Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Constant blue screen


  • Please log in to reply
18 replies to this topic

#1 Simply Nick

Simply Nick

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:10:44 PM

Posted 01 July 2013 - 10:45 AM

I've had it just two times in 30 minutes, it started about 2 days ago.

 

I've excessively scanned with Malwarebytes, tools from Bleepingcomputer, troubleshooting, etc., but none of it have found any issues.

 

I Checked the recent crash message -

 

Source
Windows


Summary
Shut down unexpectedly


Date
‎01-‎07-‎2013 17:19


Status
Not reported


Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1030


Files that help describe the problem
070113-18595-01.dmp
sysdata.xml
WERInternalMetadata.xml


Extra information about the problem
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFF8A0043F3720
BCP3: FFFFF8A0043F3B30
BCP4: 000000000541020C
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
 

 

System is as follows

C5LH21P.png

 

Unfortunately I don't know how to open the mentioned files, which could probably help somehow.

 

There hasn't been any urgent windows updates, I haven't found any virus or harmful files, I'm completely lost.


Edited by Simply Nick, 01 July 2013 - 10:45 AM.


BC AdBot (Login to Remove)

 


#2 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:02:14 AM

Posted 01 July 2013 - 11:25 AM

Hi
 
Welcome to the Bleeping Computer forum.   :welcome: 
 
To know what is going wrong with your system, we need to collect some basic info. So please follow the below steps.
 
1 ) Post the full spec or model number of your Laptop\PC
 
2 ) Open C:\Windows\Minidump folder. If there are any files with .dmp extension, zip the entire folder and upload to any free file hosting site like Mediafire -
 
 
 
Post the download link to it in next reply.
 
3 ) Generate a report about your system using Speccy by reading the guide below.
 
 
 Post the web link displayed by Speccy in next reply.
 
4 ) Download and run Minitoolbox from http://www.bleepingcomputer.com/download/minitoolbox/
 
    Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files) 


#3 Stump8675309

Stump8675309

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:04:44 PM

Posted 01 July 2013 - 11:35 AM

Hey Simply Nick:

 

If I had your problem, the first thing I would do is reboot into "Safemode with Networking". Then I would run in this order: 1) Disk Cleanup  2) Malwarebytes 3) Spybot - Search & Destroy 4) adwcleaner  5) Disk Defrag.

 

Hopefully, that will make sure the system is clean before you proceed further. If after rebooting into normal mode you still get the BSOD, then I suggest you go to the following link.

 

http://social.technet.microsoft.com/Forums/windows/en-US/f8122b08-eef0-4fec-8f06-b3a8f57e4d0c/windows-7-bluescreen-crash-bccode-19-need-assistance

 

Others have experienced the same problem as yours. They suggest that it could be overclocking as the culprit. I hope this helps some.

 

Stump8675309



#4 Simply Nick

Simply Nick
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:10:44 PM

Posted 01 July 2013 - 01:04 PM

 

Hi
 
Welcome to the Bleeping Computer forum.   :welcome:
 
To know what is going wrong with your system, we need to collect some basic info. So please follow the below steps.
 
1 ) Post the full spec or model number of your Laptop\PC
 
2 ) Open C:\Windows\Minidump folder. If there are any files with .dmp extension, zip the entire folder and upload to any free file hosting site like Mediafire -
 
 
 
Post the download link to it in next reply.
 
3 ) Generate a report about your system using Speccy by reading the guide below.
 
 
 Post the web link displayed by Speccy in next reply.
 
4 ) Download and run Minitoolbox from http://www.bleepingcomputer.com/download/minitoolbox/
 
    Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files) 

 

 

1)

 

http://reviews.cnet.com/desktops/acer-aspire-m1641-u1521a/4507-3118_7-33234219.html

 

 

2) 

 

It's a .rar file

http://www.mediafire.com/?s7n6wsf18qf6jn6

 

 

3)

 

http://speccy.piriform.com/results/jdPG5HX058QQFEIt25OMswB

 

 

4)

