Greetings, folks. I'm a new user here, driven, like most users it seems, by some crippling computer problem. My searches have returned lots of comprehensive advice here, so I'm hopeful.
As the Dad, I'm the IT support guy for our family, and this is no exception - I'm trying to fix my daughter's laptop. One of her friends already tried, and I think this forum will appreciate the note he left her, despite the strong language: