Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

System freezes randomly, corrupts sectors


  • Please log in to reply
7 replies to this topic

#1 schweinhundert

schweinhundert

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:05:48 AM

Posted 28 June 2013 - 10:27 AM

This is kind of a long post, because this is a fairly weird problem. I'll explain.

I assembled a computer about 2 years ago. The hardware was

CPU: Intel Core i7 2600K 3.4G 8M
Mobo: MSI P67A-G43 (B3) P67 LGA1155 Motherboard
Video: Gigabyte GV-N56GOC-1GI GTX560
PSU: Corsair 750W CMPSU-750TXV2
RAM 4Gx2 GSKILL F3-10666CL9D-8GBRL
HDs: 2 x 2T Seagate Barracuda SATAIII ST32000641AS
Optical drives: LG GH22NS50 dvd burner and
Samsung BD combo drive SH-B123L

I had a Dell keyboard and a Logitech mouse. Nothing fancy. OS is Windows 7 64-bit (Enterprise, SP1).

Everything was A-ok with the system until a few months ago. The computer began to periodically turn off my monitors for no reason, usually when I clicked the mouse. That is, I never observed it happening in the middle of a video playing, or when the computer was idle, when I wasn't interacting with the computer---only when I was actively moving windows around or such. For awhile, I found that pulling out the USB cable of the mouse and plugging it back into another port would get the monitors to turn back on, and the computer could be used again, though the problem would still recur eventually. The system would be fine for hours, days, even weeks at a time, and then a rash of such events would happen.

A month or so ago, though, the problem became more acute. The system was not only shutting off the monitors, but really freezing the system (seemingly ... it's hard to tell when the monitors won't turn on). Only pressing the reset button or powering off would get it back. Moreover, I started getting errors on my main drive after these freezes, which were always fixable by Checkdisk upon reboot. And the problem was happening every few minutes, not hours.

Since the issue appeared to be USB related (correlated with clicking), the first thing I swapped out was both my keyboard and mouse for a set I had lying around, but that had no effect, nor did any combination of USB ports, either on my case's front panel or in the MB directly. Because I was getting HD corruption, my next two suspects were the motherboard and hard disk. So, I bought a new mobo (never liked that MSI board anyway) and a new hard drive (SSD). Updated hardware:

HD: Samsung 840 Pro Series MZ-7PD256BW 2.5" 256GB SATA III
Mobo: Gigabyte GA-Z77MX-D3H LGA 1155

And things were better for a time. I had no real issues for the first few days after reinstalling Win7 and all my programs. Then the computer began to freeze, again usually correlated with clicking on something. The new SSD drive got corrupt sectors or orphaned files on these freezes, same as the platter HD did, and they are always reparable.

Now it's happening quite frequently. Interestingly, though, the monitors do not turn off now when the freezing happens; the computer usually just locks up or cannot be interacted with. Pulling the USB peripherals out has no effect. Other times, the mouse cursor turns invisible---I know it is moving around because elements on the screen are highlighting, but the cursor itself stays frozen to where it was when the problem happened. Sometimes I can even get my invisible cursor down to the Start Menu to tell it to restart, though it never does that successfully.

The last ditch effort I made was to unplug the front panel USB ports from the motherboard, but that had no effect. I do still have the 2 2TB drives from my previous setup installed as secondary drives, but they stay powered down most of the time, and I don't think (though I cannot prove it) that they are involved. I also do not think it is software related, though again I can't really prove it. However, I can get the problem to happen after Windows boots by launching only Firefox and playing around with it for a few minutes, with no other programs running except background stuff like Dropbox. Thus, I think this is a hardware problem. Because the mobo and HD are new, I would think it has to be the video card, RAM, CPU, or PSU.

The issue started with monitors turning off, so my next culprit would be the video card. What do people think? I suppose I don't mind dropping a few hundred on a new card, since mine is getting a bit old, but on the other hand the card may be just fine (as, indeed, I now think the original motherboard was).

If you read all the way to the end of this, thanks. I'd appreciate any suggestions people have. I'm not exactly a n00b, but this has me puzzled.



