Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Fire fox still will not run


  • Please log in to reply
7 replies to this topic

#1 ladydonna85

ladydonna85

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:09:01 AM

Posted 29 June 2013 - 01:25 AM

I was having a stop script error and it was suggested that I download something to help.  However now fire fox, just will not open with out freezing.  I am posting this here, because this all started with the popup that said I needed to upgrade my flash player.  My computer has not run the same way for a week.  I am only on, because explorer is running fine.

 



BC AdBot (Login to Remove)

 


#2 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


  • Banned
  • 5,180 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:01 AM

Posted 29 June 2013 - 12:02 PM

Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:

Flush DNS
Report IE Proxy Settings
Report FF Proxy Settings
Reset Ie proxy Settins
Reset FF proxy settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result. 

Download Adware Cleaner run it Click the delete button allow it to run and post the log it creates.

http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner


Download the junkware removal tool save it to your desktop run it in safe mode post the log.
http://thisisudax.org/downloads/JRT.exe


Download Emsisoft Emergency Kit and save it to your desktop. Right-click on EmsisoftEmergencyKit.zip and select Extract All.... Leave all settings as they are and click Extract. You will now have a folder named EmsisoftEmergencyKit on your desktop.

Open the EmsisoftEmergencyKit
http://www.emsisoft.com/en/software/eek/download/
folder and double-click Start.exe.
A new window will open. Under "Run Directly:" click Emergency Kit Scanner.
When asked to run an online update, click Yes.
When the update is finished, click the Back to Security Status link in the left corner. On the main screen click the Scan Now button.
Select the Deep Scan option and click the SCAN button.
When the scan is finished click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
Click the View Report button and in the Reports window double-click on the most recent log. Note, logs are named as follows: a2scan_<date>-<time>.txt.
Copy/paste the report contents in your next reply



#3 ladydonna85

ladydonna85
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:09:01 AM

Posted 08 July 2013 - 01:31 PM

Hi, sorry it has taken me so long to respond to this.  Here is the posted results of the advise given.

 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Donna (administrator) on 08-07-2013 at 11:26:10
Running from "C:\Users\Donna\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IDRYPZRZ"
Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Linksys AE2500 = Wireless Network Connection (Connected)
Broadcom NetXtreme Gigabit Ethernet = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Donna-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : PK5001Z

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : C0-C1-C0-6A-3B-6C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : PK5001Z
   Description . . . . . . . . . . . : Linksys AE2500
   Physical Address. . . . . . . . . : C0-C1-C0-6A-3B-6C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::34f7:3d54:d6a0:6c82%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.36(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, July 08, 2013 10:27:40 AM
   Lease Expires . . . . . . . . . . : Tuesday, July 09, 2013 10:27:39 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 314622400
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-EB-2A-FF-00-12-79-60-CD-E5
   DNS Servers . . . . . . . . . . . : 192.168.0.1
                                       205.171.2.25
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-12-79-60-CD-E5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.PK5001Z:

   Connection-specific DNS Suffix  . : PK5001Z
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.36%22(Preferred)
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 192.168.0.1
                                       205.171.2.25
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  PK5001Z.PK5001Z
Address:  192.168.0.1

Name:    google.com
Addresses:  2607:f8b0:400a:800::1001
   173.194.33.1
   173.194.33.0
   173.194.33.14
   173.194.33.7
   173.194.33.4
   173.194.33.9
   173.194.33.2
   173.194.33.8
   173.194.33.3
   173.194.33.6
   173.194.33.5

Pinging google.com [173.194.33.0] with 32 bytes of data:
Reply from 173.194.33.0: bytes=32 time=21ms TTL=57
Reply from 173.194.33.0: bytes=32 time=79ms TTL=57

Ping statistics for 173.194.33.0:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 79ms, Average = 50ms
Server:  PK5001Z.PK5001Z
Address:  192.168.0.1

