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Google Search Engine Hijacked


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13 replies to this topic

#1 jkvkdailey4

jkvkdailey4

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  • 8 posts
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  • Local time:01:29 PM

Posted 27 June 2013 - 10:45 AM

My google search engine has been hijacked - instead of linking me to the correct website (such as www.phrases.org/uk/meanings/nautical-phrases.html), when I click on the search result I am directed to a completely different webpage (such as h t t p://www.nextag.com/Nautical-Signs/products-html?nxtg=8e30a3c0504-D0ACB8E6EF749466).  I have an active subscription to Norton Internet Security and have run a few full scans with no threats detected, yet the problem persists.
 
Please help - I am fairly computer literate and good at following directions.
 
Thanks!
 
Kim

Edit: Moved topic from Web Browsing/Email and Other Internet Applications to the more appropriate forum. ~ Animal

Edit: Link to potentially deceptive website deactivated to prevent anyone from inadvertently getting infected. Please do not visit that site without adequate malware protection enabled.~ Animal

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,679 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:29 AM

Posted 27 June 2013 - 06:35 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 jkvkdailey4

jkvkdailey4
  • Topic Starter

  • Members
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  • Local time:01:29 PM

Posted 28 June 2013 - 09:19 AM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

 

Results of screen317's Security Check version 0.99.68 

 Windows XP Service Pack 3 x86  

 Internet Explorer 7 Out of date!

``````````````Antivirus/Firewall Check:``````````````

 Windows Security Center service is not running! This report may not be accurate!

 Windows Firewall Disabled! 

 Norton Internet Security   

`````````Anti-malware/Other Utilities Check:`````````

 CCleaner    

 JavaFX 2.1.1   

 Java™ 6 Update 20 

 Java 7 Update 17 

 Java™ 6 Update 3 

 Java™ 6 Update 7 

 Java version out of Date!

 Adobe Flash Player     11.7.700.224 

 Adobe Reader XI 

 Mozilla Firefox 21.0 Firefox out of Date! 

````````Process Check: objlist.exe by Laurent```````` 

 Norton ccSvcHst.exe

