Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Internet Explorer has stopped working after virus removal.


  • This topic is locked This topic is locked
7 replies to this topic

#1 jragan18

jragan18

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:08:37 AM

Posted 02 July 2013 - 09:06 AM

Hi,

 

My Windows Vista PC got the Security Shield virus and I followed the steps on the Malware Removal Guide from this page: http://www.bleepingcomputer.com/virus-removal/remove-security-shield, but my Internet Explorer will not work now. It keeps saying that the program has failed and windows tries to solve the problem but failes to do so.

 

I also had my IT Manager look at it and he did some things to it before I tried to remove the virus myself.

 

I tried un-installing IE 9 and using IE 8 but the same problem persists. I did a "sfc /scannow" in the cmd, and it found corrupt files and repaired the items that it found, but still IE will not open.

 

I do not have another web browser installed on this PC.

 

Please help!



BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,428 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:37 AM

Posted 02 July 2013 - 12:13 PM

Hi, lets give this a go....
 
Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 jragan18

jragan18
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:08:37 AM

Posted 09 July 2013 - 11:28 AM

Hi boopme,

 

Thanks for your response.

 

I ran the command netsh winsock reset

and hit enter

in the cmd.exe  that i ran as administrator.

 

It said it was successfull, but my IE still does not work.

 

The exact Error is this: "Internet Explorer has stopped working."

Then there is a button to click that says "Close the program"



#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,428 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:37 AM

Posted 09 July 2013 - 01:03 PM

Try to reset Internet Explorer settings to default by clicking the Fix-It button...
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 jragan18

jragan18
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:08:37 AM

Posted 09 July 2013 - 01:36 PM

Since I could not download it from the PC itself, I put it on a thumbdrive from another computer then ran it on the problem pc.

 

I am still getting the same error.



#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,428 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:37 AM

Posted 09 July 2013 - 09:04 PM

OK, we need a deeper look. Please repost your first post with the DDS log in this guide.
 
 Please follow this Preparation Guide and post in a new topic. Do steps 6,7 and 8
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 jragan18

jragan18
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:08:37 AM

Posted 10 July 2013 - 10:26 AM

My new post is here: http://www.bleepingcomputer.com/forums/t/500654/internet-explorer-has-stopped-working-after-virus-removal/



#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,428 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:37 AM

Posted 10 July 2013 - 08:20 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 2 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users