
Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs.  If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately.  It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information.  Ask in a security forum that you trust if you are not sure.  If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
 
  • Bleeping Computer LLC Check the last post for the latest list.
  •  
    A similar category of programs is now called "scareware."  Scareware programs are active infections that will pop-up on your computer and tell you that you are infected.  If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed.  It tells you to click and install it right away.  If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further.  Keeping protection updated and running resident protection can help prevent these infections.  If it happens anyway, get offline as quickly as you can.  Pull the internet connection cable or shut down the computer if you have to.  Contact someone to help by using another computer if possible.  These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.
     
    Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system. 
     
    In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful addons that can protect you from possible risks:
     
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,  
  • ScriptNo a popular Google Chrome addon.
  • For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place
     
    Hopefully these steps will help to keep you error free.  If you run into more difficulty, we will certainly do what we can to help.
    ===


    #9 nasdaq

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    Posted 16 July 2013 - 07:03 AM

    It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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