`````````````````System Health check`````````````````

 Total Fragmentation on Drive C:: 6%

````````````````````End of Log``````````````````````

 

 

 

 

 


p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

 

Farbar Service Scanner Version: 27-06-2013

Ran by Kimberly (administrator) on 28-06-2013 at 07:18:19

Running from "C:\Documents and Settings\Kimberly\My Documents"

Microsoft Windows XP Home Edition Service Pack 3 (X86)

Boot Mode: Normal

****************************************************************

 

Internet Services:

============

 

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo.com is accessible.

 

 

Windows Firewall:

=============

 

Firewall Disabled Policy:

==================

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]

"EnableFirewall"=DWORD:0

 

 

System Restore:

============

 

System Restore Disabled Policy:

========================

 

 

Security Center:

============

 

wscsvc Service is not running. Checking service configuration:

The start type of wscsvc service is set to Disabled. The default start type is Auto.

The ImagePath of wscsvc service is OK.

The ServiceDll of wscsvc service is OK.

 

 

Windows Update:

============

 

Windows Autoupdate Disabled Policy:

============================

 

 

File Check:

========

C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit

C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit

C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit

C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit

C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit

C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit

C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit

C:\WINDOWS\system32\netman.dll => MD5 is legit

C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit

C:\WINDOWS\system32\srsvc.dll => MD5 is legit

C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit

C:\WINDOWS\system32\wscsvc.dll => MD5 is legit

C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit

C:\WINDOWS\system32\wuauserv.dll => MD5 is legit

C:\WINDOWS\system32\qmgr.dll => MD5 is legit

C:\WINDOWS\system32\es.dll => MD5 is legit

C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit

C:\WINDOWS\system32\svchost.exe => MD5 is legit

C:\WINDOWS\system32\rpcss.dll => MD5 is legit

C:\WINDOWS\system32\services.exe => MD5 is legit

 

Extra List:

=======

Gpc(6) IPSec(4) NetBT(5) Packet(8) PSched(7) SYMTDI(11) Tcpip(3)

0x0D000000040000000100000002000000030000000B00000009000000050000000600000007000000080000000A0000000C0000000D000000

IpSec Tag value is correct.

 

**** End of log ****

 

 



p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

 

MiniToolBox by Farbar  Version: 16-06-2013

Ran by Kimberly (administrator) on 28-06-2013 at 07:20:54

Running from "C:\Documents and Settings\Kimberly\My Documents"

Microsoft Windows XP Service Pack 3 (X86)

Boot Mode: Normal

***************************************************************************

 

========================= IE Proxy Settings: ==============================

 

Proxy is not enabled.

No Proxy Server is set.

 

========================= FF Proxy Settings: ==============================

 

========================= Hosts content: =================================

 

 

127.0.0.1       localhost

 

========================= IP Configuration: ================================

 

Compact Wireless-G USB Adapter = Wireless Network Connection 9 (Connected)

Intel® 82562V-2 10/100 Network Connection = Local Area Connection (Media disconnected)

 

 

# ----------------------------------

# Interface IP Configuration        

# ----------------------------------

pushd interface ip

 

 

# Interface IP Configuration for "Wireless Network Connection 9"

 

set address name="Wireless Network Connection 9" source=dhcp

set dns name="Wireless Network Connection 9" source=dhcp register=PRIMARY

set wins name="Wireless Network Connection 9" source=dhcp

 

# Interface IP Configuration for "Local Area Connection"

 

set address name="Local Area Connection" source=dhcp

set dns name="Local Area Connection" source=dhcp register=PRIMARY

set wins name="Local Area Connection" source=dhcp

 

 

popd

# End of interface IP configuration

 

 

 

 

Windows IP Configuration

 

 

        Host Name . . . . . . . . . . . . : Kim

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

 

 

Ethernet adapter Wireless Network Connection 9:

 

 

        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Compact Wireless-G USB Adapter

        Physical Address. . . . . . . . . : 00-18-F8-A5-79-6B

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.101

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.1

        DHCP Server . . . . . . . . . . . : 192.168.1.1

        DNS Servers . . . . . . . . . . . : 208.38.65.37

                                            208.38.65.35

        Lease Obtained. . . . . . . . . . : Friday, June 28, 2013 4:59:51 AM

        Lease Expires . . . . . . . . . . : Saturday, June 29, 2013 4:59:51 AM

 

 

Ethernet adapter Local Area Connection:

 

 

        Media State . . . . . . . . . . . : Media disconnected

        Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection

        Physical Address. . . . . . . . . : 00-1A-A0-98-D9-E2

Server:  dnscache1.izoom.net

Address:  208.38.65.37

 

Name:    google.com

Addresses:  74.125.227.1, 74.125.227.2, 74.125.227.3, 74.125.227.4

              74.125.227.5, 74.125.227.6, 74.125.227.7, 74.125.227.8, 74.125.227.9

              74.125.227.14, 74.125.227.0

 

 

 

Pinging google.com [74.125.225.232] with 32 bytes of data:

 

 

Reply from 74.125.225.232: bytes=32 time=61ms TTL=56

Reply from 74.125.225.232: bytes=32 time=61ms TTL=56

 

 

Ping statistics for 74.125.225.232:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 61ms, Maximum = 61ms, Average = 61ms

Server:  dnscache1.izoom.net

Address:  208.38.65.37

 

Name:    yahoo.com

Addresses:  98.139.183.24, 206.190.36.45, 98.138.253.109

 

 

 

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:

 

 

Reply from 98.138.253.109: bytes=32 time=59ms TTL=53

Reply from 98.138.253.109: bytes=32 time=59ms TTL=53

 

 

Ping statistics for 98.138.253.109:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 59ms, Maximum = 59ms, Average = 59ms

 

 

Pinging 127.0.0.1 with 32 bytes of data:

 

 

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

0x1 ........................... MS TCP Loopback interface

0x2 ...00 18 f8 a5 79 6b ...... Compact Wireless-G USB Adapter - Packet Scheduler Miniport

0x3 ...00 1a a0 98 d9 e2 ...... Intel® 82562V-2 10/100 Network Connection - Packet Scheduler Miniport

===========================================================================

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0      192.168.1.1   192.168.1.101     25

        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1       1

      192.168.1.0    255.255.255.0    192.168.1.101   192.168.1.101     25

    192.168.1.101  255.255.255.255        127.0.0.1       127.0.0.1         25

