Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

"Optimizer Pro" and other nasty stuff have hijacked my computer


  • Please log in to reply
9 replies to this topic

#1 BillShakespeare

BillShakespeare

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:27 AM

Posted 24 June 2013 - 11:44 AM

Greetings. 

 

While trying to download iTunes, of all things, I seem to have magically summoned "Optimizer Pro," and with it, a hijacked browser and a stupid toolbar that won't go away. 

 

I was able to "uninstall" Optimizer Pro in the Control Panel; not surprisingly, this was successful in removing the program icon from my desktop, and that's about it. 

 

I downloaded and ran Malewarebytes twice, once in normal mode and once in safe mode, and still I'm having problems. 

 

Bleepingcomputer experts, I need your help. All I was trying to do was watch the season finale of Mad Men. 

 

Thanks in advance, folks. 



BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,658 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:27 AM

Posted 24 June 2013 - 08:38 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 BillShakespeare

BillShakespeare
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:27 AM

Posted 25 June 2013 - 04:34 AM

Hello. Thanks so much for helping me. 

 

Here's the log from Security Check:

 

 Results of screen317's Security Check version 0.99.67  
   x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender           
Norton Internet Security   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Google Chrome 27.0.1453.110  
 Google Chrome 27.0.1453.116  
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 

 

Here is the log from the Farbar Service Scanner:

 

Farbar Service Scanner Version: 16-06-2013
Ran by Declan (administrator) on 25-06-2013 at 02:03:00
Running from "C:\Users\Declan\Downloads"
Windows 8  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-06-12 14:36] - [2013-05-04 00:45] - 2233600 ____A (Microsoft Corporation) D750CE2A52F1B95E654CF2904C88EF1F
 
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe
[2013-06-15 01:03] - [2013-05-03 23:59] - 1483776 ____A (Microsoft Corporation) D0C69E44BC1E1D4AD290FD84104623D8
 
C:\Windows\System32\wscsvc.dll
[2013-05-31 21:19] - [2013-04-08 21:51] - 0099840 ____A (Microsoft Corporation) 012CFE7F0F95266F554EE3B91EE2128A
 
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2013-06-15 01:03] - [2013-05-03 23:59] - 3241472 ____A (Microsoft Corporation) BE302BABE45EC05995F8DC66E37BBB3D
 
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2013-06-12 04:45] - [2013-04-23 15:55] - 0068096 ____A (Microsoft Corporation) AFA426B0E7975CEB21F8B6711EFA8945
 
C:\Program Files\Windows Defender\MpSvc.dll
[2013-05-31 21:17] - [2013-01-28 16:08] - 1555920 ____A (Microsoft Corporation) 905601FFF40D8DA9FA82CBE77D1F5EB1
 
C:\Program Files\Windows Defender\MsMpEng.exe
[2013-05-31 21:17] - [2013-01-28 18:57] - 0014920 ____A (Microsoft Corporation) 473B9548568BA927ACE0B77EC208A561
 
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****

 

 

The results from minitoolbox;

 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Declan (administrator) on 25-06-2013 at 02:06:53
Running from "C:\Users\Declan\Downloads"
Windows 8  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 9" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : TikTok
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 1E-D0-5A-60-94-F5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 2C-D0-5A-60-94-F5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::7473:7546:7628:6eb5%13(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, June 25, 2013 1:41:03 AM
   Lease Expires . . . . . . . . . . : Tuesday, June 25, 2013 2:41:03 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 321704026
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-D9-4A-F9-74-46-A0-CC-74-CF
   DNS Servers . . . . . . . . . . . : 68.105.28.12
                                       68.105.29.12
                                       68.105.28.11
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 74-46-A0-CC-74-CF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{38B2D04C-70A7-4916-8E20-BE70B866A4BB}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 13:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:4e0:1969:b73f:55d3(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::4e0:1969:b73f:55d3%17(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  68.105.28.12
 
Name:    google.com
Addresses:  2607:f8b0:4007:801::1000
 74.125.239.7
 74.125.239.8
 74.125.239.9
 74.125.239.14
 74.125.239.0
 74.125.239.1
 74.125.239.2
 74.125.239.3
 74.125.239.4
 74.125.239.5
 74.125.239.6
 
