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Grrrr... Win 7 Freezing on my business computer


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#1 sparkles327

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Posted 26 June 2013 - 12:06 PM

Hi friends,

 

I have an ASUS laptop, 64 bit Win 7Home Premium, 2.10GHz intel core processor, 4GB RAM

 

It has been freezing randomly.  For example, I have had to force a restart 3 times today because it froze.  Yesterday I only had to do so once.  Last week I had to force a restart at least 1x/day.  Generally, I have at least 1 of the following programs open: Outlook, Firefox, Adobe Reader, Excel, and Word.  The computer has frozen when I have all, some, or none of the programs open.

 

I have run full scans for viruses/malware using Comodo and the computer is clean

I have run MemTest and no errors are found.

I ran SecurityCheck and updated the item that was out of date - Adobe

 

The Speccy Report is here: http://speccy.piriform.com/results/38l68WjVKlsJFAXGbbFSojL

I also have a MiniToolBox Report to post if that will help.

 

Any suggestions will be most appreciated!

Thanks!


Edited by sparkles327, 26 June 2013 - 12:12 PM.


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#2 hamluis

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Posted 26 June 2013 - 03:36 PM

Post the MintToolbox log, please.

 

Louis



#3 sparkles327

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Posted 27 June 2013 - 11:06 AM

Here's the minitoolbox report from yesterday:

 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by LISA (administrator) on 26-06-2013 at 12:10:27
Running from "C:\Users\LISA\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/26/2013 11:50:24 AM) (Source: Application Error) (User: )
Description: Faulting application name: LiveUpdt.exe, version: 2.0.0.0, time stamp: 0x4a6d7c8e
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0xa10
Faulting application start time: 0xLiveUpdt.exe0
Faulting application path: LiveUpdt.exe1
Faulting module path: LiveUpdt.exe2
Report Id: LiveUpdt.exe3

Error: (06/26/2013 11:25:55 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070013, The media is write protected.
.

Error: (06/26/2013 11:25:55 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x80070013, The media is write protected.
]

Error: (06/26/2013 11:25:55 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070013, The media is write protected.
.

Error: (06/26/2013 11:25:55 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x80070013, The media is write protected.
]

Error: (06/26/2013 11:00:50 AM) (Source: MsiInstaller) (User: LISA-PC)
Description: Product: Adobe Reader X (10.1.7) - Update 'Adobe Reader X (10.1.7)' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Error: (06/26/2013 11:00:42 AM) (Source: MsiInstaller) (User: LISA-PC)
Description: Product: Adobe Reader X (10.1.7) -- Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe.

Error: (06/26/2013 10:41:20 AM) (Source: Application Error) (User: )
Description: Faulting application name: LiveUpdt.exe, version: 2.0.0.0, time stamp: 0x4a6d7c8e
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0x794
Faulting application start time: 0xLiveUpdt.exe0
Faulting application path: LiveUpdt.exe1
Faulting module path: LiveUpdt.exe2
Report Id: LiveUpdt.exe3

Error: (06/24/2013 02:41:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: LiveUpdt.exe, version: 2.0.0.0, time stamp: 0x4a6d7c8e
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0xda4
Faulting application start time: 0xLiveUpdt.exe0
Faulting application path: LiveUpdt.exe1
Faulting module path: LiveUpdt.exe2
Report Id: LiveUpdt.exe3

Error: (06/24/2013 10:36:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: LiveUpdt.exe, version: 2.0.0.0, time stamp: 0x4a6d7c8e
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0x15b0
Faulting application start time: 0xLiveUpdt.exe0
Faulting application path: LiveUpdt.exe1
Faulting module path: LiveUpdt.exe2
Report Id: LiveUpdt.exe3


System errors:
=============
Error: (06/26/2013 11:41:01 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/26/2013 11:39:58 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:38:15 AM on ?6/?26/?2013 was unexpected.