    192.168.1.255  255.255.255.255    192.168.1.101   192.168.1.101             25

        224.0.0.0        240.0.0.0    192.168.1.101   192.168.1.101           25

  255.255.255.255  255.255.255.255    192.168.1.101               3        1

  255.255.255.255  255.255.255.255    192.168.1.101   192.168.1.101           1

Default Gateway:       192.168.1.1

===========================================================================

Persistent Routes:

  None

========================= Winsock entries =====================================

 

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)

Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)

Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)

Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (05/31/2013 02:29:07 PM) (Source: Application Hang) (User: )

Description: Hanging application Corel Paint Shop Pro Photo.exe, version 12.5.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

 

Error: (05/25/2013 06:32:48 PM) (Source: Application Error) (User: )

Description: Faulting application EPCP.exe, version 1.3.0.1, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000673be.

Processing media-specific event for [EPCP.exe!ws!]

 

Error: (05/16/2013 00:36:42 PM) (Source: Application Hang) (User: )

Description: Hanging application WorkTime.exe, version 5.16.1.1026, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

 

Error: (04/18/2013 02:19:30 AM) (Source: Application Error) (User: )

Description: Faulting application EPCP.exe, version 1.3.0.1, faulting module E_FERSHBA.DLL, version 1.2.2.7, fault address 0x0006e82c.

Processing media-specific event for [EPCP.exe!ws!]

 

Error: (04/16/2013 10:01:12 AM) (Source: Application Error) (User: )

Description: Faulting application stax.exe, version 2.3.3.9, faulting module dwwin.dll, version 2.1.447.0, fault address 0x000eb192.

Processing media-specific event for [stax.exe!ws!]

 

Error: (04/16/2013 10:00:56 AM) (Source: Application Error) (User: )

Description: Faulting application stax.exe, version 2.3.3.9, faulting module dwwin.dll, version 2.1.447.0, fault address 0x000eb192.

Processing media-specific event for [stax.exe!ws!]

 

Error: (03/21/2013 03:26:27 AM) (Source: Application Error) (User: )

Description: Faulting application lxdkmon.exe, version 0.1.25.0, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00010f1e.

Processing media-specific event for [lxdkmon.exe!ws!]

 

Error: (03/20/2013 11:46:24 AM) (Source: Application Error) (User: )

Description: Faulting application corel paint shop pro photo.exe, version 12.5.0.0, faulting module cmdclipboard.dll, version 12.5.0.0, fault address 0x000039e0.

Processing media-specific event for [corel paint shop pro photo.exe!ws!]

 

Error: (03/20/2013 11:39:21 AM) (Source: Application Error) (User: )

Description: Faulting application corel paint shop pro photo.exe, version 12.5.0.0, faulting module comdlg32.dll, version 6.0.2900.5512, fault address 0x00023b9c.

Processing media-specific event for [corel paint shop pro photo.exe!ws!]

 

Error: (03/20/2013 11:28:23 AM) (Source: Application Hang) (User: )

Description: Hanging application Corel Paint Shop Pro Photo.exe, version 12.5.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

 

 

System errors:

=============

Error: (06/28/2013 07:11:35 AM) (Source: 0) (User: )

Description: DAILEYFAMILY-PC:0192.168.1.101192.168.1.103

 

Error: (06/28/2013 06:56:38 AM) (Source: 0) (User: )

Description: DAILEYFAMILY-PC:0192.168.1.101192.168.1.103

 

Error: (06/28/2013 06:41:38 AM) (Source: 0) (User: )

Description: DAILEYFAMILY-PC:0192.168.1.101192.168.1.103

 

Error: (06/28/2013 06:26:41 AM) (Source: 0) (User: )

Description: DAILEYFAMILY-PC:0192.168.1.101192.168.1.103

 

Error: (06/27/2013 10:42:13 PM) (Source: 0) (User: )

Description: DAILEYFAMILY-PC:0192.168.1.101192.168.1.103

 

Error: (06/27/2013 10:27:15 PM) (Source: 0) (User: )

Description: DAILEYFAMILY-PC:0192.168.1.101192.168.1.103

 

Error: (06/27/2013 10:12:19 PM) (Source: 0) (User: )

Description: DAILEYFAMILY-PC:0192.168.1.101192.168.1.103

 

Error: (06/27/2013 09:57:21 PM) (Source: 0) (User: )

Description: DAILEYFAMILY-PC:0192.168.1.101192.168.1.103

 

Error: (06/27/2013 09:42:21 PM) (Source: 0) (User: )

Description: DAILEYFAMILY-PC:0192.168.1.101192.168.1.103

 

Error: (06/27/2013 09:27:25 PM) (Source: 0) (User: )

Description: DAILEYFAMILY-PC:0192.168.1.101192.168.1.103

 

 

Microsoft Office Sessions:

=========================

Error: (05/31/2013 02:29:07 PM) (Source: Application Hang)(User: )

Description: Corel Paint Shop Pro Photo.exe12.5.0.0hungapp0.0.0.000000000

 

Error: (05/25/2013 06:32:48 PM) (Source: Application Error)(User: )

Description: EPCP.exe1.3.0.1ntdll.dll5.1.2600.6055000673be

 

Error: (05/16/2013 00:36:42 PM) (Source: Application Hang)(User: )

Description: WorkTime.exe5.16.1.1026hungapp0.0.0.000000000

 

Error: (04/18/2013 02:19:30 AM) (Source: Application Error)(User: )

Description: EPCP.exe1.3.0.1E_FERSHBA.DLL1.2.2.70006e82c

 

Error: (04/16/2013 10:01:12 AM) (Source: Application Error)(User: )

Description: stax.exe2.3.3.9dwwin.dll2.1.447.0000eb192

 

Error: (04/16/2013 10:00:56 AM) (Source: Application Error)(User: )

Description: stax.exe2.3.3.9dwwin.dll2.1.447.0000eb192

 

Error: (03/21/2013 03:26:27 AM) (Source: Application Error)(User: )

Description: lxdkmon.exe0.1.25.0ntdll.dll5.1.2600.605500010f1e

 

Error: (03/20/2013 11:46:24 AM) (Source: Application Error)(User: )

Description: corel paint shop pro photo.exe12.5.0.0cmdclipboard.dll12.5.0.0000039e0

 

Error: (03/20/2013 11:39:21 AM) (Source: Application Error)(User: )

Description: corel paint shop pro photo.exe12.5.0.0comdlg32.dll6.0.2900.551200023b9c

 

Error: (03/20/2013 11:28:23 AM) (Source: Application Hang)(User: )

Description: Corel Paint Shop Pro Photo.exe12.5.0.0hungapp0.0.0.000000000

 

 

=========================== Installed Programs ============================

 

7-Zip 9.20

Adobe AIR (Version: 3.4.0.2540)

Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)

Adobe Flash Player 11 Plugin (Version: 11.7.700.224)

Adobe Reader XI (11.0.03) (Version: 11.0.03)

AIM 7

Bullzip PDF Printer 7.1.0.1218 (Version: 7.1.0.1218)

CCleaner (Version: 2.33)

Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)

Core FTP LE 2.0

Corel MediaOne (Version: 2.100.0000)

Corel Paint Shop Pro Photo X2 (Version: 12.50.0001)

Corel Painter Photo Essentials 4

Corel Painter Photo Essentials 4 (Version: 4.0)

Coupon Printer for Windows (Version: 4.0)

Coupon Printer for Windows (Version: 5.0.0.3)

Critical Update for Windows Media Player 11 (KB959772)

Dell Driver Reset Tool (Version: 1.02.0000)

Dell Network Assistant (Version: 3.0.0.0)

Dell Support Center (Version: 1.0.07192)

DellSupport (Version: 6.0.3075)

Download Updater (AOL LLC)

Doxillion Document Converter

Epson Connect

Epson Customer Participation (Version: 1.0.0.0)

Epson Download Navigator (Version: 1.0.1)

Epson Event Manager (Version: 2.50.0000)

EPSON NX430 Series Printer Uninstall

EPSON Scan

EpsonNet Print (Version: 2.4j)

Eudora (Version: 7.0)

Express Zip

Google Toolbar for Internet Explorer

Google Toolbar for Internet Explorer (Version: 4.0.0.002)

GoToMeeting 5.3.0.977 (Version: 5.3.0.977)

GPL Ghostscript Lite 8.70

High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)

HiJackThis (Version: 1.0.0)

ImageSkill Background Remover 3 (Version: 3.0)

Intel® Graphics Media Accelerator Driver

Intel® PRO Network Connections 12.1.8.0 (Version: )

J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)

Jasc Animation Shop 3 (Version: 3.11)

Java 7 Update 17 (Version: 7.0.170)

Java Auto Updater (Version: 2.1.9.0)

Java™ 6 Update 20 (Version: 6.0.200)

Java™ 6 Update 3 (Version: 1.6.0.30)

Java™ 6 Update 7 (Version: 1.6.0.70)

JavaFX 2.1.1 (Version: 2.1.1)

join.me (Version: 1.6.0.172)

Lexmark 5300 Series

LogMeIn (Version: 4.1.1558)

ManageEngine Desktop Central 8 - Server

Microsoft .NET Framework 1.1 (Version: 1.1.4322)

Microsoft .NET Framework 1.1 Security Update (KB2698023)

Microsoft .NET Framework 1.1 Security Update (KB2742597)

Microsoft .NET Framework 1.1 Security Update (KB979906)

Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)

Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)

Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)

Microsoft Internationalized Domain Names Mitigation APIs

Microsoft National Language Support Downlevel APIs

Microsoft Office Excel Viewer (Version: 12.0.6612.1000)

Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)

Microsoft Office Small Business Edition 2003 (Version: 11.0.8173.0)

Microsoft Silverlight (Version: 5.1.20125.0)

Microsoft User-Mode Driver Framework Feature Pack 1.0

Microsoft VC9 runtime libraries (Version: 1.0.0)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)

Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)

Mozilla Maintenance Service (Version: 21.0)

MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)

MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)

MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)

MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)

Norton Internet Security (Version: 18.7.2.3)

PowerDVD (Version: 7.0)

QualxServ Service Agreement (Version: 1.11.0000)

RDM Scanner Control Manager (Version: 2.0.0.41 [RDMDA 2.0.0.43] [PANINI 2.0.0.27])

RDM Scanner Control Manager MVX

RDM Scanner Control Manager SCM

Realtek High Definition Audio Driver

Roxio Creator Audio (Version: 3.3.0)

Roxio Creator BDAV Plugin (Version: 3.3.0)

Roxio Creator Copy (Version: 3.3.0)

Roxio Creator Data (Version: 3.3.0)

Roxio Creator DE (Version: 3.3.0)

Roxio Creator Tools (Version: 3.3.0)

Roxio Drag-to-Disc (Version: 9.0)

Roxio Express Labeler (Version: 2.1.0)

Roxio MyDVD DE (Version: 9.0.116)

Roxio Update Manager (Version: 3.0.0)

SearchAssist

Shutterfly Express Uploader (Version: 1.1.1)

Shutterfly Express Uploader (Version: 1.1.1.0)

Sonic Activation Module (Version: 1.0)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)

Update for Windows Internet Explorer 7 (KB976749) (Version: 1)

Update for Windows Internet Explorer 7 (KB980182) (Version: 1)

Update for Windows XP (KB2141007) (Version: 1)

Update for Windows XP (KB2345886) (Version: 1)

Update for Windows XP (KB2467659) (Version: 1)

Update for Windows XP (KB2541763) (Version: 1)

Update for Windows XP (KB2607712) (Version: 1)

Update for Windows XP (KB2616676) (Version: 1)

Update for Windows XP (KB2641690) (Version: 1)

Update for Windows XP (KB2661254-v2) (Version: 2)

Update for Windows XP (KB2718704) (Version: 1)

Update for Windows XP (KB2736233) (Version: 1)

Update for Windows XP (KB2749655) (Version: 1)

Update for Windows XP (KB951072-v2) (Version: 2)

Update for Windows XP (KB951978) (Version: 1)

Update for Windows XP (KB955759) (Version: 1)

Update for Windows XP (KB955839) (Version: 1)

Update for Windows XP (KB967715) (Version: 1)

Update for Windows XP (KB968389) (Version: 1)

Update for Windows XP (KB971029) (Version: 1)

Update for Windows XP (KB971737) (Version: 1)

Update for Windows XP (KB973687) (Version: 1)

Update for Windows XP (KB973815) (Version: 1)

Viewpoint Media Player

WebEx

WebFldrs XP (Version: 9.50.7523)

Windows Genuine Advantage Validation Tool (KB892130)

Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)

Windows Installer 3.1 (KB893803)

Windows Internet Explorer 7 (Version: 20070813.185237)

Windows Media Format 11 runtime

Windows XP Service Pack 3 (Version: 20080414.031525)

WorkTime (Version: 5.16.1)

 

========================= Devices: ================================

 

 

========================= Memory info: ===================================

 

Percentage of memory in use: 51%

Total physical RAM: 3317.1 MB

Available physical RAM: 1594.3 MB

Total Pagefile: 4677.67 MB

Available Pagefile: 2560.71 MB

Total Virtual: 2047.88 MB

Available Virtual: 1976.31 MB

 

========================= Partitions: =====================================

 

1 Drive c: () (Fixed) (Total:74.45 GB) (Free:30.19 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\KIM

 

Administrator            Guest                    HelpAssistant           

Kimberly                 LogMeInRemoteUser        SUPPORT_388945a0        

 

 

**** End of log ****

 

 

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300

www.malwarebytes.org

 

Database version: v2013.06.28.02

 

Windows XP Service Pack 3 x86 NTFS

Internet Explorer 7.0.5730.13

Kimberly :: KIM [administrator]

 

Protection: Enabled

 

6/28/2013 7:32:56 AM

mbam-log-2013-06-28 (07-32-56).txt

 

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 232143

Time elapsed: 14 minute(s), 50 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 0

(No malicious items detected)

 

(end)

 

 


p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

 

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.06.0.1004

 

© Malwarebytes Corporation 2011-2012

 

OS version: 5.1.2600 Windows XP Service Pack 3 x86

 

Account is Administrative

 

Internet Explorer version: 7.0.5730.13

 

Java version: 1.6.0_20

 

File system is: NTFS

Disk drives: C:\ DRIVE_FIXED

CPU speed: 1.595000 GHz

Memory total: 3478233088, free: 2395107328

 

Downloaded database version: v2013.06.28.04

Cancelled update

Downloaded database version: v2013.06.28.04

Initializing...

------------ Kernel report ------------

     06/28/2013 08:34:45

------------ Loaded modules -----------

\WINDOWS\system32\ntkrnlpa.exe

\WINDOWS\system32\hal.dll

\WINDOWS\system32\KDCOM.DLL

\WINDOWS\system32\BOOTVID.dll

ACPI.sys

\WINDOWS\system32\DRIVERS\WMILIB.SYS

pci.sys

isapnp.sys

pciide.sys

\WINDOWS\system32\DRIVERS\PCIIDEX.SYS

MountMgr.sys

ftdisk.sys

PartMgr.sys

VolSnap.sys

atapi.sys

iaStor.sys

disk.sys

\WINDOWS\system32\DRIVERS\CLASSPNP.SYS

fltmgr.sys

SYMDS.SYS

sr.sys

SYMEFA.SYS

DRVMCDB.SYS

PxHelp20.sys

KSecDD.sys

Ntfs.sys

NDIS.sys

Mup.sys

\SystemRoot\system32\DRIVERS\intelppm.sys

\SystemRoot\system32\DRIVERS\igxpmp32.sys

\SystemRoot\system32\DRIVERS\VIDEOPRT.SYS

\SystemRoot\system32\DRIVERS\e1e5132.sys

\SystemRoot\system32\DRIVERS\usbuhci.sys

\SystemRoot\system32\DRIVERS\USBPORT.SYS

\SystemRoot\system32\DRIVERS\usbehci.sys