 
Pinging google.com [74.125.224.174] with 32 bytes of data:
Reply from 74.125.224.174: bytes=32 time=29ms TTL=56
Reply from 74.125.224.174: bytes=32 time=208ms TTL=56
 
Ping statistics for 74.125.224.174:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 208ms, Average = 118ms
Server:  cdns2.cox.net
Address:  68.105.28.12
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=76ms TTL=52
Reply from 206.190.36.45: bytes=32 time=149ms TTL=52
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 76ms, Maximum = 149ms, Average = 112ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=7ms TTL=128
Reply from 127.0.0.1: bytes=32 time=7ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 7ms, Average = 7ms
===========================================================================
Interface List
 14...1e d0 5a 60 94 f5 ......Microsoft Wi-Fi Direct Virtual Adapter
 13...2c d0 5a 60 94 f5 ......Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
 12...74 46 a0 cc 74 cf ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 16...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.4     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.4    281
      192.168.0.4  255.255.255.255         On-link       192.168.0.4    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.4    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.4    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.4    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 17    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 17    306 2001::/32                On-link
 17    306 2001:0:5ef5:79fd:4e0:1969:b73f:55d3/128
                                    On-link
 13    281 fe80::/64                On-link
 17    306 fe80::/64                On-link
 17    306 fe80::4e0:1969:b73f:55d3/128
                                    On-link
 13    281 fe80::7473:7546:7628:6eb5/128
                                    On-link
  1    306 ff00::/8                 On-link
 17    306 ff00::/8                 On-link
 13    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [55296] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [72192] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [53760] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/24/2013 05:07:52 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3900
 
Error: (06/24/2013 05:07:52 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3900
 
Error: (06/24/2013 05:07:52 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/24/2013 05:07:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1872
 
Error: (06/24/2013 05:07:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1872
 
Error: (06/24/2013 05:07:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/24/2013 03:50:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3900
 
Error: (06/24/2013 03:50:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3900
 
Error: (06/24/2013 03:50:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/24/2013 05:04:14 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {c67cd95a-bb9a-4447-a43a-5f9a593375b3}
 
 
System errors:
=============
Error: (06/24/2013 08:54:38 AM) (Source: DCOM) (User: TIKTOK)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (06/24/2013 08:54:26 AM) (Source: DCOM) (User: TIKTOK)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (06/24/2013 08:54:06 AM) (Source: DCOM) (User: TIKTOK)
Description: 1084WSearchUnavailable{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (06/24/2013 08:54:05 AM) (Source: DCOM) (User: TIKTOK)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (06/24/2013 08:53:49 AM) (Source: DCOM) (User: TIKTOK)
Description: 1084WSearchUnavailable{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (06/24/2013 08:53:49 AM) (Source: DCOM) (User: TIKTOK)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (06/24/2013 08:53:27 AM) (Source: DCOM) (User: TIKTOK)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (06/24/2013 08:53:13 AM) (Source: DCOM) (User: TIKTOK)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (06/24/2013 08:53:09 AM) (Source: DCOM) (User: TIKTOK)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (06/24/2013 08:53:09 AM) (Source: DCOM) (User: TIKTOK)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
 
Microsoft Office Sessions:
=========================
Error: (06/24/2013 05:07:52 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3900
 
Error: (06/24/2013 05:07:52 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3900
 
Error: (06/24/2013 05:07:52 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/24/2013 05:07:50 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1872
 
Error: (06/24/2013 05:07:50 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1872
 
Error: (06/24/2013 05:07:50 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/24/2013 03:50:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3900
 
Error: (06/24/2013 03:50:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3900
 
Error: (06/24/2013 03:50:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/24/2013 05:04:14 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {c67cd95a-bb9a-4447-a43a-5f9a593375b3}
 
