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Google Chrome won't load certain websites...


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#1 guitarguy93

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Posted 24 June 2013 - 09:59 AM

So, I have a MIDI controller called a Novation Launchpad. I needed to update the drivers for it, but when I try to visit Novation's website (novationmusic.com), Google Chrome returns an error:

Oops! Google Chrome could not connect to us.novationmusic.com

 

I have tried restarting my router and modem. I've looked around on Google's User Forums and tried every action I could find on there with no luck. I've run spyware/adware scans and malware scans with nothing being shown. I tried deleting the cache and cookies, along with temp. internet files. Nothing works. I know this site isn't down because a friend accessed it on his computer at his house and sent me the proper file that I needed. Is it possible that the site is only down in my area? This friend of mine lives out-of-state, and I've tried this site at more than one location with no luck. Also, other people have tried it from my home internet connection and had the same error. My host file doesn't seem to be blocking anything, although I can't seem to edit it in any way, even though I'm on an admin. account on the laptop that I'm using. I also believe that all my drivers are up-to-date.

 

Help me out, anyone? This has happened with other sites recently, also, but I can't remember which ones.

 

Running: Inspiron 15R N5110

OS: Windows 8 Pro x64

A/V: ESET Smart Security 5

 

P.S. - As some of you may know, I had to format my hard drive and reinstall Windows 8 due to a virus. I'm not entirely sure if this caused it, because I hadn't visited the site before the new OS, but I suppose it's possible that the formatting/reinstall caused it because of possible outdated drivers that I haven't noticed. I'm currently on Dell's website and I have System Detect running, so, I'll have the latest drivers shortly.



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#2 buddy215

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Posted 24 June 2013 - 10:45 AM

Try changing your DNS server. See info in link.

Use OpenDNS

 

I've used OpenDNS for a few years now without any problem. I had a similar issue as you are having.

Changing DNS server solved my problem.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 guitarguy93

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Posted 24 June 2013 - 11:20 AM

Nope. Didn't work. =/



#4 buddy215

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Posted 24 June 2013 - 11:32 AM

It is possible that your ISP or your IP  has been black listed by that website.

I'm able to reach the website. So I know it is up and running.

 

Maybe your friend that sent you the driver can ask the site if you have been black listed.

The malware you had may have caused the black listing.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 guitarguy93

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Posted 24 June 2013 - 04:05 PM

Why would two IPs get blacklisted, though? At the same time.

 

EDIT: I used a proxy to get on to their website and it appears that the problem is my IP being blacklisted, as I can access the site through a proxy. Is there any way to get "Un-blacklisted?"


Edited by guitarguy93, 24 June 2013 - 08:39 PM.


#6 hamluis

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Posted 25 June 2013 - 10:02 AM

<<Is there any way to get "Un-blacklisted?">>
 

For starters, please read:

 

http://www.blacklist.ie/index.php?option=com_content&task=view&id=14

 

http://www.axigen.com/articles/what-to-do-if-you-are-blacklisted_23.html

 

Louis

 



#7 Allan

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Posted 25 June 2013 - 11:21 AM

Does the same thing happen with other browsers (IE, Firefox, Opera)? If so, then you need to contact your ISP.



#8 guitarguy93

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Posted 25 June 2013 - 06:23 PM

I'll definitely look into getting my IP changed from my ISP. Yes, the same thing does happen on all browsers I've tried.






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