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virus removal help


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10 replies to this topic

#1 youtubeboob

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Posted 23 June 2013 - 01:34 AM

I was watching Youtube. The computer screen suddenly went blank. The power was still on. I rebooted the computer. When the startup screen appeared the letters had started to change from plain English to garbled English. The back screen was filled with large exclaimation points. I have restarted multiple times in safe mode and ran restore. The blank screen still appears. I can access the internet through Safe Mode with Networking. Please let me know if you need any other info. Thanks

 

OS Name    Microsoft® Windows Vista™ Home Premium
Version    6.0.6001 Service Pack 1 Build 6001
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    BOSS-PC
System Manufacturer    Dell Inc.
System Model    Dell DXP061
System Type    X86-based PC
Processor    Intel® Core™2 CPU          6700  @ 2.66GHz, 2660 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date    Dell Inc. 2.2.0, 1/3/2007
SMBIOS Version    2.3
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume3
Locale    United States
Hardware Abstraction Layer    Version = "6.0.6001.18000"
User Name    Boss-PC\Boss
Time Zone    Central Daylight Time
Installed Physical Memory (RAM)    4.00 GB
Total Physical Memory    3.00 GB
Available Physical Memory    2.11 GB
Total Virtual Memory    6.19 GB
Available Virtual Memory    5.48 GB
Page File Space    3.29 GB
Page File    C:\pagefile.sys
 


Edited by hamluis, 23 June 2013 - 08:43 AM.
Moved from Vista to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 Broni

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Posted 23 June 2013 - 03:59 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 youtubeboob

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Posted 23 June 2013 - 08:08 PM

I ran SecurityCheck.exe. This is what posted in the text box.

 

