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Webcam software causes screen to go black and races processor

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#1 Vincident


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Posted 02 July 2013 - 07:04 PM

Hello -


Thanks to anyone able to help!


This seems to be a good one, can't find mention anywhere on the 'net.

When two types of webcam software are started, webcam picture comes up briefly, then screen goes black and processor fan runs furiously.

No way of recovery has been found and computer must be shutdown with power switch.

If left too long, even power switch will not shut down and plug has to be pulled.

The two type of software are:
Logitech Webcan Software 12.10.1113.0000
Webcam is Logitech E5300

Computer is:
Dell Optiplex 745
Core 2 Duo 1.8ghz

2 gb DDR2 ram
Win XP Pro SP3

Soooo, yeah, just about any normal treatment has been tried.
We can isolate this computer as the problem.
This camera with the same software was tried on an identical Optiplex 745, worked fine.
A different camera on THIS computer, same problem.

E5300 software and drivers replaced.
Skype replaced
Video Card drivers replaced
Monitor drivers installed

An extra video card was removed from the computer

BIOS video section changed from "auto detect" to "onboard".

BIOS later switched to factory defaults.

Camera was plugged into different USB slot

Flash, Java and Quicktime updated

Quicktime removed

In System > Properties > Advanced > Performance, switched to "Adjust for best performance" 

Ran chkdsk

Found HDD badly fragmented, defraged


Wow! After typing this up, I'm starting to think I've tried to much an dshould just reimage.

But I did want to see if anyone may have experienced this before.

Thanks for any help!!


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#2 InadequateInfirmity


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Posted 02 July 2013 - 07:15 PM

Disable all of your start up items except your antivirus.With the tool below.





Reset your hosts files.




Then remove your primary ide drivers.


Hit the Start  button then Right Click My computer

Harwdare Tab>>>>>>>>>>>>>Device Manager.
Scroll down to the IDE ATA/ATAPI Controlers Left click the + to the left of the drivers.
Right Click and uninstall all of your Primary IDE drivers there most likely will be more than one of the Primary IDE Drivers.

 Make sure and un-install All of them.

Reboot your machine.

You will see the drivers re install then request another reboot.

Do so.

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