 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Mini (administrator) on 01-07-2013 at 20:04:23
Running from "C:\Users\Mini\Downloads"
Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/30/2013 10:30:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 21.0.0.4879, time stamp: 0x518ec3cc
Faulting module name: xul.dll, version: 21.0.0.4879, time stamp: 0x518ec306
Exception code: 0xc0000005
Fault offset: 0x001c9789
Faulting process id: 0x6e0
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3
 
Error: (06/30/2013 06:03:05 AM) (Source: Google Update) (User: PC-Mini)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (06/28/2013 00:03:05 PM) (Source: Google Update) (User: PC-Mini)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (06/28/2013 09:03:05 AM) (Source: Google Update) (User: PC-Mini)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (06/27/2013 09:03:05 AM) (Source: Google Update) (User: PC-Mini)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (06/24/2013 10:20:28 PM) (Source: Application Hang) (User: )
Description: The program League of Legends.exe version 3.8.0.228 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 974
 
Start Time: 01ce711832f40610
 
Termination Time: 46
 
Application Path: C:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.0.235\deploy\League of Legends.exe
 
Report Id: 7890a3e1-dd0b-11e2-97a8-cb54d565a08a
 
Error: (06/23/2013 04:16:10 AM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 21.0.0.4879, time stamp: 0x518ec3cc
Faulting module name: xul.dll, version: 21.0.0.4879, time stamp: 0x518ec306
Exception code: 0xc0000005
Fault offset: 0x001c9789
Faulting process id: 0xf10
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3
 
Error: (06/21/2013 07:43:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: League of Legends.exe, version: 3.8.0.228, time stamp: 0x51ba1c8f
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00038dc9
Faulting process id: 0x17c0
Faulting application start time: 0xLeague of Legends.exe0
Faulting application path: League of Legends.exe1
Faulting module path: League of Legends.exe2
Report Id: League of Legends.exe3
 
Error: (06/21/2013 00:03:05 PM) (Source: Google Update) (User: PC-Mini)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (06/21/2013 09:03:05 AM) (Source: Google Update) (User: PC-Mini)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
 
System errors:
=============
Error: (07/01/2013 05:20:57 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: 
%%1069
 
Error: (07/01/2013 05:20:57 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: 
%%1330
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (07/01/2013 05:18:27 PM) (Source: BugCheck) (User: )
Description: 0x00000019 (0x0000000000000020, 0xfffff8a0043f3720, 0xfffff8a0043f3b30, 0x000000000541020c)C:\Windows\MEMORY.DMP070113-18595-01
 
Error: (07/01/2013 05:18:25 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 17:17:02 on ?01-?07-?2013 was unexpected.
 
Error: (07/01/2013 05:14:39 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: 
%%1069
 
Error: (07/01/2013 05:14:39 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: 
%%1330
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (07/01/2013 02:31:30 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: 
%%1069
 
Error: (07/01/2013 02:31:30 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: 
%%1330
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (07/01/2013 02:28:56 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 02:25:45 on ?01-?07-?2013 was unexpected.
 
Error: (07/01/2013 02:12:20 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: 
%%1069
 
 
Microsoft Office Sessions:
=========================
Error: (06/30/2013 10:30:04 PM) (Source: Application Error)(User: )
Description: firefox.exe21.0.0.4879518ec3ccxul.dll21.0.0.4879518ec306c0000005001c97896e001ce75c4bb07230eC:\Program Files (x86)\Mozilla Firefox\firefox.exeC:\Program Files (x86)\Mozilla Firefox\xul.dlld7fc618e-e1c3-11e2-9963-ea99b70f1697
 
Error: (06/30/2013 06:03:05 AM) (Source: Google Update)(User: PC-Mini)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (06/28/2013 00:03:05 PM) (Source: Google Update)(User: PC-Mini)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (06/28/2013 09:03:05 AM) (Source: Google Update)(User: PC-Mini)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (06/27/2013 09:03:05 AM) (Source: Google Update)(User: PC-Mini)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (06/24/2013 10:20:28 PM) (Source: Application Hang)(User: )
Description: League of Legends.exe3.8.0.22897401ce711832f4061046C:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.0.235\deploy\League of Legends.exe7890a3e1-dd0b-11e2-97a8-cb54d565a08a
 
