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#1 njsonja

njsonja

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Posted 17 April 2006 - 12:37 PM

is there a place where i can post my log? i have no idea what i can and cannot delete..i'm not the most computer saavy..and i'm scared to death to delete something i shouldn't...

any help would be greatly appreciated...

it's my first time using this program which was recommended by a friend of mine....

thanks again**

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#2 Albert Frankenstein

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Posted 17 April 2006 - 12:43 PM

Welcome to Bleeping Computer! :thumbsup:

It is not a good idea to use HighJack This to delete ANYTHING unless you have been trained extensively in it's use.

I will post instructions for you a little later, but first can I ask you: What sort of problems are you experiencing? Is there something we might be able to help you with here, or do you just want to post a log?

Let us know! Here are the posting instructions:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


First: Read the Preparation Guide found HERE. It is very important that you follow ALL of the instructions found within. (There are many important steps in this guide that may clean your computer.)

Second: Post your system information along with a brief description of the problems you are having, and your HJT log in the HJT forum found HERE.

NOTE: Please, after you post your HJT log DO NOT make another post in the HJT forum until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post there will be 1 reply. The team member glancing over the replies might think someone is already helping you out and will not respond. So, just make your post and let it sit there until a team member responds. The volunteers who work that forum are very busy, so please be patient and wait. It can sometimes take a few days for a response. If after 5 days you still have gotten no response, then post a link to your HJT log HERE.

Third: If, after finishing your work with the folks at the HJT forum you have issues with Windows related to the removal of the infection, then come to the other forums and let us help you get your computer back to normal.

You are in good hands! Good luck!

Edited by Albert Frankenstein, 17 April 2006 - 12:44 PM.

ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!





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