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unable to use microsoft office 2013 and malwarebytes...possibly others too


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#1 princess1221792003

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Posted 24 June 2013 - 01:49 PM

errors include:

 

winword.exe-system error - d2d1.dll missing

 

there was a problem sending command to the program

 

run-time error "53", file not found: advpack

 

I have run virus scan - nothing detected (save for something found days earlier which it said was taken care of...)

 

Please let me know what else to provide.  All I know is "something isn't right"

 

Thx



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#2 princess1221792003

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Posted 27 June 2013 - 04:58 PM

I am also still having mcafee pop up and say that it has handled a trojan infection...yet the original problems continue.  And I am discovering other things the computer will not do that it used to do....certian links on the internet also result in a d2d1.dll file missing...

 

In the past I had a fully working office 2013, now I can not use it or install malwearbytes.  I'm sure there are other issues too...



#3 Broni

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Posted 27 June 2013 - 06:20 PM

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#4 boopme

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Posted 27 June 2013 - 07:57 PM

You have not posted the new topic as recommended in the Preparation Guide.
That is why there are no further replies.
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#5 princess1221792003

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Posted 27 June 2013 - 08:16 PM

http://www.bleepingcomputer.com/forums/t/499458/dll-files-are-missing-from-computer-unsure-what-the-real-issue-is/

 

dds and attach . txt files posted



#6 Broni

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Posted 27 June 2013 - 09:14 PM

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#7 boopme

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Posted 27 June 2013 - 10:01 PM

Thank you...
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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#8 quietman7

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Posted 27 June 2013 - 11:51 PM

FYI princess1221792003: Are you using Abbyy Fine Reader or Abbyy PDR Transformer? If so, be aware that Office 2013 does not work properly if Abbyy Fine Reader or Abbyy PDR Transformer is installed.
 

Integration with MS Office 2013 is not yet supported. Please uncheck "Integration with MS Office applications" during the installation if you use MS Office 2013. If you have already installed the program and experience the problem with MS Office 2013 please follow the instructions here.

Abbyy PDR Transformer PC Requirements

Microsoft Office 2013 Issues

If you don't have this software, then ignore the information I provided. If you do and that is causing the problem, then PM me or another Mod so we can close the topic where you posted your log.
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