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Windows detected a hard drive problem, AND Toshiba hdd/ssd Alert


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9 replies to this topic

#1 annetteflgirl

annetteflgirl

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Posted 26 June 2013 - 12:13 PM

I've received both the "Windows detected a hard drive problem" AND Toshiba hdd/ssd Alert.  Both are saying my hard drive is doomed.  I was ready to just buy a new hd, but my professor mentioned that I might be infected with a root kit, and not to race out and buy one just yet.  Malwarebytes is clean. Avast is clean. I ran error check-checking..all clean. I ready to learn guys. What do you think? Am I infected? BTW..how do I add an image to my post? 

 

Thanks in advance,

Annette



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#2 Broni

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Posted 26 June 2013 - 08:02 PM

Welcome aboard p22002758.gif

 

Is the computer bootable at all?


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 annetteflgirl

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Posted 26 June 2013 - 10:05 PM

Yes it is. I've been working on getting it backed up today. I created a windows system image on my new 1TB WD external.  I'm fighting with the external drive right now trying to get another partition formatted so I can back up the recovery partition.  My new partition is RAW and won't format.  Ugh!  I get the nasty windows hd error about every 5 minutes.



#4 Broni

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Posted 26 June 2013 - 10:41 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 annetteflgirl

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Posted 28 June 2013 - 02:41 PM

OK, here ya go.  Thanks in advance for your help!

 

 Results of screen317's Security Check version 0.99.68 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 10 
``````````````Antivirus/Firewall Check:``````````````

 Windows Firewall Enabled! 
avast! Antivirus               
Microsoft Security Essentials  
 Antivirus up to date!  (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````

 Malwarebytes Anti-Malware version 1.75.0.1300 
 Java™ 6 Update 20 
 Java 7 Update 25 
 Adobe Flash Player 11.7.700.224 
 Adobe Reader 10.1.7 Adobe Reader out of Date! 
 Google Chrome 27.0.1453.110 
 Google Chrome 27.0.1453.116 
````````Process Check: objlist.exe by Laurent````````
 
 Microsoft Security Essentials MSMpEng.exe
 AVAST Software Avast AvastSvc.exe 
 AVAST Software Avast AvastUI.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

 

 

Farbar Service Scanner Version: 27-06-2013
Ran by Annettes (administrator) on 28-06-2013 at 13:17:48
Running from "C:\Users\Annettes\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Annettes (administrator) on 28-06-2013 at 13:24:57
Running from "C:\Users\Annettes\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

========================= IP Configuration: ================================

Intel® Centrino® Advanced-N 6250 AGN = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)
Intel® Centrino® WiMAX 6250 = Local Area Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.06.28.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16618
Annettes :: ANNETTES-PC [administrator]

6/28/2013 1:29:49 PM
mbam-log-2013-06-28 (13-29-49).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 254226
Time elapsed: 10 minute(s), 51 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

 

Malwarebytes Anti-Rootkit BETA 1.06.0.1004

www.malwarebytes.org

 

Database version: v2013.06.28.05

 

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 10.0.9200.16618

Annettes :: ANNETTES-PC [administrator]

 

6/28/2013 2:08:58 PM

mbar-log-2013-06-28 (14-08-58).txt

 

Scan type: Quick scan

Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUM | P2P

Scan options disabled: PUP

Kernel memory modifications detected. Deep Anti-Rootkit Scan engaged.

Objects scanned: 288058

Time elapsed: 1 hour(s), 14 minute(s), 35 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 0

(No malicious items detected)

 

Physical Sectors Detected: 0

(No malicious items detected)

 

(end)

 

 

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.06.0.1004

 

© Malwarebytes Corporation 2011-2012

 

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

 

Account is Administrative

 

Internet Explorer version: 10.0.9200.16618

 

Java version: 1.6.0_20

 

File system is: NTFS

Disk drives: C:\ DRIVE_FIXED

CPU speed: 2.527000 GHz

Memory total: 8374632448, free: 6089592832

 

Downloaded database version: v2013.06.28.05

Initializing...

