Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Error Msg: This application failed to start because its side-by-side configurati


  • Please log in to reply
11 replies to this topic

#1 BambooP

BambooP

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:47 PM

Posted 01 July 2013 - 04:13 PM

Hi, I'm hoping someone here can help me, I was referred to this forum by nasdaq in the malware removal forum to help with some residual problems I've been having with my hp notebook (http://www.bleepingcomputer.com/forums/t/498613/infected-with-virus-appplicunwntwin32adwareibryteh289567536/

).

 

The following error is popping up when I try to open certain programs on my computer: "The application failed to load because its side-by-side configuration is incorrect.  Please see the application event log or use the command-line sxstrace.exe tool for more detail."

 

I am able to access the sxstrace.exe tool but when I try to get the trace to run, I get an error message- "Access is denied" (see above post for screenshots, etc.).  At first I just noticed this happening with my Kindle for PC, but has now graduated to my Dropbox as well.

 

Any advice on what to do next?



BC AdBot (Login to Remove)

 


#2 BambooP

BambooP
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:47 PM

Posted 01 July 2013 - 04:32 PM

I am currently trying the steps listed here-

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/this-application-failed-to-start-because-side-by/7673bf12-87c2-48ca-b5ae-b8aa85e295dc 

 

and will advise.

 

Also- I realize the sxstrace.exe tool may not have worked because I didn't access the cmd prompt in administrator mode which gives me a different prompt: Windows\system32.

 

Will try that as well.



#3 BambooP

BambooP
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:47 PM

Posted 02 July 2013 - 03:51 AM

Still getting error message after above steps.  Was finally able to run the sxstrace tool.  I've attached the report- anyone able to see the problem?Attached File  sxs trace.doc   62.85KB   0 downloads



#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,387 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:47 PM

Posted 02 July 2013 - 08:48 AM

Have you tried running the sfc /scannow command...to repair/replace damaged/missing system files?

 

Louis



#5 BambooP

BambooP
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:47 PM

Posted 02 July 2013 - 11:22 AM

Yes, that was the first action listed in the link above.



#6 hamluis

hamluis

    Moderator


  • Moderator
  • 55,387 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:47 PM

Posted 02 July 2013 - 12:23 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#7 BambooP

BambooP
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:47 PM

Posted 02 July 2013 - 01:04 PM

Thanks for your help, Louis.  Here's the info:

 

http://speccy.piriform.com/results/JWFRsgeLJmAgWdOtBtTMz2p

 

Minitoolbox:

 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by TLC (administrator) on 02-07-2013 at 11:01:03
Running from "C:\Users\TLC\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/02/2013 06:28:41 AM) (Source: MsiInstaller) (User: TLC-HP)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.

Error: (07/02/2013 01:32:16 AM) (Source: MsiInstaller) (User: TLC-HP)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.

Error: (07/02/2013 01:18:16 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/02/2013 01:05:27 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/02/2013 00:56:49 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/01/2013 04:32:11 PM) (Source: MsiInstaller) (User: TLC-HP)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.

Error: (07/01/2013 03:13:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/01/2013 11:32:23 AM) (Source: MsiInstaller) (User: TLC-HP)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.

Error: (07/01/2013 05:19:02 AM) (Source: MsiInstaller) (User: TLC-HP)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.

Error: (06/30/2013 09:32:28 PM) (Source: MsiInstaller) (User: TLC-HP)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.


System errors:
=============
Error: (07/02/2013 06:27:39 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (07/02/2013 06:27:38 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (07/02/2013 01:18:13 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (07/02/2013 01:18:12 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (07/02/2013 01:17:40 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (07/02/2013 01:17:39 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (07/02/2013 01:17:36 AM) (Source: Service Control Manager) (User: )
Description: The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error:
%%1068

Error: (07/02/2013 01:17:36 AM) (Source: Service Control Manager) (User: )
Description: The Application Virtualization Client service depends on the Application Virtualization Service Agent service which failed to start because of the following error:
%%14001

Error: (07/02/2013 01:17:35 AM) (Source: Service Control Manager) (User: )
Description: The Application Virtualization Service Agent service failed to start due to the following error:
%%14001

Error: (07/02/2013 01:08:17 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.


Microsoft Office Sessions:
=========================
Error: (07/02/2013 06:28:41 AM) (Source: MsiInstaller)(User: TLC-HP)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (07/02/2013 01:32:16 AM) (Source: MsiInstaller)(User: TLC-HP)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (07/02/2013 01:18:16 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/02/2013 01:05:27 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/02/2013 00:56:49 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/01/2013 04:32:11 PM) (Source: MsiInstaller)(User: TLC-HP)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (07/01/2013 03:13:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/01/2013 11:32:23 AM) (Source: MsiInstaller)(User: TLC-HP)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (07/01/2013 05:19:02 AM) (Source: MsiInstaller)(User: TLC-HP)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (06/30/2013 09:32:28 PM) (Source: MsiInstaller)(User: TLC-HP)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.(NULL)(NULL)(NULL)(NULL)(NULL)


CodeIntegrity Errors:
===================================
  Date: 2013-06-24 01:37:55.749
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-24 01:37:55.734
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-04 09:32:24.742
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbccgp.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-04 09:32:24.727
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\win32k.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-04 09:32:24.711
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbccgp.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-06-04 09:32:24.680
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\win32k.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

ABBYY FineReader 9.0 Sprint (Version: 9.01.513.58212)
Adobe AIR (Version: 3.6.0.5970)
Adobe Digital Editions 2.0 (Version: 2.0)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Adobe Shockwave Player 11.6 (Version: 11.6.7.637)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
Amazon Kindle
AMD APP SDK Runtime (Version: 2.4.650.9)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Fuel (Version: 2011.0705.1115.18310)
AMD Media Foundation Decoders (Version: 1.0.60705.1113)
AMD Steady Video Plug-In  (Version: 1.00.0000)
AMD System Monitor (Version: 1.0.6)
AMD VISION Engine Control Center (Version: 2011.0705.1115.18310)
Apple Application Support (Version: 2.3.4)
Apple Software Update (Version: 2.1.3.127)
Blio (Version: 2.2.6699)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0705.1115.18310)
Catalyst Control Center InstallProxy (Version: 2013.0523.1654.28486)
Catalyst Control Center Localization All (Version: 2011.0705.1115.18310)
CCC Help Chinese Standard (Version: 2011.0705.1114.18310)
CCC Help Chinese Traditional (Version: 2011.0705.1114.18310)
CCC Help Czech (Version: 2011.0705.1114.18310)
CCC Help Danish (Version: 2011.0705.1114.18310)
CCC Help Dutch (Version: 2011.0705.1114.18310)
CCC Help English (Version: 2011.0705.1114.18310)
CCC Help Finnish (Version: 2011.0705.1114.18310)
CCC Help French (Version: 2011.0705.1114.18310)
CCC Help German (Version: 2011.0705.1114.18310)
CCC Help Greek (Version: 2011.0705.1114.18310)
CCC Help Hungarian (Version: 2011.0705.1114.18310)
CCC Help Italian (Version: 2011.0705.1114.18310)
CCC Help Japanese (Version: 2011.0705.1114.18310)
CCC Help Korean (Version: 2011.0705.1114.18310)
CCC Help Norwegian (Version: 2011.0705.1114.18310)
CCC Help Polish (Version: 2011.0705.1114.18310)
CCC Help Portuguese (Version: 2011.0705.1114.18310)
CCC Help Russian (Version: 2011.0705.1114.18310)
CCC Help Spanish (Version: 2011.0705.1114.18310)
CCC Help Swedish (Version: 2011.0705.1114.18310)
