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Au_.exe not auto closing on Windows Start-Restart


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8 replies to this topic

#1 quintain

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Posted 22 June 2013 - 02:26 PM

Hello.

I welcome any help you may be willing to offer.

 

I use:-
Win 7 Home Premium Service pack 1
Processor Intel ® Core ™ i3 cpu 5.30@ 2.93 GHz
Installed Memory 3.00gb
System 32bit
Panda cloud antivirus (free)
Windows firewall

Firefox v21.0 froze and in going to Start-Restart I saw that programme Au_.exe had not closed and I was asked if I wished to force the close which I did.
I did not recognise the programme as one I had installed.
Research indicates that Au_.exe may be a virus in many hidden forms.
I cannot see it in Windows uninstaller, Revo uninstaller, Malwarebytes anti malware or HitmanPro ( all latest versions ).

I am aware that this forum has identified and assisted others with Au.... shall I follow the instructions in earlier posts or is it advisable that we start from scratch.

I have recently needed to download free dns service/s and trial version of dyndns for a security DVR camera setup; I consider any problems may have occurred as a result of this work.

I welcome any help that is possible and would welcome very simple instructions.

 

Best Regards

quintain

 



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#2 hamluis

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Posted 22 June 2013 - 05:50 PM

FWIW:  http://www.file.net/process/au_.exe.html .

 

Louis



#3 quintain

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Posted 22 June 2013 - 06:01 PM

Thanks

I had seen that page before posting but there seemed to be a bunch of "could be here or may be there" directions.

I thought it better to ask your advice.

 

I will download the recommeneded Windows Repair Tool from your link page and see where that takes me.

 

Regards

quintain



#4 hamluis

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Posted 22 June 2013 - 06:06 PM

Well...unfortunately...most computer issues are not very clear-cut.  It's not like someone can write a primer to cover every possible error or situation that can produce exactly a single, specific error message.

 

When you combine the complexities involved in effects of overheating, effects of damaged files, and so on...it's hard to be definitive about cause and effect, IMO.

 

Louis



#5 quintain

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Posted 23 June 2013 - 04:01 AM

I set the regcleanpro to work at midnight and went to bed, hence the delay in returning to this thread.

 

I discover it has identified 893 registery entries--NOW I AM WORRIED

 

I am being told to purchase this recommeneded by Bleepingcomputer programme to "fix the issues"

 

I decide to carry out a search on pricing and effectiveness of regclean pro by sytweak and discover that registery cleaners are NOT recommended by Bleepingcomputer, or certainly quietman7 in 2011 of the community "http://www.bleepingcomputer.com/forums/t/413747/regclean-pro/"

 

I had hoped for assistance by this respected community not added confusion.

 

Further to my original enquiry some browser windows are freezing on occasions, when typing sometimes nothing is appearing on screen, my internet frequently slows and I need to reset the connection or the computer to clear the sytem.

 

I deliberately and perhaps mistaken did not originally bring this to your attention because I had read the forum "Instruction on posting" which clearly says present one problem in a post and I considered the Au... problem was the one to start with.



#6 hamluis

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Posted 23 June 2013 - 12:24 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

 

Louis



#7 quintain

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Posted 23 June 2013 - 05:26 PM

Thank you, as requested:

 

Speccy link:- http://speccy.piriform.com/results/TO74adc6H1ann2U6ckQ82WQ

 

Minitoolbox Data:-

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Richard (administrator) on 23-06-2013 at 23:12:02
Running from "C:\Users\Richard\Downloads"
Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/23/2013 00:48:53 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is

denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer

Instance ID: {bb784fc3-6958-44ba-a9b6-b7c96f3c515d}

Error: (06/23/2013 10:56:51 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (06/22/2013 03:17:43 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (06/22/2013 02:50:45 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (06/21/2013 11:06:10 PM) (Source: Application Hang) (User: )
Description: The program McUicnt.exe version 4.0.228.0 stopped interacting with Windows and was closed. To see if more information about the

problem is available, check the problem history in the Action Center control panel.