 Results of screen317's Security Check version 0.99.67  
 Windows Vista Service Pack 1 x86 (UAC is enabled)  
 Out of date service pack!!
 Internet Explorer 7 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
 Windows Firewall Enabled!  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 34  
 Java™ SE Runtime Environment 6
 Java version out of Date!
 Adobe Flash Player     11.6.602.180  
 Adobe Reader 10.1.4 Adobe Reader out of Date!  
 Mozilla Firefox (21.0)
 Google Chrome 27.0.1453.110  
 Google Chrome 27.0.1453.116  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0 %
````````````````````End of Log``````````````````````
 

I'll continue with the rest and paste that when I'm done.

 

Thanks



#4 youtubeboob

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Posted 23 June 2013 - 08:12 PM

This is the FSS scan results

 

Farbar Service Scanner Version: 16-06-2013
Ran by Boss (administrator) on 23-06-2013 at 20:09:55
Running from "C:\Users\Boss\Desktop"
Windows Vista ™ Home Premium Service Pack 1 (X86)
Boot Mode: Network
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
Checking LEGACY_SDRSVC: ATTENTION!=====> Unable to open LEGACY_SDRSVC\0000 registry key. The key does not exist.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
Checking LEGACY_wscsvc: ATTENTION!=====> Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
Checking LEGACY_BITS: ATTENTION!=====> Unable to open LEGACY_BITS\0000 registry key. The key does not exist.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys
[2011-06-14 16:28] - [2011-04-21 08:16] - 0273408 ____A (Microsoft Corporation) 48EB99503533C27AC6135648E5474457

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2010-10-09 01:52] - [2010-06-16 10:55] - 0902032 ____A (Microsoft Corporation) 6216A954ED7045B62880A92D6C9B9FC7

C:\Windows\system32\dnsrslvr.dll
[2011-04-12 21:45] - [2011-03-02 09:49] - 0086528 ____A (Microsoft Corporation) 4805D9A6D281C7A7DEFD9094DEC6AF7D

C:\Windows\system32\mpssvc.dll
[2010-10-08 20:20] - [2008-01-18 23:34] - 0393216 ____A (Microsoft Corporation) D1639BA315B0D79DEC49A4B0E1FB929B

C:\Windows\system32\bfe.dll
[2010-10-09 01:52] - [2010-06-16 10:09] - 0328704 ____A (Microsoft Corporation) D3E6D78285529962349A7F1617035938

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe
[2010-10-08 20:19] - [2008-01-18 23:33] - 1054720 ____A (Microsoft Corporation) D5FB73D19C46ADE183F968E13F186B23

C:\Windows\system32\wscsvc.dll
[2010-10-08 20:19] - [2008-01-18 23:37] - 0061440 ____A (Microsoft Corporation) 683DD16B590372F2C9661D277F35E49C

C:\Windows\system32\wbem\WMIsvc.dll
[2010-10-08 20:19] - [2008-01-18 23:37] - 0161792 ____A (Microsoft Corporation) 00B79A7C984678F24CF052E5BEB3A2F5

C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll
[2010-10-08 20:20] - [2008-01-18 23:36] - 0758272 ____A (Microsoft Corporation) 02ED7B4DBC2A3232A389106DA7515C3D

C:\Windows\system32\es.dll
[2008-08-13 21:51] - [2008-04-18 00:48] - 0269312 ____A (Microsoft Corporation) 3CB3343D720168B575133A0A20DC2465

C:\Windows\system32\cryptsvc.dll
[2010-10-08 20:20] - [2008-01-18 23:34] - 0128000 ____A (Microsoft Corporation) 6DE363F9F99334514C46AEC02D3E3678

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll
[2010-04-14 18:05] - [2010-02-18 09:11] - 0190464 ____A (Microsoft Corporation) 6A35D233693EDC29A12742049BC5E37F

C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll
[2009-04-16 17:01] - [2009-03-02 23:39] - 0551424 ____A (Microsoft Corporation) 301AE00E12408650BADDC04DBC832830



**** End of log ****

 

I'm running the mini tool box next and I'll post the results



#5 youtubeboob

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Posted 23 June 2013 - 08:15 PM

These are the results of the mini tool box scan

 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Boss (administrator) on 23-06-2013 at 20:13:52
Running from "C:\Users\Boss\Desktop"
Windows Vista ™ Home Premium Service Pack 1 (X86)
Boot Mode: Network
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: http=127.0.0.1:5555

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================

Intel® 82566DC Gigabit Platform LAN Connect = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Local Area Connection" address=0.0.0.0


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Boss-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : launchmodem.com

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : launchmodem.com
   Description . . . . . . . . . . . : Intel® 82566DC Gigabit Platform LAN Connect
   Physical Address. . . . . . . . . : 00-16-76-BC-8C-C0
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1c03:2c96:2b07:144f%9(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.10.10.107(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, June 23, 2013 7:54:31 PM
   Lease Expires . . . . . . . . . . : Monday, June 24, 2013 7:54:31 PM
   Default Gateway . . . . . . . . . : 10.10.10.1
   DHCP Server . . . . . . . . . . . : 10.10.10.1
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.launchmodem.com
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  launchmodem
Address:  192.168.1.254

Name:    google.com
Addresses:  2607:f8b0:4002:c03::8a
      74.125.140.138
      74.125.140.139
      74.125.140.100
      74.125.140.101
      74.125.140.102
      74.125.140.113



Pinging google.com [74.125.140.138] with 32 bytes of data:

Reply from 74.125.140.138: bytes=32 time=17ms TTL=43

Reply from 74.125.140.138: bytes=32 time=18ms TTL=43



Ping statistics for 74.125.140.138:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 17ms, Maximum = 18ms, Average = 17ms

Server:  launchmodem
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24



Pinging yahoo.com [98.138.253.109] with 32 bytes of data:

Reply from 98.138.253.109: bytes=32 time=100ms TTL=43

Reply from 98.138.253.109: bytes=32 time=100ms TTL=43



Ping statistics for 98.138.253.109:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 100ms, Maximum = 100ms, Average = 100ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
  9 ...00 16 76 bc 8c c0 ...... Intel® 82566DC Gigabit Platform LAN Connect
  1 ........................... Software Loopback Interface 1
  8 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 12 ...00 00 00 00 00 00 00 e0  isatap.launchmodem.com
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0       10.10.10.1     10.10.10.107     20
       10.10.10.0    255.255.255.0         On-link      10.10.10.107    276
     10.10.10.107  255.255.255.255         On-link      10.10.10.107    276
     10.10.10.255  255.255.255.255         On-link      10.10.10.107    276
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      10.10.10.107    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      10.10.10.107    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  9    276 fe80::/64                On-link
  9    276 fe80::1c03:2c96:2b07:144f/128
                                    On-link
  1    306 ff00::/8                 On-link
  9    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/23/2013 07:55:07 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (06/23/2013 07:55:05 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (06/23/2013 07:55:05 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (06/23/2013 07:54:47 PM) (Source: EventSystem) (User: )
Description: d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (06/23/2013 01:50:11 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (06/23/2013 01:50:08 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (06/23/2013 01:50:08 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (06/23/2013 01:49:52 PM) (Source: EventSystem) (User: )
Description: d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (06/23/2013 09:29:00 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (06/23/2013 09:28:58 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (06/23/2013 08:04:49 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.153.360.0

    Update Source: %NT AUTHORITY59

    Update Stage: 4.2.0223.00

    Source Path: 4.2.0223.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\SYSTEM

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (06/23/2013 08:04:49 PM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (06/23/2013 07:54:56 PM) (Source: Service Control Manager) (User: )
Description: ASPI32
MpFilter
spldr
Wanarpv6

Error: (06/23/2013 07:54:56 PM) (Source: Service Control Manager) (User: )
Description: Computer BrowserServer%%1068

Error: (06/23/2013 07:54:52 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (06/23/2013 07:54:48 PM) (Source: DCOM) (User: )
Description: 1068fdPHost{145B4335-FE2A-4927-A040-7C35AD3180EF}

Error: (06/23/2013 07:54:47 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (06/23/2013 07:54:39 PM) (Source: LSM) (User: )
Description: Terminal Service start failed. The relevant status code was This service cannot be started in Safe Mode
.

Error: (06/23/2013 07:54:39 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (06/23/2013 07:54:39 PM) (Source: DCOM) (User: )
Description: 1084TermService{F9A874B6-F8A8-4D73-B5A8-AB610816828B}


Microsoft Office Sessions:
=========================
Error: (06/23/2013 07:55:07 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"C:\Users\Boss\Desktop\iTunes64Setup.exe

Error: (06/23/2013 07:55:05 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\Windows\Installer\{EA1FAE0F-2354-4E32-B423-ABAE8E358F91}\recordingmanager.exe

Error: (06/23/2013 07:55:05 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\Windows\Installer\{EA1FAE0F-2354-4E32-B423-ABAE8E358F91}\recordingmanager.exe

Error: (06/23/2013 07:54:47 PM) (Source: EventSystem)(User: )
Description: d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (06/23/2013 01:50:11 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"C:\Users\Boss\Desktop\iTunes64Setup.exe

Error: (06/23/2013 01:50:08 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\Windows\Installer\{EA1FAE0F-2354-4E32-B423-ABAE8E358F91}\recordingmanager.exe

Error: (06/23/2013 01:50:08 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\Windows\Installer\{EA1FAE0F-2354-4E32-B423-ABAE8E358F91}\recordingmanager.exe

Error: (06/23/2013 01:49:52 PM) (Source: EventSystem)(User: )
Description: d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (06/23/2013 09:29:00 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"C:\Users\Boss\Desktop\iTunes64Setup.exe

Error: (06/23/2013 09:28:58 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\Windows\Installer\{EA1FAE0F-2354-4E32-B423-ABAE8E358F91}\recordingmanager.exe


CodeIntegrity Errors:
===================================
  Date: 2013-06-23 20:10:34.010
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-23 20:10:33.885
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-23 20:10:33.761
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-23 20:10:33.636
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-23 09:29:51.816
