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A problem has caused the program .....


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48 replies to this topic

#1 PatrickTrowbridge

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Posted 27 June 2013 - 01:46 PM

This problem has me completely baffled.

 

Skype, AVG Professional and Malwarebytes all fail to load with the message "A problem has caused the program .to stop working correctly". In the case of AVG and MB they are running in the background but the user interface causes this error. With Skype, it hangs when starting up.

 

I am running Windows 7 on a Lenovo Ideapad.

 

I have read suggestions that it may be a trojan or virus, or faulty Flash (Just uninstalled and reinstalled Flash 11.7.700.224)

 

Any help would be appreciated as I am at a complete loss to figure out what I am dealing with. Not being able to get into AVG or MB means I cannot check for nasties!

 

Patrick

 



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#2 hamluis

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Posted 27 June 2013 - 03:33 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 PatrickTrowbridge

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Posted 27 June 2013 - 04:43 PM

Thanks for taking this up.

 

Speccy gives this   http://speccy.piriform.com/results/uxOoKHnyrnyixdp4aDEJxPU

 

Minitoolbox gives this

 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Patrick (administrator) on 27-06-2013 at 22:38:18
Running from "C:\Users\Patrick\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/27/2013 07:25:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x1f98
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (06/27/2013 07:18:29 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x1e58
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (06/27/2013 07:13:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x1e68
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (06/27/2013 06:58:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0xcdc
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (06/27/2013 06:45:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x1a90
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (06/27/2013 06:43:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x1a98
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (06/27/2013 06:33:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: nmapp.exe, version: 5.5.9170.0, time stamp: 0x4a3c0a40
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x6f8
Faulting application start time: 0xnmapp.exe0
Faulting application path: nmapp.exe1
Faulting module path: nmapp.exe2
Report Id: nmapp.exe3

Error: (06/27/2013 06:33:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: DAP.exe, version: 10.0.3.3, time stamp: 0x4fdf0519
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0xf54
Faulting application start time: 0xDAP.exe0
Faulting application path: DAP.exe1
Faulting module path: DAP.exe2
Report Id: DAP.exe3

Error: (06/27/2013 06:33:36 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/27/2013 07:56:07 AM) (Source: Application Error) (User: )
Description: Faulting application name: nmapp.exe, version: 5.5.9170.0, time stamp: 0x4a3c0a40
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x103c
Faulting application start time: 0xnmapp.exe0
Faulting application path: nmapp.exe1
Faulting module path: nmapp.exe2
Report Id: nmapp.exe3


System errors:
=============



#4 PatrickTrowbridge

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Posted 28 June 2013 - 02:39 AM

Forgot to add Network Magic to the list of programs that mess up.



#5 hamluis

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Posted 28 June 2013 - 11:30 AM

Please...read and follow the instructions posted...for MiniToolbox.

 

Louis



#6 PatrickTrowbridge

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Posted 28 June 2013 - 12:25 PM

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Patrick (administrator) on 28-06-2013 at 18:23:36
Running from "C:\Users\Patrick\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/28/2013 09:47:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: DAP.EXE, version: 10.0.3.3, time stamp: 0x4fdf0519
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0xdb8
Faulting application start time: 0xDAP.EXE0
Faulting application path: DAP.EXE1
Faulting module path: DAP.EXE2
Report Id: DAP.EXE3

Error: (06/28/2013 08:04:06 AM) (Source: Application Error) (User: )
Description: Faulting application name: nmapp.exe, version: 5.5.9170.0, time stamp: 0x4a3c0a40
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x1204
Faulting application start time: 0xnmapp.exe0
Faulting application path: nmapp.exe1
Faulting module path: nmapp.exe2
Report Id: nmapp.exe3

Error: (06/28/2013 08:04:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/27/2013 07:25:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x1f98
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (06/27/2013 07:18:29 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x1e58
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (06/27/2013 07:13:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x1e68
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (06/27/2013 06:58:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0xcdc
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (06/27/2013 06:45:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x1a90
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (06/27/2013 06:43:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x1a98
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (06/27/2013 06:33:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: nmapp.exe, version: 5.5.9170.0, time stamp: 0x4a3c0a40
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6754, time stamp: 0x4d737266
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x6f8
Faulting application start time: 0xnmapp.exe0
Faulting application path: nmapp.exe1
Faulting module path: nmapp.exe2
Report Id: nmapp.exe3


System errors:
=============
Error: (06/27/2013 11:22:13 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (06/27/2013 06:32:53 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (06/27/2013 09:36:40 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (06/27/2013 09:36:38 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (06/26/2013 10:39:27 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (06/26/2013 05:17:05 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (06/26/2013 01:59:32 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Skype C2C Service service to connect.

Error: (06/26/2013 09:42:00 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (06/25/2013 10:42:13 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (06/25/2013 06:07:32 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5


Microsoft Office Sessions:
=========================
Error: (05/28/2012 00:01:23 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 883 seconds with 780 seconds of active time.  This session ended with a crash.