Process ID: 550

Start Time: 01ce6ecb12b951e3

Termination Time: 20

Application Path: C:\Program Files\McAfee Security Scan\3.0.318\McUicnt.exe

Report Id: bb0ea62e-dabe-11e2-a6aa-406186782167

Error: (06/21/2013 10:30:17 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (06/21/2013 10:29:22 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 21.0.0.4879 stopped interacting with Windows and was closed. To see if more information about the

problem is available, check the problem history in the Action Center control panel.

Process ID: 1d4c

Start Time: 01ce6ec5db91ad17

Termination Time: 12445

Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Report Id: 8f092541-dab9-11e2-a6aa-406186782167

Error: (06/21/2013 09:59:00 PM) (Source: Application Hang) (User: )
Description: The program Pareto_Update3.exe version 3.0.1.23 stopped interacting with Windows and was closed. To see if more information

about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1644

Start Time: 01ce6ebe87e1b5e9

Termination Time: 20

Application Path: C:\Program Files\Common Files\ParetoLogic\UUS3\Pareto_Update3.exe

Report Id: 574dbe6e-dab5-11e2-a6aa-406186782167

Error: (06/21/2013 03:40:56 PM) (Source: Application Hang) (User: )
Description: The program Pareto_Update3.exe version 3.0.1.23 stopped interacting with Windows and was closed. To see if more information

about the problem is available, check the problem history in the Action Center control panel.

Process ID: f58

Start Time: 01ce6e8a433e690b

Termination Time: 16

Application Path: C:\Program Files\Common Files\ParetoLogic\UUS3\Pareto_Update3.exe

Report Id: 7b8b1800-da80-11e2-910c-406186782167

Error: (06/21/2013 01:56:00 PM) (Source: MsiInstaller) (User: Flosh_040210)
Description: Product: Microsoft Fix it 50778 -- Error 1500. Another installation is in progress. You must complete that installation before

continuing this one.


System errors:
=============
Error: (06/23/2013 00:33:38 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated with the following error:
%%1008

Error: (06/23/2013 00:33:35 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070006

Error: (06/23/2013 00:29:48 PM) (Source: Service Control Manager) (User: )
Description: The vToolbarUpdater15.2.0 service failed to start due to the following error:
%%2

Error: (06/23/2013 00:29:30 PM) (Source: Service Control Manager) (User: )
Description: The Hotspot Shield Service service failed to start due to the following error:
%%2

Error: (06/23/2013 00:29:15 PM) (Source: APPHOSTSVC) (User: )
Description: The Application Host Helper Service encountered an error trying to access the root history directory 'C:\inetpub\history'.  The directory

either doesn't exist or the permissions on it don't allow the history service to access it. The config history feature is disabled for now and will be

re-enabled after the issue is resolved. To resolve this issue, please ensure that the directory exists and that the Administrators group have read

and write access to it.  The data field contains the error number.

Error: (06/23/2013 00:27:16 PM) (Source: Service Control Manager) (User: )
Description: The Windows Time service terminated with the following error:
%%1115

Error: (06/23/2013 03:13:29 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Windows Internet Explorer 9 for Windows

7.

Error: (06/23/2013 03:12:09 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7.

Error: (06/22/2013 06:25:38 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{D41459FD-E7A3-4A6E-

B162-96EF2DB504E0}.
The backup browser is stopping.

Error: (06/22/2013 01:50:31 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated with the following error:
%%1008


Microsoft Office Sessions:
=========================
Error: (02/26/2013 04:04:18 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This

session lasted 690350 seconds with 13500 seconds of active time.  This session ended with a crash.

Error: (02/04/2013 04:57:21 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This

session lasted 345602 seconds with 960 seconds of active time.  This session ended with a crash.

Error: (07/28/2012 10:32:02 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This

session lasted 65509 seconds with 3420 seconds of active time.  This session ended with a crash.

Error: (07/21/2012 02:34:37 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This

session lasted 54979 seconds with 3420 seconds of active time.  This session ended with a crash.

Error: (07/20/2012 03:40:05 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This

session lasted 98348 seconds with 5700 seconds of active time.  This session ended with a crash.

Error: (07/14/2012 02:43:19 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This

session lasted 90 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (05/25/2012 06:03:52 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This

session lasted 170 seconds with 120 seconds of active time.  This session ended with a crash.

Error: (05/22/2012 07:49:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This

session lasted 8625 seconds with 1740 seconds of active time.  This session ended with a crash.