Error: (06/23/2013 04:16:10 AM) (Source: Application Error)(User: )
Description: firefox.exe21.0.0.4879518ec3ccxul.dll21.0.0.4879518ec306c0000005001c9789f1001ce6fb6f5825f00C:\Program Files (x86)\Mozilla Firefox\firefox.exeC:\Program Files (x86)\Mozilla Firefox\xul.dllde7fe880-dbaa-11e2-98cf-dade9b33a38d
 
Error: (06/21/2013 07:43:14 PM) (Source: Application Error)(User: )
Description: League of Legends.exe3.8.0.22851ba1c8fntdll.dll6.1.7601.177254ec49b8fc000000500038dc917c001ce6ea6b2b39880C:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.0.235\deploy\League of Legends.exeC:\Windows\SysWOW64\ntdll.dll0bed1de0-da9a-11e2-983a-f2e9d2bf7b8e
 
Error: (06/21/2013 00:03:05 PM) (Source: Google Update)(User: PC-Mini)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (06/21/2013 09:03:05 AM) (Source: Google Update)(User: PC-Mini)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.0.29625)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Diablo II
Easy GIF Animator 5.6 (Version: Easy GIF Animator 5.0)
eReg (Version: 1.20.138.34)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
Google Chrome (Version: 27.0.1453.116)
Google Update Helper (Version: 1.3.21.145)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
League of Legends (Version: 1.3)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Client Profile DAN Language Pack (Version: 4.0.30319)
Microsoft .NET Framework 4 Client Profile DAN sprogpakke (Version: 4.0.30319)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
Notepad++ (Version: 6.3.3)
NVIDIA 3D Vision Controllerdriver 314.22 (Version: 314.22)
NVIDIA 3D Vision-driver 311.06 (Version: 311.06)
NVIDIA Drivers (Version: 1.7)
NVIDIA Grafikdriver 311.06 (Version: 311.06)
NVIDIA Install Application (Version: 2.1002.115.743)
NVIDIA Kontrolpanel 311.06 (Version: 311.06)
NVIDIA MediaShield (Version: 11.1.0.43)
NVIDIA Opdateringer 1.11.3 (Version: 1.11.3)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX-systemsoftware 9.12.1031 (Version: 9.12.1031)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1106)
NVIDIA Update Components (Version: 1.11.3)
Realtek High Definition Audio Driver (Version: 6.0.1.6839)
REALTEK Wireless LAN Driver and Utility (Version: 1.00.0165.2)
Skype™ 6.5 (Version: 6.5.158)
Speccy (Version: 1.22)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
VLC media player 2.0.7 (Version: 2.0.7)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 50%
Total physical RAM: 4095.23 MB
Available physical RAM: 2030.39 MB
Total Pagefile: 8188.64 MB
Available Pagefile: 5660.72 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.82 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:297.99 GB) (Free:215.2 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\PC-MINI
 
Administrator            G‘st                     Mini                     
UpdatusUser              
 
 
**** End of log ****


#5 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:02:14 AM

Posted 01 July 2013 - 01:44 PM

Hi

 

Thanks for providing the info. Unfortunately , you uploaded a zipped shortcut instead of the actual crash dump file. Without the dumps i can't get any clue about the issue.

 

According to the Speccy report, here is the stop code you are relieving. 

 

BAD_POOL_HEADER 0x00000019

http://msdn.microsoft.com/en-us/library/windows/hardware/ff557389(v=vs.85).aspx

 

Usual causes : Faulty RAM or driver issue (in most cases it will be a driver fault )

 

Please do the below steps.

 

1 ) Test you RAM for errors.

 

Your system have two RAM slots with two modules. Please remove either one of them and run the system with only one module attached. Do the usual things which leads to BSOD. If you are continue to receive blue screens, please remove the current one and swap it with the other and check how the system works. If the BSOD stops, you got a faulty RAM module. 

 

2 ) If both memory modules appears okay, upload all the crash dumps located in the minidump folder as i instructed. I need more than one dump to get an idea about the issue you are facing. Depending on the error code you are receiving ,  we will proceed to the next step.