Error: (03/02/2012 05:47:29 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6654.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 1426 seconds with 1320 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2012-01-28 15:25:30.467
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lenovo\Energy Management\BatteryTestDLL.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-28 15:25:30.455
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lenovo\Onekey Theater\ActiveDetect64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-28 15:25:30.431
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lenovo\Energy Management\BatteryTestDLL.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-28 15:25:25.090
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lenovo\Onekey Theater\ActiveDetect64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-28 15:25:05.812
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lenovo\Energy Management\BatteryTestDLL.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-28 15:25:05.799
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lenovo\Onekey Theater\ActiveDetect64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-28 15:25:05.776
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lenovo\Energy Management\BatteryTestDLL.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-28 15:24:56.044
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lenovo\Onekey Theater\ActiveDetect64.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
100,000 Clipart - Volume 2 (Version: 3.12.0000)
4.21
7-Zip 9.20
ABBYY FineReader 6.0 Sprint (Version: 6.00.1395.4512)
ABBYY FineReader 9.0 Sprint (Version: 9.01.513.58212)
Adobe AIR (Version: 3.5.0.600)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
ASUS Android USB Drivers (Version: 1.0.6351)
ASUS Sync (Version: 1.0.83)
ASUS WebStorage (Version: 3.0.130.270)
Avery Wizard 4.0 (Version: 4.0.201)
AVG 2013 (Version: 13.0.3204)
AVG 2013 (Version: 13.0.3345)
AVG 2013 (Version: 2013.0.3345)
Belarc Advisor 8.2 (Version: 8.2.7.0)
CCleaner (Version: 4.02)
Cisco Network Magic (Version: 5.5.09195.0)
D3DX10 (Version: 15.4.2368.0902)
DAP Plug-in for 64 Bit IE (Version: 9706.0.31)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Diskeeper 2010 Home (Version: 14.0.896.64)
doPDF 7.2 printer
Download Accelerator Plus (DAP) (Version: 10033 (Build 2430))
Download Navigator (Version: 1.1.0)
Dropbox (Version: 2.0.22)
Energy Management (Version: 6.0.2.1)
Epson Connect Printer Setup (Version: 1.1.0)
Epson Easy Photo Print 2 (Version: 2.3.0.0)
Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser) (Version: 1.00.0000)
Epson Event Manager (Version: 2.50.0001)
EPSON Scan
EPSON Stylus Office BX600FW_Office TX600FW_SX600FW Manual
EPSON SX535WD Series Printer Uninstall
EPSON SX600FW Series Printer Uninstall
EpsonNet Print (Version: 2.5.00)
eReg (Version: 1.20.138.34)
Evernote v. 4.6.4 (Version: 4.6.4.8136)
FastStone Image Viewer 4.7 (Version: 4.7)
FileHippo.com Update Checker
FileZilla Client 3.7.0.1 (Version: 3.7.0.1)
Free CD to MP3 Converter
Free Mp3 Wma Converter V 2.2 (Version: 2.2.0.0)
Garmin USB Drivers (Version: 2.3.1.0)
Garmin WebUpdater (Version: 2.5.6)
GeoGebra 4
GoGear VIBE Device Manager (Version: 01.05)
Google Chrome (Version: 27.0.1453.116)
Google Desktop (Version: 5.9.1005.12335)
Google Earth Plug-in (Version: 7.0.3.8542)
Google Update Helper (Version: 1.3.21.145)
Holmes 1.05 (Version: 1.05)
HP Officejet 6500 E710n-z Basic Device Software (Version: 28.0.1315.0)
HTML-Kit 292 (Version: 1.0)
HTML-Kit Tools (Version: 1.0)
I.R.I.S. OCR (Version: 12.3.4.0)
Image Resizer Powertoy Clone for Windows (64 bit) (Version: 2.1)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 9.17.10.2867)
Intel® Rapid Storage Technology (Version: 10.1.5.1001)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 30 (Version: 6.0.300)
Junk Mail filter update (Version: 15.4.3502.0922)
Just Trains - Mid Hants Railway (Version: 1.00.0000)
Lame ACM MP3 Codec
Lenovo Bluetooth with Enhanced Data Rate Software (Version: 6.3.0.8000)
Lenovo EasyCamera (Version: 13.10.1201.1)
Lenovo EE Boot Optimizer (Version: 0.0.1.5)
Lenovo Games Console (Version: 1.2.6.436)
Lenovo OneKey Recovery (Version: 7.0.1628)
Lenovo PowerDVD 10 (Version: 10.0.2811.52)
Lenovo YouCam (Version: 3.1.3603)
Logitech SetPoint 6.32 (Version: 6.32.20)
Lotus SmartSuite Release 9
MailWasherPro (Version: 7.1.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Media Converter for Philips (Version: 2.5.2.191)