CCC Help Thai (Version: 2011.0705.1114.18310)
CCC Help Turkish (Version: 2011.0705.1114.18310)
ccc-utility64 (Version: 2011.0705.1115.18310)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Cobian Backup 11 Gravity
COMODO Internet Security (Version: 5.8.16726.2131)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
CutePDF Writer 2.8
CyberLink YouCam (Version: 3.5.1.4119)
D3DX10 (Version: 15.4.2368.0902)
Download Navigator (Version: 3.4.0)
Dropbox (Version: 1.6.18)
Epson Connect Printer Setup (Version: 1.1.1)
EPSON Connect version 1.0 (Version: 1.0)
Epson Customer Participation (Version: 1.4.0.0)
Epson Event Manager (Version: 3.01.0003)
Epson FAX Utility (Version: 1.30.00)
Epson PC-FAX Driver
EPSON Scan
EPSON WF-2540 Series Printer Uninstall
EpsonNet Print (Version: 2.5.00)
ESU for Microsoft Windows 7 SP1 (Version: 2.1.1)
Evernote v. 4.2.3 (Version: 4.2.3.22)
Final Draft 5
Free Video Dub version 2.0.12.706 (Version: 2.0.12.706)
Google Talk Plugin (Version: 3.19.1.13088)
Hewlett-Packard ACLM.NET v1.1.1.0 (Version: 1.00.0000)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Documentation (Version: 1.1.0.0)
HP Games (Version: 1.0.2.5)
HP Launch Box (Version: 1.0.11)
HP MovieStore (Version: 1.0.057)
HP MovieStore (Version: 2.0)
HP On Screen Display (Version: 1.2.2)
HP Power Manager (Version: 1.2.3)
HP Quick Launch (Version: 2.4.3)
HP QuickWeb (Version: 3.1.0.9760)
HP Setup (Version: 8.7.4751.3798)
HP Setup Manager (Version: 1.1.13476.3753)
HP Software Framework (Version: 4.1.6.1)
HP Support Assistant (Version: 6.0.5.4)
I.R.I.S. OCR (Version: 12.3.4.0)
IDrive Version - 6.0 (Version: 6.0)
IDT Audio (Version: 1.0.6319.0)
Jarte 4.5 (Version: 4.5)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery of Mortlake Mansion (Version: 2.2.0.97)
OverDrive Media Console (Version: 3.2.20)
Picasa 3 (Version: 3.8)
PlayReady PC Runtime x86 (Version: 1.3.0)
Quicken 2007 (Version: 16.1.2.25)
QuickTime (Version: 7.74.80.86)
Realtek Ethernet Controller Driver (Version: 7.34.1130.2010)
Realtek PCIE Card Reader (Version: 6.1.7600.74)
REALTEK Wireless LAN Driver (Version: 1.00.11.0323)
Recovery Manager (Version: 2.0.0)
RoxioNow Player (Version: 1.9.5.103)
Skype™ 6.3 (Version: 6.3.105)
STOIK Video Converter 3 (Version: 3.0.1)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.3.11.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update Installer for WildTangent Games App
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Memory info: ===================================

Percentage of memory in use: 66%
Total physical RAM: 3562.91 MB
Available physical RAM: 1200.23 MB
Total Pagefile: 7124 MB
Available Pagefile: 4019.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3981.42 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:446.77 GB) (Free:371.65 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:14.83 GB) (Free:1.65 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:1.1 GB) FAT32

========================= Users: ========================================

User accounts for \\TLC-HP

Administrator            Guest                    TLC                      


**** End of log ****



#8 hamluis

hamluis

    Moderator


  • Moderator
  • 55,387 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:47 PM

Posted 02 July 2013 - 03:10 PM

No critical updates reflected since Jan 2013, weakened front line of system security which increases ease of infection, IMO.  You either have or tried to run ComboFix, which produced errors.

 

The side-by-side errors...IMO, they relate to MS.NET, because they relate to assemblies.  The only time I see "asssembly" used in reference to Windows is regarding MS.NET.  So...if I was concerned about this, I'd uninstall versions of NET Framework on the system and then reinstall each.

