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Many programs will not open; installations, uninstallations, and updates hang


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10 replies to this topic

#1 oso101

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Posted 29 June 2013 - 09:22 PM

Please see the following link for background on my problem and details of what has been done so far:

 

http://www.bleepingcomputer.com/forums/t/498628/many-programs-will-not-open;-installations-uninstallations-and-updates-hang/

 

And some updates:

 

  • I am no longer having any of the problems described in the original post (perhaps due to the restore point to which I restored?).
  • However, there was an indication that file system structure on the disk is corrupt and unusable (see the original topic). This seems like an issue that merits investigation, but I'm not sure how to proceed.

I went through the preparation guide and everything went fine except for DDS. The "DDS: Processing" screen stopped at about 80% complete and never proceeded beyond that. I waited at least 10-15 minutes before forcing it to quit (all the buttons, including Cancel and Close, were greyed out). So I was unable to generate the reports to paste and attach.



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#2 HelpBot

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Posted 04 July 2013 - 09:25 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/499651 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 oso101

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Posted 05 July 2013 - 08:35 PM

Hello,

 

The original post still contains the relevant info about my problem.

 

DDS logs are pasted below and attached.

 

My original Windows CD is not currently available (in storage for the next several months).

 

Here's the DDS log:

 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 10.0.9200.16611  BrowserJavaVersion: 10.25.2
Run by Jesse at 18:22:53 on 2013-07-05
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3070.1529 [GMT -7:00]
.
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CrashPlan\CrashPlanService.exe
C:\Program Files\Soluto\SolutoLauncherService.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
c:\program files\soluto\soluto.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Windows\System32\StikyNot.exe
C:\Program Files\CrashPlan\CrashPlanTray.exe
C:\Program Files\RSIGuard\RSIGuard.exe
C:\Users\Jesse\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Users\Jesse\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Soluto\SolutoService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Users\JESSEA~1\AppData\Local\Temp\nsy66C0.tmp\nsE091.tmp
C:\Windows\system32\conhost.exe
C:\Users\JESSEA~1\AppData\Local\Temp\nsy66C0.tmp\PEV.DAT
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\svchost.exe -k defragsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uDefault_Search_URL = hxxp://www.google.com/ie
mStart Page = hxxp://www.google.com
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mWinlogon: Userinit = c:\windows\system32\userinit.exe,c:\program files\soluto\soluto.exe /userinit
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Evernote extension: {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - c:\program files\evernote\evernote\EvernoteIE.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
uRun: [RESTART_STICKY_NOTES] c:\windows\system32\StikyNot.exe
uRun: [Google Update] "c:\users\jesse\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\users\jessea~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\jesse\appdata\roaming\dropbox\bin\Dropbox.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\crashp~1.lnk - c:\program files\crashplan\CrashPlanTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\rsigua~1.lnk - c:\program files\rsiguard\RSIGuard.exe
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Clip selection - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=3
IE: Clip this page - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=1
IE: Clip URL - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: New Note - c:\program files\evernote\evernote\\evernoteieres\NewNote.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - c:\program files\evernote\evernote\\evernoteieres\AddNote.html
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{8A8E8BE0-BAF6-431D-B4AD-630D6BB54663} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{8A8E8BE0-BAF6-431D-B4AD-630D6BB54663}\36865656375616E64636271636B6562737 : DHCPNameServer = 208.201.224.11 208.201.224.33
TCP: Interfaces\{8A8E8BE0-BAF6-431D-B4AD-630D6BB54663}\A4240275966696 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{8A8E8BE0-BAF6-431D-B4AD-630D6BB54663}\C4844543E4 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{ED528F2B-5403-4841-8A87-D4A0C4C00F1A} : DHCPNameServer = 128.59.1.3 128.59.1.4
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;aswRvrt;c:\windows\system32\drivers\aswRvrt.sys [2013-4-10 49248]
R0 Soluto;Soluto;c:\windows\system32\drivers\Soluto.sys [2013-4-21 51144]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2013-4-10 765736]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2013-4-10 368176]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCORE.EXE [2011-8-11 116608]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2013-4-10 29816]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2013-4-10 66336]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2013-4-10 45248]
R2 CrashPlanService;CrashPlan Backup Service;c:\program files\crashplan\CrashPlanService.exe [2012-11-12 152576]
R2 SolutoLauncherService;Soluto Launcher Service;c:\program files\soluto\SolutoLauncherService.exe [2013-4-9 166976]
R2 SolutoService;Soluto PCGenome Core Service;c:\program files\soluto\SolutoService.exe [2013-4-9 720448]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-13 207360]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-13 661504]
R3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys [2009-7-13 20480]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 aswVmm;aswVmm;c:\windows\system32\drivers\aswVmm.sys [2013-4-10 164736]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-4-19 161384]
S3 SolutoRemoteService;Soluto Remote Service;c:\program files\soluto\SolutoRemoteService.exe [2013-4-9 1245248]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-8-30 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-8-30 1343400]
.
=============== Created Last 30 ================
.
2013-07-02 15:37:35 7068072 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{078193b3-4113-44d8-8c93-77dc4160ebb3}\mpengine.dll
2013-06-26 16:38:05 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-06-18 22:09:16 -------- d-----w- c:\users\jesse\appdata\local\Rogue Amoeba
2013-06-18 22:08:59 -------- d-----w- c:\program files\Airfoil
2013-06-18 21:08:22 -------- d-----w- c:\program files\AirPort
2013-06-18 00:56:00 -------- d-----w- c:\users\jesse\appdata\local\Spoon
2013-06-16 23:31:47 84992 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\CNMPPA7.DLL
2013-06-16 23:31:47 29184 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\CNMPDA7.DLL
2013-06-16 23:31:00 3584 ----a-w- c:\windows\system32\CNCFLmID.DLL
2013-06-16 23:31:00 3072 ----a-w- c:\windows\system32\CNCFLmTH.DLL
2013-06-16 23:31:00 3072 ----a-w- c:\windows\system32\CNCFLmKR.DLL
2013-06-16 23:31:00 2560 ----a-w- c:\windows\system32\CNCFLmTW.DLL
2013-06-16 23:31:00 2560 ----a-w- c:\windows\system32\CNCFLmCN.DLL
2013-06-14 03:27:07 737072 ----a-w- c:\programdata\microsoft\ehome\packages\sportsv2\sportstemplatecore\Microsoft.MediaCenter.Sports.UI.dll
2013-06-14 03:26:52 2876528 ----a-w- c:\programdata\microsoft\ehome\packages\mceclientux\updateablemarkup\markup.dll
2013-06-14 03:26:38 42776 ----a-w- c:\programdata\microsoft\ehome\packages\mceclientux\dsm\StartResources.dll
2013-06-14 03:26:28 539984 ----a-w- c:\programdata\microsoft\ehome\packages\mcespotlight\mcespotlight\SpotlightResources.dll
2013-06-13 06:20:06 2706432 ----a-w- c:\windows\system32\mshtml.tlb
2013-06-13 06:20:06 218112 ----a-w- c:\program files\internet explorer\sqmapi.dll
2013-06-12 19:28:46 1505280 ----a-w- c:\windows\system32\d3d11.dll
2013-06-12 19:28:44 903168 ----a-w- c:\windows\system32\certutil.exe
2013-06-12 19:28:42 1160192 ----a-w- c:\windows\system32\crypt32.dll
2013-06-12 19:28:42 103936 ----a-w- c:\windows\system32\cryptnet.dll
2013-06-12 19:28:41 140288 ----a-w- c:\windows\system32\cryptsvc.dll
2013-06-12 19:28:40 43008 ----a-w- c:\windows\system32\certenc.dll
2013-06-12 19:28:07 492544 ----a-w- c:\windows\system32\win32spl.dll
2013-06-12 19:28:00 24576 ----a-w- c:\windows\system32\cryptdlg.dll
2013-06-12 19:27:53 1230336 ----a-w- c:\windows\system32\WindowsCodecs.dll
2013-06-12 19:27:48 3913576 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-06-12 19:27:47 3968872 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-06-12 19:27:37 1293672 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-06-11 01:45:50 -------- d-----w- c:\program files\iPod
2013-06-11 01:45:49 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
2013-06-11 01:45:49 -------- d-----w- c:\program files\iTunes
2013-06-10 22:10:30 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2013-06-10 22:10:30 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2013-06-10 22:10:30 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2013-06-10 22:10:30 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2013-06-10 22:10:29 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
.
==================== Find3M  ====================
.
2013-06-26 16:37:54 867240 ----a-w- c:\windows\system32\npdeployJava1.dll
2013-06-26 16:37:54 789416 ----a-w- c:\windows\system32\deployJava1.dll
2013-06-12 04:51:13 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-06-12 04:51:13 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-06-01 15:24:00 7261768 ----a-w- c:\windows\system32\SpoonUninstall.exe
2013-05-17 01:25:57 1767936 ----a-w- c:\windows\system32\wininet.dll
2013-05-17 01:25:27 2877440 ----a-w- c:\windows\system32\jscript9.dll
2013-05-17 01:25:26 61440 ----a-w- c:\windows\system32\iesetup.dll
2013-05-17 01:25:26 109056 ----a-w- c:\windows\system32\iesysprep.dll
2013-05-14 08:40:13 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2013-05-02 09:06:08 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-05-01 10:59:12 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2013-05-01 10:59:12 69632 ----a-w- c:\windows\system32\QuickTime.qts
2013-04-13 04:45:16 474624 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2013-04-13 04:45:15 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll
2013-04-12 13:45:29 1211752 ----a-w- c:\windows\system32\drivers\ntfs.sys
2013-04-10 05:18:40 728424 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2013-04-10 05:18:40 218984 ----a-w- c:\windows\system32\drivers\dxgmms1.sys
2013-04-10 03:14:06 2347520 ----a-w- c:\windows\system32\win32k.sys
2013-04-09 19:37:00 51144 ----a-w- c:\windows\system32\drivers\Soluto.sys
.
============= FINISH: 18:28:47.97 ===============
 

 



#4 nasdaq

nasdaq

  • Malware Response Team
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Posted 06 July 2013 - 07:34 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
  • ===

    Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

    Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
  • ===

    thisisujrt.gif Please download
    Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
  • ===

    Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
    Link 1
    Link 2

    IMPORTANT !!! Save ComboFix.exe to your Desktop

    1. Close any open browsers.
    2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    3. Do not install any other programs until this if fixed.


    How to : Disable Anti-virus and Firewall...
    http://www.bleepingcomputer.com/forums/topic114351.html

    Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
  • Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

    Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

    Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
    ===

    I suggest you restart the computer before running this tool.
    Third party programs if not up to date can be the cause of infiltration an infection.

    Please run this security check for my review.

    Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  • p.s.
    If the SecurityCheck program fails to run for any reason, run it as an Administrator.
    ===

    Please paste the logs in your next reply DO NOT ATTACH THEM.
    Let me know what problem persists.


#5 nasdaq

nasdaq

  • Malware Response Team
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Posted 13 July 2013 - 06:22 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

#6 nasdaq

nasdaq

  • Malware Response Team
  • 39,926 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:39 AM

Posted 16 July 2013 - 09:01 AM

This topic has been re-opened at the request of the person who originally posted.

#7 oso101

oso101
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  •  
  • Gender:Male
  • Local time:09:39 PM

Posted 16 July 2013 - 12:14 PM

Ok, logs follow - thanks again for the help!

 

RogueKiller V8.6.2 [Jul  5 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Normal mode
User : Jesse [Admin rights]
Mode : Remove -- Date : 07/15/2013 17:25:42
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 0 ¤¤¤
 
¤¤¤ Registry Entries : 2 ¤¤¤
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
 
¤¤¤ Scheduled tasks : 0 ¤¤¤
 
¤¤¤ Startup Entries : 0 ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ Particular Files / Folders: ¤¤¤
 
¤¤¤ Driver : [LOADED] ¤¤¤
 
¤¤¤ External Hives: ¤¤¤
-> D:\windows\system32\config\SYSTEM
 x:\Windows\system32
 
-> D:\windows\system32\config\SOFTWARE
 x:\Windows\system32
 
-> D:\windows\system32\config\SECURITY
 x:\Windows\system32
 
-> D:\windows\system32\config\SAM
 x:\Windows\system32
 
-> D:\windows\system32\config\DEFAULT
 x:\Windows\system32
 
-> D:\Users\Default\NTUSER.DAT
 x:\Windows\system32
 
 
¤¤¤ Infection :  ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts
 
 
 
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: WDC WD3200BEVT-75ZCT0 ATA Device +++++
--- User ---
[MBR] ef63cb4f320383bcae0ea550f18069fc
[BSP] 5c7fbf9853e80d7afedfca6ed7bb06ce : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 94 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 194560 | Size: 10240 Mo
2 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 21166080 | Size: 292348 Mo
3 - [XXXXXX] EXTEN-LBA (0x0f) [VISIBLE] Offset (sectors): 619896832 | Size: 2560 Mo
User = LL1 ... OK!
User = LL2 ... OK!
 
Finished : << RKreport[0]_D_07152013_172542.txt >>
RKreport[0]_S_07152013_172049.txt
 
 
 
# AdwCleaner v2.305 - Logfile created 07/15/2013 at 17:30:44
# Updated 11/07/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (32 bits)
# User : Jesse - JESSE_DELLPC
# Boot Mode : Normal
# Running from : C:\Users\Jesse\Desktop\adwcleaner.exe
# Option [Delete]
 
 
***** [Services] *****
 
 
***** [Files / Folders] *****
 
 
***** [Registry] *****
 
 
***** [Internet Browsers] *****
 
-\\ Internet Explorer v10.0.9200.16635
 
[OK] Registry is clean.
 
-\\ Mozilla Firefox v [Unable to get version]
 
File : C:\Users\Jesse\AppData\Roaming\Mozilla\Firefox\Profiles\16ley4xu.default\prefs.js
 
[OK] File is clean.
 
File : C:\Users\Jesse\AppData\Roaming\Mozilla\Firefox\Profiles\2jbqj7d4.default\prefs.js
 
[OK] File is clean.
 
File : C:\Users\CompAdmin\AppData\Roaming\Mozilla\Firefox\Profiles\m4e6esci.default\prefs.js
 
[OK] File is clean.
 
-\\ Google Chrome v28.0.1500.72
 
File : C:\Users\Jesse\AppData\Local\Google\Chrome\User Data\Default\Preferences
 
[OK] File is clean.
 
File : C:\Users\Jesse\AppData\Local\Google\Chrome\User Data\Default\Preferences
 
[OK] File is clean.
 
*************************
 
AdwCleaner[R1].txt - [1390 octets] - [15/07/2013 17:29:09]
AdwCleaner[S1].txt - [3040 octets] - [27/06/2013 20:54:30]
AdwCleaner[S2].txt - [340 octets] - [15/07/2013 17:29:56]
AdwCleaner[S3].txt - [1380 octets] - [15/07/2013 17:30:44]
 
########## EOF - C:\AdwCleaner[S3].txt - [1440 octets] ##########
 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.1.0 (07.15.2013:1)
OS: Windows 7 Home Premium x86
Ran by Jesse on Mon 07/15/2013 at 17:37:21.37
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\sweetim
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\sweetim
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\tracing\apnstub_rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\tracing\apnstub_rasmancs
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Windows\system32\ai_recyclebin"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 07/15/2013 at 17:39:55.89
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 

ComboFix 13-07-15.01 - Jesse 07/15/2013  17:48:07.1.2 - x86
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3070.2165 [GMT -7:00]
Running from: c:\users\Jesse\Desktop\ComboFix.exe
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\TEMP\jna4939158998518683074.dll
.
.
(((((((((((((((((((((((((   Files Created from 2013-06-16 to 2013-07-16  )))))))))))))))))))))))))))))))
.
.
2013-07-16 01:01 . 2013-07-16 01:03 -------- d-----w- c:\users\Jesse\AppData\Local\temp
2013-07-16 01:01 . 2013-07-16 01:01 -------- d-----w- c:\users\UpdatusUser\AppData\Local\temp
2013-07-16 01:01 . 2013-07-16 01:01 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-07-16 00:37 . 2013-07-16 00:37 -------- d-----w- c:\windows\ERUNT
2013-07-15 06:17 . 2013-07-15 06:20 -------- d-----w- c:\windows\system32\MRT
2013-07-13 06:48 . 2013-07-16 00:54 60872 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{F3F01B64-F2C2-49E0-A67B-3D2337190299}\offreg.dll
2013-07-12 17:24 . 2013-06-12 04:18 7068072 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{F3F01B64-F2C2-49E0-A67B-3D2337190299}\mpengine.dll
2013-07-10 18:10 . 2013-07-10 18:11 -------- d-----w- c:\program files\Soluto
2013-07-10 16:24 . 2013-04-09 23:34 1247744 ----a-w- c:\windows\system32\DWrite.dll
2013-07-10 16:24 . 2013-05-06 04:56 1620480 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-07-10 16:24 . 2013-06-05 03:05 2347520 ----a-w- c:\windows\system32\win32k.sys
2013-07-10 16:24 . 2013-06-04 04:53 509440 ----a-w- c:\windows\system32\qedit.dll
2013-07-10 16:24 . 2013-04-10 05:03 936448 ----a-w- c:\program files\Common Files\Microsoft Shared\ink\journal.dll
2013-07-10 16:24 . 2013-05-27 04:57 680960 ----a-w- c:\program files\Windows Defender\MpSvc.dll
2013-07-10 16:24 . 2013-05-27 04:57 392704 ----a-w- c:\program files\Windows Defender\MpClient.dll
2013-07-10 16:24 . 2013-05-27 04:57 224768 ----a-w- c:\program files\Windows Defender\MpCommu.dll
2013-06-26 16:38 . 2013-06-26 16:37 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-06-18 22:09 . 2013-06-18 22:10 -------- d-----w- c:\users\Jesse\AppData\Local\Rogue Amoeba
2013-06-18 22:08 . 2013-06-21 00:27 -------- d-----w- c:\program files\Airfoil
2013-06-18 21:08 . 2013-06-21 00:27 -------- d-----w- c:\program files\AirPort
2013-06-18 00:56 . 2013-06-18 00:56 -------- d-----w- c:\users\Jesse\AppData\Local\Spoon
2013-06-16 23:32 . 2013-06-16 23:32 -------- d--h--w- c:\windows\system32\CanonIJ Uninstaller Information
2013-06-16 23:31 . 2013-06-16 23:31 -------- d--h--w- c:\programdata\CanonBJ
2013-06-16 23:31 . 2012-03-14 12:00 84992 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\CNMPPA7.DLL
2013-06-16 23:31 . 2012-03-14 12:00 29184 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\CNMPDA7.DLL
2013-06-16 23:31 . 2009-11-25 22:55 3072 ----a-w- c:\windows\system32\CNCFLmTH.DLL
2013-06-16 23:31 . 2009-11-25 22:55 2560 ----a-w- c:\windows\system32\CNCFLmTW.DLL
2013-06-16 23:31 . 2009-11-25 22:55 2560 ----a-w- c:\windows\system32\CNCFLmCN.DLL
2013-06-16 23:31 . 2009-11-25 22:54 3072 ----a-w- c:\windows\system32\CNCFLmKR.DLL
2013-06-16 23:31 . 2009-11-25 22:54 3584 ----a-w- c:\windows\system32\CNCFLmID.DLL
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-07-13 06:49 . 2012-03-30 18:21 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-07-13 06:49 . 2012-01-20 15:36 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-07-11 00:28 . 2013-04-21 16:05 51144 ----a-w- c:\windows\system32\drivers\Soluto.sys
2013-06-26 16:37 . 2012-09-23 12:56 867240 ----a-w- c:\windows\system32\npdeployJava1.dll
2013-06-26 16:37 . 2011-09-08 14:38 789416 ----a-w- c:\windows\system32\deployJava1.dll
2013-06-14 03:27 . 2013-06-14 03:27 737072 ----a-w- c:\programdata\Microsoft\eHome\Packages\SportsV2\SportsTemplateCore\Microsoft.MediaCenter.Sports.UI.dll
2013-06-14 03:26 . 2013-06-14 03:26 2876528 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\UpdateableMarkup\markup.dll
2013-06-14 03:26 . 2013-06-14 03:26 42776 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\dSM\StartResources.dll
2013-06-14 03:26 . 2013-06-14 03:26 539984 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll
2013-06-01 15:24 . 2013-06-01 15:25 7261768 ----a-w- c:\windows\system32\SpoonUninstall.exe
2013-05-13 04:45 . 2013-06-12 19:28 1160192 ----a-w- c:\windows\system32\crypt32.dll
2013-05-13 04:45 . 2013-06-12 19:28 103936 ----a-w- c:\windows\system32\cryptnet.dll
2013-05-13 04:45 . 2013-06-12 19:28 140288 ----a-w- c:\windows\system32\cryptsvc.dll
2013-05-13 03:08 . 2013-06-12 19:28 903168 ----a-w- c:\windows\system32\certutil.exe
2013-05-13 03:08 . 2013-06-12 19:28 43008 ----a-w- c:\windows\system32\certenc.dll
2013-05-10 03:20 . 2013-06-12 19:28 24576 ----a-w- c:\windows\system32\cryptdlg.dll
2013-05-08 05:38 . 2013-06-12 19:27 1293672 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-05-06 05:06 . 2013-06-12 19:27 3913576 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-05-06 05:06 . 2013-06-12 19:27 3968872 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-05-02 09:06 . 2011-08-30 16:52 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-05-01 10:59 . 2013-05-01 10:59 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2013-05-01 10:59 . 2013-05-01 10:59 69632 ----a-w- c:\windows\system32\QuickTime.qts
2013-04-26 04:55 . 2013-06-12 19:28 492544 ----a-w- c:\windows\system32\win32spl.dll
2013-04-25 23:30 . 2013-06-12 19:28 1505280 ----a-w- c:\windows\system32\d3d11.dll
2013-04-17 07:02 . 2013-06-12 19:27 1230336 ----a-w- c:\windows\system32\WindowsCodecs.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2013-03-06 22:32 121968 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 130736 ----a-w- c:\users\Jesse\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 130736 ----a-w- c:\users\Jesse\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 130736 ----a-w- c:\users\Jesse\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2007-07-02 159744]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2013-03-06 4767304]
"Soluto"="c:\program files\soluto\soluto.exe" [2013-07-11 1230912]
.
c:\users\Jesse\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\Jesse\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2013-5-24 27776968]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
CrashPlan Tray.lnk - c:\program files\CrashPlan\CrashPlanTray.exe [2012-11-12 217088]
RSIGuard Stretch Edition.lnk - c:\program files\RSIGuard\RSIGuard.exe [2011-8-26 8903680]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\!SASCORE]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^CrashPlan Tray.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\CrashPlan Tray.lnk
backup=c:\windows\pss\CrashPlan Tray.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKLM\~\startupfolder\C:^Users^Jesse^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^EvernoteClipper.lnk]
path=c:\users\Jesse\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\EvernoteClipper.lnk
backup=c:\windows\pss\EvernoteClipper.lnk.Startup
backupExtension=.Startup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Update]
2011-08-30 19:43 136176 ----atw- c:\users\Jesse\AppData\Local\Google\Update\GoogleUpdate.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2013-05-31 18:56 152392 ----a-w- c:\program files\iTunes\iTunesHelper.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\OEM02Mon.exe]
2007-05-09 21:01 36864 ----a-w- c:\windows\OEM02Mon.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2013-05-01 10:59 421888 ----a-w- c:\program files\QuickTime\QTTask.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Spotify Web Helper]
2013-07-09 15:27 1104384 ----a-w- c:\users\Jesse\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
.
R3 aswVmm;aswVmm; [x]
R3 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [2013-06-21 162408]
R3 SolutoRemoteService;Soluto Remote Service;c:\program files\Soluto\SolutoRemoteService.exe [2013-07-11 1667072]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 52224]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-08-30 1343400]
R3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\DRIVERS\WSDScan.sys [2009-07-14 20480]
S0 aswRvrt;aswRvrt; [x]
S0 Soluto;Soluto;c:\windows\system32\DRIVERS\Soluto.sys [2013-07-11 51144]
S1 aswSnx;aswSnx; [x]
S1 aswSP;aswSP; [x]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [2011-07-22 12880]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [2011-07-12 67664]
S2 !SASCORE;SAS Core Service;c:\program files\SUPERAntiSpyware\SASCORE.EXE [2012-09-08 116608]
S2 aswFsBlk;aswFsBlk; [x]
S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2013-03-06 66336]
S2 CrashPlanService;CrashPlan Backup Service;c:\program files\CrashPlan\CrashPlanService.exe [2012-11-12 152576]
S2 SolutoLauncherService;Soluto Launcher Service;c:\program files\Soluto\SolutoLauncherService.exe [2013-07-11 166976]
S2 SolutoService;Soluto PCGenome Core Service;c:\program files\Soluto\SolutoService.exe [2013-07-11 792128]
S3 cpuz136;cpuz136;c:\windows\TEMP\cpuz136\cpuz136_x32.sys [x]
S3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL3.SYS [2009-07-13 207360]
S3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV3.SYS [2009-07-13 980992]
S3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT3.SYS [2009-07-13 661504]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ   SSDPSRV upnphost SCardSvr TBS fdrespub AppIDSvc QWAVE wcncsvc SensrSvc
.
Contents of the 'Scheduled Tasks' folder
.
2013-07-15 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-30 06:49]
.
2013-07-13 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-06-07 03:02]
.
2013-07-16 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-06-07 03:02]
.
2013-07-15 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2261818430-4114317486-769237065-1000Core.job
- c:\users\Jesse\AppData\Local\Google\Update\GoogleUpdate.exe [2011-08-30 19:43]
.
2013-07-16 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2261818430-4114317486-769237065-1000UA.job
- c:\users\Jesse\AppData\Local\Google\Update\GoogleUpdate.exe [2011-08-30 19:43]
.
2013-07-15 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2261818430-4114317486-769237065-1001Core.job
- c:\users\Jesse\AppData\Local\Google\Update\GoogleUpdate.exe [2012-06-25 00:51]
.
2013-07-16 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2261818430-4114317486-769237065-1001UA.job
- c:\users\Jesse\AppData\Local\Google\Update\GoogleUpdate.exe [2012-06-25 00:51]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com
uDefault_Search_URL = hxxp://www.google.com/ie
mStart Page = hxxp://www.google.com
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Clip selection - c:\program files\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=3
IE: Clip this page - c:\program files\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=1
IE: Clip URL - c:\program files\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=0
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office12\EXCEL.EXE/3000
IE: New Note - c:\program files\Evernote\Evernote\\EvernoteIERes\NewNote.html
TCP: DhcpNameServer = 192.168.1.1
.
- - - - ORPHANS REMOVED - - - -
.
AddRemove-{A54C01BD-1277-4722-B42B-EC9800A90B1E}_is1 - c:\program files\Free FLAC to MP3 Converter\unins000.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(3860)
c:\users\Jesse\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
c:\program files\RSIGuard\RSIWatch.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
c:\program files\AVAST Software\Avast\AvastSvc.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\system32\taskhost.exe
c:\windows\system32\conhost.exe
c:\users\Jesse\AppData\Roaming\Dropbox\bin\Dropbox.exe
c:\windows\system32\sppsvc.exe
c:\windows\system32\taskhost.exe
.
**************************************************************************
.
Completion time: 2013-07-15  18:08:10 - machine was rebooted
ComboFix-quarantined-files.txt  2013-07-16 01:08
.
Pre-Run: 49,786,822,656 bytes free
Post-Run: 49,812,799,488 bytes free
.
- - End Of File - - FE8F6B05B84AD389CC672A2FA0816A81
A36C5E4F47E84449FF07ED3517B43A31
 

 

 

 Results of screen317's Security Check version 0.99.69  
 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 SUPERAntiSpyware     
 Malwarebytes Anti-Malware version 1.75.0.1300  
 CCleaner     
 Java 7 Update 25  
 Adobe Flash Player 11.7.700.224  
 Adobe Reader 10.1.7 Adobe Reader out of Date!  
 Mozilla Thunderbird 11.0.1 Thunderbird out of Date!  
 Google Chrome 28.0.1500.71  
 Google Chrome 28.0.1500.72  
 Google Chrome plugins...  
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 3% 
````````````````````End of Log`````````````````````` 
 

 



#8 nasdaq

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Posted 16 July 2013 - 12:22 PM

Looking good.

Critical vulnerabilities have been identified in old version of Adobe Flash Player please get the latest version.

Summary: Adobe has released security updates for Adobe Flash Player 11.7.700.224 and earlier versions for Windows, Adobe Flash Player 11.7.700.225 and earlier versions for Macintosh, Adobe Flash Player 11.2.202.291 and earlier versions for Linux, Adobe Flash Player 11.1.115.63 and earlier versions for Android 4.x, and Adobe Flash Player 11.1.111.59 and earlier versions for Android 3.x and 2.x These updates address vulnerabilities that could cause a crash and potentially allow an attacker to take control of the affected system.

Get the latest Flash Player

On the top of the page you will be given an opportunity to download the version for your operating system.
Make sure you select appropriate version.

You will also have an option to install the Free! McAfee Security Scan Plus Un-check the box if you are NOT using McAfee's virus protection software.

For the users of Internet Explorer download version 11.
Flash Player 11 (64 bit)
Flash Player 11 (32 bit)
===


Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.

Please let me know what problem is persisting?

#9 oso101

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Posted 16 July 2013 - 04:24 PM

Ok, all programs are updated.

 

The original problem I was having is no longer present - my system seems to be running fine. However, I'm still worried about the fact that the MiniToolBox scan I previously did showed a corrupt file system error, and as far as I know this problem has not been fixed.

 

That scan was done in the previous post: http://www.bleepingcomputer.com/forums/t/498628/many-programs-will-not-open;-installations-uninstallations-and-updates-hang/

 

 

This is what the error said:

 

 

 

Error: (06/26/2013 00:38:08 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

 

 

 

Should I not worry about this if my system is running ok?

 

Thank again!



#10 nasdaq

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Posted 17 July 2013 - 07:43 AM

It might just indicate that the Hard Disk has some bad sectors.
It may be slowly dying. I would make sure that I keep a backup of all my important files.
===

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall
===

To remove AdwCleaner.

Please double click on AdwCleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.

If you decide to keep the AdwCleaner tool make sure to delete your version and download the latest before running it.

Delete the other tools we used.
You can Keep the DDS tool as most forum will ask to see a log before suggesting a fix.
===

Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful addons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.
===

#11 nasdaq

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Posted 23 July 2013 - 09:43 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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