\SystemRoot\system32\DRIVERS\HDAudBus.sys

\SystemRoot\system32\DRIVERS\fdc.sys

\SystemRoot\System32\Drivers\DLACDBHM.SYS

\SystemRoot\system32\DRIVERS\cdrom.sys

\SystemRoot\system32\DRIVERS\redbook.sys

\SystemRoot\system32\DRIVERS\ks.sys

\SystemRoot\system32\DRIVERS\imapi.sys

\SystemRoot\system32\DRIVERS\lmimirr.sys

\SystemRoot\system32\DRIVERS\audstub.sys

\SystemRoot\system32\DRIVERS\rasl2tp.sys

\SystemRoot\system32\DRIVERS\ndistapi.sys

\SystemRoot\system32\DRIVERS\ndiswan.sys

\SystemRoot\system32\DRIVERS\raspppoe.sys

\SystemRoot\system32\DRIVERS\raspptp.sys

\SystemRoot\system32\DRIVERS\TDI.SYS

\SystemRoot\system32\DRIVERS\psched.sys

\SystemRoot\system32\DRIVERS\msgpc.sys

\SystemRoot\system32\DRIVERS\ptilink.sys

\SystemRoot\system32\DRIVERS\raspti.sys

\SystemRoot\system32\DRIVERS\Windrvr6.sys

\SystemRoot\system32\DRIVERS\USBD.SYS

\SystemRoot\system32\DRIVERS\termdd.sys

\SystemRoot\system32\DRIVERS\kbdclass.sys

\SystemRoot\system32\DRIVERS\mouclass.sys

\SystemRoot\system32\DRIVERS\swenum.sys

\SystemRoot\system32\DRIVERS\update.sys

\SystemRoot\system32\DRIVERS\mssmbios.sys

\SystemRoot\System32\Drivers\NDProxy.SYS

\SystemRoot\system32\DRIVERS\usbhub.sys

\SystemRoot\system32\drivers\RtkHDAud.sys

\SystemRoot\system32\drivers\portcls.sys

\SystemRoot\system32\drivers\drmk.sys

\SystemRoot\System32\Drivers\i2omgmt.SYS

\SystemRoot\System32\Drivers\NIS\1207020.003\SRTSP.SYS

\SystemRoot\system32\drivers\NIS\1207020.003\Ironx86.SYS

\SystemRoot\system32\drivers\NIS\1207020.003\SRTSPX.SYS

\??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS

\SystemRoot\system32\DRIVERS\hidusb.sys

\SystemRoot\system32\DRIVERS\HIDCLASS.SYS

\SystemRoot\system32\DRIVERS\HIDPARSE.SYS

\??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20130627.021\NAVEX15.SYS

\??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20130627.021\NAVENG.SYS

\SystemRoot\system32\DRIVERS\usbccgp.sys

\SystemRoot\system32\DRIVERS\rt73.sys

\SystemRoot\system32\DRIVERS\kbdhid.sys

\SystemRoot\system32\DRIVERS\usbscan.sys

\SystemRoot\system32\DRIVERS\usbprint.sys

\SystemRoot\system32\DRIVERS\mouhid.sys

\SystemRoot\System32\Drivers\Fs_Rec.SYS

\SystemRoot\System32\Drivers\Null.SYS

\SystemRoot\System32\Drivers\Beep.SYS

\SystemRoot\System32\Drivers\DLARTL_M.SYS

\SystemRoot\System32\drivers\vga.sys

\SystemRoot\System32\Drivers\mnmdd.SYS

\SystemRoot\System32\DRIVERS\RDPCDD.sys

\SystemRoot\System32\Drivers\Msfs.SYS

\SystemRoot\System32\Drivers\Npfs.SYS

\SystemRoot\system32\DRIVERS\rasacd.sys

\SystemRoot\system32\DRIVERS\ipsec.sys

\SystemRoot\system32\DRIVERS\tcpip.sys

\SystemRoot\System32\Drivers\NIS\1207020.003\SYMTDI.SYS

\SystemRoot\system32\DRIVERS\ipnat.sys

\SystemRoot\system32\DRIVERS\wanarp.sys

\??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20130627.001\IDSxpx86.sys

\SystemRoot\system32\DRIVERS\netbt.sys

\SystemRoot\System32\drivers\afd.sys

\SystemRoot\system32\DRIVERS\netbios.sys

\SystemRoot\system32\DRIVERS\rdbss.sys

\SystemRoot\system32\DRIVERS\mrxsmb.sys

\SystemRoot\System32\Drivers\Fips.SYS

\??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys

\??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys

\??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20130620.001\BHDrvx86.sys

\SystemRoot\System32\Drivers\Cdfs.SYS

\SystemRoot\System32\Drivers\dump_atapi.sys

\SystemRoot\System32\Drivers\dump_WMILIB.SYS

\SystemRoot\System32\win32k.sys

\SystemRoot\System32\drivers\Dxapi.sys

\SystemRoot\System32\watchdog.sys

\SystemRoot\System32\drivers\dxg.sys

\SystemRoot\System32\drivers\dxgthk.sys

\SystemRoot\System32\igxpgd32.dll

\SystemRoot\System32\igxprd32.dll

\SystemRoot\System32\igxpdv32.DLL

\SystemRoot\System32\igxpdx32.DLL

\SystemRoot\System32\ATMFD.DLL

\??\C:\WINDOWS\system32\drivers\mbam.sys

\SystemRoot\System32\Drivers\DRVNDDM.SYS

\SystemRoot\System32\DLA\DLADResM.SYS

\SystemRoot\System32\DLA\DLAIFS_M.SYS

\SystemRoot\System32\DLA\DLAOPIOM.SYS

\SystemRoot\System32\DLA\DLAPoolM.SYS

\SystemRoot\System32\DLA\DLABMFSM.SYS

\SystemRoot\System32\DLA\DLABOIOM.SYS

\SystemRoot\System32\DLA\DLAUDFAM.SYS

\SystemRoot\System32\DLA\DLAUDF_M.SYS

\SystemRoot\system32\DRIVERS\packet.sys

\SystemRoot\system32\DRIVERS\ndisuio.sys

\SystemRoot\system32\DRIVERS\mrxdav.sys

\SystemRoot\system32\DRIVERS\dsunidrv.sys

\SystemRoot\system32\drivers\wdmaud.sys

\SystemRoot\system32\drivers\sysaudio.sys

\SystemRoot\system32\DRIVERS\srv.sys

\??\C:\Program Files\LogMeIn\x86\RaInfo.sys

\??\C:\WINDOWS\system32\drivers\LMIRfsDriver.sys

\SystemRoot\system32\DRIVERS\ipfltdrv.sys

\SystemRoot\System32\Drivers\HTTP.sys

\??\C:\Program Files\DellSupport\GTAction\triggers\DSproct.sys

\SystemRoot\system32\drivers\kmixer.sys

\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys

\??\C:\WINDOWS\system32\drivers\mbamswissarmy.sys

\WINDOWS\system32\ntdll.dll

----------- End -----------

Done!

<<<1>>>

Upper Device Name: \Device\Harddisk0\DR0

Upper Device Object: 0xffffffff8b0c6ab8

Upper Device Driver Name: \Driver\Disk\

Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-3\

Lower Device Object: 0xffffffff8b0d3940

Lower Device Driver Name: \Driver\atapi\

<<<2>>>

Device number: 0, partition: 2

Physical Sector Size: 512

Drive: 0, DevicePointer: 0xffffffff8b0c6ab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

--------- Disk Stack ------

DevicePointer: 0xffffffff8b0e2e08, DeviceName: Unknown, DriverName: \Driver\PartMgr\

DevicePointer: 0xffffffff8b0c6ab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

DevicePointer: 0xffffffff8b0cdf18, DeviceName: \Device\00000076\, DriverName: \Driver\ACPI\

DevicePointer: 0xffffffff8b0d3940, DeviceName: \Device\Ide\IdeDeviceP0T0L0-3\, DriverName: \Driver\atapi\

------------ End ----------

Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

Upper DeviceData: 0x0, 0x0, 0x0

Lower DeviceData: 0x0, 0x0, 0x0

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

<<<2>>>

Device number: 0, partition: 2

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Scanning drivers directory: C:\WINDOWS\system32\drivers...

<<<2>>>

Device number: 0, partition: 2

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Done!

Drive 0

Scanning MBR on drive 0...

Inspecting partition table:

MBR Signature: 55AA

Disk Signature: D0F4738C

 

Partition information:

 

    Partition 0 type is Other (0xde)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 63  Numsec = 96327

 

    Partition 1 type is Primary (0x7)

    Partition is ACTIVE.

    Partition starts at LBA: 96390  Numsec = 156135735

    Partition file system is NTFS

    Partition is bootable

 

    Partition 2 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

 

    Partition 3 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

 

Disk Size: 80000000000 bytes

Sector size: 512 bytes

 

Scanning physical sectors of unpartitioned space on drive 0 (1-62-156230000-156250000)...

Done!

Scan finished

=======================================

 

 

Removal queue found; removal started

Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\mbr_0_i.mbam...

Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\bootstrap_0_1_96390_i.mbam...

Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\mbr_0_r.mbam...

Removal finished


 

 


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.

  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

Malwarebytes Anti-Rootkit BETA 1.06.0.1004
www.malwarebytes.org

Database version: v2013.06.28.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 7.0.5730.13
Kimberly :: KIM [administrator]

6/28/2013 8:35:05 AM
mbar-log-2013-06-28 (08-35-05).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUM | P2P
Scan options disabled: PUP
Objects scanned: 232696
Time elapsed: 25 minute(s), 24 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 

 

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1004

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 7.0.5730.13

Java version: 1.6.0_20

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.595000 GHz
Memory total: 3478233088, free: 2395107328

Downloaded database version: v2013.06.28.04
Cancelled update
Downloaded database version: v2013.06.28.04
Initializing...
------------ Kernel report ------------
     06/28/2013 08:34:45
------------ Loaded modules -----------
\WINDOWS\system32\ntkrnlpa.exe
\WINDOWS\system32\hal.dll
\WINDOWS\system32\KDCOM.DLL
\WINDOWS\system32\BOOTVID.dll
ACPI.sys
\WINDOWS\system32\DRIVERS\WMILIB.SYS
pci.sys
isapnp.sys
pciide.sys
\WINDOWS\system32\DRIVERS\PCIIDEX.SYS
MountMgr.sys
ftdisk.sys
PartMgr.sys
VolSnap.sys
atapi.sys
iaStor.sys
disk.sys
\WINDOWS\system32\DRIVERS\CLASSPNP.SYS
fltmgr.sys
SYMDS.SYS
sr.sys
SYMEFA.SYS
DRVMCDB.SYS
PxHelp20.sys
KSecDD.sys
Ntfs.sys
NDIS.sys
Mup.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\igxpmp32.sys
\SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
\SystemRoot\system32\DRIVERS\e1e5132.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\fdc.sys
\SystemRoot\System32\Drivers\DLACDBHM.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\redbook.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\imapi.sys
\SystemRoot\system32\DRIVERS\lmimirr.sys
\SystemRoot\system32\DRIVERS\audstub.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\psched.sys
\SystemRoot\system32\DRIVERS\msgpc.sys
\SystemRoot\system32\DRIVERS\ptilink.sys
\SystemRoot\system32\DRIVERS\raspti.sys
\SystemRoot\system32\DRIVERS\Windrvr6.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\update.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\drivers\RtkHDAud.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\System32\Drivers\i2omgmt.SYS
\SystemRoot\System32\Drivers\NIS\1207020.003\SRTSP.SYS
\SystemRoot\system32\drivers\NIS\1207020.003\Ironx86.SYS
\SystemRoot\system32\drivers\NIS\1207020.003\SRTSPX.SYS
\??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20130627.021\NAVEX15.SYS
\??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20130627.021\NAVENG.SYS
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\rt73.sys
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\usbscan.sys
\SystemRoot\system32\DRIVERS\usbprint.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\Drivers\DLARTL_M.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\Drivers\mnmdd.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\ipsec.sys
\SystemRoot\system32\DRIVERS\tcpip.sys
\SystemRoot\System32\Drivers\NIS\1207020.003\SYMTDI.SYS
\SystemRoot\system32\DRIVERS\ipnat.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20130627.001\IDSxpx86.sys
\SystemRoot\system32\DRIVERS\netbt.sys
\SystemRoot\System32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\System32\Drivers\Fips.SYS
\??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys
\??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\??\C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20130620.001\BHDrvx86.sys
\SystemRoot\System32\Drivers\Cdfs.SYS
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_WMILIB.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\watchdog.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\drivers\dxgthk.sys
\SystemRoot\System32\igxpgd32.dll
\SystemRoot\System32\igxprd32.dll
\SystemRoot\System32\igxpdv32.DLL
\SystemRoot\System32\igxpdx32.DLL
\SystemRoot\System32\ATMFD.DLL
\??\C:\WINDOWS\system32\drivers\mbam.sys
\SystemRoot\System32\Drivers\DRVNDDM.SYS
\SystemRoot\System32\DLA\DLADResM.SYS
\SystemRoot\System32\DLA\DLAIFS_M.SYS
\SystemRoot\System32\DLA\DLAOPIOM.SYS
\SystemRoot\System32\DLA\DLAPoolM.SYS
\SystemRoot\System32\DLA\DLABMFSM.SYS
\SystemRoot\System32\DLA\DLABOIOM.SYS
\SystemRoot\System32\DLA\DLAUDFAM.SYS
\SystemRoot\System32\DLA\DLAUDF_M.SYS
\SystemRoot\system32\DRIVERS\packet.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\mrxdav.sys
\SystemRoot\system32\DRIVERS\dsunidrv.sys
\SystemRoot\system32\drivers\wdmaud.sys
\SystemRoot\system32\drivers\sysaudio.sys
\SystemRoot\system32\DRIVERS\srv.sys
\??\C:\Program Files\LogMeIn\x86\RaInfo.sys
\??\C:\WINDOWS\system32\drivers\LMIRfsDriver.sys
\SystemRoot\system32\DRIVERS\ipfltdrv.sys
\SystemRoot\System32\Drivers\HTTP.sys
\??\C:\Program Files\DellSupport\GTAction\triggers\DSproct.sys
\SystemRoot\system32\drivers\kmixer.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\??\C:\WINDOWS\system32\drivers\mbamswissarmy.sys
\WINDOWS\system32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff8b0c6ab8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-3\
Lower Device Object: 0xffffffff8b0d3940
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Device number: 0, partition: 2
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff8b0c6ab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8b0e2e08, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8b0c6ab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8b0cdf18, DeviceName: \Device\00000076\, DriverName: \Driver\ACPI\
DevicePointer: 0xffffffff8b0d3940, DeviceName: \Device\Ide\IdeDeviceP0T0L0-3\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
Device number: 0, partition: 2
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\system32\drivers...
<<<2>>>
Device number: 0, partition: 2
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: D0F4738C

Partition information:

    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 96327

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 96390  Numsec = 156135735
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 80000000000 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-156230000-156250000)...
Done!
Scan finished
=======================================


Removal queue found; removal started
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\mbr_0_i.mbam...
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\bootstrap_0_1_96390_i.mbam...
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\mbr_0_r.mbam...
Removal finished
 

 



p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

 

Rkill 2.5.3 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

Copyright 2008-2013 BleepingComputer.com

More Information about Rkill can be found at this link:

 http://www.bleepingcomputer.com/forums/topic308364.html

 

Program started at: 06/28/2013 09:04:49 AM in x86 mode.