Error: (05/12/2012 02:57:41 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6654.5003, Microsoft Office Version: 12.0.6612.1000. This

session lasted 341298 seconds with 5220 seconds of active time.  This session ended with a crash.

Error: (05/01/2012 02:55:15 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6654.5003, Microsoft Office Version: 12.0.6612.1000. This

session lasted 19961 seconds with 540 seconds of active time.  This session ended with a crash.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
7-Zip 9.20
AccountIt (Version: 1.1.2.0)
Active@ ISO Burner (Version: 2.1.0)
Adobe Acrobat X Pro - English, Français, Deutsch (Version: 10.1.7)
Adobe AIR (Version: 2.0.2.12610)
Adobe Anchor Service CS3 (Version: 1.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps (Version: 1.0)
Adobe Color - Photoshop Specific (Version: 1.0)
Adobe Color Common Settings (Version: 1.0.1)
Adobe Color EU Extra Settings (Version: 1.0)
Adobe Color EU Recommended Settings (Version: 1.0)
Adobe Color JA Extra Settings (Version: 1.0)
Adobe Color NA Extra Settings (Version: 1.0)
Adobe Color NA Recommended Settings (Version: 1.0)
Adobe Default Language CS3 (Version: 1.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe Dreamweaver CS3 (Version: 9)
Adobe Dreamweaver CS3 (Version: 9.0)
Adobe ExtendScript Toolkit 2 (Version: 2.0.2)
Adobe Extension Manager CS3 (Version: 1.8)
Adobe Fireworks CS3 (Version: 9.0)
Adobe Flash CS3 (Version: 9.0)
Adobe Flash CS3 Professional (Version: 9.0.0)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Flash Video Encoder (Version: 2.0)
Adobe Fonts All (Version: 1.0)
Adobe Help Viewer CS3 (Version: 1)
Adobe Illustrator CS3 (Version: 13.0)
Adobe InDesign CS3 (Version: 5.0)
Adobe InDesign CS3 Icon Handler (Version: 5.0)
Adobe Linguistics CS3 (Version: 3.0.0)
Adobe PDF Library Files (Version: 8.0)
Adobe Photoshop CS3 (Version: 10)
Adobe Photoshop CS3 (Version: 10.0)
Adobe Setup (Version: 1.0)
Adobe Shockwave Player 11.6 (Version: 11.6.3.633)
Adobe SING CS3 (Version: 0.1)
Adobe Stock Photos CS3 (Version: 1.5)
Adobe Type Support (Version: 1.0)
Adobe Update Manager CS3 (Version: 5.1.0)
Adobe Version Cue CS3 Client (Version: 3)
Adobe WinSoft Linguistics Plugin (Version: 1.0)
Adobe XMP Panels CS3 (Version: 1.0)
AM-DeadLink 4.4 (Version: 4.4)
Apple Application Support (Version: 2.3)
Apple Software Update (Version: 2.1.3.127)
AVG LinkScanner® 8.5
AVG Security Toolbar (Version: 15.2.0.5)
Bank Genie Pro 4 (Version: 4.01)
BankTree Personal Finance 2.0 (Version: 2.12.0.0)
BankTree Personal Finance 2.0 Installation
BlazeDTV 2.5a
Blender (Version: 2.64-release)
calibre (Version: 0.9.8)
CamStudio OSS Desktop Recorder (Version: 2.6 Beta r294)
Canon MP Navigator EX 4.0
Canon Solution Menu EX
CanoScan LiDE 110 Scanner Driver
CCleaner (Version: 4.02)
CleanGenius 3.0.5
CloudBerry Explorer for Amazon S3 3.2.1 (Version: 3.2.1)
CloudBerry Online Backup 3.4 (Version: 3.4)
Corel MediaOne (Version: 2.100.0000)
CorelDRAW Essential Edition 3
CorelDRAW Essential Edition 3 (Version: 3.0)
CyberGhost VPN
CyberLink LabelPrint (Version: 2.5.1916)
CyberLink Power2Go (Version: 6.1.3213)
CyberLink PowerDVD Copy (Version: 1.0.6720)
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.45.1.0236)
DebugMode Wink
Dell Printer Software (Version: 1.00.000)
DHTML Editing Component (Version: 6.02.0001)
DIVA-GIS 7.3
DivX Setup (Version: 2.5.0.8)
DragonDisk 0.96
DVRCMS 1.1.0.9 (Version: 1.1.0.9)
eBook Maestro PRO 1.80 (Version: 1.80)
Email Poster (Version: V1.0)
EN (Version: 3.0)
Fiddler (Version: 2.4.2.4)
FileZilla Client 3.4.0 (Version: 3.4.0)
Fotosizer 1.32 (Version: 1.32)
Free DVD ISO Burner version 1.2 (Version: 1.2)
Gmail Backup
GnuCash 2.4.10
Good Keywords v3 072809 (Version: 2.0)
Google Chrome (Version: 27.0.1453.110)
Google Desktop (Version: 5.9.1005.12335)
Google Earth (Version: 7.0.3.8542)
Google SketchUp 7 (Version: 2.0.10247)
Google Talk Plugin (Version: 4.0.3.13724)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4209.2358)
Google Update Helper (Version: 1.3.21.145)
GPL Ghostscript (Version: 9.05)
GRASS (Version: 6.4.1RC1-1)
GroupMail :: Free Edition (Version: 5.2.0.88)
HijackThis 2.0.2 (Version: 2.0.2)
HitmanPro 3.7 (Version: 3.7.6.201)
