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Previous infection preventing SP3 and Wireless?


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#1 turbine_guy

turbine_guy

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Posted 22 June 2013 - 10:54 AM

I am working on a a family member Toshiba laptop. It was infected and cleaned by a an office chain before me. I don't think it was completely working because I found drtrans32.dll loaded. I removed this with UBCD4WIN boot disk, installed a fresh battery, and found that it was cluttered with autoruns. I cleaned up the autoruns, ran several virus checks including Runscanner. Next, I found that it would bsod at times. Turning off the wireless card would prevent the crash.

 

I updated the Intel wireless driver, and now the radio will not function. I uninstalled and reinstalled the wireless card. I have updated the Intel wireless driver using the Intel utility. The new driver from 2007 does not work, and the old one crashes when I rolled it back.

 

I discovered that SP3 was installed, but not reported. I uninstalled SP3 and reinstalled, but the installation hung after nearly two hours. I shut it down and rebooted. Now, it still reports to be SP2. I has some suspicion that limited RAM stops SP3 install.

 

Please help. Here is the URL for a report on the computer:

 

http://speccy.piriform.com/results/cpihwy0Q408MYis5jZTJrER

 

 

Cheers



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#2 turbine_guy

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Posted 23 June 2013 - 10:47 PM

Hi All,

 

I know it is summer, but I had hoped someone would offer an idea this weekend. I keep trying changes in the computer, but the wireless will not work.

 

I was able to get the wireless to work if I booted entirely from UBCD4WIN. This proves the radio card is working. However, I had to turn off encryption to get a connection. In that past with other laptops, I never needed to turn off encryption from the router. The driver on UBCD4WIN may not be ideal. I would need to rebuild the ISO with a changed driver to see if that would help.

 

(I really regret that the UBCD4WIN project has died, and even the forum has turned off. It was a neat project that I used often to fix problems, although it has limitations to XP to some extent.)

 

I have a suspicion that security updates that have been added are interfering with the wifi radio. I read some comments that some get relief from a small USB wifi dongle when the radio fails in a Mac or Windows computer. Therefore, I finally ordered a cheap small dongle to try.

 

I am trying to avoid getting egg on my face with this rescue project. I am sorry I volunteered to get it going again. It is a nice Centrino laptop that has a small drive and limited memory.

 

Cheers






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