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Anything I attempt to download (including , is flagged for virus and deleted...


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#1 warusso

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Posted 27 June 2013 - 05:23 PM

in running through various options, found that Microsoft Security Essentials is not responding to my admin authority (i am sole user and admin), all files are locked there. For those reasons I cannot check security essential logs, cannot delete and reinstall essentials. All downloads (including the Win Safety Scanner) are flagged as infected and deleted. Have noted several others have had similar issues (presume it is a rather nasty malware) and it seems you all have been very helpful. I certainly hope you can do the same for me.
 
Win 7, 64 bit.
 

Mod Edit: Moved topic from Windows 7 to a more appropriate forum. ~bloopie


Edited by bloopie, 27 June 2013 - 05:35 PM.


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#2 Broni

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Posted 27 June 2013 - 06:19 PM

Welcome aboard p22002758.gif

 

It looks like you're infected with Zero Access rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

 

NOTE 1. Use another working computer to download necessary tools and USB flash drive to transfer them to THIS computer.

NOTE 2. Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.
 


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#3 warusso

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Posted 28 June 2013 - 11:07 AM

thanks... done all step 6 on and am now in the malware section. thanks for getting me started.



#4 Broni

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Posted 28 June 2013 - 07:06 PM

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#5 hamluis

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Posted 01 July 2013 - 06:47 AM

Reference:   http://www.bleepingcomputer.com/forums/t/499500/zero-access-malware-suspected/#entry3090529 .

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I have closed the other topics you have initiated regarding what appears to be the same system.  If you have any questions, please respond via PM.

 

Louis






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