I'm trying to help a friend recover her EMachine back to factory settings. Saving data is not a problem. All I need is a recovery disk for an EMachine T3516a Windows XP Home Edition. Her husband's friend put a questionable (it may be a bootleg, I'm not sure) Windows XP Professional Edition on her PC. When he did this he put it on her Recovery Partition and apparently wiped out her recovery files. Of course like most people when she first got her PC she did not make copies of her recovery files. I have her Product Key for a clean recovery if I could get an XP disk. I tried to contact Emachine which is now Acer to try and see if they could help, but for some resoan they do not accept her S/N ?? They say that it is not an acceptable Serial Number. If you want to call or e-mail Acer(emachine) you have to first supply them with the S/N . Since her S/N seems to be unusable I can't even contact them to ask any questions. It's kind of a catch 22.
So I have been trying to find a recovery disk to use to take it back to the original factory settings. Now I have an HP 705a PC that I don't use anymore and have a set of Windows XP Home Edition recovery disks for it. But I'm afraid that it would not work since they are for an HP and not an EMachine. Am I right about that? If they would work I have no problem donating them to her. I know your not allowed to use a legal set of recovery disks on more than one machine at a time, so I would be willing not to ever bother with my old HP PC.
Can anyone help me either find a reasonable priced recovery disk or some other advice on what to try now? Ive tried to find a hidden partition just in case I'm wrong about the Professional XP Edition being on the recovery partition. I used the Alt and F10 to open it up but it only brings up these choices: WDC WD1200BB-00RDA0
TSSTcorp CDW/DVD TS-H492C
Realtek Boot Agent
Oh, also I tried finding a different Serial Number under the Bios settings as suggested some where on the web, but could not find any other S/N anywhere to try to contact Acer. (emachine).
Ok, I think that's all the information I have. I'm hoping I posted this in the correct forum area. If I didn't I apolgize ahead of time. Please keep in mind I'm a Hillbilly with a 9th grade education. Saying that I also am the only person that knows how to use a PC in my family and friend's circle. So like "Obi Wan Kenobi" I am their only hope. (I know this horse smilely has niothing to do with my post, it just cracks me up)Ha
LuLu the Hillbilly