Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

usb unidentified device


  • Please log in to reply
15 replies to this topic

#1 westwoodside

westwoodside

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Doncaster, UK
  • Local time:06:21 AM

Posted 02 July 2013 - 11:30 AM

I have a samusung rv510 laptop with windows 7 and sp 1 which does not recognise any USB devices.

For example: USB pen drives, standard USB mouse.  My mouse used to work - now it doesnt.

The built in touchpad and keyboard are not affected.

 

Checking the Device manager it shows 8 'unknown device' items under the 'Other devices' list.

As the driver software installation window runs it says checking updates, this results in no driver found for all 8 items.

 

If I delete these and scan for hardware changes I get the same error (no USB devices are plugged in).

Plugging in any device does not even get a response.

There are no greyed out USB devices on the 'show hidden devices' option.

 

I've uninstalled the USB Serial bus controllers and replaced them with Samsung's latest chipset updates.

I've also looked at the M$ USB fix for problems after SP 1.

I've looked on the postings and tried the 'general fix' and deleting the INFCACHE.1 file.

I did notice that the security settings for users on the infcache.1 file is only read (user has administrator rights) - system is full control.

System restore has no effect.

 

This is not a hardware problem since Linux runs with full USB access.

 

All help will be appreciated please.

 

Westwoodside


Edited by westwoodside, 02 July 2013 - 11:41 AM.


BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 56,086 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:01:21 AM

Posted 02 July 2013 - 12:28 PM

Start/Run....type devmgmt.msc and hit Enter.

 

Scroll down to USB Controllers, click plus-sign to see detailed item.

 

Uninstall, one by one, each item in the detail with "controller" in the description.  Do not bother with any other items in the detail.

 

Reboot the system, see if problem remains.

 

Louis


Edited by hamluis, 02 July 2013 - 12:29 PM.


#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,590 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:21 AM

Posted 02 July 2013 - 01:21 PM

The following link will show screenshots of the Device Manager hamluis has instructed you to open and includes some investigative tips.

Also, these are some tools to help identify Unknown Devices in Device Manager:
Unknown Devices
Unknown Device Identifier
Unknown Device Tool
DevManView
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#4 westwoodside

westwoodside
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Doncaster, UK
  • Local time:06:21 AM

Posted 02 July 2013 - 01:46 PM

Start/Run....type devmgmt.msc and hit Enter.
 
Scroll down to USB Controllers, click plus-sign to see detailed item.
 
Uninstall, one by one, each item in the detail with "controller" in the description.  Do not bother with any other items in the detail.
 
Reboot the system, see if problem remains.
 
Louis

Thanks for your help
 
removal of each one suggested by Louis results in the same messages on reboot.
running the unknown devices lists 6 entries each says: unable to detect hardware ID root_hub
2 entries unable to detect hardware ID root_hub20
one entry unable to detect hardware ID :vid_2232&PID_1006&MI_00

Unknown device identifier 8.00 lists a lot of devices, none are in red.
I dont understand these programs

 
Westwoodside

Edited by westwoodside, 02 July 2013 - 02:28 PM.


#5 westwoodside

westwoodside
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Doncaster, UK
  • Local time:06:21 AM

Posted 03 July 2013 - 12:55 AM

No changes on reboot after uninstalling each entry.

Same message, cant find driver.

 

I've attached some more info : the list from the device application

and two error messages

 

Westwoodside
 

Attached Files



#6 hamluis

hamluis

    Moderator


  • Moderator
  • 56,086 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:01:21 AM

Posted 03 July 2013 - 09:56 AM

OK, thanks :).

 

There are several models using the same description you provided, I looked up the drivers for the first model.

 

http://www.samsung.com/us/support/downloads

 

http://www.samsung.com/us/support/owners/product/NP-RV510-A01US

 

Please...make sure that you have downloaded/install the correct chipset drivers for your system and O/S.

 

Louis

 

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.


Edited by hamluis, 03 July 2013 - 10:22 AM.


#7 westwoodside

westwoodside
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Doncaster, UK
  • Local time:06:21 AM

Posted 03 July 2013 - 11:21 AM

Thanks,

I think I have already downloaded and reinstalled the chipset drivers (when I uninstalled it could not find the drivers to reinstall):

my model is NP-RV510-A04UK.  I found the link to this model on the Samsung site.

I will check and re-download, and reinstall and then run Speccy.  I can't do this until tomorrow afternoon, got to work!

