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PC Freezes during Malwarebytes Scan


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7 replies to this topic

#1 jonshelton24

jonshelton24

  • Members
  • 3 posts
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  •  
  • Local time:03:12 PM

Posted 23 June 2013 - 09:51 AM

Hi,

 

My PC freezes when it gets to the end of my malwarebytes full scan.  I know I had some malware since I inadvertently downloaded something the other day.  Malware was picking up 3 threats during the scan, but it couldn't complete because the entire operating system would lock up at the end. 

 

I deleted then re-installed Malware Pro which didn't work), and then I ran ComboFix.  After that Malwarebytes only found 1 threat, but it still locked up the PC at the same place.  Here was the report from ComboFix.  Any suggestions?  Thanks.

 

ComboFix 13-06-22.01 - Kristina 06/23/2013   9:03.1.4 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3990.2260 [GMT -4:00]
Running from: c:\users\Kristina\Desktop\ComboFix.exe
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
 * Resident AV is active
.
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\PCDr\6261\AddOnDownloaded\1e512ef2-01fb-49fb-b09b-71de0eac4612.dll
c:\programdata\PCDr\6261\AddOnDownloaded\27ada864-54d8-46c9-a6e3-8334fa39b525.dll
c:\programdata\PCDr\6261\AddOnDownloaded\2eccd5d6-e118-4f76-97b6-ba56fb6c597a.dll
c:\programdata\PCDr\6261\AddOnDownloaded\31274d4c-b2a5-4954-874c-18abd8e795fc.dll
c:\programdata\PCDr\6261\AddOnDownloaded\b3ef58a2-77e9-414a-b8f6-b8cbbf497383.dll
c:\programdata\PCDr\6261\AddOnDownloaded\b69d9551-76e9-4872-95f8-075916f82d74.dll
c:\programdata\PCDr\6261\AddOnDownloaded\ba005e12-3139-4327-9f7a-9f2ea6a6c841.dll
c:\programdata\Roaming
c:\users\Kristina\AppData\Local\Microsoft\Windows\Temporary Internet Files\{069B93E5-3BA7-4C62-8220-5CF6C35058EF}.xps
c:\users\Kristina\AppData\Local\Microsoft\Windows\Temporary Internet Files\{419C824F-70C7-4855-A3E7-69CB1C0F7E64}.xps
c:\users\Kristina\AppData\Local\Microsoft\Windows\Temporary Internet Files\{98F4FA90-116B-4731-9AC9-60FAD3C9622C}.xps
c:\users\Kristina\Documents\~WRL1203.tmp
c:\users\Kristina\Documents\~WRL3348.tmp
c:\users\Kristina\g2mdlhlpx.exe
.
.
(((((((((((((((((((((((((   Files Created from 2013-05-23 to 2013-06-23  )))))))))))))))))))))))))))))))
.
.
2013-06-23 13:16 . 2013-06-23 13:16 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-06-23 03:45 . 2013-06-23 03:45 -------- d-----w- c:\users\Kristina\AppData\Roaming\Malwarebytes
2013-06-23 03:45 . 2013-06-23 03:45 -------- d-----w- c:\programdata\Malwarebytes
2013-06-23 03:45 . 2013-06-23 03:45 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2013-06-23 03:45 . 2013-04-04 18:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-06-23 00:14 . 2013-06-23 00:14 -------- d-----w- c:\users\Kristina\AppData\Roaming\WebCake
2013-06-23 00:14 . 2013-06-23 00:14 -------- d-----w- c:\program files (x86)\WebCake
2013-06-23 00:14 . 2013-06-23 00:14 -------- d-----w- c:\programdata\Tarma Installer
2013-06-23 00:12 . 2013-06-23 00:12 -------- d-----w- c:\users\Kristina\AppData\Local\AVG SafeGuard toolbar
2013-06-23 00:12 . 2013-06-23 00:12 -------- d-----w- c:\programdata\AVG SafeGuard toolbar
2013-06-23 00:11 . 2013-06-23 00:11 45856 ----a-w- c:\windows\system32\drivers\avgtpx64.sys
2013-06-23 00:11 . 2013-06-23 00:11 -------- d-----w- c:\program files (x86)\Common Files\AVG Secure Search
2013-06-23 00:11 . 2013-06-23 00:11 -------- d-----w- c:\program files (x86)\AVG SafeGuard toolbar
2013-06-23 00:11 . 2013-06-23 00:11 -------- d--h--w- c:\programdata\Common Files
2013-06-23 00:11 . 2013-06-23 00:11 -------- d-----w- c:\program files (x86)\FLVPlayer
2013-06-20 19:42 . 2013-06-20 19:42 -------- d-----w- c:\program files (x86)\Common Files\Java
2013-06-20 19:42 . 2013-06-20 19:42 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-06-20 19:42 . 2013-06-20 19:42 -------- d-----w- c:\program files (x86)\Java
2013-06-12 20:02 . 2013-06-12 20:02 -------- d-----w- c:\programdata\Creative
2013-06-12 00:14 . 2013-06-12 00:14 -------- d-----w- c:\programdata\PC-Doctor for Windows
2013-06-12 00:13 . 2013-06-12 00:14 -------- d-----w- c:\program files\My Dell
2013-06-04 17:59 . 2013-06-04 17:59 -------- d-----w- c:\program files (x86)\Common Files\Skype
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-06-20 19:42 . 2013-02-07 20:44 867240 ----a-w- c:\windows\SysWow64\npDeployJava1.dll
2013-06-20 19:42 . 2012-05-16 06:36 789416 ----a-w- c:\windows\SysWow64\deployJava1.dll
2013-06-11 19:18 . 2012-05-16 06:16 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-11 19:18 . 2012-05-16 06:16 692104 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-05-14 23:58 . 2010-06-24 16:33 22240 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\~\Browser Helper Objects\{2A5A2A90-3B30-4E6E-A955-2F232C6EF517}]
2013-06-07 20:55 197912 ----a-w- c:\program files (x86)\WebCake\WebCakeIEClient.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\~\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}]
