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ICE/FBI Moneypak virus


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10 replies to this topic

#1 BCMusic

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Posted 23 June 2013 - 08:26 PM

The system is Windows 7. All safe mode options do not work. When attempting to boot into any safe mode, the computer immediately restarts. Please help.


Edited by BCMusic, 23 June 2013 - 08:39 PM.


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#2 Broni

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Posted 23 June 2013 - 10:01 PM

Welcome aboard p22002758.gif

 

I'll report this topic to appropriate helpers.

Hold on there....


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#3 BCMusic

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Posted 24 June 2013 - 01:10 AM

Thank you.



#4 etavares

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Posted 24 June 2013 - 04:00 PM

Hello, BCMusic.
My name is etavares and I will be helping you with this log.
 
Here are some guidelines to ensure we are able to get your machine back under your control.
 
  • Please do not run any unsupervised scans, fixes, etc.  We can work against each other and end up in a worse place.
  • Please subscribe to this topic if you have not already done so.  Please check back just in case, as the email system can fail at times.
  • Just because your machine is running better does not mean it is completely cleaned.  Please wait for the 'all clear' from me to say when we are done.
  • Please reply within 3 days to be fair to other people asking for help.
  • When in doubt, please stop and ask first.  There's no harm in asking questions!
  •  
     
     
    Step 1
     
    Please download Farbar Recovery Scan Tool and save it to a flash drive.
     
    Plug the flashdrive into the infected PC.
     
    If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
     
    If you are using Vista or Windows 7 enter System Recovery Options
     
    To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  •  
    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
  •  
    On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
     
    Select Command Prompt
     
    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64)  and press Enter 
  • Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
  •  
    etavares


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    #5 BCMusic

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    Posted 25 June 2013 - 06:43 AM

    etavares, thanks for helping.

     

    I get all the way to the part where it says:

    In the command window type e:\frst (for x64 bit version type e:\frst64)  and press Enter

    In my case, the flash drive is "G." However, when typing:

    g:\frst

    I get the following message:

    The subsystem needed to support the image type is not present.

    So I'm stuck right there.

     

    EDIT: I fixed it by downloading the 64bit version.

     

    It's scanning now so will post when it's finished.


    Edited by BCMusic, 25 June 2013 - 10:22 AM.


    #6 BCMusic

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    Posted 25 June 2013 - 07:05 AM

    When submitting the post, it says "Post too long." So I've uploaded it to Pastebin here.


    Edited by BCMusic, 25 June 2013 - 07:05 AM.


    #7 etavares

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    Posted 25 June 2013 - 02:51 PM

    Hello, BCMusic.
     
     
    Step 1
     
     
    From a working computer, please save the attached file to the flash drive with FRST.
     
    Then, boot the infected computer from FRST as before.  This time, please press the FIX button once and let it run.
     
    When done, shut down, pull out the flash drive and try to boot Windows.  Is it unlocked now?
     
    FRST will make a log on the flash drive called fixlog.txt  Please post that in your reply along with how the infected computer is working now.
     
     
    etavares

     

    Attached Files



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    #8 BCMusic

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    Posted 27 June 2013 - 07:59 PM

    I apologize for not responding, however the PC that is infected needs a new charger, so when I get it I will post back with that log. Please do not close topic. Thank you!



    #9 etavares

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    Posted 28 June 2013 - 05:15 AM

    OK, thanks for letting me know.

     

    -etavares



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    #10 etavares

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    Posted 07 July 2013 - 05:20 AM

    Did you get the new charger?



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    #11 etavares

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    Posted 10 July 2013 - 04:14 AM

    Due to the lack of feedback, this topic is now closed.

    In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

    Please include a link to your topic in the Private Message. Thank you.


    If I don't respond within 2 days, please feel free to PM me.
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