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No permission to install...or "access denied"


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#1 4bleepcomphelp

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Posted 29 June 2013 - 03:24 PM

I am having an issue with my pc not allowing other software within bleeping.com to run/install

(see http://www.bleepingcomputer.com/forums/t/498446/cannot-able-to-run-antimalware-like-superantispyware-mbam-or-even-dds/).

 

It may be due to permissions violations, but I have set them (and the subdirectories) as an administrator user.

 

I have found I can do some things if I download in any user, but run in safe mode.  But, when I return to the non-safe mode, I cannot do it again...and some things are no longer available.

 

All this became obvious when a popup taking me to lnksr.com showed up and I could not run McAfee OAS, run SUPERAntispyware free addition and Malwarebytes Anti-Malware.  Additionally, Windows tries to update every time (with 7 updates) the pc is shut down...even if I start up and shut down immediately after rebooting.

 

Updating any of the antivirus and antimalware is futile.

 

How can I start remediation of this problem?

(there is a lot of background in the previous topic)

 



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#2 Anshad Edavana

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Posted 30 June 2013 - 03:08 AM

Hi

 

Are you sure the user account you are using possess full admin rights ? . If yes, try the below steps. 

 

- Create a system restore point if possible.

 

http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

 

 

- Remove Mcaffee

 

McAffee is the number one Windows crashing AV programs. Uninstall it at lease for testing. Follow the guidelines in the below link for properly removing it.

 

http://service.mcafee.com/FAQDocument.aspx?id=TS101331

 

 

If regular uninstall is not possible, then reboot the system in to safe mode and run the official removal tool.

 

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

 

 

- Download tweaking.com Windows repair portable from the below link.

 

 

http://www.bleepingcomputer.com/download/windows-repair-all-in-one-portable/

 

 

Reboot the system in to safe mode and run the tool.

 

Go to Start Repairs tab and click Start button.

p22001166.gif

 

- On the main screen, press unselect all to remove current selections.

 

p22001647.gif

 

- Now select only the following items.

 

Reset registry permissions

 

Reset file permissions

 

Remove policies set by infections

 

Set Windows services to default startup

 

Click on box next to the Restart System when Finished. Then click on Start.

 

It may take a while to complete the operations and restart the system.  Report how system works.



#3 4bleepcomphelp

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Posted 01 July 2013 - 08:10 AM

Thank you.  This worked.  I was able to update all my program types including McAfee, Windows Security Essentials, Windows itself (which had failed for over a month), all types of anti-virus/anti-malware, and a broken game.  All software ran correctly.

 

Interestingly, MCPR created some errors, but this did not effect the running of Tweeking.  It appeared that McAfee uninstalled with no errors reported, but that is not what MCPR said.  I saved screenshots of the MCPR progress/errors and can post them if you want.

Attached Files



#4 Anshad Edavana

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Posted 01 July 2013 - 09:20 AM

Hi

 

That is good news  :)

 

Please run MCPR one more time in normal mode and report what it says this time (to make sure McAfee components are no longer presents ). Remember, use only one antivirus program at a time. Keep Microsoft Security Essentials as the main AV program and uninstall any other active AV programs. 

 

Failure to install updates may be caused by the permission issue. Our next step should be is to fix the updates. Please follow the below steps.

 

- Download System update Readiness tool from the below link.

 

http://www.microsoft.com/en-in/download/details.aspx?id=20858

 

Run the tool and let it take care of any corruptions.

 

- Try to update Windows.


Edited by Anshad Edavana, 01 July 2013 - 09:25 AM.


#5 4bleepcomphelp

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Posted 23 July 2013 - 09:20 PM

It is done and updating (without the system update readiness tool, but I still installed it).






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