 

The errors re Google Talk plugin...I would go the browser, disable the add-on...then uninstall via Add/Remove Programs.  Reinstall if I wanted to.  If I still had trouble uninstalling it, I would use Revo Uninstaller to do so.

 

See comments at http://www.eventid.net/display-eventid-36888-source-Schannel-eventno-10545-phase-1.htm for data on "The following fatal alert was generated: 10. The internal error state is 10" error.

 

http://www.computerhope.com/cgi-bin/process.pl?p=usbccgp.sys

 

Louis


Edited by hamluis, 02 July 2013 - 03:10 PM.


#9 BambooP

BambooP
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:47 PM

Posted 02 July 2013 - 03:23 PM

Okay, how do I find all the NET framework apps on my computer to uninstall them, and where do I get new copies for the re-install?



#10 hamluis

hamluis

    Moderator


  • Moderator
  • 55,387 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:47 PM

Posted 02 July 2013 - 03:35 PM

Add/Remove Programs is where you will find the two listed.

 

To download, http://www.microsoft.com/en-us/download/details.aspx?id=24872 .

 

After reinstalling...you might consider visiting Windows Update and installing all critical updates you are currently missing (which will include some for MS.NET).

 

Louis



#11 BambooP

BambooP
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Local time:04:47 PM

Posted 03 July 2013 - 10:04 PM

Hello again.  I spent most of the day yesterday implementing your suggestions.  When I went to uninstall the .NET framework apps- I was given the option to repair the app, which I chose.  I was notified that it was repaired.  I then installed all the Microsoft critical updates and suggested updates.  Then uninstalled the kindle app, rebooted, and reinstalled it again; still the same error message.  Meanwhile, Amazon sent me the following link for solving the problem: http://www.chiefarchitect.com/support/displayfaq.php?faqNumber=1046

 

The first option did not work (there is no repair option for Amazon Kindle, only uninstall) so I was advised to try the second:

 

If you are experiencing this error when launching or installing the program, or if the above steps did not resolve the issue, the most effective method to correct this error is to uninstall and reinstall any Microsoft Visual C++ installations currently available on your computer before proceeding with the installation.

 

To uninstall all current Microsoft Visual C++ installations

  1. Open the Control Panel and locate the list of programs.

    Windows 8
    From within the Start screen, type "Control Panel"

    Windows 7/Vista
    Click Start> Control Panel
    • If viewing categories, click Programs> Uninstall a Program
    • If viewing icons, click Programs and Features

    Windows XP
    Select Start> Control Panel> Add or Remove Programs


     
  2. Scroll down to locate the Microsoft Visual C++ entries.

     
  3. Select each one, starting from the top entry, and choose Uninstall.

    Do this for each entry, until there are no more Microsoft Visual C++ entries listed.

 


To reinstall new Microsoft Visual C++ packages



Click each of the following links in order.  If prompted, choose to Run the download to install each Microsoft Visual C++ Redistributable Package.

  1. Once every package has been downloaded and installed, restart Windows.

     
  2. Finally, launch the program, or run the update, again.

 

Here is my concern.  I have more Microsoft Visual C++ Redistributable Packages than are listed above, and some of the dates are different (two are from 2012).  How do I ensure that if I uninstall the ones I have that I will be able to re-install the same ones again?  Where do I find the ones that are missing?

 

Thanks again.

 

 

.



#12 hamluis

hamluis

    Moderator


  • Moderator
  • 55,387 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:47 PM

Posted 04 July 2013 - 08:19 AM

Various locations (probably)...but I manage to find anything developed by Microsoft simply by using Google and looking for key word "redistributable" in the listings and double-checking that the download comes from the MS website.  Even if other sites offer downloads of such...I see no point in not going directly to the MS website for such items.

 

Simple system...download, then delete the corresponding app via Add/Remove Programs.  Delay all installs until all removals have been done.

 

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users