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Do I have a worm? How do I remove it?


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3 replies to this topic

#1 sarahbaumann

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Posted 30 June 2013 - 02:01 PM

I think I may have W32 blaster worm.  There are two accounts on this computer and this one is still usable. The other one (administrator- mine) blocks me from everything.  I tried the "F8 safe mode with networking" fix I found, to no avail (but who knows if I did it correctly).  I also tried the eHow removal that starts with "Click Start, right click Computer and select Properties..." but it would not stick with "system protection" long enough for me to choose "configure."  I was able to do a McAfee scan that showed all clear!  I called my tech pro who sent me to you!  Help me, please, in simple English?  Thank you.



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#2 Broni

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Posted 30 June 2013 - 11:25 PM

Welcome aboard p22002758.gif

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 sarahbaumann

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Posted 01 July 2013 - 09:30 AM

Thank you Broni, and thank you Bleeping Computer.  Using the "Remove Internet Security 2012 or Internet Security (Uninstall Guide)" I was able to get back up and running.  The program found 4 Trojan.Agent.ED and 2 Trojan.Agent files and removed them.  It's a brave new world.



#4 Broni

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Posted 01 July 2013 - 07:08 PM

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