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Windows Update - Cannot Check for Updates


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#1 abazaba839

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Posted 23 June 2013 - 05:49 PM

When I check for updates, I get the following error:

 

---------------------------

Windows could not search for new updates

An error occurred while checking for new updates for your computer.

 

Error(s) found:
Code 80073712  Windows Update encountered an unknown error.

---------------------------

 

I noticed this because the "New updates are available" always displays at the bottom task bar (by the clock) and shows the same two updates that have already been installed:

  • Security Update for Windows 7 for x64-based Systems (KB2676562)
  • Security Update for Windows 7 for x64-based Systems (KB2813170)

 

I've tried running the "sfc /scannow" in an elevated command prompt but get the following message & error:

 

Beginning system scan.  This process will take some time.

 

Windows Resource Protection could not perform the requested operation.

 

Thanks.



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#2 sikntired

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Posted 23 June 2013 - 06:39 PM

Sounds like you have some corrupt Windows update components. By chance have you tried a System Restore? This may not correct your issue if there are corrupt components, but may be worth trying. Also if you have a System Repair Disk or OEM Windows Installation DVD. Both of these will repair any corrupt files.

 

Here's info on both:  http://www.sevenforums.com/tutorials/668-system-recovery-options.html



#3 abazaba839

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Posted 23 June 2013 - 07:09 PM

I have not yet tried a System Restore.  If I did that, wouldn't that just restore my computer to a previous state (losing all of the data I have put on since)? I'd rather not look at this option, but if that's all there is I'll certainly look at the info on both.

 

Thanks.



#4 jhayz

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Posted 23 June 2013 - 08:01 PM

Please try this link http://support.microsoft.com/mats/windows_update/


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#5 abazaba839

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Posted 24 June 2013 - 05:11 AM

I tried that - it said that it detected two issues and fixed them, but I still have the same issue.

 

Thanks.



#6 noknojon

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Posted 24 June 2013 - 06:52 AM

Update .bat file

If there are still problems, run this recommended repair batch file (as given) since it seemed the best non-M/soft fix I found.
•Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
 

net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv
net stop bits
net start bits
net stop cryptsvc
cd %systemroot%\system32
ren catroot2 catroot2old
net start cryptsvc
•Once you've done that click on File and select Save As...
•In the Save dialogue box click on the drop down menu next to Save as type and select All Files
•Name the file UPDATE Fix.bat (the .bat extension is very important)

•Save the file to your desktop and double click it to run it on XP. For Vista / Win7 right click on it and choose Run As Admin

A black box with writing in it will show for a few seconds, and then go. You can then delete the desktop item if you wish.

 

Please tell us if this helps -
 

 

Thank You -



#7 sikntired

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Posted 24 June 2013 - 07:07 AM

System restore will restore Drivers and settings to a good known working configuration.It will leave non OS related data alone.

 

The System Recovery Options menu is a group of Windows repair, restore, and diagnostic tools.

 

If your issue is not resolved folowing these then your only option may be to do a clean install.

 

Regards..........



#8 abazaba839

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Posted 24 June 2013 - 01:05 PM

noknojon -

 

I ran the batch file and it stopped/started all of the services successfully but I still have the same issue.

 

sikntired -

 

I'll look at the system restore once I've exhausted my other options (or receive no more replies here); I've found a bunch of different potential solutions so I'll see what else I can find.  Easier than digging through wherever I left my WIndows 7 disc :)

 

Thanks.



#9 quietman7

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Posted 24 June 2013 - 02:24 PM

I'm having a similar issue with my daughter's computer but maybe this will help in your case since it includes the error code you're receiving.

...When you try to connect to the Microsoft Windows Update website or to the Microsoft Update website, one of the following error codes is logged in the Windows Update log (windowsupdate.log) or in the Component Based Servicing log (CBS.log):

0x80073712

Unable to install updates in Windows Vista, Windows 7, Windows Server 2008
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