Windows Version: Microsoft Windows XP Service Pack 3

 

Checking for Windows services to stop:

 

 * No malware services found to stop.

 

Checking for processes to terminate:

 

 * No malware processes found to kill.

 

Checking Registry for malware related settings:

 

 * No issues found in the Registry.

 

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

 

Performing miscellaneous checks:

 

 * Windows Firewall Disabled

 

   [HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]

   "EnableFirewall" = dword:00000000

 

Checking Windows Service Integrity:

 

 * Security Center (wscsvc) is not Running.

   Startup Type set to: Disabled

 

Searching for Missing Digital Signatures:

 

 * No issues found.

 

Checking HOSTS File:

 

 * HOSTS file entries found:

 

  127.0.0.1       localhost

 

Program finished at: 06/28/2013 09:06:49 AM

Execution time: 0 hours(s), 2 minute(s), and 0 seconds(s)

 

 

 


NOTE Do NOT wrap your logs in "quote" or "code" brackets.

 



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,679 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:29 AM

Posted 28 June 2013 - 06:59 PM

p22002970.gif Go Start>Run, type in:

services.msc

Click OK.

 

In services window find Security Center service.

Right click on it, click "Properties".

Under "Startup type" select "Automatic" from drop down menu.

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner
 

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

Edited by Broni, 28 June 2013 - 07:00 PM.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 jkvkdailey4

jkvkdailey4
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:01:29 PM

Posted 02 July 2013 - 07:37 AM

Step #1 worked, but I can't get past Step #2 (TFC).  I downloaded both versions but when I run the program my entire computer freezes.  I've waited up to 30 minutes but nothing appears to be happening so I turn off the machine and reboot.  Does it take longer than 30 minutes for TFC??

 

I haven't moved past step #2 because I wasn't sure if they need to be done in this specific order.  My computer is still infected.

 

Kim



#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,679 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:29 AM

Posted 02 July 2013 - 07:07 PM

Try TFC from safe mode.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 jkvkdailey4

jkvkdailey4
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:01:29 PM

Posted 09 July 2013 - 02:19 PM

Adware Cleaner log:

 

# AdwCleaner v2.304 - Logfile created 07/09/2013 at 08:50:14

# Updated 03/07/2013 by Xplode

# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)

# User : Kimberly - KIM

# Boot Mode : Normal

# Running from : C:\Documents and Settings\Kimberly\My Documents\adwcleaner.exe

# Option [Delete]

 

 

***** [Services] *****

 

Stopped & Deleted : Viewpoint Manager Service

 

***** [Files / Folders] *****

 

File Deleted : C:\Documents and Settings\Kimberly\Application Data\Mozilla\Firefox\Profiles\98hdb1cm.default\searchplugins\Askcom.xml

File Deleted : C:\Program Files\Mozilla Firefox\plugins\npdnu.dll

File Deleted : C:\Program Files\Mozilla Firefox\plugins\npdnu.xpt

File Deleted : C:\Program Files\Mozilla Firefox\plugins\npdnupdater2.dll

File Deleted : C:\Program Files\Mozilla Firefox\plugins\npdnupdater2.xpt

Folder Deleted : C:\Documents and Settings\All Users\Application Data\Ask

Folder Deleted : C:\Documents and Settings\All Users\Application Data\Viewpoint

Folder Deleted : C:\Documents and Settings\Kimberly\Application Data\Viewpoint

Folder Deleted : C:\Documents and Settings\LocalService\Application Data\Viewpoint

Folder Deleted : C:\Program Files\Common Files\Software Update Utility

Folder Deleted : C:\Program Files\Viewpoint

 

***** [Registry] *****

 

Key Deleted : HKCU\Software\Conduit

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{79A765E1-C399-405B-85AF-466F52E918B0}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03F998B2-0E00-11D3-A498-00104B6EB52E}

Key Deleted : HKCU\Software\YahooPartnerToolbar

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}

Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate

Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser

Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1

Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController

Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\Software\MetaStream

Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}

Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SoftwareUpdUtility

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{03F998B2-0E00-11D3-A498-00104B6EB52E}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer

Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP

Key Deleted : HKLM\Software\Viewpoint

Key Deleted : HKU\.DEFAULT\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}

Key Deleted : HKU\S-1-5-19\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}

Key Deleted : HKU\S-1-5-20\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}

 

***** [Internet Browsers] *****

 

-\\ Internet Explorer v7.0.6000.21337

 

[OK] Registry is clean.

 

-\\ Mozilla Firefox v22.0 (en-US)

 

File : C:\Documents and Settings\Kimberly\Application Data\Mozilla\Firefox\Profiles\98hdb1cm.default\prefs.js

 

C:\Documents and Settings\Kimberly\Application Data\Mozilla\Firefox\Profiles\98hdb1cm.default\user.js ... Deleted !

 

Deleted : user_pref("aol_toolbar.surf.date", "407");

Deleted : user_pref("aol_toolbar.surf.lastDate", "26");

Deleted : user_pref("aol_toolbar.surf.lastMonth", "9");

Deleted : user_pref("aol_toolbar.surf.lastYear", "2010");

Deleted : user_pref("aol_toolbar.surf.mURL", "");

Deleted : user_pref("aol_toolbar.surf.mURLh", "0");

Deleted : user_pref("aol_toolbar.surf.mURLw", "0");

Deleted : user_pref("aol_toolbar.surf.mURLx", "0");

Deleted : user_pref("aol_toolbar.surf.mURLy", "0");

Deleted : user_pref("aol_toolbar.surf.milestone", "-1");

Deleted : user_pref("aol_toolbar.surf.month", "9058");

Deleted : user_pref("aol_toolbar.surf.prevMonth", "7308");

Deleted : user_pref("aol_toolbar.surf.total", "82898");

Deleted : user_pref("aol_toolbar.surf.week", "990");

Deleted : user_pref("aol_toolbar.surf.year", "82712");

Deleted : user_pref("browser.search.defaultengine", "Ask.com");

Deleted : user_pref("browser.search.defaultenginename", "Ask.com");

Deleted : user_pref("browser.search.defaulturl", "hxxp://aim.search.aol.com/aol/search?query={searchTerms}&inv[...]

Deleted : user_pref("browser.search.order.1", "Ask.com");

Deleted : user_pref("keyword.URL", "hxxp://slirsredirect.search.aol.com/redirector/sredir?sredir=2706&invocati[...]

Deleted : user_pref("plugin.blocklisted.npviewpoint", true);

 

*************************

 

AdwCleaner[S1].txt - [6491 octets] - [09/07/2013 08:50:14]

 

########## EOF - C:\AdwCleaner[S1].txt - [6551 octets] ##########


 

 

 

 

JRT log:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 5.0.2 (07.09.2013:1)

OS: Microsoft Windows XP x86

Ran by Kimberly on Tue 07/09/2013 at  9:15:50.85

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