Hotspot Shield Toolbar (Version: 6.10.2.5)
InstantArticleWizard
Intel® Rapid Storage Technology (Version: 9.5.0.1037)
IrfanView (remove only) (Version: 4.32)
iSpy (Version: 4.4.5)
jAlbum (Version: 9.2)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java Media Framework 2.1.1e
Java™ 6 Update 22 (Version: 6.0.220)
Junk Mail filter update (Version: 15.4.3502.0922)
Kindle Previewer (Version: 2.71)
LastPass (uninstall only)
Logitech Webcam Software Driver Package (Version: 12.10.1110)
LogMeIn (Version: 4.1.1310)
LWS Twitter (Version: 13.00.1216.0)
Macromedia Dreamweaver MX 2004 (Version: 7.0)
Macromedia Extension Manager (Version: 1.5)
Macromedia Fireworks MX 2004 (Version: 7)
Macromedia Flash MX 2004 (Version: 7)
Macromedia FreeHand MXa (Version: 11.0.1)
magicJack (Version: 2.0.6073.4252)
MAGIX Photo Designer 7 (Version: 7.0.1.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 3.0.318.3)
McAfee SiteAdvisor (Version: 3.6.168)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Communicator 2007 (Version: 2.0.6362.0)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 (Version: 9.0.21022.218)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MoneyManagerEX 0.9.9.0 (Version: 0.9.9.0)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSI to redistribute MS VS2005 CRT libraries (Version: 8.0.50727.42)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MySQL Connector Net 5.2.5 (Version: 5.2.5)
MySQL Server 5.1 (Version: 5.1.49)
Naviextras Toolbox (Version: 3.0.3.11825)
Naviextras Toolbox Prerequesities (Version: 1.0.0)
NetDvr (Version: 1.0.0)
NetDvrPlugin 1.0 (Version: 1.0)
Notepad++ (Version: 6.1.5)
NVIDIA Display Control Panel (Version: 6.14.11.9745)
NVIDIA Drivers (Version: 1.10.59.37)
NVIDIA PhysX (Version: 9.09.1112)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenOffice.org 3.4.1 (Version: 3.41.9593)
Opera 12.15 (Version: 12.15.1748)
Orb Runtime libraries (Version: 1.0.0)
Panda Cloud Antivirus (Version: 2.1.0)
Panda Cloud Antivirus (Version: 6.02.00.0000)
Panda Cloud Cleaner (Version: 1.0.45)
Panda Security Toolbar (Version: 4.0.0.17)
Panda Security URL Filtering (Version: 2.0.0.13)
PDF Compress 2.02
PDF Settings (Version: 1.0)
Picasa 3 (Version: 3.9)
Pixum Photo Book
Playback 2.3.0.4
player (Version: 2.11.1)
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
Pro Surveillance System(EN) (Version: 4.01.0)
PVSonyDll (Version: 1.00.0001)
QIF2QFX (Version: 2.0.1.5)
QifConverterSetup (Version: 1.01.0000)
Quantum GIS Wroclaw 1.7.0 Wroclaw (Version: 1.7.0-rb55a00e73-1)
QuickBooks SimpleStart Free Starter Edition (Version: )
QuickTime (Version: 7.73.80.64)
Rapport (Version: 3.5.1201.91)
Realtek High Definition Audio Driver (Version: 6.0.1.5910)
Remove Empty Directories version 2.2 (Version: 2.2)
Revo Uninstaller 1.94 (Version: 1.94)
Security Monitor Pro 4.4
SEO PowerSuite
Serif PagePlus 11 (Version: 11.0.0.015)
Serif PagePlus 11 Resources (Version: 11.0.0.003)
SketchUp 8 (Version: 3.0.16846)
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.5 (Version: 6.5.158)
SmarterGuard 3.0 (Version: 3.0)
Software Informer 1.2
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
Staff Manager (Version: 7.0.37)
SupportSoft Assisted Service (Version: 15)
swMSM (Version: 12.0.0.1)
System Ninja version 2.0.4.1 (Version: 2.0.4.1)
Taksi Desktop Video Recorder v0.779 (Version: 0.7.79)
TeamViewer 8 (Version: 8.0.19045)
Toolbar Cleaner 1.0
Trim Spaces for Excel 1.3
TurboCAD Professional 14 (Version: 14.2)
TurboCASH4.3.0.2
TurboFLOORPLAN Home & Landscape Pro (Version: 12.0)
TURBOFloorPlan3D Home & Landscape PRO 15
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817327) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Manager (Version: 4.60)
uPlayer (Version: 1.0.0)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
Visual C++ 9.0 CRT (x86) WinSXS MSM (Version: 9.0)
VT Transaction+
Web CEO 8.1 (Version: 8.1)
Web Deployment Tool (Version: 1.1.0618)
Windows Cache Extension 1.1 for PHP 5.2 (Version: 1.1.0630.0)
Windows Driver Package - Hewlett-Packard hp scanjet 3600 series (04/26/2007 9.0.0.0) (Version: 04/26/2007 9.0.0.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR 4.10 beta 5 (32-bit) (Version: 4.10.5)
XHeader (Version: 1.203)
xTuple ERP 3.7.0 (Version: 3.7.0)