Name:    yahoo.com
Addresses:  98.139.183.24
   98.138.253.109
   206.190.36.45

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=114ms TTL=53
Reply from 98.138.253.109: bytes=32 time=146ms TTL=53

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 114ms, Maximum = 146ms, Average = 130ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 16...c0 c1 c0 6a 3b 6c ......Microsoft Virtual WiFi Miniport Adapter
 11...c0 c1 c0 6a 3b 6c ......Linksys AE2500
 10...00 12 79 60 cd e5 ......Broadcom NetXtreme Gigabit Ethernet
  1...........................Software Loopback Interface 1
 22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.36     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.36    281
     192.168.0.36  255.255.255.255         On-link      192.168.0.36    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.36    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.36    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.36    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    281 fe80::/64                On-link
 22    281 fe80::5efe:192.168.0.36/128
                                    On-link
 11    281 fe80::34f7:3d54:d6a0:6c82/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/08/2013 10:57:52 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16611 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 754

Start Time: 01ce7c01efd1e3b3

Termination Time: 11

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (06/27/2013 01:18:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: SMessaging.exe, version: 5.0.2.34, time stamp: 0x4f7c54ea
Faulting module name: mscorwks.dll, version: 2.0.50727.5466, time stamp: 0x503f0115
Exception code: 0x80000003
Fault offset: 0x0013c4f2
Faulting process id: 0x%9
Faulting application start time: 0xSMessaging.exe0
Faulting application path: SMessaging.exe1
Faulting module path: SMessaging.exe2
Report Id: SMessaging.exe3

Error: (06/27/2013 01:15:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc100
Faulting module name: sysmain.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba10
Exception code: 0xc0000005
Fault offset: 0x00031469
Faulting process id: 0x4cc
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3

Error: (06/27/2013 00:00:15 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16611 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 4424

Start Time: 01ce7367950692bd

Termination Time: 1254

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (06/27/2013 10:41:18 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16611 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2e74

Start Time: 01ce735c737302f5

Termination Time: 57

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (06/27/2013 10:32:57 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16611 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 964

Start Time: 01ce72af6f42abb0

Termination Time: 117

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (06/27/2013 10:27:06 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16611 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 4c0

Start Time: 01ce72af3aaca9e2

Termination Time: 699

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (06/26/2013 01:38:10 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16611 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1338

Start Time: 01ce72ac140bcc8f

Termination Time: 51

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (06/26/2013 00:50:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x511246e7
Faulting module name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x511246e7
Exception code: 0xc0000005
Fault offset: 0x00002c60
Faulting process id: 0x628
Faulting application start time: 0xDefaultTabSearch.exe0
Faulting application path: DefaultTabSearch.exe1
Faulting module path: DefaultTabSearch.exe2
Report Id: DefaultTabSearch.exe3

Error: (06/26/2013 11:55:46 AM) (Source: CltMngSvc) (User: )
Description: CltMngSvcServiceInstall: Fail to Start serviceSearch Protect by Conduit Updater (Error: 1056)

System errors:
=============
Error: (07/08/2013 10:48:02 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB915597 (Definition 1.153.1309.0).

Error: (07/08/2013 10:34:36 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (06/28/2013 11:11:11 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (06/27/2013 02:22:24 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (06/27/2013 01:15:32 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (06/27/2013 02:35:11 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (06/26/2013 01:43:10 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service failed to start due to the following error:
%%1053

Error: (06/26/2013 01:43:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IPsec Policy Agent service to connect.

Error: (06/26/2013 00:51:39 PM) (Source: Service Control Manager) (User: )
Description: The DefaultTabSearch service terminated unexpectedly.  It has done this 1 time(s).

