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Win7 can't see external USB HDD


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#1 Jim_in_VA

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Posted 26 June 2013 - 07:32 AM

I have a external drive that won't initialize or go online. I have swapped usb cables and changed computers, still no-go.. It has important data I need on it. It does not show up as an active drive. ideas?


Edited by hamluis, 27 June 2013 - 11:18 AM.
Moved from Win 7 to External Hardware - Hamluis.


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#2 hamluis

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Posted 26 June 2013 - 03:33 PM

Try it on a different system.

 

Louis



#3 Jim_in_VA

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Posted 26 June 2013 - 04:05 PM

tried that - no dice



#4 hamluis

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Posted 27 June 2013 - 08:40 AM

Then the drive is the problem...which could be the drive itself...or the enclosure it's in.

 

If your important data is not backed up...then you probably ought to prepare mentally to lose it.

 

Manufacturer and model of the external drive?

 

Louis



#5 Jim_in_VA

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Posted 27 June 2013 - 08:54 AM

WD Elements 1 TB USB. Win7 Disk Management see's the drive but says it is Not Initialized, Offline . If I try to correct that it says " Write Protected" and I don't know how to correct that.

 

Thanks for your assistance. 



#6 hamluis

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Posted 27 June 2013 - 09:47 AM

Just what steps did you take...to "try to correct that"?

 

Please look at the drive in question...there should be a specific model indicated somewhere.  WD makes any number of idfferent drives and some have diagnostic utilities, while others do not.  The specific model is important.

 

Louis



#7 Jim_in_VA

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Posted 27 June 2013 - 10:13 AM

Louis,

 

No model number on it anywhere, just s/n. I checked WD website, no specific utilities for this drive. Correction on capacity ... it is a 2 TB WD Elements drive. I keep getting "media is write protected. I've tried various free-ware programs to remove that issue as well as editing the registry. No luck.

 

 

P.s.  I lived in Killeen back in 1960-61 when my dad was stationed at Ft.Hood. Bet it has changed a lot  ;-)



#8 hamluis

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Posted 27 June 2013 - 11:17 AM

Moving topic to External Hardware.

 

Louis






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