========================= Memory info: ===================================

Percentage of memory in use: 65%
Total physical RAM: 3063.11 MB
Available physical RAM: 1062.14 MB
Total Pagefile: 6124.52 MB
Available Pagefile: 3664 MB
Total Virtual: 2047.88 MB
Available Virtual: 1951.1 MB

========================= Partitions: =====================================

1 Drive c: (Boot) (Fixed) (Total:910.41 GB) (Free:799.21 GB) NTFS
2 Drive d: (Recover) (Fixed) (Total:20 GB) (Free:10.55 GB) NTFS

========================= Users: ========================================

User accounts for \\FLOSH_040210

Administrator            ASPNET                   Guest                    
Richard                  


**** End of log ****
 



#8 hamluis

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Posted 23 June 2013 - 08:07 PM

24/06/2013 00:05;: Scheduled Update for Ask Toolbar
24/06/2013 23:13;: TidyNetwork Update
25/06/2013 01:13;: RegCure Pro
 

Tidy Network is considered adware...Ask toolbar is consider undesireable by many of us...RegCure Pro is a "registry cleaner/optimizer" program.  Some opinions re RCP can be seen at http://answers.microsoft.com/en-us/windows/forum/windows_7-system/how-safe-is-regcure-pro/77693962-496f-40cd-aabc-ba5aae583700 .

 

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons

 

    a. Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

 

    b. Per http://en.wikipedia.org/wiki/Windows_Registry , “The Windows registry stores all application settings in one logical repository (but a number of discrete files) and in a standardized form.  The registry contains important configuration information for the operating system, for installed applications as well as individual settings for each user and application. A careless change to the operating system configuration in the registry could cause irreversible damage, so it is usually only installer programs which perform changes to the registry database during installation/configuration and removal.  If a user wants to edit the registry manually, Microsoft recommends that a backup of the registry is performed before the change.  Editing the registry is sometimes necessary when working around Windows-specific issues e.g. problems when logging onto a domain can be resolved by editing the registry.  The Windows registry can be edited manually using programs such as regedit.exe, although these tools do not expose some of registry's metadata such as the last modified date.”