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-23 09:29:51.707
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-23 09:29:51.582
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-23 09:29:51.457
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-23 09:29:51.239
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-23 09:29:51.114
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Adobe AIR (Version: 2.0.3.13070)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.62)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Adobe Shockwave Player 11.6 (Version: 11.6.4.634)
Advanced System Protector (Version: 2.1.1000.9467)
Amazon MP3 Downloader 1.0.9
AOL Install (Version: 1.0.0)
AOL Instant Messenger
Apple Application Support (Version: 1.2.1)
Apple Mobile Device Support (Version: 3.0.0.102)
Apple Software Update (Version: 2.1.2.120)
ArcSoft Camera Suite
Avery Template (Version: 2.0.0.0)
Bonjour (Version: 2.0.0.34)
Byki (Version: 4.0)
Byki Express
Canon PhotoRecord
Canon Utilities ZoomBrowser EX
ChexQuest (Version: 0.50.0012)
Conexant D850 PCI V.92 Modem
Consumer Complete Care Services Agreement (Version: 1.10.0000)
Corel Snapfire Plus (Version: 1.003.0000)
Deal Info (Version: 2005.2.178.0)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Games (Version: DELLTF0401)
Dell Support Center (Version: 3.1.5830.12)
Dell System Customization Wizard (Version: 1.00.0000)
DellSupport (Version: 6.0.3030)
Digital Line Detect (Version: 1.20)
Documentation & Support Launcher (Version: 1.00.0000)
EarthLink Setup Files (Version: 2005.2.178.0.2.2)
EarthLink Software (Version: 2005.2.178.0)
Games, Music, & Photos Launcher (Version: 1.00.0000)
Google Chrome (Version: 27.0.1453.116)
Google Desktop (Version: 5.9.0911.03589)
Google Earth (Version: 7.0.3.8542)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4209.2358)
Google Update Helper (Version: 1.3.21.145)
Google Updater (Version: 2.4.2432.1652)
Intel® Matrix Storage Manager
Intel® Viiv™ Software (Version: 1.6.429.0)
Internet Service Offers Launcher (Version: 1.00.0000)
iriver plus 2 (remove only)
iSofter DVD Ripper Deluxe 2.0.2006.828
iTunes (Version: 9.1.0.79)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 34 (Version: 6.0.340)
Java™ SE Runtime Environment 6 (Version: 1.6.0.0)
Junk Mail filter update (Version: 14.0.8089.726)
LEGO Alpha Team
LEGO Island 2
McAfee Security Scan Plus (Version: 3.0.318.3)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Easy Assist v2 (Version: 8.1.6416.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Live Add-in 1.3 (Version: 2.0.2313.0)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook Connector (Version: 12.0.6423.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Primary Interoperability Assemblies 2005 (Version: 8.0.50727.42)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Works (Version: 08.05.0818)
Modem Diagnostic Tool (Version: 1.0.17.8)
Moto Racer - www.classic-gaming.net
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero - Burning Rom (Version: 5.5.8.1)
NetWaiting (Version: 2.5.41)
NetZeroInstallers (Version: 1.0.0)
Norton Safe Web Lite (Version: 1.2.0.7)
NVIDIA Drivers (Version: 1.3)
Pokémon Platinum Desktop (Version: 1.0)
QuickTime (Version: 7.66.71.0)
RealDownloader (Version: 1.3.1)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.0)
RealUpgrade 1.1 (Version: 1.1.0)
Redistributed Files (Version: 2.0.46.0)
Registry Mechanic 8.0 (Version: 8.0)
Rhapsody Player Engine (Version: 1.0.604)
Rhapsody Player Engine (Version: 1.1.0)
Roxio Creator Audio (Version: 3.3.0)
Roxio Creator BDAV Plugin (Version: 3.3.0)
Roxio Creator Copy (Version: 3.3.0)
Roxio Creator Data (Version: 3.3.0)
Roxio Creator DE (Version: 3.3.0)
Roxio Creator Tools (Version: 3.3.0)
Roxio Drag-to-Disc (Version: 9.0)
Roxio Express Labeler (Version: 2.1.0)
Roxio MyDVD DE (Version: 9.0.116)
Roxio Update Manager (Version: 3.0.0)
SigmaTel Audio (Version: 5.10.5003.0)
Sonic & Knuckles Collection Documentation
Sonic & Knuckles Killer !
Sonic Activation Module (Version: 1.0)
swMSM (Version: 12.0.0.1)
TotalAccess Core Applications (Version: 2005.2.178.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
URL Assistant
USB Disk Win98 Driver
User's Guides
Viewpoint Media Player
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8098.930)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Family Safety (Version: 14.0.8093.805)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Xvid 1.1.2 final uninstall (Version: 1.1)

========================= Devices: ================================

Name: 6TO4 Adapter
Description: Microsoft 6to4 Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver


========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 3069.03 MB
Available physical RAM: 1946.35 MB
Total Pagefile: 6337.1 MB
Available Pagefile: 5638.33 MB
Total Virtual: 2047.88 MB
Available Virtual: 1962.31 MB

========================= Partitions: =====================================

2 Drive c: (OS) (Fixed) (Total:586.12 GB) (Free:441.96 GB) NTFS
3 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:3.98 GB) NTFS

========================= Users: ========================================

User accounts for \\BOSS-PC

Administrator            Boss                     Guest                    
IUSR_NMPR                


**** End of log ****
 

I'll run the Malwarebytes' Anti-Malware scan next



#6 youtubeboob

youtubeboob
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  • 34 posts