 

Westwoodside



#8 westwoodside

westwoodside
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Doncaster, UK
  • Local time:06:21 AM

Posted 03 July 2013 - 11:33 AM

I found time to run Speccy before work, here is the link:

http://speccy.piriform.com/results/pMZl8bxoNX4BAJAYlvBFyHp

 

Westwoodside



#9 westwoodside

westwoodside
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Doncaster, UK
  • Local time:06:21 AM

Posted 06 July 2013 - 02:28 AM

Hi there
Some more info:
the SD camera card reader and video are not working
also I wonder is it anything to do with security permissions?
- in the Windows-system32 I don't have any administrator rights, even when in safe mode. Is this a possibility?

Westwoodside

#10 westwoodside

westwoodside
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Doncaster, UK
  • Local time:06:21 AM

Posted 09 July 2013 - 03:09 PM

Please...make sure that you have downloaded/install the correct chipset drivers for your system and O/S.

 

Louis

 

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

I 've done as suggested and come to a brick wall as I don't know what to do next.  I've posted the results but dont know what they mean.

Can you help please?

 

Westwoodside



#11 hamluis

hamluis

    Moderator


  • Moderator
  • 56,086 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:01:21 AM

Posted 09 July 2013 - 07:53 PM

Has to be 4-in-1 (SD, SDHC, SDXC, MMC) Multi Card Slot, per http://www.samsung.com/uk/consumer/pc-peripherals/notebook-computers/essential/NP-RV510-A0AUK-spec and possibly the Bluetooth driver.

 

From where are you getting these drivers you install?

 

Drivers

 

I don't see a driver listed for the reader...then it should be the chipset driver which needs to be installed.  Since you say that you have already installed this...I have to conclude that you either installed the wrong drivers or your hardware is malwfunctioning.

 

I suggest uninstalling all your drivers...then installing the appropriate drivers for all functions which Samsung provides on the webpage I linked to.

 

Louis



#12 westwoodside

westwoodside
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Doncaster, UK
  • Local time:06:21 AM

Posted 10 July 2013 - 09:29 AM

Hi

Thanks for your continuing help.

I know that it is not a hardware problem since I can use a live UNIX CD and access all USB including the camera and memory card ports.

My specific model is NP-RV510-A04UK (from the info on the back of the machine)
 
In case I'm getting the files from the wrong place here is where I'm getting the files from:

drivers from here http://www.samsung.com/uk/support/model/NP-RV510-A04UK-downloads
chipset link from here: http://downloadcenter.samsung.com/content/DR/201008/20100818105753843/Chipset_9.1.1.1023.zip

I've attached snapshots of the files in case I'm selecting the wrong options.

I don't see an option for the camera on the list of downloads.
The Samsung has an option to replace the chipset drivers with their original factory back up.
I've tried this and now the list of controllers is no longer present!
Using the chipset Chipset_9.1.1.1023.zip (link above) does not replace the drivers.
Now I'm without the list of controllers in the device manager.

I have tried System recovery; this gets back the USB controllers on the device manager but the 'unidentified device' list remains.
Old recovery options do't work.

Westwoodside

 

 

Attached Files



#13 hamluis

hamluis

    Moderator


  • Moderator
  • 56,086 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:01:21 AM

Posted 10 July 2013 - 11:59 AM

Well...your links are the right ones.

 

Whatever is wrong...is beyond my ability to understand and assist.  If it were mine..

 

Have you:

 

    a.  Tested the hard drive for functionality?

    b.  Tried a restore to factory defaults?

 

Let's look at some data.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#14 westwoodside

westwoodside
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Doncaster, UK
  • Local time:06:21 AM

Posted 10 July 2013 - 03:51 PM

I've done a checkdsk - no errors

I also ran a system file check.

Here is the Speccy link: http://speccy.piriform.com/results/774pOMRRaHedOeTXcVWyFlv

I can't upload the mini tool box results: I get a message saying too big to load (but one file is only 16.5 kb, the other 5kb) and You can upload up to 5.28K of files (Max. single file size: 5.28K)

 

What next?

I appreciate you help

 

Westwoodside

 



#15 hamluis

hamluis

    Moderator


  • Moderator
  • 56,086 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:01:21 AM

Posted 10 July 2013 - 03:57 PM

You are supposed to....PASTE the Minitoolbox results...not upload.

 

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users