Error: (06/26/2013 11:32:26 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{D851B260-53BE-44B1-973D-67BD1947C2A7}.
The backup browser is stopping.

Error: (06/26/2013 11:28:04 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/26/2013 10:57:25 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (06/26/2013 10:55:31 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (06/26/2013 10:55:31 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (06/26/2013 10:55:31 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (06/26/2013 10:55:31 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (06/26/2013 10:55:31 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.


Microsoft Office Sessions:
=========================
Error: (06/26/2013 11:50:24 AM) (Source: Application Error)(User: )
Description: LiveUpdt.exe2.0.0.04a6d7c8entdll.dll6.1.7601.177254ec49b8fc00000050002e3bea1001ce728d3f390bd6C:\Program Files (x86)\ASUS\ASUS Live Update\LiveUpdt.exeC:\Windows\SysWOW64\ntdll.dll7e96d128-de80-11e2-9bbf-14dae935889e

Error: (06/26/2013 11:25:55 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070013, The media is write protected.

Error: (06/26/2013 11:25:55 AM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x80070013, The media is write protected.

Error: (06/26/2013 11:25:55 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070013, The media is write protected.

Error: (06/26/2013 11:25:55 AM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x80070013, The media is write protected.

Error: (06/26/2013 11:00:50 AM) (Source: MsiInstaller)(User: LISA-PC)
Description: Adobe Reader X (10.1.7)Adobe Reader X (10.1.7)1603(NULL)(NULL)(NULL)

Error: (06/26/2013 11:00:42 AM) (Source: MsiInstaller)(User: LISA-PC)
Description: Product: Adobe Reader X (10.1.7) -- Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (06/26/2013 10:41:20 AM) (Source: Application Error)(User: )
Description: LiveUpdt.exe2.0.0.04a6d7c8entdll.dll6.1.7601.177254ec49b8fc00000050002e3be79401ce728399435983C:\Program Files (x86)\ASUS\ASUS Live Update\LiveUpdt.exeC:\Windows\SysWOW64\ntdll.dlld8a5e196-de76-11e2-9b53-14dae935889e

Error: (06/24/2013 02:41:24 PM) (Source: Application Error)(User: )
Description: LiveUpdt.exe2.0.0.04a6d7c8entdll.dll6.1.7601.177254ec49b8fc00000050002e3beda401ce7112ce02407cC:\Program Files (x86)\ASUS\ASUS Live Update\LiveUpdt.exeC:\Windows\SysWOW64\ntdll.dll0d6005ce-dd06-11e2-9471-14dae935889e

Error: (06/24/2013 10:36:02 AM) (Source: Application Error)(User: )
Description: LiveUpdt.exe2.0.0.04a6d7c8entdll.dll6.1.7601.177254ec49b8fc00000050002e3be15b001ce70f08706d0d7C:\Program Files (x86)\ASUS\ASUS Live Update\LiveUpdt.exeC:\Windows\SysWOW64\ntdll.dllc639bd64-dce3-11e2-982c-14dae935889e