 

Put simply, the Windows registry is a central repository of information about all aspects of the

computer - in particular, its hardware, operating system, applications and users.

 

Again, from http://en.wikipedia.org/wiki/Registry_cleaner :  “A registry cleaner is a class of third party software utility designed for the Microsoft Windows operating system, whose purported purpose is to remove redundant items from the Windows registry.  Registry cleaners are not supported by Microsoft, but vendors of Registry cleaners claim that they are useful to repair inconsistencies arising from manual changes to applications, especially COM-based programs.. 

 

The necessity and usefulness of registry cleaners is a controversial topic, with experts in disagreement over their benefits. The problem is further clouded by the fact that malware and scareware are often associated with utilities of this type.There is a popular misconception that the value of registry cleaning lies in reducing "registry bloat". Even a neglected registry will seldom contain more than two or three thousand redundant entries. Bearing in mind that the modern registry may contain more than a million entries, the elimination of two or three thousand will not save any noticeable amount of scanning time.

 

Some registry cleaners make no distinction as to the severity of the errors, and many that do may erroneously categorize errors as "critical" with little basis to support it. It.  Removing or changing certain registry data can prevent the system from starting, or cause application errors and crashes.  A poorly-designed registry cleaner may not be equipped to know for sure whether a key is still being used by Windows or what detrimental effects removing it may have. This may lead to loss of functionality and/or system instability.

 

While it is true that some registry cleaners are safe, these cleaners do not improve performance. The rest are a mix of snake-oil, actual malware, or dangerously powerful tools unsuited to non-professionals.”

 

For the reasons pointed out above and others…BC does not encourage/suggest that any member use a registry cleaner.

 

Google Desktop Search...discontinued two years ago, Google doesn't officially make it available for download, and isn't offering security fixes, patches, or updates for it.

 

You seem to have Panda reflected as your AV/Firewall of choice...yet you have AVG processes running.  I suggest using the AVG uninstall tool...to remove AVG.  Two AV programs on the system...often cause problems that cannot be predicted.  You also reflect a McAfee service running in your system.

 

Multiple processes for postgres.exe     Process ID:   3160

User: SYSTEM     Domain: NT AUTHORITY     Path: C:\PROGRA~1\xTuple\POSTGR~1\bin\postgres.exe...these appear to be related to whatever that program (xTuple) is supposed to do.
 
Spybot S&D has been eclipsed by a number of programs...I suggest replacing it with SUPERAntiSpyware.
 

HitmanPro 3.7 (Version: 3.7.6.201), not sure why that's installed...you have a surplus of programs that scan your system for the purpose of defeating malware..it's possible that they don't play well together, as we know with AV programs.

 

Your java version is outdated, making system more vulnerable than it has to be.

 

Sorry that I cannot pinpoint an answer to your original query...but it seems to me that you have several possible influences which may account for any system problems that may develop.

 

I suggest that you run the sfc /scannow command as a matter of course to ensure that your registry cleaner/optimizer hasn't removed or damaged any key system files.

 

Louis


Edited by hamluis, 23 June 2013 - 08:08 PM.


#9 quintain

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Posted 24 June 2013 - 04:23 PM

Hi Louis

 

Thank you for your help, I have tried to clear a lot of the items you highlighted.

 

However, I cannot find the following items in the information I sent you, please direct me to where you saw them and then I can try and clear them. I cannot see them in Win uninstall nor Revo :-

24/06/2013 00:05;: Scheduled Update for Ask Toolbar
24/06/2013 23:13;: TidyNetwork Update
25/06/2013 01:13;: RegCure Pro

...........................................................

I have cleared/removed:-

Panda AV and other Panda products

XTuple

Spybot

HitmanPro

and some usb webcam progs

................................................

I have installed or updated:-

Microsoft Security Essentials; is this something you would recommend; should I still down load SUPERAntispyware

 

Java

 

I have ran sfc /scannow (when I found out how to do it as admin') it tells me no problems or similar words

 

I have made sure that Windows Firewall is "On"

............................................

 

I would welcome your advise on the above.

 

Regards

quintain


Edited by quintain, 24 June 2013 - 04:24 PM.





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