Error: (06/26/2013 00:00:26 PM) (Source: Service Control Manager) (User: )
Description: The DefaultTabSearch service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Microsoft Office Sessions:
=========================
Error: (07/08/2013 10:57:52 AM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.1661175401ce7c01efd1e3b311C:\Program Files\Internet Explorer\iexplore.exe

Error: (06/27/2013 01:18:43 PM) (Source: Application Error)(User: )
Description: SMessaging.exe5.0.2.344f7c54eamscorwks.dll2.0.50727.5466503f0115800000030013c4f2

Error: (06/27/2013 01:15:22 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7600.163854a5bc100sysmain.dll6.1.7601.175144ce7ba10c0000005000314694cc01ce7372d9fcb323C:\Windows\system32\svchost.exec:\windows\system32\sysmain.dll4a72cea5-df66-11e2-a08c-00127960cde5

Error: (06/27/2013 00:00:15 PM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.16611442401ce7367950692bd1254C:\Program Files\Internet Explorer\iexplore.exe

Error: (06/27/2013 10:41:18 AM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.166112e7401ce735c737302f557C:\Program Files\Internet Explorer\iexplore.exe

Error: (06/27/2013 10:32:57 AM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.1661196401ce72af6f42abb0117C:\Program Files\Internet Explorer\iexplore.exe

Error: (06/27/2013 10:27:06 AM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.166114c001ce72af3aaca9e2699C:\Program Files\Internet Explorer\iexplore.exe

Error: (06/26/2013 01:38:10 PM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.16611133801ce72ac140bcc8f51C:\Program Files\Internet Explorer\iexplore.exe

Error: (06/26/2013 00:50:07 PM) (Source: Application Error)(User: )
Description: DefaultTabSearch.exe0.0.0.0511246e7DefaultTabSearch.exe0.0.0.0511246e7c000000500002c6062801ce72a650806ddfC:\Program Files\DefaultTab\DefaultTabSearch.exeC:\Program Files\DefaultTab\DefaultTabSearch.exe99f45fdd-de99-11e2-a4ff-00127960cde5

Error: (06/26/2013 11:55:46 AM) (Source: CltMngSvc)(User: )
Description: CltMngSvcServiceInstall: Fail to Start serviceSearch Protect by Conduit Updater (Error: 1056)

=========================== Installed Programs ============================

Adobe AIR (Version: 3.7.0.2090)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Android Sync Manager WiFi (Version: 11.10.2763)
Avanquest update (Version: 1.09)
avast! Free Antivirus (Version: 8.0.1489.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Design & Print, Business Edition (Version: 6.0.0.0)
Google Calendar Sync
Google Drive (Version: 1.10.4769.632)
Google Update Helper (Version: 1.3.21.145)
Internet TV for Windows Media Center (Version: 4.2.2.0)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
JavaFX 2.1.0 (Version: 2.1.0)
LessTabs (Version: 1.7.1.0)
McAfee Security Scan Plus (Version: 3.0.318.3)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (Version: 3.5.30730.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook Connector (Version: 14.0.6123.5001)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (Version: 14.0.5120.5000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2008 Native Client (Version: 10.1.2531.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MPEG2 Codec(libmpeg2/mad)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Pandora (Version: 2.0.8)
SelectionLinks (Version: 1.0)
Show-Lyrics
Strongvault Online Backup (Version: 2.1.4.0)
SugarSync Manager (Version: 1.9.96.111090)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Windows Essentials Media Codec Pack 4.0 [32-Bit] (Version: 4.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Media Center Add-in for Flash (Version: 4.1.2.0)
Windows Media Center Add-in for Silverlight (Version: 4.7.3.0)
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar

========================= Devices: ================================

Name: PS/2 Compatible Mouse
Description: PS/2 Compatible Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

**** End of log ****

 



#4 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


  • Banned
  • 5,180 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:01 AM

Posted 08 July 2013 - 09:35 PM

Ok post the rest of the logs.



