Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

computer all the sudden not responsive...


  • This topic is locked This topic is locked
2 replies to this topic

#1 warusso

warusso

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:02:09 PM

Posted 30 June 2013 - 03:39 PM

sorry to be in exact. but for the last few days, the system "sticks" (goes unresponsive), curser doesn't work, "unresponsive" appears on program bar. this is particularly true on internet-dependant programs (outlook, ie, safari, chrome, etc) and Microsoft programs (principally word, less often in excel or powerpoint). startup times are generally much longer than a week ago longer.

 

it is like something is intervening and then letting go after 5-20 seconds.

 

security essentials doesn't id any virus or malware or spyware.

 

xps 8100

 

i7, 880@3.07GHz

16GB Ram

64 bit OS (Win 7)

hard drive is 1GB (standard disk, not solid state)

 



BC AdBot (Login to Remove)

 


#2 Chris Cosgrove

Chris Cosgrove

  • Moderator
  • 6,551 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Scotland
  • Local time:07:09 PM

Posted 30 June 2013 - 06:04 PM

MSE has a good reputation - some of the long-time contributors on BC use it as their primary defense, so it must work - but to make certain, I would suggest you download Malwarebytes from here :

 

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

Install and run it, let it update, then run a quick scan. If this also says your system is clean, you probably are. I would also run chkdsk/r from the command line run as an administrator.

 

To do this, it's 'Start / Programs / Accessories / Command prompt' . When you get to Command prompt, right click and choose 'Run as administrator'. It will then say it can't run chkdsk because the disk is in use, but will do it the next time the computer starts. Just re-boot and it will do its thing. Depending on how much you have on your system it can take about an hour. I was unaware that I had 422,000 files on my 'C' drive !

 

Every once in a while you will get a program go unresponsive, this is normally put down as one of the joys of running Windows, but it shouldn't be happening regularly.

 

Chris Cosgrove



#3 hamluis

hamluis

    Moderator


  • Moderator
  • 55,738 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:01:09 PM

Posted 01 July 2013 - 06:38 AM

You currently have an open malware logs topic at http://www.bleepingcomputer.com/forums/t/499500/zero-access-malware-suspected/#entry3090529  and it appears to be on the same system.

 

We request that you cease opening topics on the system problems you are having (3 by my count) and focus on the topic linked to above.

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users