------------ Kernel report ------------

     06/28/2013 14:08:37

------------ Loaded modules -----------

\SystemRoot\system32\ntoskrnl.exe

\SystemRoot\system32\hal.dll

\SystemRoot\system32\kdcom.dll

\SystemRoot\system32\mcupdate_GenuineIntel.dll

\SystemRoot\system32\PSHED.dll

\SystemRoot\system32\CLFS.SYS

\SystemRoot\system32\CI.dll

\SystemRoot\system32\drivers\Wdf01000.sys

\SystemRoot\system32\drivers\WDFLDR.SYS

\SystemRoot\System32\Drivers\sppg.sys

\SystemRoot\System32\Drivers\WMILIB.SYS

\SystemRoot\System32\Drivers\SCSIPORT.SYS

\SystemRoot\system32\drivers\ACPI.sys

\SystemRoot\system32\drivers\msisadrv.sys

\SystemRoot\system32\drivers\vdrvroot.sys

\SystemRoot\system32\DRIVERS\LPCFilter.sys

\SystemRoot\system32\DRIVERS\vsflt53.sys

\SystemRoot\system32\drivers\pci.sys

\SystemRoot\System32\drivers\partmgr.sys

\SystemRoot\system32\DRIVERS\compbatt.sys

\SystemRoot\system32\DRIVERS\BATTC.SYS

\SystemRoot\system32\drivers\volmgr.sys

\SystemRoot\System32\drivers\volmgrx.sys

\SystemRoot\System32\drivers\mountmgr.sys

\SystemRoot\system32\drivers\pciide.sys

\SystemRoot\system32\drivers\PCIIDEX.SYS

\SystemRoot\system32\DRIVERS\iaStor.sys

\SystemRoot\system32\drivers\atapi.sys

\SystemRoot\system32\drivers\ataport.SYS

\SystemRoot\system32\drivers\msahci.sys

\SystemRoot\system32\drivers\amdxata.sys

\SystemRoot\system32\drivers\fltmgr.sys

\SystemRoot\system32\drivers\fileinfo.sys

\SystemRoot\system32\DRIVERS\MpFilter.sys

\SystemRoot\System32\Drivers\Ntfs.sys

\SystemRoot\System32\Drivers\msrpc.sys

\SystemRoot\System32\Drivers\ksecdd.sys

\SystemRoot\System32\Drivers\cng.sys

\SystemRoot\System32\drivers\pcw.sys

\SystemRoot\System32\Drivers\Fs_Rec.sys

\SystemRoot\system32\drivers\ndis.sys

\SystemRoot\system32\drivers\NETIO.SYS

\SystemRoot\System32\Drivers\ksecpkg.sys

\SystemRoot\System32\drivers\tcpip.sys

\SystemRoot\System32\drivers\fwpkclnt.sys

\SystemRoot\system32\DRIVERS\vididr.sys

\SystemRoot\system32\DRIVERS\timntr.sys

\SystemRoot\system32\drivers\volsnap.sys

\SystemRoot\system32\DRIVERS\TVALZ_O.SYS

\SystemRoot\system32\DRIVERS\tos_sps64.sys

\SystemRoot\system32\DRIVERS\Thpevm.SYS

\SystemRoot\system32\DRIVERS\thpdrv.sys

\SystemRoot\System32\Drivers\spldr.sys

\SystemRoot\system32\DRIVERS\snapman.sys

\SystemRoot\System32\drivers\rdyboost.sys

\SystemRoot\System32\Drivers\mup.sys

\SystemRoot\System32\drivers\hwpolicy.sys

\SystemRoot\System32\DRIVERS\fvevol.sys

\SystemRoot\system32\DRIVERS\disk.sys

\SystemRoot\system32\DRIVERS\CLASSPNP.SYS

\SystemRoot\System32\Drivers\aswVmm.sys

\SystemRoot\System32\Drivers\aswRvrt.sys

\SystemRoot\system32\DRIVERS\cdrom.sys

\SystemRoot\System32\Drivers\aswSnx.SYS

\SystemRoot\System32\Drivers\Null.SYS

\SystemRoot\System32\Drivers\Beep.SYS

\SystemRoot\System32\drivers\vga.sys

\SystemRoot\System32\drivers\VIDEOPRT.SYS

\SystemRoot\System32\drivers\watchdog.sys

\SystemRoot\System32\DRIVERS\RDPCDD.sys