~~~ Services

 

 

 

~~~ Registry Values

 

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL

Suspicious HKLM\..\Run entries found. Trojan:JS/Medfos.B?

 

   Val Name      Type   Value Data

   ========      ====   ==========

 

 

 

 

~~~ Registry Keys

 

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0B4A10D1-FBD6-451d-BFDA-F03252B05984}

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0B4A10D1-FBD6-451d-BFDA-F03252B05984}

 

 

 

~~~ Files

 

 

 

~~~ Folders

 

 

 

~~~ FireFox

 

Successfully deleted the following from C:\Documents and Settings\Kimberly\Application Data\mozilla\firefox\profiles\98hdb1cm.default\prefs.js

 

user_pref("google.toolbar.button_option.cached.gtbSearchBlogs", "<toolbarbutton xmlns=\"hxxp://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul\" id=\"gtbSearchBlogs\" t

user_pref("google.toolbar.button_option.cached.gtbSearchPhotos", "<toolbarbutton xmlns=\"hxxp://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul\" id=\"gtbSearchPhotos\"

user_pref("google.toolbar.button_option.cached.gtbSearchScholar", "<toolbarbutton xmlns=\"hxxp://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul\" id=\"gtbSearchScholar

user_pref("google.toolbar.button_option.cached.gtbstoolbar-google-com_CTK0Y7F4MTG6NKYH03WT-xml", "<toolbarbutton xmlns=\"hxxp://www.mozilla.org/keymaster/gatekeeper/there.is.o

user_pref("google.toolbar.button_option.cached.gtbstoolbar-google-com_J66T77NJDBMW4FEUU7FA-xml", "<toolbarbutton xmlns=\"hxxp://www.mozilla.org/keymaster/gatekeeper/there.is.o

user_pref("google.toolbar.button_option.cached.gtbswww-dell-com_RZGWAY3TDMLMO0ENGCDZ-xml", "<toolbarbutton xmlns=\"hxxp://www.mozilla.org/keymaster/gatekeeper/there.is.only.xu

user_pref("google.toolbar.search-icon", "data:image/x-icon;base64,AAABAAEAEBAAAAEAIABoBAAAFgAAACgAAAAQAAAAIAAAAAEAIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA7PT7/3zF6/9Ptu//RbHx/

Emptied folder: C:\Documents and Settings\Kimberly\Application Data\mozilla\firefox\profiles\98hdb1cm.default\minidumps [2 files]

 

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Tue 07/09/2013 at  9:24:40.39

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


 

 

 

 

ESET Online Scanner log:

 

C:\Documents and Settings\Kimberly\Application Data\Mozilla\Firefox\Profiles\98hdb1cm.default\extensions\{9113677c-38a5-493c-b2a9-2300a1d64817}.xpi JS/Redirector.NCL trojan         deleted - quarantined

C:\Documents and Settings\Kimberly\Local Settings\Application Data\9113677c-38a5-493c-b2a9-2300a1d64817.crx            JS/Redirector.NCG trojan        deleted - quarantined

C:\Program Files\Qualcomm\Eudora\Attach\PP-259-187-8253.html     HTML/Phishing.Gen trojan       cleaned by deleting - quarantined

C:\Program Files\Qualcomm\Eudora\Attach\PP-259-187-9912.html     HTML/Phishing.PayPal.M trojan          cleaned by deleting - quarantined

C:\Program Files\Qualcomm\Eudora\Attach\PP-259-187-9913.html     HTML/Phishing.PayPal.M trojan          cleaned by deleting - quarantined

C:\Program Files\Qualcomm\Eudora\Attach\PP-259-187-9914.html     HTML/Phishing.PayPal.M trojan          cleaned by deleting - quarantined

C:\Program Files\Qualcomm\Eudora\Attach\PP-259-187-9915.html     HTML/Phishing.Gen trojan       cleaned by deleting - quarantined

C:\Program Files\Qualcomm\Eudora\Attach\PP-259-187-9916.html     HTML/Phishing.Gen trojan       cleaned by deleting - quarantined

C:\Program Files\Qualcomm\Eudora\Attach\Verify.Account.zip HTML/Phishing.Gen trojan       deleted - quarantined

 

 

 

Anything else I should do??

 

Kim



#8 Broni

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Posted 09 July 2013 - 06:45 PM

Did you?

 

 

p22002970.gif Go Start>Run, type in:

services.msc

Click OK.

 

In services window find Security Center service.

Right click on it, click "Properties".

Under "Startup type" select "Automatic" from drop down menu.

 

 

 

p22002970.gif Update Firefox to the latest 22.0 version.

 

p22002970.gif Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

 

p22002970.gif 1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.


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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 jkvkdailey4

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Posted 10 July 2013 - 07:47 AM

Yes, I did the services.msc thing in the proper order last time (sorry I didn't mention it).  I also completed the tasks in order as listed above and rebooted my computer.  I don't think this is related, but as I've been rebooting lately I've noticed the following error message:

 

Error loading c:\Documents and Settings\Kimberly\Application Data\rprmdr.dll

The specified module could not be found.

 

 

Will this cause a problem in the future??

 

Kim



#10 Broni

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Posted 10 July 2013 - 06:30 PM

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

p4436801.gif

Upload the file(s) here: http://www.sendspace.com/
Click on Browse button and navigate to the file you want to upload.
Click on Upload button.
Click on FIRST Copy Link button and paste the link in your next reply.


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#11 jkvkdailey4

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Posted 11 July 2013 - 07:24 AM

http://www.sendspace.com/file/lc6ueb

 

Thanks!

 

Kim



#12 Broni

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Posted 11 July 2013 - 06:40 PM

Re-run Autoruns, click on "Logon" tab and UN-check:

 

+ "rprmdr"

 

Restart computer, re-run Autoruns, right click on the above entry and click "Delete".

 

Restart computer and see if the issue is gone.

 

Any other problems?


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#13 jkvkdailey4

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Posted 12 July 2013 - 07:51 AM

No problems at this time - THANK YOU for your easy to follow instructions!

 

Kim



#14 Broni

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Posted 12 July 2013 - 05:54 PM

Your computer is clean p3879546.jpg

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/
Windows 8: http://www.bleepingcomputer.com/tutorials/windows-8-system-restore-guide/#disable

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

12. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.


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