Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Blue screening on old laptop


  • Please log in to reply
14 replies to this topic

#1 Timisticus

Timisticus

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 30 June 2013 - 07:08 PM

I have an old Toshiba Satellite M35-S320 that's running Windows XP and not starting in normal mode.  It bluescreened, I shut down, and it won't reboot in normal mode.  I can get it up in safe mode, but that's about it.  What can I do?



BC AdBot (Login to Remove)

 


#2 .X.

.X.

  • Members
  • 490 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:12:20 PM

Posted 30 June 2013 - 07:51 PM

We need to know what the blue screen says. Try to boot up your computer in normal mode. Press F8 repeatedly when starting until the advanced menu comes up. Pick disable restart on system failure and when it blue screens it will stay on the screen.



#3 Timisticus

Timisticus
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 08 July 2013 - 10:46 PM

DRIVER_IRQL_NOT_LESS_OR_EQUAL

 

Two paragraphs containing information about checking hardward/software installations, suggested starting in safe mode to to remove/disable components.

 

Technical Information

 

***STOP:  0x000000D1 (0x0000077B, 0x00000002, 0x00000001, 0xF85D5F0F)

 

***NDIS.sys - Address F85D5F0F base at F85BD000, DateStamp 41107ec3



#4 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:09:50 PM

Posted 08 July 2013 - 11:53 PM

Hi

 

Please do the following step to verify the health status of he system memory.

 

Test your RAM thoroughly by using Memtest86+ :

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

You should run at least 7 or more passes to get an accurate result. 10 passes is recommended by experts. If you are getting any red lines and non zero numbers in the "errors" column during the test, stop the test and report here . 

 

 

Report your findings after running the test and we will provide the necessary instructions depending on the result.



#5 Timisticus

Timisticus
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 10 July 2013 - 02:11 PM

Noob question, but how do I get into the BIOS setup to make sure my CD boots first?  I'm hitting different keys, but am not sure at what point I need to and the laptop is booting before I can do anything about it.



#6 .X.

.X.

  • Members
  • 490 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:12:20 PM

Posted 10 July 2013 - 02:18 PM

Try the F2 screen. It should show on the screen as enter setup. You can also use the boot menu instead of changing the boot order. Look for a key to press for that when the display first comes on.



#7 Timisticus

Timisticus
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 17 July 2013 - 04:33 PM

Sorry, haven't had time to really work on this the last week.  So I downloaded program to a disc as directed, reordered the drives so that the CD drive boots first, but nothing is happening.  Its not going to the testing screen.



#8 .X.

.X.

  • Members
  • 490 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:12:20 PM

Posted 17 July 2013 - 05:41 PM

Did you burn the ISO as an image or data?



#9 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:09:50 PM

Posted 17 July 2013 - 10:49 PM

Hi

 

Please use the free tool Imgburn to write the memtest86+  disc image.

 

Download address : http://www.imgburn.com/?act=download

 

 

Also make sure that CD drive is the first boot device. For reference i posted sample BIOS screen below. Your's may be slightly different.

 

vm-bios-boot-order.png


Edited by Anshad Edavana, 17 July 2013 - 10:50 PM.


#10 Timisticus

Timisticus
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 04 August 2013 - 11:11 PM

OK, finally got it going right.  8 passes, ran for over 4 hours, no errors.



#11 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:20 AM

Posted 05 August 2013 - 12:03 AM

 

***NDIS.sys - Address F85D5F0F base at F85BD000, DateStamp 41107ec3

 

 

The faulty driver comes from your network cards installed. Please try updating them from your manufacturing support site.


Tekken
 


#12 Timisticus

Timisticus
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 05 August 2013 - 09:16 PM

How would I go about doing that?  Would I do that by running the computer in safe mode?



#13 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:20 AM

Posted 06 August 2013 - 06:28 PM

Would I do that by running the computer in safe mode?

Yes. If possible, download the network driver first so it can readily be replaced after the uninstall procedure.


Tekken
 


#14 Timisticus

Timisticus
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 18 August 2013 - 07:11 PM

OK, I'm honestly a little lost on what to do here.  So I go download these network drivers somewhere, but can I download them to a disc and then run them on the laptop?  Reason I ask is I cannot connect to the internet via safe mode with networking.  The laptop crashes when start normally, or when doing safe mode with networking.  



#15 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:20 AM

Posted 18 August 2013 - 09:58 PM

Ok , remove the network driver by Add or Remove Programs in Control Panel. After successful removal, see if the bluescreen in normal booting is not appearing anymore. Try using a working computer to download and transfer the installer froma USB back to the troubled laptop.


Tekken
 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users