\SystemRoot\system32\drivers\rdpencdd.sys

\SystemRoot\system32\drivers\rdprefmp.sys

\SystemRoot\System32\Drivers\Msfs.SYS

\SystemRoot\System32\Drivers\Npfs.SYS

\SystemRoot\system32\DRIVERS\tdx.sys

\SystemRoot\system32\DRIVERS\TDI.SYS

\SystemRoot\System32\Drivers\aswTdi.SYS

\SystemRoot\System32\DRIVERS\netbt.sys

\SystemRoot\system32\drivers\afd.sys

\SystemRoot\System32\Drivers\aswrdr2.sys

\SystemRoot\system32\DRIVERS\wfplwf.sys

\SystemRoot\system32\DRIVERS\pacer.sys

\SystemRoot\system32\DRIVERS\vwififlt.sys

\SystemRoot\system32\DRIVERS\netbios.sys

\SystemRoot\system32\DRIVERS\wanarp.sys

\SystemRoot\system32\drivers\termdd.sys

\SystemRoot\system32\DRIVERS\rdbss.sys

\SystemRoot\system32\drivers\nsiproxy.sys

\SystemRoot\system32\drivers\mssmbios.sys

\SystemRoot\System32\Drivers\ElbyCDIO.sys

\SystemRoot\System32\drivers\discache.sys

\SystemRoot\System32\Drivers\dfsc.sys

\SystemRoot\system32\DRIVERS\blbdrive.sys

\SystemRoot\System32\Drivers\aswSP.SYS

\SystemRoot\system32\DRIVERS\tunnel.sys

\SystemRoot\system32\DRIVERS\igdkmd64.sys

\SystemRoot\System32\drivers\dxgkrnl.sys

\SystemRoot\System32\drivers\dxgmms1.sys

\SystemRoot\system32\DRIVERS\HECIx64.sys

\SystemRoot\system32\drivers\usbehci.sys

\SystemRoot\system32\drivers\USBPORT.SYS

\SystemRoot\system32\drivers\HDAudBus.sys

\SystemRoot\system32\DRIVERS\Rt64win7.sys

\SystemRoot\system32\DRIVERS\NETwNs64.sys

\SystemRoot\system32\DRIVERS\vwifibus.sys

\SystemRoot\system32\DRIVERS\CmBatt.sys

\SystemRoot\system32\drivers\i8042prt.sys

\SystemRoot\system32\drivers\kbdclass.sys

\SystemRoot\system32\DRIVERS\SynTP.sys

\SystemRoot\system32\DRIVERS\USBD.SYS

\SystemRoot\system32\DRIVERS\mouclass.sys

\SystemRoot\system32\DRIVERS\tdcmdpst.sys

\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys

\SystemRoot\system32\DRIVERS\Impcd.sys

\SystemRoot\system32\DRIVERS\intelppm.sys

\SystemRoot\system32\drivers\CompositeBus.sys

\SystemRoot\system32\DRIVERS\AgileVpn.sys

\SystemRoot\system32\DRIVERS\rasl2tp.sys

\SystemRoot\system32\DRIVERS\ndistapi.sys

\SystemRoot\system32\DRIVERS\ndiswan.sys

\SystemRoot\system32\DRIVERS\raspppoe.sys

\SystemRoot\system32\DRIVERS\raspptp.sys

\SystemRoot\system32\DRIVERS\rassstp.sys

\SystemRoot\system32\DRIVERS\VClone.sys

\SystemRoot\system32\drivers\swenum.sys

\SystemRoot\system32\drivers\ks.sys

\SystemRoot\system32\drivers\umbus.sys

\SystemRoot\system32\DRIVERS\WDKMD.sys

\SystemRoot\system32\DRIVERS\bpenum.sys

\SystemRoot\system32\DRIVERS\usbhub.sys

\SystemRoot\System32\Drivers\NDProxy.SYS

\SystemRoot\system32\drivers\RTKVHD64.sys

\SystemRoot\system32\drivers\portcls.sys

\SystemRoot\system32\drivers\drmk.sys

\SystemRoot\system32\drivers\ksthunk.sys

\SystemRoot\system32\DRIVERS\IntcDAud.sys

\SystemRoot\system32\DRIVERS\usbccgp.sys

\SystemRoot\System32\Drivers\usbvideo.sys

\SystemRoot\system32\DRIVERS\pgeffect.sys

\SystemRoot\System32\Drivers\bpusb.sys

\SystemRoot\system32\DRIVERS\bpmp.sys

\SystemRoot\System32\Drivers\crashdmp.sys

\SystemRoot\System32\Drivers\dump_iaStor.sys

\SystemRoot\System32\Drivers\dump_dumpfve.sys

\SystemRoot\System32\win32k.sys

\SystemRoot\System32\drivers\Dxapi.sys

\SystemRoot\system32\DRIVERS\monitor.sys

\SystemRoot\System32\TSDDD.dll

\SystemRoot\System32\cdd.dll

\SystemRoot\System32\ATMFD.DLL

\SystemRoot\system32\drivers\luafv.sys

\??\C:\windows\system32\drivers\aswMonFlt.sys

\SystemRoot\System32\Drivers\aswFsBlk.SYS

\SystemRoot\system32\DRIVERS\lltdio.sys

\SystemRoot\system32\DRIVERS\nwifi.sys

\SystemRoot\system32\DRIVERS\ndisuio.sys

\SystemRoot\system32\DRIVERS\rspndr.sys

\SystemRoot\system32\drivers\HTTP.sys

\SystemRoot\system32\DRIVERS\bowser.sys

\SystemRoot\System32\drivers\mpsdrv.sys

\SystemRoot\system32\DRIVERS\mrxsmb.sys

\SystemRoot\system32\DRIVERS\mrxsmb10.sys

\SystemRoot\system32\DRIVERS\mrxsmb20.sys

\SystemRoot\system32\drivers\peauth.sys

\SystemRoot\System32\Drivers\secdrv.SYS

\SystemRoot\System32\DRIVERS\srvnet.sys

\SystemRoot\System32\drivers\tcpipreg.sys

\SystemRoot\system32\DRIVERS\TVALZFL.sys

\SystemRoot\system32\DRIVERS\vwifimp.sys

\SystemRoot\System32\DRIVERS\srv2.sys

\SystemRoot\System32\DRIVERS\srv.sys

\SystemRoot\system32\DRIVERS\asyncmac.sys

\??\C:\windows\system32\drivers\mbamchameleon.sys

\??\C:\windows\system32\drivers\mbamswissarmy.sys

\Windows\System32\ntdll.dll

\Windows\System32\smss.exe

\Windows\System32\apisetschema.dll

\Windows\System32\autochk.exe

----------- End -----------

Done!

<<<1>>>

Upper Device Name: \Device\Harddisk0\DR0

Upper Device Object: 0xfffffa8009c14060

Upper Device Driver Name: \Driver\Disk\

Lower Device Name: \Device\Ide\IAAStorageDevice-1\

Lower Device Object: 0xfffffa8007b42050

Lower Device Driver Name: \Driver\iaStor\

IRP handler 0 of \Driver\iaStor is hooked

IRP handler 2 of \Driver\iaStor is hooked

IRP handler 14 of \Driver\iaStor is hooked

IRP handler 15 of \Driver\iaStor is hooked

IRP handler 16 of \Driver\iaStor is hooked

IRP handler 22 of \Driver\iaStor is hooked

IRP handler 23 of \Driver\iaStor is hooked

IRP handler 27 of \Driver\iaStor is hooked

Unhooking enabled.

<<<1>>>

Upper Device Name: \Device\Harddisk0\DR0

Upper Device Object: 0xfffffa8009c14060

Upper Device Driver Name: \Driver\Disk\

Lower Device Name: \Device\Ide\IAAStorageDevice-1\

Lower Device Object: 0xfffffa8007b42050

Lower Device Driver Name: \Driver\iaStor\

Driver name found: iaStor

Initialization returned 0x0

Load Function returned 0x0

<<<2>>>

Device number: 0, partition: 2

Physical Sector Size: 512

Drive: 0, DevicePointer: 0xfffffa8009c14060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

--------- Disk Stack ------

DevicePointer: 0xfffffa8009c14980, DeviceName: Unknown, DriverName: \Driver\snapman\

DevicePointer: 0xfffffa8009c14b90, DeviceName: Unknown, DriverName: \Driver\partmgr\

DevicePointer: 0xfffffa8009c14060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

