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Win32/Small.CA - Virus problems


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#1 rajjaak24

rajjaak24

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Posted 28 June 2013 - 06:08 PM

Hi,

 

My laptop got infected somehow, I currently have the best antivirus in the universe (if you haven't all ready guessed) its Microsoft Security Essentials (!).

 

 

Screenie:

http://gyazo.com/6a29ef9489bf69e4ce37010c3dff98a8

 

Disregard the part where it says the problem only occurred once. I've been BSOD'd left and right all day.

 

I scanned with security essentials but to no avail, I tried the recommenced MS Scanning tool with the same outcome.

 

Any geniuses able to help? 



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#2 boopme

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Posted 28 June 2013 - 08:00 PM

Welcome !

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
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