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Can't shutdown or restart from start up menu


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6 replies to this topic

#1 battlecrab

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Posted 01 July 2013 - 08:37 AM

I have to  power down each time I want to reboot. Windows XP 2002 service pack 2. How can I fix this?



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#2 InadequateInfirmity

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Posted 01 July 2013 - 09:19 AM

For starters you should update your machine to sp3.

http://www.microsoft.com/en-us/download/confirmation.aspx?id=24

 

 

After you have completed that step then let me know how things are.



#3 battlecrab

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Posted 01 July 2013 - 11:18 AM

Actually I am running service pack 3. In the original post I either made a typo or had a senior moment. :bananas:



#4 InadequateInfirmity

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Posted 01 July 2013 - 11:38 AM

So basically you are saying that when you try and restart from the start menu it just hangs?

 

If so then see this.

 

Disable all of your start up items except your antivirus.With the tool below.

http://www.mlin.net/StartupCPL.shtml

 

 

 

Reset your hosts files.

http://support.microsoft.com/kb/972034

 

 

Then remove your primary ide drivers.

 

Hit the Start  button then Right Click My computer

>>>>>>>>>>>>>>Properties>>>>>>>>>>>
Harwdare Tab>>>>>>>>>>>>>Device Manager.
Scroll down to the IDE ATA/ATAPI Controlers Left click the + to the left of the drivers.
Right Click and uninstall all of your Primary IDE drivers there most likely will be more than one of the Primary IDE Drivers.

 Make sure and un-install All of them.

Reboot your machine.

You will see the drivers re install then request another reboot.

Do so.



#5 InadequateInfirmity

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Posted 01 July 2013 - 11:50 AM

You can go ahead and run this  User Profile Hive Cleanup Service as well.

 

http://www.microsoft.com/en-us/download/details.aspx?id=6676


Edited by InadequateInfirmity, 01 July 2013 - 11:51 AM.


#6 battlecrab

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Posted 01 July 2013 - 06:06 PM

Addict, thank you very much for your help. Uninstalling and reboot to re-install the primary IDE drivers seems to have done the trick.

 

battlecrab



#7 InadequateInfirmity

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Posted 01 July 2013 - 06:43 PM

Well if there is nothing more then have a good night. :)






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