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Blue Screen While Transfering File


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#1 usern

usern

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Posted 02 July 2013 - 10:14 PM

Hi,

 

I have recently restored my PC using the DELL image that is preloaded on the C drive. Everything was fine until I start transferring large amount of files onto another drive and I am getting BSOD to make the transfer. Then I tried using Unstoppable Copier, it also causes BSOD. The transfer log file shows "The request could not be performed because of an I/O device error. @ 1634829312- Corrupted"

 

I am suspecting there is something amiss with the RAID driver. But I am unsure what to do next. Please help.

 

 

1. PC Spec: http://www.dell.com/us/business/p/precision-t7600/pd
2. MiniDump : http://bit.ly/10ypjKC

3. Speccy link: http://speccy.piriform.com/results/PfzqlCVK0efmsDfk4nBFGkt

4: Log from minitoolbox : http://we.tl/a0pJKsGvDc

5 Log file from Unstoppable Copier (leads to BSOD) : 

6. LSI MegaRaid Log: http://we.tl/8FsOrJtKfL

 

Thanks.



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#2 Anshad Edavana

Anshad Edavana

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Posted 03 July 2013 - 12:24 AM

Hi

 

Here is the stop code you are receiving.

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc400610d8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 00000005c7583be0, current process (virtual address for lock type 3, or PTE)
Arg4: fffff8800c21b000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE addre

Your issue is related to the storage system. It could be either a hardware issue (ie a faulty disk ) or a software issue (ie buggy storage driver )

 

Please follow the below steps as a preliminary troubleshooting.

 

1 ) Replace the SATA date cable of all drives. Also reset the power cable

 

   sata.gif

 

2 ) Run check disk on all partitions.

 

You can done it by entering CHKDSK <drive letter> /R from an elevated command prompt. For example to verify volume D, enter CHKDSK D: /R . Since the C drive is actively used by the OS, check disk will ask our permission to schedule a disk check on next reboot. Please allow it to do so and restart the system to begin checking C drive.

 

3 ) Uninstall all third party copying tools like Teracopy, fastcopy etc.

 

4  ) Download and update latest chipset and RAID driver from Dell support site. If there is a system BIOS update or RAID firmware update available, install that also.

 

Report your findings in next reply.






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