2013-06-23 00:11 1991344 ----a-w- c:\program files (x86)\AVG SafeGuard toolbar\15.2.0.5\AVG SafeGuard toolbar_toolbar.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar]
"{95B7759C-8C7F-4BF1-B163-73684A933233}"= "c:\program files (x86)\AVG SafeGuard toolbar\15.2.0.5\AVG SafeGuard toolbar_toolbar.dll" [2013-06-23 1991344]
.
[HKEY_CLASSES_ROOT\clsid\{95b7759c-8c7f-4bf1-b163-73684a933233}]
[HKEY_CLASSES_ROOT\AVG SafeGuard toolbar.PugiObj.1]
[HKEY_CLASSES_ROOT\AVG SafeGuard toolbar.PugiObj]
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MobileDocuments"="c:\program files (x86)\Common Files\Apple\Internet Services\ubd.exe" [2012-02-23 59240]
"iCloudServices"="c:\program files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe" [2012-02-23 59240]
"ApplePhotoStreams"="c:\program files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe" [2012-02-24 59240]
"WebCake Desktop"="c:\users\Kristina\AppData\Roaming\WebCake\WebCakeDesktop.exe" [2013-06-07 47896]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Dell Webcam Central"="c:\program files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" [2011-04-13 503942]
"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2012-03-22 1675160]
"NeroLauncher"="c:\program files (x86)\Nero\SyncUP\NeroLauncher.exe" [2012-02-06 66872]
"AccuWeatherWidget"="c:\program files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" [2012-02-01 968048]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-05-31 59280]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2012-06-07 421776]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"HP Software Update"="c:\program files (x86)\Hp\HP Software Update\HPWuSchd2.exe" [2011-10-28 49208]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
"vProt"="c:\program files (x86)\AVG SafeGuard toolbar\vprot.exe" [2013-06-23 1226928]
.
c:\users\Kristina\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Monitor Ink Alerts - HP Officejet 6100 (Network).lnk - c:\windows\system32\RunDll32.exe "c:\program files\HP\HP Officejet 6100\bin\HPStatusBL.dll",RunDLLEntry SERIALNUMBER=CN2252B0WH05KR;CONNECTION=NW;MONITOR=1; [2009-7-13 45568]
OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files (x86)\Microsoft Office\Office14\ONENOTEM.EXE /tsr [2011-9-2 227712]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"mixer3"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 DellDigitalDelivery;Dell Digital Delivery Service;c:\program files (x86)\Dell Digital Delivery\DeliveryService.exe;c:\program files (x86)\Dell Digital Delivery\DeliveryService.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 AMPPALP;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Protocol;c:\windows\system32\DRIVERS\amppal.sys;c:\windows\SYSNATIVE\DRIVERS\amppal.sys [x]
R3 BBSvc;Bing Bar Update Service;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE [x]
R3 Bluetooth Media Service;Bluetooth Media Service;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]
R3 Impcd;Impcd;c:\windows\system32\drivers\Impcd.sys;c:\windows\SYSNATIVE\drivers\Impcd.sys [x]
R3 intaud_WaveExtensible;Intel WiDi Audio Device;c:\windows\system32\drivers\intelaud.sys;c:\windows\SYSNATIVE\drivers\intelaud.sys [x]
R3 McAWFwk;McAfee Activation Service;c:\progra~1\mcafee\msc\mcawfwk.exe;c:\progra~1\mcafee\msc\mcawfwk.exe [x]
R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys;c:\windows\SYSNATIVE\drivers\mferkdet.sys [x]
R3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe [x]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;c:\windows\system32\drivers\nusb3hub.sys;c:\windows\SYSNATIVE\drivers\nusb3hub.sys [x]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;c:\windows\system32\drivers\nusb3xhc.sys;c:\windows\SYSNATIVE\drivers\nusb3xhc.sys [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R4 McOobeSv;McAfee OOBE Service;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys;c:\windows\SYSNATIVE\drivers\mfewfpk.sys [x]
S1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx64.sys;c:\windows\SYSNATIVE\drivers\avgtpx64.sys [x]
S1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\DRIVERS\mfenlfk.sys;c:\windows\SYSNATIVE\DRIVERS\mfenlfk.sys [x]
S2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSr64.exe;c:\program files\Realtek\Audio\HDA\AERTSr64.exe [x]
S2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Service;c:\program files\Intel\BluetoothHS\BTHSAmpPalService.exe;c:\program files\Intel\BluetoothHS\BTHSAmpPalService.exe [x]
S2 BBUpdate;BBUpdate;c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE;c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE [x]
S2 Bluetooth Device Monitor;Bluetooth Device Monitor;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe [x]
S2 Bluetooth OBEX Service;Bluetooth OBEX Service;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe [x]
S2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Security Service;c:\program files\Intel\BluetoothHS\BTHSSecurityMgr.exe;c:\program files\Intel\BluetoothHS\BTHSSecurityMgr.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [x]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe [x]
S2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe [x]
S2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe;c:\windows\SYSNATIVE\mfevtps.exe [x]
