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Is this Infected ? If so with what ?


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#1 damando

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Posted 01 July 2013 - 03:21 AM

 A friends Pc has a few problems and I am uncertain what it could be as they will not say much about what happen. I suspect they download music or games perhaps. Anyways I see that their Firewall is not turned on and I am unable to turn it on. Also the Windows Updates seems to have never run and I am unable to run updates as well. Their web browser "Firefox" randomly changes for no reason. Here is what I have done so far to try to fix their problems. We live in two different cities approx 65 miles apart. I have used "Team viewer" and ran these programs in "safe mode with net working". ( Malwarebytes Anti-Malware ) , ( R-Kill ) , ( SUPERAntiSpyware ) , ( Spybot - Search & Destroy ) , ( tdsskiller-Rootkit removing tool ) , ( ComboFix )

 

 

All have been updated. A few questions 1st-- Should I be using the Windows programs "RemoteApp and Desktop Connection ? or is Teamviewer fine ? Also after running these and after their Pc re-boots and does a rescan with what appears to be "Spybot" before windows boots itself up, it seems to just slowly come back to being infected again with-in an hour. 2-- Is there another program I can use wether it is Paid or free does not matter to me. I just do not want to have the Geeksquad work on it. Any help will be greatly appreciated. Thx in advance..

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 I built this Pc for them about 4 yrs ago and this is the 1st time they have had any type of infection. It is a AMD build ,mobo GIGABYTE GA-970A-D3,G.SKILL Value Series 8GB (2 x 4GB) 240-Pin DDR3 1333 (PC3 10600),Phenom II X4 965 Black Edition Deneb 3.4GHz,Antec BP550 Plus 550W. Windows 7 64bit


Edited by damando, 01 July 2013 - 03:24 AM.


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#2 hamluis

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Posted 01 July 2013 - 06:24 AM

Please,,,do not run any other tools which might be used to fight malware.

 

We prefer that you await instruction/suggestions from Staff members on how you should proceed...rather than haphazardly try various tools which may only compound the frustration created by the current system problems.

 

Thank :).

 

Louis



#3 boopme

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Posted 01 July 2013 - 10:36 PM

Hello having run ComboCFix ,,, we now need to see that log with a DDS log. You have to start a new topic.
Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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