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Adobe Flash Virus ?


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#1 villere

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Posted 25 June 2013 - 08:48 AM

I'm not sure what virus I have, but I was prompted to download Flash and after that started having problems with my Microsoft Security Essentials.

 

My computer gave me an Application error,  with the message, "The instruction at 0x76b75d01 referenced memory at 0x000000008.  The memory could not be read.  Click ok to terminate the program."  The computer was frozen.   I was able to boot in safe mode.    It gives me an error, "Failed - Virus scan failed."  I was able to use a thumb drive to download some tools on another computer and scanned the troubled computer with Malwarebytes, msert, superantispyware, rkill and finally had some success  with JRT.  JRT allowed the computer to operate, but it is not able to load my Microsoft Security Essentials.   I can no longer download anything.    

 

Now it continues to give me the message that Internet Explorer has stopped working.  I use Google Chrome.

 

I've attached some logs from previous scans for anyone's review.

 

Please help.

 

Thank you.

 

 

Attached Files



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#2 nasdaq

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Posted 29 June 2013 - 09:24 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Lets start with this.

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Download Malwarebytes Anti-Rootkit. Follow the instructions on this page.

How to use Malwarebytes Anti-Rootkit to remove rootkits from a Computer.
http://www.bleepingcomputer.com/virus-removal/how-to-use-malwarebytes-anti-rootkit/

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#3 nasdaq

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Posted 05 July 2013 - 07:52 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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