#5 ladydonna85

ladydonna85
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:09:01 AM

Posted 09 July 2013 - 04:58 PM

Here is Roque killer

 

RogueKiller V8.6.1 [Jun 25 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : hxxp://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Normal mode
User : Donna [Admin rights]
Mode : Scan -- Date : 06/27/2013 23:35:10
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 3 ¤¤¤
[RUN][SUSP PATH] HKLM\[...]\Run : SMessaging ("C:\Users\Donna\AppData\Local\Strongvault Online Backup\SMessaging.exe" [7]) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

 

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: Maxtor 6E040L0 ATA Device +++++
--- User ---
[MBR] 2a00415aecce6fd01fa068211fd8725f
[BSP] 604c7924d53f77cda0f40897f90584fe : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 38154 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_06272013_233510.txt >>

 

 



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.0.2 (07.09.2013:1)
OS: Windows 7 Home Premium x86
Ran by Donna on Tue 07/09/2013 at 13:26:19.34
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\smessaging

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\clsid\{a0b10ebe-4e51-4cae-949b-e6b9e7d68cea}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\clsid\{bb975e58-e769-4e5a-ba12-b765bc559ff3}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\clsid\{fb684d26-01f4-4d9d-87cb-f486beba56dc}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\interface\{0afd55c8-adf8-4a33-a6e1-dedb7a36aeb4}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin.1
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\stronghold online backup
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{02F95D8B-6002-484D-AF9C-9ABAE6E1156B}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0CBB7FAA-FAFB-4E2C-905C-06C37359AF0B}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9E0B5302-A69A-4B72-A6D6-642AB04B3D76}

 

~~~ Files

 

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\strongvault online backup"
Successfully deleted: [Folder] "C:\Users\Donna\AppData\Roaming\strongvault"
Successfully deleted: [Folder] "C:\Users\Donna\appdata\local\strongvault online backup"
Successfully deleted: [Folder] "C:\Users\Donna\AppData\Roaming\microsoft\windows\start menu\programs\strongvault online backup"
Successfully deleted: [Folder] "C:\Windows\system32\ai_recyclebin"
Successfully deleted: [Folder] "C:\ai_recyclebin"

 

~~~ FireFox

Successfully deleted the following from C:\Users\Donna\AppData\Roaming\mozilla\firefox\profiles\mqe4l258.default\prefs.js

user_pref("extensions.defaulttab.active.affiliate", 3255);
user_pref("extensions.defaulttab.active.overridechromesearch", false);
user_pref("extensions.defaulttab.active.overridekeywordsearch", false);
user_pref("extensions.defaulttab.browserID", "4216AADDF6736810965431F48B0D5C53");
user_pref("extensions.defaulttab.firstrun", false);
user_pref("extensions.defaulttab.installedVersion", "2.0");
Emptied folder: C:\Users\Donna\AppData\Roaming\mozilla\firefox\profiles\mqe4l258.default\minidumps [95 files]

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 07/09/2013 at 13:31:23.09
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



I am about to go do Emsisoftemergencykit right now,



#6 ladydonna85

ladydonna85
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:09:01 AM

Posted 09 July 2013 - 05:30 PM

I downloaded the Emersisoftemergencykit, and am not finding the exe in the directions.

 

I am in the run file. Did I miss a step?



#7 ladydonna85

ladydonna85
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:09:01 AM

Posted 09 July 2013 - 05:39 PM

I am no longer getting a stop scrpt message. Foxfire opens to the Fox fire welcome page.  However if I try to go to another page, foxfire freezes. I can not get into MSN at all.  I tried another page, that has photos and text.  It loaded the text, the pictures do not work, and then Foxfire froze.



#8 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


  • Banned
  • 5,180 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:01 AM

Posted 09 July 2013 - 08:04 PM

I downloaded the Emersisoftemergencykit, and am not finding the exe in the directions.

 

I am in the run file. Did I miss a step?

 

 

I am not sure how to make it simpler re read and get back to me if you still have issues and  i will provide a screen shot.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users