Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
Lets start with this.Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.
Please download AdwCleaner
by Xplode onto your Desktop.
- Close all open programs and internet browsers.
- Double click on AdwCleaner.exe to run the tool.
- Click on Delete tab follow the prompts.
- A log file will automatically open after the scan has finished.
- Please post the content of that log file with your next answer.
- You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
Please download ComboFix
from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofixLink 1Link 2IMPORTANT !!! Save ComboFix.exe to your Desktop1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.
How to : Disable Anti-virus and Firewall...http://www.bleepingcomputer.com/forums/topic114351.html
Double click on ComboFix.exe
and follow the prompts.
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall
- When finished, it will produce a report for you.
- Please post the C:\ComboFix.txt
Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html
Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion.
" when attempting to run a program all you need to do is restart the computer to reset the registry.
Download Malwarebytes Anti-Rootkit. Follow the instructions on this page.
How to use Malwarebytes Anti-Rootkit to remove rootkits from a Computer.http://www.bleepingcomputer.com/virus-removal/how-to-use-malwarebytes-anti-rootkit/
Please paste the logs in your next reply DO NOT ATTACH THEM
Let me know what problem persists.