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How to find and manually delete "mf drivers" from my hard drive?


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#1 wader1

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Posted 23 June 2013 - 11:33 AM

Hello!

I need to know if anyone can help me find Canon "mf drivers" in my laptop. I am trying to re-install Canon MF3240 printer. It's telling me "an older version of mf drivers exists in this computer. uninstall the older version of mf drivers, and then try to install again." There is no canon folder on my machine anymore. I can not follow the --all programs-canon-mf drivers instruction anymore! Need to manually find it. Please help!

 



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#2 hamluis

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Posted 23 June 2013 - 12:34 PM

When such happens with printers...it's often because a process left behind by the uninstall effort...still relates to removed hardware.

 

I'd take a look, using a Speccy snapshot.

 

Please follow the directions at Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

 

Louis



#3 wader1

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Posted 23 June 2013 - 03:52 PM

Here it goes...

 

http://speccy.piriform.com/results/vZymYjewzeffv3LWdHmORav

 



#4 hamluis

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Posted 23 June 2013 - 04:58 PM

Canon MF3200 Series (Copy 1)
Printer Port: 
COM1:
Print Processor: 
winprint
Availability: 
Always
Priority: 
1
Duplex: 
None
Print Quality: 
600 dpi Monochrome
Status: 
The printer is being deleted
Driver
Driver Name: 
Canon MF3200 Series (v3.00)
Driver Path: 
C:\windows\system32\spool\DRIVERS\x64\3\CNAR0M_D1AD9.DLL
 
Canon MF3200 Series (Copy 2)
Printer Port: 
COM3:
Print Processor: 
winprint
Availability: 
Always
Priority: 
1
Duplex: 
None
Print Quality: 
600 dpi Monochrome
Status: 
The printer is being deleted
Driver
Driver Name: 
Canon MF3200 Series (v3.00)
Driver Path: 
C:\windows\system32\spool\DRIVERS\x64\3\CNAR0M_D1AD9.DLL
 
Canon MF3200 Series (Copy 3)
Printer Port: 
COM2:
Print Processor: 
winprint
Availability: 
Always
Priority: 
1
Duplex: 
None
Print Quality: 
600 dpi Monochrome
Status: 
The printer is being deleted
Driver
Driver Name: 
Canon MF3200 Series (v3.00)
Driver Path: 
C:\windows\system32\spool\DRIVERS\x64\3\CNAR0M_D1AD9.DLL
 
Uninstall the printers (multiple instances) via Devices & Printers in Control Panel...then disconnect it.  Reboot...see if printer is reflected.  If not, then reinstall the printer with correct drivers.
 
Louis
 

 



#5 wader1

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Posted 24 June 2013 - 03:01 PM

Sorry, didn't work. they keep coming back. I've even manually deleted those files, but the three instances of printer keep showing up! It still gives me the same error msg!  






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