MediaMonkey 4.0 (Version: 4.0)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Expression Web (Version: 12.0.6215.1000)
Microsoft Expression Web MUI (English) (Version: 12.0.6612.1000)
Microsoft Expression Web Service Pack 1 (SP1)
Microsoft Mathematics Add-in (32-bit) (Version: 2.0.040811.01)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office 2010 Language Pack Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office SharePoint Designer 2007 Service Pack 3 (SP3)
Microsoft Office Visio 2010 (Version: 14.0.6029.1000)
Microsoft Office Visio MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office XP Professional with FrontPage (Version: 10.0.6626.0)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visio 2010 Service Pack 1 (SP1)
Microsoft Visio Premium 2010 (Version: 14.0.6029.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Web Platform Installer 4.0 (Version: 4.0.1692)
Microsoft_VC100_CRT_SP1_x64 (Version: 10.0.40219.1)
Microsoft_VC100_CRT_SP1_x86 (Version: 10.0.40219.1)
Moneysoft Money Manager 6 Personal Edition
MozBackup 1.5.1
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 17.0.7)
Mozilla Thunderbird 17.0.7 (x86 en-GB) (Version: 17.0.7)
MSVC80_x64_v2 (Version: 1.0.3.0)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVC90_x64 (Version: 1.0.1.2)
MSVC90_x86 (Version: 1.0.1.2)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Network Guide EPSON SX535WD Series
Network Magic (Version: 5.5.9195.0)
Nokia Connectivity Cable Driver (Version: 7.1.172.0)
Nokia Suite (Version: 3.8.30.0)
Notepad++ (Version: 6.3.3)
NVIDIA Control Panel 267.54 (Version: 267.54)
NVIDIA Graphics Driver 267.54 (Version: 267.54)
NVIDIA Install Application (Version: 2.265.39.0)
NVIDIA Optimus 1.0.21 (Version: 1.0.21)
NVIDIA PhysX (Version: 9.10.0513)
NVIDIA Update Components (Version: 1.0.21)
Onekey Theater (Version: 2.0.2.7)
OpenOffice.org 3.4 (Version: 3.4.9590)
PaRaMeter 1.3
PC Connectivity Solution (Version: 12.0.109.0)
Picasa 3 (Version: 3.9)
PicPick (Version: 3.2.6)
Power2Go (Version: 5.6.0.7303)
Pure Networks Platform (Version: 11.2.09195.1)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.21.531.2010)
Realtek High Definition Audio Driver (Version: 6.0.1.6267)
Realtek USB 2.0 Reader Driver (Version: 6.1.7600.10008)
Revo Uninstaller 1.94 (Version: 1.94)
Right Click Enhancer 2.6.1 (Version: 2.6.1)
RtLED (Version: 1.0.3)
RW_Tools V3
Sitemap Generator 1.0
SitemapX 1.2 (Version: 1.2.7.16)
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.5 (Version: 6.5.158)
Speccy (Version: 1.22)
SpeedBit Video Downloader (Version: 1154(build_488))
SRS Premium Sound Control Panel (Version: 1.10.18.0)
Steam (Version: 1.0.0.0)
Sudoku Assistenten 2.0.1
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.2.7.0)
Tarsia 3.9 (Version: 3.9.2410.10091)
tbbMeter Loader Service (Version: 1.0.0)
Teaching-you Touch Typing
Train Simulator 2012
TreeSize Free V2.5 (Version: 2.5)
UKTS Freeware Pack - UK Carriages #1 (Version: 1.1.1)
UKTS Freeware Pack - UK Classic Diesel and Electric #1 (Version: 1.1.0)
UKTS Freeware Pack - UK DMUs-EMUs-Trams #1 (Version: 1.1.0)
UKTS Freeware Pack - UK Modern Diesel and Electric #1 (Version: 1.1.0)
UKTS Freeware Pack - UK Steam #1 (Version: 1.1.0)
UKTS Freeware Pack - UK Wagons #1 (Version: 1.1.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817327) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
UserGuide (Version: 1.0.0.6)
User's Guide EPSON SX535WD Series
VeriFace (Version: 4.0.0.1206)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Windows Driver Package - FTDI CDM Driver Package (03/30/2010 2.06.02) (Version: 03/30/2010 2.06.02)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (04/19/2012 2.3.1.0) (Version: 04/19/2012 2.3.1.0)
Windows Driver Package - Lenovo (ACPIVPC) System  (12/02/2010 6.1.0.1) (Version: 12/02/2010 6.1.0.1)
Windows Driver Package - Nokia Modem  (02/25/2011 4.7) (Version: 02/25/2011 4.7)
Windows Driver Package - Nokia Modem  (02/25/2011 7.01.0.9) (Version: 02/25/2011 7.01.0.9)
Windows Driver Package - Nokia pccsmcfd LegacyDriver  (05/31/2012 7.1.2.0) (Version: 05/31/2012 7.1.2.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 8106.17 MB
Available physical RAM: 4883.86 MB
Total Pagefile: 16210.53 MB
Available Pagefile: 12720.39 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.76 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:654.69 GB) (Free:528.29 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:29 GB) (Free:27.27 GB) NTFS