 

Please keep in mind that, resolving blue screens and crashes are the most difficult task in PC troubleshooting. We may need to go through several steps so patience is required to find the real cause. I will keep you posted after examining the dumps you uploads (it may take a while to examine the dumps )


Edited by Anshad Edavana, 01 July 2013 - 01:53 PM.


#6 Simply Nick

Simply Nick
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:10:44 PM

Posted 01 July 2013 - 02:56 PM

Hi

 

Thanks for providing the info. Unfortunately , you uploaded a zipped shortcut instead of the actual crash dump file. Without the dumps i can't get any clue about the issue.

 

 

I can't because of a File not found or no read permission error.



#7 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:02:14 AM

Posted 01 July 2013 - 10:56 PM

Hi

 

Please disable the user account control (UAC) and restart the system. Then you will be able to access the dumps (Can be turned on after solving the issue )

 

http://www.mydigitallife.info/how-to-disable-and-turn-off-uac-in-windows-7/

 

http://windows.microsoft.com/en-in/windows7/turn-user-account-control-on-or-off

 

 

Did you completed the memory test as instructed ?



#8 Simply Nick

Simply Nick
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:10:44 PM

Posted 01 July 2013 - 11:21 PM

Hi

 

Please disable the user account control (UAC) and restart the system. Then you will be able to access the dumps (Can be turned on after solving the issue )

 

http://www.mydigitallife.info/how-to-disable-and-turn-off-uac-in-windows-7/

 

http://windows.microsoft.com/en-in/windows7/turn-user-account-control-on-or-off

 

 

Did you completed the memory test as instructed ?

 

No, as I didn't pay attention to what might've caused it.

 

Here are the two dump files I received on the same day.

http://www.mediafire.com/download/tzciupgpidsc3pu/070113-18486-01.zip



#9 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:02:14 AM

Posted 02 July 2013 - 03:11 AM

Hi

 

The two dumps you posted shows two different error codes. IRQL_NOT_LESS_OR_EQUAL (a) and BAD_POOL_HEADER (19)

 

Both are happened within 10 minutes of system up time. Possibility of a memory issue is highly likely, so please test the RAM according to the instructions in my previous post. You can also use a program called Memtest86 to double verify the health status of the modules.

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

 

If you are getting blue screens with both modules connected individually, it will be a driver issue. Then please follow the below steps.

 

1 ) Update the Nvidia graphic driver.

 

Delete the folder Nvidia from the root of C drive first. Then remove the old driver from Control Panel --> Programs and features. While uninstalling remove the components first and remove the graphics driver lastly. For example in the following order.

 

NVIDIA PhysX
NVIDIA 3D Vision-driver
NVIDIA Stereoscopic 3D Driver
NVIDIA Update
...
...
 
NVIDIA Grafikdriver (it should be the last item to remove )
 
After restarting, download and install the newest driver from the below link.
 
http://www.nvidia.com/object/win8-win7-winvista-64bit-320.49-whql-driver.html

 

2 ) Run DirectX web setup to update the DirectX to the latest version. 

 

http://www.microsoft.com/en-us/download/details.aspx?id=35

 

 

If you are still getting blue-screens after updating display driver, directX and the system RAM is perfectly fine, we may need to enable driver verifier to stress test all third party drivers to find the buggy one.

 

Post how the system works after following the above suggestions and then we will proceed to the next step.


Edited by Anshad Edavana, 02 July 2013 - 03:13 AM.


#10 Simply Nick

Simply Nick
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:10:44 PM

Posted 02 July 2013 - 03:57 AM



 

Hi

 

The two dumps you posted shows two different error codes. IRQL_NOT_LESS_OR_EQUAL (a) and BAD_POOL_HEADER (19)

 

Both are happened within 10 minutes of system up time. Possibility of a memory issue is highly likely, so please test the RAM according to the instructions in my previous post. You can also use a program called Memtest86 to double verify the health status of the modules.

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

 

If you are getting blue screens with both modules connected individually, it will be a driver issue. Then please follow the below steps.

 

1 ) Update the Nvidia graphic driver.

 

Delete the folder Nvidia from the root of C drive first. Then remove the old driver from Control Panel --> Programs and features. While uninstalling remove the components first and remove the graphics driver lastly. For example in the following order.

 

NVIDIA PhysX
NVIDIA 3D Vision-driver
NVIDIA Stereoscopic 3D Driver
NVIDIA Update
...
...
 
NVIDIA Grafikdriver (it should be the last item to remove )
 
After restarting, download and install the newest driver from the below link.
 
http://www.nvidia.com/object/win8-win7-winvista-64bit-320.49-whql-driver.html

 

2 ) Run DirectX web setup to update the DirectX to the latest version. 

 

http://www.microsoft.com/en-us/download/details.aspx?id=35

 

 

If you are still getting blue-screens after updating display driver, directX and the system RAM is perfectly fine, we may need to enable driver verifier to stress test all third party drivers to find the buggy one.

 

Post how the system works after following the above suggestions and then we will proceed to the next step.

 

 

Yeah uhm..

Spoiler

 

I got the others screws out, but I don't have the tools for these small round ones, and they're what holds it all together. I'm kinda ''screwed''  I guess.  :whistle:



#11 SillyMuppet

SillyMuppet

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:44 PM

Posted 02 July 2013 - 05:02 AM

Usualy local tool stores have a wide range of screw drivers and bits. I can't tell for sure what it is from the picture, but it looks like either torx or socket head.

 

On a side note, are you sure you need to loosen those bottoms screws? Becouse usualy if you remove the philips head ones from the side panel it should pop right off.


Edited by SillyMuppet, 02 July 2013 - 05:08 AM.


#12 Simply Nick

Simply Nick
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:10:44 PM

Posted 02 July 2013 - 05:20 AM

Usualy local tool stores have a wide range of screw drivers and bits. I can't tell for sure what it is from the picture, but it looks like either torx or socket head.

 

On a side note, are you sure you need to loosen those bottoms screws? Becouse usualy if you remove the philips head ones from the side panel it should pop right off.

 

Double checked both sides, not moving the slightest. 



#13 SillyMuppet

SillyMuppet

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:44 PM

Posted 02 July 2013 - 05:25 AM

Thats a first then. :scratchhead:



#14 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:02:14 AM

Posted 02 July 2013 - 05:52 AM

Hi

 

If you are not familiar with removing RAM  or having difficulty removing the side cover,  postpone the memory swap test temporarily. We can do that later if necessary. For now run the Memtest86+ for at least 7 or more passes. Refer the link in my previous post. It covers detailed instructions on how to run memtest. More than 7 passes will be better. It will take several hours to complete.

 

 

An example bad RAM

 

memtest.jpg

 

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

 

If you are not getting any red lines or errors after 7 or more passes, proceed to update the display driver and directx according to the instructions. While installing the display driver, choose custom instead of express and select only Nvidia display driver and physx. Leave all unnecessary components like 3d vision ,update etc. 

 

Report the result of memtest after it completes.



#15 Simply Nick

Simply Nick
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:10:44 PM

Posted 03 July 2013 - 08:59 AM

Hi

 

If you are not familiar with removing RAM  or having difficulty removing the side cover,  postpone the memory swap test temporarily. We can do that later if necessary. For now run the Memtest86+ for at least 7 or more passes. Refer the link in my previous post. It covers detailed instructions on how to run memtest. More than 7 passes will be better. It will take several hours to complete.

 

 

An example bad RAM

 

memtest.jpg

 

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

 

If you are not getting any red lines or errors after 7 or more passes, proceed to update the display driver and directx according to the instructions. While installing the display driver, choose custom instead of express and select only Nvidia display driver and physx. Leave all unnecessary components like 3d vision ,update etc. 

 

Report the result of memtest after it completes.

 

I have no empty usb og clean cd.

 

But I got the side opened, I just had to use some strength to pull it off (Was afraid I'd damage something)

 

I got two blue screens today after watching the same youtube video.

 

Took out the one ram, and everything has run fine so far, except the programs are running significantly slower.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users