BC AdBot (Login to Remove)

 


#2 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:48 PM

Posted 28 June 2013 - 12:12 PM

:welcome: to Bleeping Computer

While waiting for further suggestions from expert members,

 

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

Download SecurityCheck.exe from Here

. Run SecurityCheck and follow the instruction from inside the code box.
. When the scan is finished, a notepad will automatically open as check.txt
   Please copy and paste the contents here on your next reply.

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.


Tekken
 


#3 schweinhundert

schweinhundert
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:05:48 AM

Posted 28 June 2013 - 07:01 PM

Speccy

http://speccy.piriform.com/results/PXmSH4gdbARCyV0cGI76A1x

 

 Results of screen317's Security Check version 0.99.68  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player 11.7.700.224  
 Mozilla Firefox 21.0 Firefox out of Date!  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 7%
````````````````````End of Log``````````````````````
 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Reuben (administrator) on 28-06-2013 at 20:00:39
Running from "C:\Users\Reuben\Downloads"
Windows 7 Enterprise Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/27/2013 10:16:24 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5039

Error: (06/27/2013 10:16:24 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5039

Error: (06/27/2013 10:16:24 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/27/2013 10:16:23 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4041

Error: (06/27/2013 10:16:23 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4041

Error: (06/27/2013 10:16:23 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/27/2013 10:16:22 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3042

Error: (06/27/2013 10:16:22 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3042

Error: (06/27/2013 10:16:22 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/27/2013 10:16:21 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2044


System errors:
=============
Error: (06/28/2013 07:53:50 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:24:45 AM on ?6/?28/?2013 was unexpected.

Error: (06/28/2013 01:11:18 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:07:39 AM on ?6/?28/?2013 was unexpected.

Error: (06/28/2013 01:07:39 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume4.

Error: (06/28/2013 01:07:39 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume4.

Error: (06/28/2013 01:07:39 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume4.

Error: (06/28/2013 01:07:39 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume4.

Error: (06/28/2013 01:07:39 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume4.

Error: (06/28/2013 01:05:07 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!06d7(2640)

Error: (06/28/2013 01:03:13 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume4.

Error: (06/28/2013 01:03:13 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume4.


Microsoft Office Sessions:
=========================
Error: (06/27/2013 10:16:24 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5039

Error: (06/27/2013 10:16:24 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5039

Error: (06/27/2013 10:16:24 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/27/2013 10:16:23 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4041

Error: (06/27/2013 10:16:23 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4041

Error: (06/27/2013 10:16:23 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/27/2013 10:16:22 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3042

Error: (06/27/2013 10:16:22 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3042

Error: (06/27/2013 10:16:22 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/27/2013 10:16:21 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2044


=========================== Installed Programs ============================

@BIOS (Version: 2.28)
µTorrent (Version: 3.3.0.29677)
1Password 1.0.9.328 (Version: 1.0)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe Acrobat X Pro - English, Français, Deutsch (Version: 10.1.1)
Adobe AIR (Version: 3.1.0.4880)
Adobe Creative Suite 6 Master Collection (Version: 6)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Help Manager (Version: 4.0.244)
Amazon Kindle
AnyDVD (Version: 7.1.7.0)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 2.1.0.7)
AutoGreen B12.0206.1 (Version: 1.00.0000)
bl (Version: 1.0.0)
Bonjour (Version: 3.0.0.10)
Canon MF4320-4350
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox (Version: 2.0.22)
DVD Decrypter (Remove Only)
Easy Tune 6 B12.1121.1 (Version: 1.00.0000)