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  • Local time:10:33 AM

Posted 23 June 2013 - 08:30 PM

These are the results to the mbam scan

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.06.23.06

Windows Vista Service Pack 1 x86 NTFS (Safe Mode/Networking)
Internet Explorer 7.0.6001.18000
Boss :: BOSS-PC [administrator]

Protection: Disabled

6/23/2013 8:22:00 PM
mbam-log-2013-06-23 (20-22-00).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 234268
Time elapsed: 4 minute(s), 30 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 24
HKCR\Typelib\{CDCA70D8-C6A6-49EE-9BED-7429D6C477A2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\Interface\{8AD9AD05-36BE-4E40-BA62-5422EB0D02FB} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\Typelib\{D136987F-E1C4-4CCC-A220-893DF03EC5DF} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{C5428486-50A0-4A02-9D20-520B59A9F9B2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{C5428486-50A0-4A02-9D20-520B59A9F9B2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{C5428486-50A0-4A02-9D20-520B59A9F9B3} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{C5428486-50A0-4A02-9D20-520B59A9F9B3} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShoppingReport.HbAx (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShoppingReport.HbAx.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShoppingReport.HbInfoBand (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShoppingReport.HbInfoBand.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShoppingReport.IEButton (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShoppingReport.IEButton.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShoppingReport.IEButtonA (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShoppingReport.IEButtonA.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShoppingReport.RprtCtrl (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShoppingReport.RprtCtrl.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Cognac (Rogue.Multiple) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\ColdWare (Malware.Trace) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\ShoppingReport (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKCU\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKCU\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\ShoppingReport (Adware.ShopperReports) -> Quarantined and deleted successfully.

Registry Values Detected: 3
HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} (Adware.Zango) -> Data:  -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser|{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} (Adware.Zango) -> Data: a·¸+߬H»à¼À:›; -> Quarantined and deleted successfully.
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings|ProxyServer (PUM.Bad.Proxy) -> Data: http=127.0.0.1:5555 -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 3
C:\Program Files\ShoppingReport (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShoppingReport\Bin (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShoppingReport\Bin\2.5.0 (Adware.ShopperReports) -> Quarantined and deleted successfully.

Files Detected: 6
C:\Users\Boss\Downloads\setup.exe (PUP.BundleInstaller.VG) -> Quarantined and deleted successfully.
C:\Users\Boss\Downloads\setup.zip (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Users\Boss\Local Settings\syssvc.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Users\Boss\Local Settings\Application Data\syssvc.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Users\Public\INSTALL.EXE (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Windows\Tasks\{783AF354-B514-42d6-970E-3E8BF0A5279C}.job (Trojan.Downloader) -> Quarantined and deleted successfully.

(end)
 

I'm going to restart my computer and continue on to the next step



#7 youtubeboob

youtubeboob
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Posted 23 June 2013 - 09:00 PM

These are the results to the mbar scan. The mbar-log

Malwarebytes Anti-Rootkit BETA 1.06.0.1004
www.malwarebytes.org

Database version: v2013.06.23.06

Windows Vista Service Pack 1 x86 NTFS (Safe Mode/Networking)
Internet Explorer 7.0.6001.18000
Boss :: BOSS-PC [administrator]

6/23/2013 8:38:21 PM
mbar-log-2013-06-23 (20-38-21).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUM | P2P
Scan options disabled: PUP
Objects scanned: 238413
Time elapsed: 15 minute(s), 13 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 3
HKLM\SOFTWARE\CLASSES\INTERFACE\{AEBF09E2-0C15-43C8-99BF-928C645D98A0} (Adware.ShopperReports) -> No action taken.
HKLM\SOFTWARE\CLASSES\TypeLib\{CDCA70D8-C6A6-49EE-9BED-7429D6C477A2} (Adware.ShopperReports) -> No action taken.
HKCU\SOFTWARE\CLASSES\CLSID\{FBEB8A05-BEEE-4442-804E-409D6C4515E9} (Hijack.Trojan.Siredef.C) -> No action taken.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 

 

and the system log

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1004

© Malwarebytes Corporation 2011-2012

OS version: 6.0.6001 Windows Vista Service Pack 1 x86

System is currently in a safe mode

Account is Administrative

Internet Explorer version: 7.0.6001.18000

Java version: 1.6.0_34

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 2.660000 GHz
Memory total: 3218108416, free: 2348376064

Downloaded database version: v2013.06.23.06
Initializing...
------------ Kernel report ------------
     06/23/2013 20:38:18
------------ Loaded modules -----------
