Hello. I have an issue that started about a 3 and a half weeks ago, and I have so far not been able to fix it or figure out what is causing it..I've posted on another forum and have received no help so I found this place and hope you guys can help me!
My computers specs are:
case: rosewill ranger-m dual fans mini tower
Windows 7 64-bit
Nvidia geforce gtx 550 Ti
ASRock H77 Pro4-M
16GB DDR3 ram (g.skill ripjaws series)
Corsair 700-watt power supply
Western Digital HD (WD1002FAEX)
razor naga epic
western digital my book external HD
sennheiser wireless headphones
I sort of have a dual monitor set-up; I have an Acer monitor as well as a Cintiq that is always on. The issue I am having is that my computer will randomly freeze up and each screen will turn a solid color, such as white, brown, gray, black, purple, pink, etc (if it matters, neither screen is the same color when this happens) - now, my computer doesn't actually freeze - everything is perfectly fine until the screens blank out. There is no sluggish mouse movement, lag, or anything like that. The reset button on the computer works instantly to restart it and it boots up fine with no errors. (UPDATE: Tonight, the reset button no longer responds. I have to hard shut-down the computer.)
When I first updated the graphics card drivers, I thought I had fixed the problem, I went over a week without it doing it again - now, tonight, it's done it 3 times. Each time it has happened, as far as I can recall, I have had world of warcraft open. (UPDATE: Tonight it has happened one time shortly after another crash, this time with nothing open. Every other crash had been with warcraft open, except this one.)
I have so far:
~Done windows updates
~Updated graphics card drivers
~Scanned for malware
~Monitored temps, they all seem fine
~Cleaned out computer (dust)
~Reset graphics card
~Made sure all fans are running
~I've checked the event log, and all that is there around the time of the crashes is event ID 41, which appears to just be a generic unexpected shutdown. There are things under the error logs, but nothing that jumps out
~Ran memtest86 for over 8 hours, no errors were reported
~Ran Prime95 stress test - the first time I started this on "Blend", my computer crashed in the same manner in less than a minute, however I had WoW open in the background. The second time I ran it, on Blend once again, it has been doing fine - it is currently running - for about 30 minutes now. I don't have WoW open.
I looked in my "important messages" for Windows and I saw this:
"Problem: Video Hardware Error"
Here is the information whocrashed gave me:
On Tue 6/26/2012 8:17:10 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0xFFFFFA800E5D6028)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800E5D6028, 0xB2000000, 0x81000402)
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error.
Google query: WHEA_UNCORRECTABLE_ERROR
As far as temperatures go, my graphics card is about 60C when idle and reaches about 73C when I have Warcraft open. From what I read, these are normal temps for my card.
My processor is around 40c. The highest is is reaching under stress testing is 79C.
I have monitored these extensively and the few times I've looked right before a crash, they were all low/normal, so I do not think it is a heating issue. This DID seem to start very shortly after a forced windows update.
I tried to upload the memory.dmp file I have, but it is over the limit (zipped).