Hi someone i know got a call from "Microsoft" saying his computer was infected, after giving them remote access to his computer he realized his mistake he has come to me to see if i can fix the problem which it seems i cant do alone as im completly stuck the problem is as follows.
On start up the windows icon appears and then a box shows up saying "this computer is configured to require a password in order to start up"
This is a pic of the box, the keyboard and mouse stop working on this screen so it isn't possible to type at all, I've searched a few forums looking for a answer as i have no idea how to fix this, and the common answer i find is to use a bootable disk to get into the computer but the disks never seem to work (i've been using dvd disks im going to try a normal cd tomorrow when i can buy them) I get a black screen saying "reboot and select proper boot device" when i set the computer to boot from the disk. The os is a 32bit windows xp home edition, I can try and find more info if its needed. Any help would be appreciated.