DevicePointer: 0xfffffa8007cf4940, DeviceName: Unknown, DriverName: \Driver\vidsflt53\

DevicePointer: 0xfffffa8009c13060, DeviceName: \Device\THPDRV1\, DriverName: \Driver\Thpdrv\

DevicePointer: 0xfffffa8007b42050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\

------------ End ----------

Alternate DeviceName: Unknown, DriverName: \Driver\partmgr\

Upper DeviceData: 0xfffff8a005c702e0, 0xfffffa8009c14060, 0xfffffa800d33e2f0

Lower DeviceData: 0xfffff8a00e9ff870, 0xfffffa8007b42050, 0xfffffa800d27d090

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

<<<2>>>

Device number: 0, partition: 2

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Scanning drivers directory: C:\windows\system32\drivers...

<<<2>>>

Device number: 0, partition: 2

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

File user open failed: C:\windows\system32\drivers\sptd.sys (0x00000020)

Done!

Drive 0

Scanning MBR on drive 0...

Inspecting partition table:

MBR Signature: 55AA

Disk Signature: 62FD86AC

 

Partition information:

 

    Partition 0 type is Other (0x27)

    Partition is ACTIVE.

    Partition starts at LBA: 2048  Numsec = 3072000

    Partition file system is NTFS

    Partition is bootable

 

    Partition 1 type is Primary (0x7)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 3074048  Numsec = 1221957632

 

    Partition 2 type is HIDDEN (0x17)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 1225031680  Numsec = 25231360

    Partition is not bootable

Hidden partition VBR is not infected.

 

    Partition 3 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

 

Disk Size: 640135028736 bytes

Sector size: 512 bytes

 

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-1250243728-1250263728)...

Done!

Scan finished

=======================================

 

 

Removal queue found; removal started

Removing c:\programdata\malwarebytes' anti-malware (portable)\mbr_0_i.mbam...

Removing c:\programdata\malwarebytes' anti-malware (portable)\bootstrap_0_0_2048_i.mbam...

Removing c:\programdata\malwarebytes' anti-malware (portable)\bootstrap_0_2_1225031680_i.mbam...

Removing c:\programdata\malwarebytes' anti-malware (portable)\mbr_0_r.mbam...

Removal finished

 

 

Rkill 2.5.3 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

Copyright 2008-2013 BleepingComputer.com

More Information about Rkill can be found at this link:

 http://www.bleepingcomputer.com/forums/topic308364.html

 

Program started at: 06/28/2013 03:33:14 PM in x64 mode.

Windows Version: Windows 7 Home Premium Service Pack 1

 

Checking for Windows services to stop:

 

 * No malware services found to stop.

 

Checking for processes to terminate:

 

 * No malware processes found to kill.

 

Checking Registry for malware related settings:

 

 * No issues found in the Registry.

 

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

 

Performing miscellaneous checks:

 

 * Reparse Point/Junctions Found (Most likely legitimate)!

 

     * C:\windows\system64 => c:\users [Dir]

 

Checking Windows Service Integrity:

 

 * No issues found.

 

Searching for Missing Digital Signatures:

 

 * No issues found.

 

Checking HOSTS File:

 

 * No issues found.

 

Program finished at: 06/28/2013 03:37:45 PM

Execution time: 0 hours(s), 4 minute(s), and 30 seconds(s)

 



#6 Broni

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Posted 28 June 2013 - 07:15 PM

There is a possibility of iastor.sys file being infected. as indicated by MBAR log.

Since it's hard drive controller file it may produce some false reports as to hard drive being shot.

However in this forum I can't use any more advanced tools to double check it.

 

That said...

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#7 annetteflgirl

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Posted 29 June 2013 - 10:22 AM

Thanks for all your help. I've completed the first scan, but have no idea how to zip and attach something here : /  I use WinRAR.  I think I managed to create it, but how do I attach it here?  Sorry to bother you with silly questions.



#8 Broni

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Posted 29 June 2013 - 06:20 PM

You don't post anything in THIS topic.

There is nothing to zip.

Paste straight logs in your new topic.


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#9 annetteflgirl

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Posted 13 July 2013 - 03:00 PM

Made it through midterms, and finally just started the new topic.  I'll keep you posted :)



#10 Broni

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Posted 13 July 2013 - 03:08 PM

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