I am working on a a family member Toshiba laptop. It was infected and cleaned by a an office chain before me. I don't think it was completely working because I found drtrans32.dll loaded. I removed this with UBCD4WIN boot disk, installed a fresh battery, and found that it was cluttered with autoruns. I cleaned up the autoruns, ran several virus checks including Runscanner. Next, I found that it would bsod at times. Turning off the wireless card would prevent the crash.
I updated the Intel wireless driver, and now the radio will not function. I uninstalled and reinstalled the wireless card. I have updated the Intel wireless driver using the Intel utility. The new driver from 2007 does not work, and the old one crashes when I rolled it back.
I discovered that SP3 was installed, but not reported. I uninstalled SP3 and reinstalled, but the installation hung after nearly two hours. I shut it down and rebooted. Now, it still reports to be SP2. I has some suspicion that limited RAM stops SP3 install.
Please help. Here is the URL for a report on the computer: