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unidentified virus


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3 replies to this topic

#1 scottdfw99

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Posted 29 June 2013 - 08:15 PM

I have a virus that's making my machine difficult to use.  I am using Internet Explorer, and the virus has caused a two-inch "menu-like" strip to appear on the left of the browser.  In that strip, it appears to have links to "remove spyware software", "free spyware scan", "download spyware remover", and more.

 

In addition, some of the words on various websites now appear to be a hyperlink and are red or orange in color.  (This happened on your website, too.)

 

It often redirects me (or opens a new page in Internet Explorer) that contains nothing but ads.  I have run Microsoft Security Essentials and Malwarebytes neither of which found anything wrong.  Can you please help me?



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#2 fireman4it

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Posted 30 June 2013 - 10:13 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.


We need to see some information about what is happening in your machine.  Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet. 

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner



Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log.  Instructions on how to properly create a GMER log can be found here:

How to create a GMER log




Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the  save log button, save it to your desktop and post it in your next reply.



Do you have a USB Flash Drive you can use?
Thanks and again sorry for the delay.


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#3 scottdfw99

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Posted 30 June 2013 - 06:48 PM

I believe I have solved the problem.  So, you may close this inquiry.  As always, thank you so much for your help!!



#4 fireman4it

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Posted 01 July 2013 - 07:19 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif





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