Evernote v. 4.6.6 (Version: 4.6.6.8360)
FileZilla Client 3.7.0.2 (Version: 3.7.0.2)
Guitar Pro 6
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Rapid Storage Technology (Version: 11.1.0.1006)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.5.235)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
iTunes (Version: 11.0.4.4)
Just Cause 2
Mass Effect
Mass Effect 2
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Mirror's Edge
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
Notepad++ (Version: 6.3.3)
NVIDIA 3D Vision Controller Driver 320.18 (Version: 320.18)
NVIDIA 3D Vision Driver 320.18 (Version: 320.18)
NVIDIA Control Panel 320.18 (Version: 320.18)
NVIDIA GeForce Experience 1.5 (Version: 1.5)
NVIDIA Graphics Driver 320.18 (Version: 320.18)
NVIDIA HD Audio Driver 1.3.24.2 (Version: 1.3.24.2)
NVIDIA Install Application (Version: 2.1002.124.810)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2018)
NVIDIA Update 4.11.9 (Version: 4.11.9)
NVIDIA Update Components (Version: 4.11.9)
ON_OFF Charge B12.1025.1 (Version: 1.00.0001)
PDF Settings CS6 (Version: 11.0)
PDF24 Creator 5.4.0
ph (Version: 1.0.0)
Platform (Version: 1.39)
Sandboxie 3.76 (64-bit) (Version: 3.76)
Speccy (Version: 1.22)
Steam (Version: 1.0.0.0)
The Witcher 2: Assassins of Kings Enhanced Edition
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
VIA Platform Device Manager (Version: 1.39)
VLC media player 2.0.6 (Version: 2.0.6)

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 8153.02 MB
Available physical RAM: 5715.07 MB
Total Pagefile: 16304.21 MB
Available Pagefile: 13796.66 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.17 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:238.37 GB) (Free:102.11 GB) NTFS
4 Drive f: (Old main drive) (Fixed) (Total:1863.01 GB) (Free:1024.01 GB) NTFS
5 Drive g: (Storage) (Fixed) (Total:1862.92 GB) (Free:397.51 GB) NTFS

========================= Users: ========================================

User accounts for \\REUBEN-PC

Administrator            Guest                    Reuben                   
UpdatusUser              


**** End of log ****



#4 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:48 PM

Posted 28 June 2013 - 07:22 PM

Please install a free antivirus as currently there is none installed.

Update your BIOS version for improve system stability, see this link and read the notes and follow the instructions carefully. Download version 5.4 release date 01/09/13.

Check the SSD manufacturing support site or by the software manager installed for the latest firmware version also if available http://www.samsung.com/us/computer/memory-storage/MZ-7PD256BW


Tekken
 


#5 schweinhundert

schweinhundert
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:05:48 AM

Posted 29 June 2013 - 11:28 AM

Please install a free antivirus as currently there is none installed.

Update your BIOS version for improve system stability, see this link and read the notes and follow the instructions carefully. Download version 5.4 release date 01/09/13.

Check the SSD manufacturing support site or by the software manager installed for the latest firmware version also if available http://www.samsung.com/us/computer/memory-storage/MZ-7PD256BW

 ok. Nothing turned up on a virus scan. I am running the latest firmware on my SSD. The mobo I'm currently using (Gigabyte) has the latest non-beta bios. Thanks



#6 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:48 PM

Posted 13 July 2013 - 12:11 AM

Sorry but how's the computer running? Lost my internet connection since June 29 up till NOW! :( Were you able to resolve the problem?


Tekken
 


#7 schweinhundert

schweinhundert
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:05:48 AM

Posted 13 July 2013 - 12:18 AM

Yes, sorry to abandon the thread. After a lot of testing (memory, etc), I noticed that the event log was showing the error "The description for Event ID 14 from source nvlddmkm cannot be found." right after the freezing happened. Some googling showed that that error is associated with one of three things.

1. Bad NVIDIA drivers. However, multiple versions of the driver caused an error, so I reasoned that was not it. In any case, forcing reinstall of drivers was of no help.

2. Overclocking. Not an issue.

3. Bad hardware. In most of the threads I found, the people RMAed their cards when they had this issue. So, I replaced my video card and now I'm good. No issues in over a week of uptime (haven't had that in awhile).

Thanks for your help.



#8 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:48 PM

Posted 15 July 2013 - 06:13 PM

Thank you also for sharing back your solution. :thumbup2:


Tekken
 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users