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Hang up after start up


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#1 afterlifex

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Posted 23 June 2013 - 04:54 PM

Well my computer has been hanging  after start up or comming back from sleep, it is fine in safe mode.

Shutting off all non-windows services has had no affect. As well I restored the computer to factory setting which solved the issue for a few weeks.

 

I am wondering if it could be hard drive related as I belive it already on the way out with a very rare "screech" from time to time.

 

(I will wait to give system specifcs till someone want me to run something)

 

 

thx



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#2 hamluis

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Posted 23 June 2013 - 07:09 PM

Please run the appropriate hard drivw diagnostic...if you suspect a failing hard drive.

 

Who is the manufacturer of your hard drive reflecting Windows?

 

Louis



#3 afterlifex

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Posted 23 June 2013 - 07:34 PM

I was just looking in to this...with http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

 

 

What I get from Belarc Advisor is: TOSHIBA MK2552GSX

 

but after that I can't get anywhere with http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnostic

After downloading the first program in the list it just tells me to select a drive which I have no idea how. The drive is shown I just am not sure how to select it.



#4 hamluis

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Posted 24 June 2013 - 10:38 AM

Go Start/Run...type devmgmt.msc and hit Enter.

 

Scroll down to Disk Drives, double click on it.

 

Post what detail is now revealed for Disk Drives.

 

Louis



#5 afterlifex

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Posted 24 June 2013 - 01:17 PM

Ricoh Memory Stick Disk Device

Ricoh  SD/MMC Disk Device

TOSHIBA MK2552GSX

 

Note: normal log in is working for this power up but it was after unsuccessful start up repair and chkdsk that seems to "stall" and do nothing over the course of 5~ hours. Similar to when it stalls out after log in of the 3 lights in the computer the one that is always flashing stops dong anything.

 

edit: I was able to get Sea Gate's scan tool working and got a bit more info:

 

--------------- SeaTools for Windows v1.2.0.8 ---------------
6/24/2013 2:47:28 PM
Model: TOSHIBA MK2552GSX
Serial Number: 78FSF1TWS
Firmware Revision: LV010A
Short DST - Started 6/24/2013 2:47:28 PM
Short DST - Pass 6/24/2013 2:49:30 PM
Identify - Started 6/24/2013 2:50:53 PM
SMART: Supported and enabled
48-bit Address feature set supported: True
Max LBA: 488397167
Host Protected Area features: Supported and enabled
Mandatory Power Management: Supported and enabled
Security Mode: Supported not enabled
SET MAX security extension: Supported not enabled
Advanced Power Managment: Supported and enabled
Download Firmware: False
SMART self-test supported: True
SMART error logging supported: True
Drive Temperature(C/F): 38/100
Power-On Hours: 11949


Edited by afterlifex, 24 June 2013 - 01:53 PM.


#6 hamluis

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Posted 24 June 2013 - 04:02 PM

Toshiba drives are made by Fujitsu.

 

http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities

 

Either of the first two under Diagnostic Tools will do.  The Windows version is run from within Windows, while the DOS version much be put on CD/floppy and does not run with Windows operative.

 

SeaTools for Windows...is for Seagate drives.  It may appear to run on other manufacturers' drives...but the accuracy of the results is not guaranteed.  The data you posted is meaningless, it's just administrative data about the drive.  You need to run the diagnostic portion of SeaTools...for it to be of any value when assessing a drive.

 

FWIW:  To "select" a drive...you usually put the mouse pointer on it...or otherwise follow the directions in the diagnostic.

 

Louis


Edited by hamluis, 24 June 2013 - 04:03 PM.


#7 afterlifex

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Posted 24 June 2013 - 04:20 PM

There are no directions, it is just a run file. Moving the mouse over the listed drive and clicking has no affect.

 

It would seem I am not the only one with such an issue http://www.help2go.com/forum/computer-help/109363-fujitsu-hdd-diagnostic-tool-problem.html






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