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FBI virus


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5 replies to this topic

#1 GayleW

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Posted 25 June 2013 - 03:21 PM

Downloaded HitmanPro, got to the boot screen, and selected 1.  I get an error that windows could not start.  the following file is missing or corrupt  windows\system\config\system

 

can't get past it to get into windows to clean the computer.  and yes, i tried option 2 and option 3 at the boot screen.

 

Computer won't boot into safe mode, safe mode with networking, or safe mode with command prompt.

 

Any help would be appreciated

 

Thanks,

 

Gayle



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#2 Broni

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Posted 25 June 2013 - 09:50 PM

I'll report this topic to appropriate helpers.

Hold on there....


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#3 GayleW

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Posted 26 June 2013 - 08:34 AM

Thanks.  I appreciate the help!



#4 etavares

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Posted 26 June 2013 - 07:16 PM

Hello, GayleW.
My name is etavares and I will be helping you with this log.
 
Here are some guidelines to ensure we are able to get your machine back under your control.
 
  • Please do not run any unsupervised scans, fixes, etc.  We can work against each other and end up in a worse place.
  • Please subscribe to this topic if you have not already done so.  Please check back just in case, as the email system can fail at times.
  • Just because your machine is running better does not mean it is completely cleaned.  Please wait for the 'all clear' from me to say when we are done.
  • Please reply within 3 days to be fair to other people asking for help.
  • When in doubt, please stop and ask first.  There's no harm in asking questions!
  •  
    Now...what version of Windows is this?  It will impact the tools we can use.
     
    etavares


    If I don't respond within 2 days, please feel free to PM me.
    Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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    #5 etavares

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    Posted 30 June 2013 - 06:20 AM

    Hi, do you still need help?

     

    -etavares



    If I don't respond within 2 days, please feel free to PM me.
    Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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    #6 etavares

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    Posted 07 July 2013 - 05:22 AM

    Due to the lack of feedback, this topic is now closed.

    In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

    Please include a link to your topic in the Private Message. Thank you.


    If I don't respond within 2 days, please feel free to PM me.
    Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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