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Can't start security centre. Can't download anything.


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#1 alecandlaura

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Posted 30 June 2013 - 10:56 AM

Hi all

 

hope someone can help

 

I'm using a laptop running Vista home premium SP2.  My browser is IE9.  I have been using MSE as my anti virus software.  Approx 2 weeks ago I instructed MSE to run a full scan rather than a quick scan (which it is set to do every 24hours).  This detected several threats which it removed/deleted/cleaned.  However I then realised that my windows firewall couldn't be started through the Security Centre.  I noticed it was missing when I ran "services".  Looking at various sites I did something in the registry and installed a fix from the microsoft site which fixed the problem.  Everything seemed to be fine and security centre showed everything working as it should.

 

However today I tried to download a catalogue from a website and got the message "file contained a virus and was deleted".  I've tried to download several files.  It doesn't matter what file type it is (doc, ppt, xls, pdf, exe)  I get the same error message.

 

I then looked at the security centre.  Security centre is turned off and cannot be started by clicking the "turn on now" button .(error message is The Security Center Service can't be started).

 

i've tried to run Microsoft Safety Scanner and Kaspersky Security Scan but get the same download error described above.

I've also tried to download these using google chrome (I also have this installed) but it is also unable to download any files error message is "failed - virus scan failed"

 

When looking in services Security Center is not listed so I cannot start it from here.

 

Hope this is enough detail and someone can help

 

Cheers

A

 

 



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#2 Broni

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Posted 30 June 2013 - 11:17 AM

Welcome aboard p22002758.gif

 

It looks like you're infected with ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

 

NOTE.

1. Use another working computer to download required tools. Use USB flash drive to transfer them to THIS computer.

2. Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.
 


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#3 alecandlaura

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Posted 30 June 2013 - 11:25 AM

Thanks for that - will probably be a day or two before I can get to another computer to download dds.

 

Thanks for your help.

A



#4 Broni

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Posted 30 June 2013 - 11:26 AM

thumbsup-thumbs-up-approve-ok-smiley-emo


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#5 alecandlaura

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Posted 04 July 2013 - 06:53 PM

Thanks for your advice Broni

 

I have now obtained access to another computer to download the required programs and have posted in the "Virus, Trojan, Spyware and Malware Removal Logs" board.

 

The topic can be found here

http://www.bleepingcomputer.com/forums/t/500114/probable-zeroaccess-rootkit-infection-please-help/

 

Regards

Alec






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