========================= Users: ========================================

User accounts for \\PATRICKNEWPC

Administrator            Guest                    Patrick                  
UpdatusUser              


**** End of log ****



#7 hamluis

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Posted 28 June 2013 - 02:47 PM

What model Lenovo system is this?

 

This is a laptop...why do your power settings reflect turning off monitor, hard drive...at different times...with a different time for suspension?

 

Your install dates from Jan 2012, yet your first crticial update took place in May 2013. 

 

I am somewhat confused by your apparently installed graphics...I see both Intel and nVidia chipsets/drivers.

 

Your code integrity errors...all relate to Lenovo processes, which I think is a bit odd.

 

Aside from the above observations...I see nothing that I can make heads or tails of.

 

Louis


Edited by hamluis, 28 June 2013 - 02:47 PM.


#8 PatrickTrowbridge

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Posted 28 June 2013 - 03:44 PM

Louis, it is an Ideapad Z570, 15.6" laptop.

 

I cannot cast any light on your other observations. I am not too up on settings so I am surprised that they are so mismatched. They are not things I play around with!

 

Would the critical update have taken place automatically? I haven't knowingly done it myself.

 

If I was a betting man I would be suspicious of that May 2013 update. That's around the time things started going awry.

 

Patrick



#9 hamluis

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Posted 28 June 2013 - 04:32 PM

You acquired this laptop new...in 2011?

 

If problems began in May...why are you just posting and seeking help...at the end of June?

 

Did you post in other forums, seeking assistance, before posting here?

 

Louis



#10 PatrickTrowbridge

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Posted 28 June 2013 - 04:42 PM

Louis, this is my first online attempt to sort out the problem. I did a little bit of research, on and off. At first I was only aware of Network Magic going off, and tried to research that.

 

I didn't use Skype for a while. AVG and MWB work in the background. It was only recently that I tried to access the user menu of these last two that I realised that I had the same problem with them all. A few more days of looking at forums to see if others had solved this. That's how I came across yours.

 

I might not be the brightest cookie you have tried to help but I am grateful that you have tried for me.

 

Patrick



#11 hamluis

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Posted 28 June 2013 - 09:22 PM

Just trying to get the background for your scenario :).

 

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

 

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

 

Save the report as BSOD.txt.

 

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

 

Louis



#12 PatrickTrowbridge

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Posted 29 June 2013 - 04:12 AM

When the screen came up the two windows were empty so there was nothing to save (greyed out).



#13 hamluis

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Posted 29 June 2013 - 12:11 PM

My fault...I failed to note that you have Ccleaner installed.

 

The folks developing Ccleaner seem to think that there's no significant value in BSOD minidumps...and Ccleaner deletes such.

 

I really don't have anything useful to suggest...I don't see enough data to give me any clues as to where problems may lie.

 

Louis



#14 PatrickTrowbridge

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Posted 29 June 2013 - 12:55 PM

Thanks for trying.



#15 InadequateInfirmity

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Posted 29 June 2013 - 03:17 PM

Download and install Revo Uninstaller



  • Double click the Revo Uninstaller icon on your desktop to start the program
  • Scroll through the listed programs and Right Click on the program you wish to uninstall
  • From the pop out menu choose Uninstall
  • Click Yes to the confirmation dialogue
  • In the next window select the Advanced mode
  • Click Next to start uninstalling the program
  • Answer Yes to confirm the uninstall
  • When the program has completed the four steps, click Next to allow the program to search for leftovers
  • Once complete, click Next, then Finish
  • Repeat the above steps for any other programs you wish to remove.

Please remove the following programs with Revo.

ASUS WebStorage (Version: 3.0.130.270)

AVG 2013 (Version: 2013.0.3345)

Download Accelerator Plus (DAP) (Version: 10033 (Build 2430))

Google Update Helper (Version: 1.3.21.145)

Java™ 6 Update 30 (Version: 6.0.300)

 

 

REboot the machine after.

 

Install Avast free.

http://www.filehippo.com/download_avast_antivirus/

 

 

Then open your copy of ccleaner hit the tools button then the start up button and disable all items except your antivirus and malwarebytes.



Open your device manager hit the start button then right click on computer then select properties then select device manager.

In device manager, click the View menu and select Show hidden devices

Then hit view again and select devices by connection.



Then scroll down right click and uninstall the drivers listed below,dont worry these will be reinstalled upon reboot by windows.



Ancillary Function Driver for Winsock
Net BT 
Http
Net Io Legacy Support Driver
Tcp/ip Protical Driver
Tcp/ip Registry Compatibility
NSI proxy Service
Security Processor Loader Driver.

Each of these files will request a reboot after uninstall wait until the last one to reboot.








Run the Fix it below this remove the Tunnel Adapters from your machine.
http://go.microsoft.com/?linkid=9728872



Reset hosts files.
http://support.microsoft.com/kb/972034


Run the Junkware removal tool.Post the log.
http://thisisudax.org/downloads/JRT.exe

Reboot your machine.


Download Adware Cleaner double click it to run it.
Click the delete button allow it to run
The program will reboot your machine.
This is normal.
Post the log it creates.

http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner


Edited by InadequateInfirmity, 29 June 2013 - 03:18 PM.





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