S2 NAUpdate;Nero Update;c:\program files (x86)\Nero\Update\NASvc.exe;c:\program files (x86)\Nero\Update\NASvc.exe [x]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [x]
S2 Skype C2C Service;Skype C2C Service;c:\programdata\Skype\Toolbars\Skype C2C Service\c2c_service.exe;c:\programdata\Skype\Toolbars\Skype C2C Service\c2c_service.exe [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S2 vToolbarUpdater15.2.0;vToolbarUpdater15.2.0;c:\program files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.2.0\ToolbarUpdater.exe;c:\program files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.2.0\ToolbarUpdater.exe [x]
S2 WebCake Desktop Updater;WebCake Desktop Updater;c:\program files (x86)\WebCake\WebCakeDesktop.Updater.exe;c:\program files (x86)\WebCake\WebCakeDesktop.Updater.exe [x]
S3 AMPPAL;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Virtual Adapter;c:\windows\system32\DRIVERS\AMPPAL.sys;c:\windows\SYSNATIVE\DRIVERS\AMPPAL.sys [x]
S3 btmaux;Intel Bluetooth Auxiliary Service;c:\windows\system32\DRIVERS\btmaux.sys;c:\windows\SYSNATIVE\DRIVERS\btmaux.sys [x]
S3 btmhsf;btmhsf;c:\windows\system32\DRIVERS\btmhsf.sys;c:\windows\SYSNATIVE\DRIVERS\btmhsf.sys [x]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys;c:\windows\SYSNATIVE\drivers\cfwids.sys [x]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys;c:\windows\SYSNATIVE\DRIVERS\CtClsFlt.sys [x]
S3 FLxHCIc;Fresco Logic xHCI (USB3) Device Driver;c:\windows\system32\DRIVERS\FLxHCIc.sys;c:\windows\SYSNATIVE\DRIVERS\FLxHCIc.sys [x]
S3 FLxHCIh;Fresco Logic xHCI (USB3) Hub Device Driver;c:\windows\system32\DRIVERS\FLxHCIh.sys;c:\windows\SYSNATIVE\DRIVERS\FLxHCIh.sys [x]
S3 iBtFltCoex;iBtFltCoex;c:\windows\system32\DRIVERS\iBtFltCoex.sys;c:\windows\SYSNATIVE\DRIVERS\iBtFltCoex.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 iwdbus;IWD Bus Enumerator;c:\windows\system32\DRIVERS\iwdbus.sys;c:\windows\SYSNATIVE\DRIVERS\iwdbus.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys;c:\windows\SYSNATIVE\drivers\mfefirek.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
*Deregistered* - mfeavfk01
.
Contents of the 'Scheduled Tasks' folder
.
2013-06-23 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-05-16 19:18]
.
2013-06-22 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2116267851-2559168239-3981114895-1001Core.job
- c:\users\Kristina\AppData\Local\Google\Update\GoogleUpdate.exe [2012-09-08 16:39]
.
2013-06-23 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2116267851-2559168239-3981114895-1001UA.job
- c:\users\Kristina\AppData\Local\Google\Update\GoogleUpdate.exe [2012-09-08 16:39]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RTHDVCPL"="c:\program files\Realtek\Audio\HDA\RtkNGUI64.exe" [2011-04-14 6629480]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-08-05 167704]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-08-05 392472]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-08-05 416024]
"IntelPAN"="c:\program files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" [2011-11-01 1935120]
"BTMTrayAgent"="c:\program files (x86)\Intel\Bluetooth\btmshell.dll" [2011-10-18 10357008]
"DellStage"="c:\program files (x86)\Dell Stage\Dell Stage\stage_primary.exe" [2012-02-01 2195824]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.yahoo.com/
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\15.2.0\ViProtocol.dll
FF - ProfilePath - c:\users\Kristina\AppData\Roaming\Mozilla\Firefox\Profiles\5eso62ci.default\
FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://mysearch.avg.com/?cid={77955E33-91DB-4325-8888-7A7AC05C7847}&mid=a92f439ecda847d3814e9da2049c892c-2ad733eac737a11993c301f67f77b8e9e8bf810e&lang=en&ds=co011&pr=sa&d=2013-06-22 20:11&v=15.2.0.5&pid=safeguard&sg=0&sap=hp
FF - prefs.js: keyword.URL -
FF - user.js: extentions.webcake.installId - cf445766-5ad4-424a-bcab-37e5b28d8133
FF - user.js: extentions.webcake.defaultEnableAppsList - layers,brain/features,newOffers/wc
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Wow6432Node-HKLM-Run-Adobe Reader Speed Launcher - c:\program files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
Toolbar-Locked - (no file)
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
AddRemove-WT089446 - c:\program files (x86)\WildTangent\Dell Games\Wedding Dash - Ready
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_224_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_224_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_224_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_224_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
c:\program files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
c:\program files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
c:\program files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
.
**************************************************************************
.
Completion time: 2013-06-23  09:25:09 - machine was rebooted
ComboFix-quarantined-files.txt  2013-06-23 13:25
.
Pre-Run: 416,912,957,440 bytes free
Post-Run: 418,630,123,520 bytes free
.
- - End Of File - - B65E1F1144892BAC6C2B43762511CF5B
D41D8CD98F00B204E9800998ECF8427E
 