\SystemRoot\system32\ntkrnlpa.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\owrauih.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\acpi.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\iastor.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\DRVMCDB.SYS
\SystemRoot\System32\Drivers\PxHelp20.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\msrpc.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\ecache.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\drivers\crcdisk.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\tunmp.sys
\SystemRoot\system32\DRIVERS\e1e6032.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\ohci1394.sys
\SystemRoot\system32\DRIVERS\1394BUS.SYS
\SystemRoot\system32\DRIVERS\fdc.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\msiscsi.sys
\SystemRoot\system32\DRIVERS\storport.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\System32\Drivers\IntelDH.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\DRIVERS\flpydisk.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\Drivers\DLARTL_M.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\smb.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\framebuf.dll
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\cdfs.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\mbamswissarmy.sys
\Windows\System32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff864995e8
Upper Device Driver Name: \Driver\disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xffffffff85b20030
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Device number: 0, partition: 3
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff864995e8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff864992d8, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffffff864995e8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xffffffff85b20030, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
Device number: 0, partition: 3
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\Windows\system32\drivers...
<<<2>>>
Device number: 0, partition: 3
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 48000000

Partition information:

    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 112392

    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 112640  Numsec = 20971520

    Partition 2 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 21084160  Numsec = 1229189120
    Partition file system is NTFS
    Partition is bootable

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 640140967936 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-1250255328-1250275328)...
Done!
Infected: HKLM\SOFTWARE\CLASSES\INTERFACE\{AEBF09E2-0C15-43C8-99BF-928C645D98A0} --> [Adware.ShopperReports]
Infected: HKLM\SOFTWARE\CLASSES\TypeLib\{CDCA70D8-C6A6-49EE-9BED-7429D6C477A2} --> [Adware.ShopperReports]
Infected: HKCU\SOFTWARE\CLASSES\CLSID\{FBEB8A05-BEEE-4442-804E-409D6C4515E9} --> [Hijack.Trojan.Siredef.C]
Scan finished
=======================================


Removal queue found; removal started
Removing c:\programdata\malwarebytes' anti-malware (portable)\mbr_0_i.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\bootstrap_0_2_21084160_i.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\mbr_0_r.mbam...
Removal finished
 

I'm downloading rkill next



#8 youtubeboob

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Posted 23 June 2013 - 09:16 PM

Here is the log file from Rkill:

 

Rkill 2.5.3 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 06/23/2013 09:05:55 PM in x86 mode.
Windows Version: Windows Vista ™ Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * Advanced Explorer Setting Removed:  HideIcons [HKCU]

Backup Registry file created at:
 C:\Users\Boss\Desktop\rkill\rkill-06-23-2013-09-07-57.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
  * HKCU\SOFTWARE\Classes\.exe "@" exists and is set to exefile!
  * HKCU\SOFTWARE\Classes\.exe has been deleted!
  * HKCU\SOFTWARE\Classes\.bat "@" exists and is set to batfile!
  * HKCU\SOFTWARE\Classes\.bat has been deleted!
  * HKCU\SOFTWARE\Classes\.com "@" exists and is set to comfile!
  * HKCU\SOFTWARE\Classes\.com has been deleted!

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * COM+ Event System (EventSystem) is not Running.
   Startup Type set to: Automatic

 * Security Center (wscsvc) is not Running.
   Startup Type set to: Automatic (Delayed Start)

 * Windows Update (wuauserv) is not Running.
   Startup Type set to: Automatic (Delayed Start)

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost
  ::1             localhost

Program finished at: 06/23/2013 09:11:05 PM
Execution time: 0 hours(s), 5 minute(s), and 10 seconds(s)
 

I believe I've followed all the steps you've posted. What should I be doing next? And thank you for your help.



#9 Broni

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Posted 23 June 2013 - 09:46 PM

There are some signs of ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#10 youtubeboob

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Posted 23 June 2013 - 10:36 PM

I have started a new topic in the link you provided called "ZeroAccess rootkit". I appologize if you didn't need the topic name I'm just trying to be cooperative. Thank you for your help Broni. I much appericiate it. :thumbup2:



#11 Broni

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Posted 23 June 2013 - 10:39 PM

thumbsup-thumbs-up-approve-ok-smiley-emo


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