 
=========================== Installed Programs ============================
 
4 Elements II (Version: 2.2.0.98)
Adobe Shockwave Player 11.6 (Version: 11.6.6.636)
Amazon MP3 Downloader 1.0.18 (Version: 1.0.18)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD Catalyst Install Manager (Version: 8.0.881.0)
AMD Fuel (Version: 2012.0912.1709.28839)
AMD Quick Stream (Version: 3.3.26.0)
AMD VISION Engine Control Center (Version: 2012.0912.1709.28839)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Bejeweled 3 (Version: 2.2.0.98)
Bonjour (Version: 3.0.0.10)
Build-a-lot 4 - Power Source (Version: 2.2.0.98)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2012.0912.1709.28839)
Catalyst Control Center InstallProxy (Version: 2012.0912.1709.28839)
Catalyst Control Center Localization All (Version: 2012.0912.1709.28839)
CCC Help Chinese Standard (Version: 2012.0912.1708.28839)
CCC Help Chinese Traditional (Version: 2012.0912.1708.28839)
CCC Help Czech (Version: 2012.0912.1708.28839)
CCC Help Danish (Version: 2012.0912.1708.28839)
CCC Help Dutch (Version: 2012.0912.1708.28839)
CCC Help English (Version: 2012.0912.1708.28839)
CCC Help Finnish (Version: 2012.0912.1708.28839)
CCC Help French (Version: 2012.0912.1708.28839)
CCC Help German (Version: 2012.0912.1708.28839)
CCC Help Greek (Version: 2012.0912.1708.28839)
CCC Help Hungarian (Version: 2012.0912.1708.28839)
CCC Help Italian (Version: 2012.0912.1708.28839)
CCC Help Japanese (Version: 2012.0912.1708.28839)
CCC Help Korean (Version: 2012.0912.1708.28839)
CCC Help Norwegian (Version: 2012.0912.1708.28839)
CCC Help Polish (Version: 2012.0912.1708.28839)
CCC Help Portuguese (Version: 2012.0912.1708.28839)
CCC Help Russian (Version: 2012.0912.1708.28839)
CCC Help Spanish (Version: 2012.0912.1708.28839)
CCC Help Swedish (Version: 2012.0912.1708.28839)
CCC Help Thai (Version: 2012.0912.1708.28839)
CCC Help Turkish (Version: 2012.0912.1708.28839)
ccc-utility64 (Version: 2012.0912.1709.28839)
Cradle Of Egypt Collector's Edition (Version: 2.2.0.98)
Cradle of Rome 2 (Version: 2.2.0.98)
CyberLink LabelPrint (Version: 2.5.2.5712)
CyberLink Media Suite 10 (Version: 10.0.2.2114)
CyberLink Power2Go 8 (Version: 8.0.2.2110)
CyberLink PowerDVD (Version: 10.0.7.4528)
CyberLink YouCam (Version: 3.5.5.5811)
D3DX10 (Version: 15.4.2368.0902)
DMUninstaller
Energy Star (Version: 1.0.9)
eSafe Security Control 1.0.0.2522 (Version: 1.0.0.2522)
Farm Frenzy (Version: 2.2.0.98)
FATE: The Cursed King (Version: 2.2.0.97)
Final Drive Fury (Version: 2.2.0.95)
Gardenscapes: Mansion Makeover (Version: 3.0.2.32)
Google Chrome (Version: 27.0.1453.116)
Google Update Helper (Version: 1.3.21.145)
Governor of Poker 2 Premium Edition (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
House of 1000 Doors: Family Secrets (Version: 2.2.0.98)
Hoyle Card Games (Version: 2.2.0.95)
HP Connected Remote (Version: 1.0.1218)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Documentation (Version: 1.2.0.0)
HP Games (Version: 1.0.3.0)
HP MyRoom (Version: 9.0.0.0)
HP Postscript Converter (Version: 3.1.3591)
HP Quick Launch (Version: 3.0.6)
HP Recovery Manager (Version: 8.00)
HP Registration Service (Version: 1.1.6232.4245)
HP Support Assistant (Version: 7.0.39.15)
HP Utility Center (Version: 1.0.8)
HP Wireless Button Driver (Version: 1.0.6.1)
iTunes (Version: 11.0.4.4)
Jewel Match 3 (Version: 2.2.0.98)
John Deere Drive Green (Version: 2.2.0.95)
Luxor Evolved (Version: 2.2.0.98)
Mahjongg Dimensions Deluxe: Tiles in Time (Version: 2.2.0.98)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office (Version: 14.0.6120.5004)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mortimer Beckett and the Crimson Thief Premium Edition (Version: 2.2.0.98)
Movie Maker (Version: 16.4.3503.0728)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
Mystery P.I. - Curious Case of Counterfeit Cove (Version: 2.2.0.98)
Norton Internet Security (Version: 20.4.0.40)
Peggle Nights (Version: 2.2.0.98)
Penguins! (Version: 2.2.0.98)
Photo Common (Version: 16.4.3503.0728)
Photo Gallery (Version: 16.4.3503.0728)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.98)
Qualcomm Atheros Driver Installation Program (Version: 10.0)
Realtek Ethernet Controller Driver (Version: 8.2.612.2012)
Realtek High Definition Audio Driver (Version: 6.0.1.6662)
Realtek PCIE Card Reader (Version: 6.2.8400.29034)
Roads of Rome 3 (Version: 2.2.0.98)
Royal Envoy 2 Collector's Edition (Version: 3.0.2.32)
Search Protect by conduit (Version: 1.5.0.71)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 16.6.1.3)
Tales of Lagoona (Version: 2.2.0.110)
Update Installer for WildTangent Games App
WebCake 3.00 (Version: 3.00)
WhiteSmoke New Toolbar (Version: 6.13.50.5)
WildTangent Games (Version: 1.0.3.0)
WildTangent Games App (Version: 4.0.9.7)
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live Photo Common (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
Youda Jewel Shop (Version: 3.0.2.32)
Zuma's Revenge (Version: 2.2.0.98)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 55%
Total physical RAM: 3682.26 MB
Available physical RAM: 1657 MB
Total Pagefile: 4322.26 MB
Available Pagefile: 1891.88 MB
Total Virtual: 4095.88 MB
Available Virtual: 3969.08 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:442.88 GB) (Free:398.56 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:22.11 GB) (Free:2.72 GB) NTFS
3 Drive e: (TRUE_BLOOD_SEASON1_DISC4) (CDROM) (Total:7.23 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\TIKTOK
 
Administrator            Declan                   Guest                    
 
 
**** End of log ****
 
So, Malware Bytes found no malicious items, however, I should tell you that I ran a scan earlier which did remove some threats. This time, though, I did update to the latest version. Here is the log anyway:
 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.06.25.02
 
Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16599
Declan :: TIKTOK [administrator]
 
Protection: Enabled
 
6/25/2013 2:16:08 AM
mbam-log-2013-06-25 (02-16-08).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 208686
Time elapsed: 15 minute(s), 24 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 

I'm going to restart my computer now (even though Malware Bytes didn't have to clean anything up)...I'll finish this up in a second post, soon to follow...



#4 BillShakespeare

BillShakespeare
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:27 AM

Posted 25 June 2013 - 05:53 AM

PART TWO

 

Okay, so I ran MalwareBytes' Anti-Rootkit, and, oddly enough, it finished its scan and declared that there was "no malware found." Here is the system-log, though I'd be surprised if it was of any use to you (I could not find, in the MBAR folder, the other text file you directed me to look for);

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1004
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.2.9200 Windows 8 x64
 
Account is Administrative
 
Internet Explorer version: 10.0.9200.16599
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 1.697000 GHz
Memory total: 3861127168, free: 1898430464
 
Downloaded database version: v2013.06.25.03
Initializing...
------------ Kernel report ------------
     06/25/2013 02:51:13
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_AuthenticAMD.dll
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\Drivers\WppRecorder.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\amd_sata.sys
\SystemRoot\System32\drivers\storport.sys
\SystemRoot\System32\drivers\amd_xata.sys
\SystemRoot\System32\drivers\EhStorClass.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\DRIVERS\wfplwfs.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\System32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\CLVirtualDrive.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\System32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\System32\drivers\amdppm.sys
\SystemRoot\system32\DRIVERS\atikmpag.sys
\SystemRoot\system32\DRIVERS\atikmdag.sys
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\usbohci.sys
\SystemRoot\System32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbfilter.sys
\SystemRoot\System32\drivers\usbehci.sys
\SystemRoot\System32\drivers\i8042prt.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\system32\DRIVERS\Rt630x64.sys
\SystemRoot\system32\DRIVERS\athw8x.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\system32\DRIVERS\RtsP2Stor.sys
\SystemRoot\System32\drivers\CmBatt.sys
\SystemRoot\System32\drivers\BATTC.SYS
\SystemRoot\System32\drivers\wmiacpi.sys
\SystemRoot\System32\drivers\WirelessButtonDriver64.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\System32\drivers\ks.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\System32\drivers\usbhub.sys
\SystemRoot\system32\drivers\AtihdW86.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\udfs.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_amd_sata.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\appexDrv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\NISx64\1404000.028\SYMDS64.SYS
\SystemRoot\system32\drivers\NISx64\1404000.028\ccSetx64.sys
\SystemRoot\system32\drivers\NISx64\1404000.028\SYMEFA64.SYS
\??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
\SystemRoot\system32\drivers\NISx64\1404000.028\SRTSPX64.SYS
\SystemRoot\System32\Drivers\NISx64\1404000.028\SYMNETS.SYS
\SystemRoot\system32\drivers\NISx64\1404000.028\Ironx64.SYS
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\SystemRoot\System32\drivers\condrv.sys
\SystemRoot\System32\Drivers\NISx64\1404000.028\SRTSP64.SYS
\SystemRoot\system32\DRIVERS\cdfs.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\System32\drivers\rdpvideominiport.sys
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\BASHDefs\20130620.001\BHDrvx64.sys
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\VirusDefs\20130624.020\EX64.SYS
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\VirusDefs\20130624.020\ENG64.SYS
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\IPSDefs\20130622.001\IDSvia64.sys
\??\C:\Windows\system32\drivers\mbam.sys
\SystemRoot\System32\cdd.dll
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\mbamswissarmy.sys
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa80041c2420
Upper Device Driver Name: \Driver\disk\
Lower Device Name: \Device\00000032\
Lower Device Object: 0xfffffa8003f937f0
Lower Device Driver Name: \Driver\amd_sata\
<<<2>>>
Device number: 0, partition: 4
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa80041c2420, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80041c1040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80041c2420, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xfffffa8003f91600, DeviceName: Unknown, DriverName: \Driver\amd_xata\
DevicePointer: 0xfffffa8003f937f0, DeviceName: \Device\00000032\, DriverName: \Driver\amd_sata\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
Partition type: GUID
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
Device number: 0, partition: 4
Partition type: GUID
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\Windows\system32\drivers...
<<<2>>>
Device number: 0, partition: 4
Partition type: GUID
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: 1E1F4777
 
GPT Protective MBR Partition information:
 
    Partition 0 type is EFI-GPT (0xee)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1  Numsec = 4294967295
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
GPT Partition information:
 
    GPT Header Signature 4546492050415254
    GPT Header Revision 65536 Size 92 CRC 3076468142
    GPT Header CurrentLba = 1 BackupLba 976773167
    GPT Header FirstUsableLba 34  LastUsableLba 976773134
    GPT Header Guid 7d32dff-9f2b-4b9a-baa0-394373bad2e4
    GPT Header Contains 128 partition entries starting at LBA 2
    GPT Header Partition entry size = 128
 
    Backup GPT header Signature 4546492050415254
    Backup GPT header Revision 65536 Size 92 CRC 3076468142
    Backup GPT header CurrentLba = 976773167 BackupLba 1
    Backup GPT header FirstUsableLba 34  LastUsableLba 976773134
    Backup GPT header Guid 7d32dff-9f2b-4b9a-baa0-394373bad2e4
    Backup GPT header Contains 128 partition entries starting at LBA 976773135
    Backup GPT header Partition entry size = 128
 
    Partition 0 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 3a95b505-e420-493a-816b-8b156e1c666
    FirstLBA 2048  Last LBA 821247
    Attributes 1
    Partition Name                 Basic data partition
 
    Partition 1 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
    Partition ID ac60f218-f8c7-4e9f-b748-a49b557326c8
    FirstLBA 821248  Last LBA 1353727
    Attributes 0
    Partition Name                 EFI system partition
 
    GPT Partition 1 is bootable
    Partition 2 Type e3c9e316-b5c-4db8-817d-f92df0215ae
    Partition ID efd38edd-292-43e4-b5c0-24f183207ac
    FirstLBA 1353728  Last LBA 1615871
    Attributes 0
    Partition Name         Microsoft reserved partition
 
    Partition 3 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID 22e2109d-52ed-48fb-b5f3-7425ea23965
    FirstLBA 1615872  Last LBA 930408447
    Attributes 0
    Partition Name                 Basic data partition
 
    Partition 4 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID bb6c0462-8a35-43f5-ac7f-d4da6b936f51
    FirstLBA 930408448  Last LBA 976773119
    Attributes 1
    Partition Name                 Basic data partition
 
Disk Size: 500107862016 bytes
Sector size: 512 bytes
 
Done!
Scan finished
 

Now here is the rkill text log:

 

Rkill 2.5.3 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 0Rkill 2.5.3 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 06/25/2013 03:45:40 AM in x64 mode.
Windows Version: Windows 8 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
6/25/2013 03:45:40 AM in x64 mode.
Windows Version: Windows 8 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * Explorer Policy Removed:  NoActiveDesktopChanges [HKLM]
 
Backup Registry file created at:
 C:\Users\Declan\Desktop\rkill\rkill-06-25-2013-03-46-14.reg
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * WinDefend => "%ProgramFiles%\Windows Defender\MsMpEng.exe" [Incorrect ImagePath]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 06/25/2013 03:49:42 AM
Execution time: 0 hours(s), 4 minute(s), and 1 seconds(s)
 
Though I don't know anything about reading these logs, it seems that rkill found little or nothing wrong. Yet, my browsers are still hijacked by this stupid toolbar and my overall performance is sluggish as hell. Again, thanks for your help. 


#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,658 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:27 AM

Posted 25 June 2013 - 07:09 PM

p22002970.gif If your Norton includes a firewall make sure Windows firewall is OFF (it's listed as ON).

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 BillShakespeare

BillShakespeare
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:27 AM

Posted 26 June 2013 - 03:24 AM

Adwcleaner:
 
# AdwCleaner v2.303 - Logfile created 06/26/2013 at 01:04:29
# Updated 08/06/2013 by Xplode
# Operating system : Windows 8  (64 bits)
# User : Declan - TIKTOK
# Boot Mode : Normal
# Running from : C:\Users\Declan\Downloads\adwcleaner.exe
# Option [Delete]
 
 
***** [Services] *****
 
Stopped & Deleted : CltMngSvc
Stopped & Deleted : eSafeSvc
Stopped & Deleted : WebCake Desktop Updater
 
***** [Files / Folders] *****
 
Deleted on reboot : C:\Users\Declan\AppData\Local\Google\Chrome\User Data\Default\Extensions\klibnahbojhkanfgaglnlalfkgpcppfi
File Deleted : C:\END
File Deleted : C:\Users\Public\Desktop\eBay.lnk
Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\Program Files (x86)\SearchProtect
Folder Deleted : C:\Program Files (x86)\WebCake
Folder Deleted : C:\Program Files (x86)\WhiteSmoke_New
Folder Deleted : C:\ProgramData\eSafe
Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\Users\Declan\AppData\Local\Conduit
Folder Deleted : C:\Users\Declan\AppData\Local\Google\Chrome\User Data\Default\Extensions\fjoijdanhaiflhibkljeklcghcmmfffh
Folder Deleted : C:\Users\Declan\AppData\Local\Google\Chrome\User Data\Default\Extensions\klibnahbojhkanfgaglnlalfkgpcppfi
Folder Deleted : C:\Users\Declan\AppData\Local\SwvUpdater
Folder Deleted : C:\Users\Declan\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Declan\AppData\LocalLow\PriceGong
Folder Deleted : C:\Users\Declan\AppData\LocalLow\WhiteSmoke_New
Folder Deleted : C:\Users\Declan\AppData\Roaming\SearchProtect
Folder Deleted : C:\Users\Declan\AppData\Roaming\WebCake
 
***** [Registry] *****
 
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKCU\Software\AppDataLow\Software\WhiteSmoke_New
Key Deleted : HKCU\Software\AppDataLow\Toolbar
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Google\Chrome\Extensions\klibnahbojhkanfgaglnlalfkgpcppfi
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{739DF940-C5EE-4BAB-9D7E-270894AE687A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1BB8B3AE-757D-443F-B3A4-0629E709B0D9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{739DF940-C5EE-4BAB-9D7E-270894AE687A}
Key Deleted : HKCU\Software\SearchProtect
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3289847
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\Desksvc
Key Deleted : HKLM\Software\eSafeSecControl
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1BB8B3AE-757D-443F-B3A4-0629E709B0D9}
Key Deleted : HKLM\Software\SearchProtect
Key Deleted : HKLM\Software\V9
Key Deleted : HKLM\Software\WhiteSmoke_New
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{1BB8B3AE-757D-443F-B3A4-0629E709B0D9}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{739DF940-C5EE-4BAB-9D7E-270894AE687A}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\fjoijdanhaiflhibkljeklcghcmmfffh
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\klibnahbojhkanfgaglnlalfkgpcppfi
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{08D6624F-6935-46A4-9861-E7B9272C8081}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F68D49C8-5A78-45A2-8925-34EB691FB0D9}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{739DF940-C5EE-4BAB-9D7E-270894AE687A}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\eSafeSecControl
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\WhiteSmoke_New Toolbar
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9EDC0C90-2B5B-4512-953E-35767BAD5C67}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C4ED781C-7394-4906-AAFF-D6AB64FF7C38}
Key Deleted : HKLM\SOFTWARE\Tarma Installer
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{739DF940-C5EE-4BAB-9D7E-270894AE687A}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{739DF940-C5EE-4BAB-9D7E-270894AE687A}]
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [searchprotect]
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [WebCake Desktop]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{739DF940-C5EE-4BAB-9D7E-270894AE687A}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [SearchProtectAll]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{739DF940-C5EE-4BAB-9D7E-270894AE687A}]
 
***** [Internet Browsers] *****
 
-\\ Internet Explorer v10.0.9200.16537
 
Replaced : [HKCU\Software\Microsoft\Internet Explorer\Main - Start Page] = hxxp://search.conduit.com/?ctid=CT3289847&octid=CT3289847&SearchSource=61&CUI=UN21545862021052222&UM=2&UP=SPACCF77F6-C723-42CB-BFA4-A4BEC051FD68&SSPV=TB_T5 --> hxxp://www.google.com
 
-\\ Google Chrome v27.0.1453.116
 
File : C:\Users\Declan\AppData\Local\Google\Chrome\User Data\Default\Preferences
 
Deleted [l.27] : icon_url = "hxxp://search.conduit.com/fav.ico",
Deleted [l.30] : keyword = "search.conduit.com",
Deleted [l.34] : search_url = "hxxp://search.conduit.com/Results.aspx?q={searchTerms}&SearchSource=49&CUI=UN17[...]
Deleted [l.35] : suggest_url = "hxxp://suggest.search.conduit.com/CSuggestJson.ashx?prefix={searchTerms}&CUI=U[...]
Deleted [l.2321] : homepage = "hxxp://search.conduit.com/?ctid=CT3289847&SearchSource=48&CUI=UN17387167603101422&UM[...]
 
*************************
 
AdwCleaner[S1].txt - [6175 octets] - [26/06/2013 01:04:29]
 
########## EOF - C:\AdwCleaner[S1].txt - [6235 octets] ##########
 

Junkware Removal Tool:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.9.4 (05.06.2013:1)
OS: Windows 8 x64
Ran by Declan on Wed 06/26/2013 at  1:11:01.19
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0CD51A01-5450-46BD-97A2-A1CE25B70C9E}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 06/26/2013 at  1:21:19.48
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

Final log forthcoming...



#7 BillShakespeare

BillShakespeare
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:27 AM

Posted 26 June 2013 - 03:23 PM

Ok, so the ESET scanner found nothing. I will say, however, that running the previous programs seems to have done the trick. I've got my browser back and the computer also seems to be running better. I am deeply grateful for all your help. Let me know if there's anything else I can do. Thanks!



#8 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,658 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:27 AM

Posted 26 June 2013 - 06:04 PM

Excellent!

 

Your computer is clean p3879546.jpg

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/
Windows 8: http://www.bleepingcomputer.com/tutorials/windows-8-system-restore-guide/#disable

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

12. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 BillShakespeare

BillShakespeare
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:27 AM

Posted 26 June 2013 - 06:58 PM

Again, many thanks!



#10 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,658 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:27 AM

Posted 26 June 2013 - 07:08 PM

You're very welcome p22002759.gif


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users