=========================== Installed Programs ============================

??????? Windows Live Mesh ActiveX ??(????) (Version: 15.4.5722.2)
??????? Windows Live Mesh ActiveX ??? (Version: 15.4.5722.2)
64 Bit HP CIO Components Installer (Version: 7.2.4)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Akamai NetSession Interface
Alcor Micro USB Card Reader (Version: 1.8.17.26026)
AnswerWorks 4.0 Runtime - English (Version: 4.0.101)
ASUS AI Recovery (Version: 1.0.13)
ASUS FancyStart (Version: 1.1.0)
ASUS LifeFrame3 (Version: 3.0.21)
ASUS Live Update (Version: 2.5.9)
ASUS Power4Gear Hybrid (Version: 1.1.43)
ASUS SmartLogon (Version: 1.0.0011)
ASUS Splendid Video Enhancement Technology (Version: 1.02.0031)
ASUS Virtual Camera (Version: 1.0.21)
ASUS WebStorage (Version: 3.0.84.161)
AsusScr_K3 Series_ENG_Basic (Version: 1.0.0001)
AsusVibe2.0 (Version: 2.0.4.617)
ATK Package (Version: 1.0.0014)
Canon IJ Network Scan Utility
Canon IJ Network Tool
Canon MP620 series MP Drivers
Carbonite (Version: 5.3.2 build 2312 (Sep-13-2012))
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Comodo Dragon (Version: 27.1.0.0)
COMODO Internet Security (Version: 6.0.2566.2708)
Control ActiveX de Windows Live Mesh para conexiones remotas (Version: 15.4.5722.2)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (Version: 15.4.5722.2)
Controlo ActiveX do Windows Live Mesh para Ligações Remotas (Version: 15.4.5722.2)
CyberLink LabelPrint (Version: 2.5.1908)
CyberLink Power2Go (Version: 6.1.3602c)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Eckhardt's Estate Planners
eReg (Version: 1.20.138.34)
ETDWare PS/2-X64 8.0.5.0_WHQL (Version: 8.0.5.0)
Fast Boot (Version: 1.0.8)
Galeria de Fotografias do Windows Live (Version: 15.4.3502.0922)
Galería fotográfica de Windows Live (Version: 15.4.3502.0922)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
GIMP 2.8.4 (Version: 2.8.4)
HP Product Detection (Version: 11.15.0004)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1118)
Intel® Processor Graphics (Version: 9.17.10.2932)
Intuit Entitlement Client v8 (Version: 8.0.24)
Java 7 Update 11 (Version: 7.0.110)
Java Auto Updater (Version: 2.1.9.0)
Junk Mail filter update (Version: 15.4.3502.0922)
Logitech SetPoint 6.52 (Version: 6.52.74)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
PandoraRecovery (Remove Only)
ProSeries 2012
Ralink RT2860 Wireless LAN Card (Version: 1.5.9.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6324)
Shared C Run-time for x64 (Version: 10.0.0)
Spotify (Version: 0.9.0.133.gd18ed589)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Windows Live ??? (Version: 15.4.3502.0922)
Windows Live ???? (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinFlash (Version: 2.31.1)
Wireless Console 3 (Version: 3.0.19)

========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 4008.23 MB
Available physical RAM: 2242.22 MB
Total Pagefile: 8014.65 MB
Available Pagefile: 6048.78 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.9 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:238.47 GB) (Free:156.07 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:332.7 GB) (Free:332.59 GB) NTFS

========================= Users: ========================================

User accounts for \\LISA-PC

Administrator            Guest                    LISA                     


**** End of log ****
 



#4 sparkles327

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Posted 27 June 2013 - 11:14 AM

And since it just froze about 10 minutes before I posted yesterday's report, attached is today's MiniToolBox report.

 

Thank you in advance for all your help! This is by far the BEST forum site I have ever found!

 

Attached Files



#5 hamluis

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Posted 27 June 2013 - 03:27 PM

Error: (06/26/2013 10:57:25 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (06/26/2013 10:55:31 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (06/26/2013 10:55:31 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (06/26/2013 10:55:31 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (06/26/2013 10:55:31 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (06/26/2013 10:55:31 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

 

I would try running the chkdsk /r command, as suggested....but I would be more concerned about the functional status of the hard drive.

 

I suppose that the first thing to do would be to backup/move any valued data files from the hard drive...to another hard drive.  Currently, you have one hard drive with two partitions.  Windows calls them "drives" because...they are reflected in Windows as "drives".

 

Once that is done, try running chkdsk /r from the command prompt on each partition.  If any error messages appear onscreen or the chkdsk /r cannot complete...write down the onscreen message and post it.

 

Louis


 



#6 sparkles327

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Posted 27 June 2013 - 07:50 PM

Hi Louis,

 

Check disk froze on step 5 of 5, verifying free space, 30% complete, 7958675 of 40639710 free clusters processed.

Steps 1-4 were problem free - nothing detected.

 

I ran chkdsk a few weeks ago, when the chronic freezing began, and it was successfully completed without error.


Edited by sparkles327, 28 June 2013 - 07:29 AM.


#7 hamluis

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Posted 28 June 2013 - 10:36 AM

Well...chkdsk /r often appears to freeze or go back...this is perfectly OK and I interpret such as an indication that the command just had to work harder.

 

Did any onscreen error message appear?

 

In the instances that I've seen chkdsk /r actually stop...there was always an onscreen error message stating that it cannot continue or repair whatever is wrong.

 

Louis



#8 sparkles327

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Posted 28 June 2013 - 11:48 AM

There was no onscreen error message, it just literally froze at the point I indicated in the last post.  Try running it again... or something else?



#9 sparkles327

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Posted 28 June 2013 - 11:53 AM

On a side note, assuming and hoping that this isn't a hardware issue, is it really that difficult to get MS Office up and running in Ubuntu, as well as connecting to Windows based networks and printers?  Not trying to derail into a separate discussion, just curious since I don't really need Windows for anything other than Office and obviously connecting to networks/devices.



#10 hamluis

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Posted 28 June 2013 - 01:36 PM

I cannot tell you anything about Ubuntu...let's focus on the issue at hand in this topic...before moving on to other possibiliities.

 

Yes...start the chkdsk /r command again, please.

 

Louis



#11 sparkles327

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Posted 01 July 2013 - 09:50 AM

Hi Louis.

 

I reran chkdsk /r command and it completed successfully with no errors. 

It has not frozen since, but I didn't use it much over the weekend.



#12 hamluis

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Posted 01 July 2013 - 05:21 PM

FWIW:  IME (limited to my home systems) , when chkdsk /r has a problem with a drive...drive dysfunctionality is not far behind.  I would run the appropriate hard drive diagnostic on the drive to reassure myself that disaster is not looming around the corner.

 

Data Lifeguard Diagnostic Manual - http://www.wdc.com/wdproducts/library/other/2779-701022.pdf

 

You may use either the DLGDIAG for Windows or the DOS version, but make sure that you run the long/extended diagnostic because it is more reliable than the short test.

 

http://support.wdc.com/product/download.asp?groupid=605&sid=3&lang=en

 

Louis


Edited by hamluis, 01 July 2013 - 05:21 PM.


#13 sparkles327

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Posted 08 July 2013 - 07:31 PM

Hi Louis,

 

I ran the DLGDIAG extended test and it passed - so that's good news ... I think.

 

It did freeze again today (after being perfectly good for a week).  Are there more diagnostics you would recommend?

 

Also, could it be virus/malware/rootkit related?  Maybe something that Comodo didn't find? Is there another security program I could run to do a more thorough scan? 


Edited by sparkles327, 08 July 2013 - 08:45 PM.


#14 Zestypanda

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Posted 08 July 2013 - 11:59 PM

As for Ubuntu, OpenOffice is a terrific alternative to Mircosoft's office suite, it's cross platform supporting Linux, Mac, and Windosws. As for setting up windows file sharing and printers on Ubuntu, it's easier than you think. Though, this thread is about windows. Not Ubuntu, just wanted to chime in here. ~Zestypanda.

Edited by Zestypanda, 09 July 2013 - 01:37 PM.

Have a question, or just wanna chat? Send me a message. Or add me as a friend.

 


#15 hamluis

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Posted 09 July 2013 - 08:29 AM

<<Also, could it be virus/malware/rootkit related?>>

 

Please...let's not grasp at straws.  Malware isn't responsible for everything that goes wrong with a computer.  And I doubt that the problem would disappear for a week if it was a malware problem.

 

Please...post a current Speccy snapshot and a current MiniToolbox log.

 

Louis






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