 



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#2 TheShooter93

TheShooter93

    Cody


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Posted 24 June 2013 - 10:24 PM

Hello jonshelton24,
 
My name is Cody and I'll be helping you clean up your computer.
 
It looks long and unnecessary, but what's below is very important information. Please take the time to read it before we get started.
 
I will reply as soon as possible (typically within 24 hours). In turn, I ask that you please respond within 72 hours. If you know you will be away longer than that, I just ask for notice ahead of time.
 
I am in Orlando, Florida at GMT-5 Hours (Eastern Standard Time). As previously stated, I normally respond within 24 hours, but I am a university student currently working full time. If I do not respond within 48 hours, feel free to send me a private message.
 
Some points for you to keep in mind:
 
-Do NOT run any tools unless instructed to do so.
 
-We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
   
-Do not attach logs or use code boxes, just copy and paste the text.
 
-I cannot see your computer.
 
-Periodically update me on the condition of your computer, and provide detail in every post.
 
-Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end.
 
 
NOTE: When you post your reply, do not use the StartNewTopic.gif button but use the AddReply.gif button instead. 
 
In the upper right hand corner of the topic you will see the WatchTopic.gif button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
 
NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.
 
NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

 

 


CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#3 TheShooter93

TheShooter93

    Cody


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Posted 24 June 2013 - 10:29 PM

jonshelton24,
 
Please download  DDS by sUBs from one of the following links.  Save it to your desktop.
 

Double click on the DDS icon, allow it to run.


Mark the option attach.txt.


Click on Start.


After the scan has finished, confirm the message with Ok.


DDS will automatically open both logfiles.


You can find them on your desktop as well.


Please post the content of those logfiles with your next answer.

 

-----------------------------------------

 
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet.  
 
Information on A/V control HERE

 


CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#4 jonshelton24

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Posted 25 June 2013 - 08:03 AM

Cody,

 

Thanks for your help.  I just got a response (earlier this morning) directly from Malwarebytes that I think has solved the issue.  Didn't quite have a chance to post that update to this thread. 

 

Hope I didn't waste too much of your time.  I know it is valuable.



#5 TheShooter93

TheShooter93

    Cody


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Posted 25 June 2013 - 08:55 AM

Hello jonshelton24,

 

I'm glad to hear your computer is working again.  :thumbup2:

 

Would you like me to verify that your system is clean?


CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#6 jonshelton24

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Posted 25 June 2013 - 08:12 PM

No, thanks, I don't think that will be necessary.  Thanks again!



#7 TheShooter93

TheShooter93

    Cody


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Posted 25 June 2013 - 08:24 PM

You're welcome! :)


CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#8 Casey_boy

Casey_boy

    Bleeping physicist


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Posted 26 June 2013 - 03:20 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *





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