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Heavily Infected. I have no idea what to do.


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29 replies to this topic

#1 con1287

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Posted 21 June 2013 - 08:59 PM

Ok, so my friend has this Lenovo Thinkpad Laptop running Windows 7. It is heavily infected with an unknown virus and everytime I try to launch a program (internet explorer, norton, etc.) it tells me that windows32/wow/64.dll or something like that is missing. Also, everytime I type something, it places different letters than the ones im pressing. For example if I am typing something like "task" it shows up on the screen as "asfg/as" or something like that.

 

 

I have tried running DDS and other tools but it absolutely will not run and always gives me the same error of how wow64.dll is missing.

 

It only works in safe mode now and it still has these same troubles.

 

Any help please?!!?!?



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#2 gringo_pr

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Posted 22 June 2013 - 02:51 PM

Hello con1287

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst64.exe or e:\frst.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • First Press the Scan button.
  • It will make a log (FRST.txt)
I want you to poste the FRST.txt report into your reply to me

Gringo

Edited by gringo_pr, 22 June 2013 - 02:52 PM.

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 con1287

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Posted 22 June 2013 - 03:37 PM

None of these steps will work. When I tap F8 it just starts up normally without giving me a single screen of any of the options you listed.



#4 con1287

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Posted 22 June 2013 - 03:45 PM

Also, my password has the letter "a" in it. Whenever I press the letter "a" on my keyboard, the window closes and I can't do anything.



#5 gringo_pr

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Posted 22 June 2013 - 07:17 PM


Hello con1287

lets try in normal mode

Please download Farbar Recovery Scan Tool and save it to your desktop.


Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 con1287

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Posted 22 June 2013 - 08:22 PM

I cannot use Internet Explorer or any application. It either won't launch no matter what or it will give me a wow64.dll error.



#7 con1287

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Posted 23 June 2013 - 12:00 AM

Nevermind! On the second try it finally worked! Eureka! :)

 

FRST Log:

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 22-06-2013
Ran by Patrick (administrator) on 22-06-2013 21:54:47
Running from C:\Users\Patrick\Desktop
Windows 7 Professional Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Normal

==================== Processes (Whitelisted) =================

(Lenovo.) C:\Windows\system32\ibmpmsvc.exe
(AMD) C:\Windows\system32\atiesrxx.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(AMD) C:\Windows\system32\atieclxx.exe
(Microsoft Corporation) C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(Lenovo.) C:\Windows\System32\TpShocks.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Microsoft Corporation) C:\Program Files\Microsoft IntelliPoint\ipoint.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [11049576 2010-07-14] (Realtek Semiconductor)
HKLM\...\Run: [TPHOTKEY] C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe [69568 2009-12-21] ()
HKLM\...\Run: [TpShocks] TpShocks.exe [380776 2011-01-14] (Lenovo.)
HKLM\...\Run: [LENOVO.TPKNRRES] C:\Program Files\Lenovo\Communications Utility\TPKNRRES.exe [62312 2010-04-20] (Lenovo Group Limited)
HKLM\...\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe [2097960 2010-04-22] (Synaptics Incorporated)
HKLM\...\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe" [2417032 2011-08-01] (Microsoft Corporation)
HKCU\...\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [39408 2012-01-16] (Google Inc.)
HKCU\...\Run: [Smart PC Cleaner] C:\Program Files (x86)\Smart PC Cleaner\SPCLauncher.exe [80016 2012-01-28] (Avanquest Software)
HKCU\...\Run: [Exetender] "C:\Program Files (x86)\Free Ride Games\GPlayer.exe" /runonstartup [4862384 2011-09-01] (Exent Technologies Ltd.)
HKCU\...\Run: [InstallIQUpdater] "C:\Program Files (x86)\W3i\InstallIQUpdater\InstallIQUpdater.exe" /silent /autorun [1179648 2011-10-11] (W3i, LLC)
MountPoints2: {ef9617c6-76ee-11e0-b6fc-806e6f6e6963} - Q:\LenovoQDrive.exe
HKLM-x32\...\Run: [PWMTRV] rundll32 C:\PROGRA~2\ThinkPad\UTILIT~1\PWMTR64V.DLL,PwrMgrBkGndMonitor [1129832 2010-08-24] (Lenovo Group Limited)
HKLM-x32\...\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices [91520 2010-03-13] (Microsoft Corporation)
HKLM-x32\...\Run: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW [1259376 2011-07-28] ()
HKLM-x32\...\Run: [ExpressFiles] "C:\Program Files (x86)\ExpressFiles\ExpressFiles.exe" -tray [455800 2012-03-26] (http://www.express-files.com/)
HKU\Default\...\RunOnce: []  [x]
HKU\Default\...\RunOnce: [Lenovoautoqdrive] C:\PROGRA~2\Common~1\Lenovo\Lenovo~1\LenovoAutorunreg.exe /DRIVE=Q [159744 2009-03-24] ()
HKU\Default User\...\RunOnce: []  [x]
HKU\Default User\...\RunOnce: [Lenovoautoqdrive] C:\PROGRA~2\Common~1\Lenovo\Lenovo~1\LenovoAutorunreg.exe /DRIVE=Q [159744 2009-03-24] ()

==================== Internet (Whitelisted) ====================

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com/
HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://lenovo.msn.com
SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKCU - {9804B990-282F-4661-8636-340B0B9B4377} URL =
BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL (Microsoft Corporation)
BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
BHO: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
BHO-x32: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll (Yahoo! Inc.)
BHO-x32: DivX Plus Web Player HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll (DivX, LLC)
BHO-x32: Soda PDF Helper - {5CFCAFF6-5BB0-4864-B626-021C99ED82E5} - C:\Program Files (x86)\Soda PDF\PDFIEHelper.dll (LULU Software)
BHO-x32: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14\coIEPlg.dll (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14\IPS\IPSBHO.DLL (Symantec Corporation)
BHO-x32: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~4\Office14\GROOVEEX.DLL (Microsoft Corporation)
BHO-x32: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
BHO-x32: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~4\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO-x32: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
BHO-x32: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
BHO-x32: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll (Yahoo! Inc)
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKLM-x32 - Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14\coIEPlg.dll (Symantec Corporation)
Toolbar: HKLM-x32 - Soda PDF Toolbar - {980EB9EC-6EB5-4258-BDDB-EFE25C5F99EF} - C:\Program Files (x86)\Soda PDF\PDFIEPlugin.dll (LULU Software)
Toolbar: HKLM-x32 - Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll (Yahoo! Inc.)
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
Toolbar: HKCU - Google Toolbar - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKCU - No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
DPF: HKLM-x32 {67DABFBF-D0AB-41FA-9C46-CC0F21721616} http://download.divx.com/player/DivXBrowserPlugin.cab
DPF: HKLM-x32 {6A060448-60F9-11D5-A6CD-0002B31F7455}
Tcpip\Parameters: [DhcpNameServer] 192.168.1.1

Chrome:
=======
CHR HomePage: hxxp://www.google.com
CHR RestoreOnStartup: "hxxp://www.google.com"
CHR DefaultSearchURL: (Google) - {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:searchFieldtrialParameter}sourceid=chrome&ie={inputEncoding}
CHR DefaultSuggestURL: (Google) - {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&hl={language}&q={searchTerms}
CHR Plugin: (Remoting Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\22.0.1229.79\ppGoogleNaClPluginChrome.dll No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\22.0.1229.79\pdf.dll No File
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\22.0.1229.79\gcswf32.dll No File
CHR Plugin: (Java Deployment Toolkit 6.0.170.4) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeploytk.dll (Sun Microsystems, Inc.)
CHR Plugin: (Java™ Platform SE 6 U17) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
CHR Plugin: (Microsoft Office 2010) - C:\PROGRA~2\MICROS~4\Office14\NPAUTHZ.DLL (Microsoft Corporation)
CHR Plugin: (Microsoft Office 2010) - C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL (Microsoft Corporation)
CHR Plugin: (DivX VOD Helper Plug-in) - C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll (DivX, LLC.)
CHR Plugin: (DivX Plus Web Player) - C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll (DivX, LLC)
CHR Plugin: (Exent\u00AE AOD Gecko Plugin) - C:\Program Files (x86)\Free Ride Games\npExentCtl.dll (Exent Technologies Ltd.)
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll No File
CHR Plugin: (Windows Live Photo Gallery) - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll ( Microsoft Corporation)
CHR Extension: (YouTube) - C:\Users\Patrick\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0
CHR Extension: (Google Search) - C:\Users\Patrick\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_0
CHR Extension: (Norton Identity Protection) - C:\Users\Patrick\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2012.5.5.11_0
CHR Extension: (I Want This) - C:\Users\Patrick\AppData\Local\Google\Chrome\User Data\Default\Extensions\mpfapcdfbbledbojijcbcclmlieaoogk\1.20.86_0
CHR Extension: (DivX Plus Web Player HTML5 \u003Cvideo\u003E) - C:\Users\Patrick\AppData\Local\Google\Chrome\User Data\Default\Extensions\nneajnkjbffgblleaoojgaacokifdkhm\2.1.2.145_0
CHR Extension: (Gmail) - C:\Users\Patrick\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0

==================== Services (Whitelisted) =================

S3 bthserv; C:\Windows\system32\bthserv.dll [83968 2009-07-13] ()
S3 IPBusEnum; C:\Windows\system32\ipbusenum.dll [101888 2009-07-13] ()
S2 Lenovo.VIRTSCRLSVC; C:\Program Files\LENOVO\VIRTSCRL\lvvsst.exe [93032 2010-04-06] (Lenovo Group Limited)
S2 NIS; C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14\ccSvcHst.exe [138272 2012-06-15] (Symantec Corporation)
R2 RtkAudioService; C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [199272 2010-07-14] (Realtek Semiconductor)
S3 Soda PDF Helper Service; C:\Program Files (x86)\Soda PDF\HelperService.exe [858456 2011-07-19] (LULU Software)
S2 Soda PDF Service; C:\Program Files (x86)\Soda PDF\ConversionService.exe [906584 2011-07-19] (LULU Software)
S3 TrustedInstaller; C:\Windows\servicing\TrustedInstaller.exe [194048 2010-11-20] ()
S2 wscsvc; C:\Windows\System32\wscsvc.dll [97280 2009-07-13] ()

==================== Drivers (Whitelisted) ====================

S1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\BASHDefs\20120919.001\BHDrvx64.sys [1385120 2012-08-31] (Symantec Corporation)
S1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\BASHDefs\20120919.001\BHDrvx64.sys [1385120 2012-08-31] (Symantec Corporation)
R1 ccSet_NIS; C:\Windows\system32\drivers\NISx64\1308000.00E\ccSetx64.sys [167072 2012-06-06] (Symantec Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [484512 2012-09-17] (Symantec Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [484512 2012-09-17] (Symantec Corporation)
S1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\IPSDefs\20120925.001\IDSvia64.sys [513184 2012-09-06] (Symantec Corporation)
S1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\IPSDefs\20120925.001\IDSvia64.sys [513184 2012-09-06] (Symantec Corporation)
S3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\VirusDefs\20120925.018\ENG64.SYS [126112 2012-09-25] (Symantec Corporation)
S3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\VirusDefs\20120925.018\ENG64.SYS [126112 2012-09-25] (Symantec Corporation)
S3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\VirusDefs\20120925.018\EX64.SYS [2084000 2012-09-25] (Symantec Corporation)
S3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\VirusDefs\20120925.018\EX64.SYS [2084000 2012-09-25] (Symantec Corporation)
S1 SRTSP; C:\Windows\System32\Drivers\NISx64\1308000.00E\SRTSP64.SYS [737952 2012-07-05] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\NISx64\1308000.00E\SRTSPX64.SYS [37536 2012-07-05] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\NISx64\1308000.00E\SYMDS64.SYS [451192 2012-03-28] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\NISx64\1308000.00E\SYMEFA64.SYS [1129120 2012-05-21] (Symantec Corporation)
S3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [175736 2012-05-21] ()
R1 SymIRON; C:\Windows\system32\drivers\NISx64\1308000.00E\Ironx64.SYS [190072 2012-04-17] (Symantec Corporation)
S1 SymNetS; C:\Windows\System32\Drivers\NISx64\1308000.00E\SYMNETS.SYS [405624 2012-04-17] (Symantec Corporation)
R1 TPPWRIF; C:\Windows\System32\drivers\Tppwr64v.sys [13104 2010-08-24] ()
R2 X5XSEx; C:\Program Files (x86)\Free Ride Games\X5XSEx.Sys [55400 2010-11-22] (Exent Technologies Ltd.)
R2 X5XSEx; C:\Program Files (x86)\Free Ride Games\X5XSEx.Sys [55400 2010-11-22] (Exent Technologies Ltd.)
S3 PCDSRVC{127174DC-C366ED8B-06020101}_0; \??\c:\program files\pc-doctor\pcdsrvc_x64.pkms [x]

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2013-06-22 21:54 - 2013-06-22 21:54 - 00000000 ____D C:\FRST
2013-06-22 21:54 - 2013-06-22 13:30 - 01931364 ____A (Farbar) C:\Users\Patrick\Desktop\FRST64.exe
2013-06-21 20:58 - 2013-06-21 20:58 - 00000000 ____D C:\Users\Patrick\Desktop\tdsskiller

==================== One Month Modified Files and Folders =======

2013-06-22 21:54 - 2013-06-22 21:54 - 00000000 ____D C:\FRST
2013-06-22 21:53 - 2011-05-05 01:44 - 00000528 ____A C:\Windows\Tasks\PCDoctorBackgroundMonitorTask.job
2013-06-22 21:52 - 2012-01-16 18:55 - 00000896 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-06-22 21:52 - 2009-07-13 22:08 - 00000006 ___AH C:\Windows\Tasks\SA.DAT
2013-06-22 21:52 - 2009-07-13 21:51 - 00061936 ____A C:\Windows\setupact.log
2013-06-22 13:30 - 2013-06-22 21:54 - 01931364 ____A (Farbar) C:\Users\Patrick\Desktop\FRST64.exe
2013-06-22 12:19 - 2011-05-05 01:12 - 01236988 ____A C:\Windows\WindowsUpdate.log
2013-06-22 12:17 - 2011-05-05 01:44 - 00000382 ____A C:\Windows\Tasks\SystemToolsDailyTest.job
2013-06-22 12:13 - 2009-07-13 21:45 - 00031296 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-06-22 12:13 - 2009-07-13 21:45 - 00031296 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-06-21 21:35 - 2009-07-13 20:20 - 00000000 ____D C:\Windows\System32\sysprep
2013-06-21 21:03 - 2011-05-05 01:44 - 00000000 ____D C:\ProgramData\PCDr
2013-06-21 20:58 - 2013-06-21 20:58 - 00000000 ____D C:\Users\Patrick\Desktop\tdsskiller
2013-06-21 20:39 - 2012-01-16 18:55 - 00000900 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-06-21 19:13 - 2009-07-13 20:20 - 00000000 __RSD C:\Windows\Media
2013-06-21 19:07 - 2012-10-01 17:32 - 00000000 ____D C:\Users\Patrick\AppData\Local\Apps\2.0
2013-06-21 19:07 - 2011-07-03 11:28 - 00000000 ____D C:\ProgramData\Norton
2013-06-21 19:07 - 2009-07-13 20:20 - 00000000 ____D C:\Windows\System32\NDF
2013-06-21 19:07 - 2009-07-13 20:20 - 00000000 ____D C:\Windows\rescache
2013-06-21 19:07 - 2009-07-13 20:20 - 00000000 ____D C:\Windows\registration
2013-06-21 19:07 - 2009-07-13 20:20 - 00000000 ____D C:\Windows\AppCompat
2013-06-21 19:04 - 2012-01-16 18:54 - 00000000 ____D C:\Users\Patrick\AppData\Local\Google
2013-06-21 19:04 - 2011-09-20 07:32 - 00000000 __RHD C:\MSOCache
2013-06-21 18:30 - 2011-07-03 11:24 - 00000000 ____D C:\users\Patrick

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

LastRegBack: 2012-10-06 00:12

==================== End Of Log ============================

 

 

Addition Log:

 

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 22-06-2013
Ran by Patrick (administrator) on 22-06-2013 21:54:47
Running from C:\Users\Patrick\Desktop
Windows 7 Professional Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Normal

==================== Processes (Whitelisted) =================

(Lenovo.) C:\Windows\system32\ibmpmsvc.exe
(AMD) C:\Windows\system32\atiesrxx.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(AMD) C:\Windows\system32\atieclxx.exe
(Microsoft Corporation) C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(Lenovo.) C:\Windows\System32\TpShocks.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Microsoft Corporation) C:\Program Files\Microsoft IntelliPoint\ipoint.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [11049576 2010-07-14] (Realtek Semiconductor)
HKLM\...\Run: [TPHOTKEY] C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe [69568 2009-12-21] ()
HKLM\...\Run: [TpShocks] TpShocks.exe [380776 2011-01-14] (Lenovo.)
HKLM\...\Run: [LENOVO.TPKNRRES] C:\Program Files\Lenovo\Communications Utility\TPKNRRES.exe [62312 2010-04-20] (Lenovo Group Limited)
HKLM\...\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe [2097960 2010-04-22] (Synaptics Incorporated)
HKLM\...\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe" [2417032 2011-08-01] (Microsoft Corporation)
HKCU\...\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [39408 2012-01-16] (Google Inc.)
HKCU\...\Run: [Smart PC Cleaner] C:\Program Files (x86)\Smart PC Cleaner\SPCLauncher.exe [80016 2012-01-28] (Avanquest Software)
HKCU\...\Run: [Exetender] "C:\Program Files (x86)\Free Ride Games\GPlayer.exe" /runonstartup [4862384 2011-09-01] (Exent Technologies Ltd.)
HKCU\...\Run: [InstallIQUpdater] "C:\Program Files (x86)\W3i\InstallIQUpdater\InstallIQUpdater.exe" /silent /autorun [1179648 2011-10-11] (W3i, LLC)
MountPoints2: {ef9617c6-76ee-11e0-b6fc-806e6f6e6963} - Q:\LenovoQDrive.exe
HKLM-x32\...\Run: [PWMTRV] rundll32 C:\PROGRA~2\ThinkPad\UTILIT~1\PWMTR64V.DLL,PwrMgrBkGndMonitor [1129832 2010-08-24] (Lenovo Group Limited)
HKLM-x32\...\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices [91520 2010-03-13] (Microsoft Corporation)
HKLM-x32\...\Run: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW [1259376 2011-07-28] ()
HKLM-x32\...\Run: [ExpressFiles] "C:\Program Files (x86)\ExpressFiles\ExpressFiles.exe" -tray [455800 2012-03-26] (http://www.express-files.com/)
HKU\Default\...\RunOnce: []  [x]
HKU\Default\...\RunOnce: [Lenovoautoqdrive] C:\PROGRA~2\Common~1\Lenovo\Lenovo~1\LenovoAutorunreg.exe /DRIVE=Q [159744 2009-03-24] ()
HKU\Default User\...\RunOnce: []  [x]
HKU\Default User\...\RunOnce: [Lenovoautoqdrive] C:\PROGRA~2\Common~1\Lenovo\Lenovo~1\LenovoAutorunreg.exe /DRIVE=Q [159744 2009-03-24] ()

==================== Internet (Whitelisted) ====================

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com/
HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://lenovo.msn.com
SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKCU - {9804B990-282F-4661-8636-340B0B9B4377} URL =
BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL (Microsoft Corporation)
BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
BHO: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
BHO-x32: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll (Yahoo! Inc.)
BHO-x32: DivX Plus Web Player HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll (DivX, LLC)
BHO-x32: Soda PDF Helper - {5CFCAFF6-5BB0-4864-B626-021C99ED82E5} - C:\Program Files (x86)\Soda PDF\PDFIEHelper.dll (LULU Software)
BHO-x32: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14\coIEPlg.dll (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14\IPS\IPSBHO.DLL (Symantec Corporation)
BHO-x32: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~4\Office14\GROOVEEX.DLL (Microsoft Corporation)
BHO-x32: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
BHO-x32: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~4\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO-x32: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
BHO-x32: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
BHO-x32: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll (Yahoo! Inc)
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKLM-x32 - Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14\coIEPlg.dll (Symantec Corporation)
Toolbar: HKLM-x32 - Soda PDF Toolbar - {980EB9EC-6EB5-4258-BDDB-EFE25C5F99EF} - C:\Program Files (x86)\Soda PDF\PDFIEPlugin.dll (LULU Software)
Toolbar: HKLM-x32 - Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll (Yahoo! Inc.)
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
Toolbar: HKCU - Google Toolbar - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKCU - No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
DPF: HKLM-x32 {67DABFBF-D0AB-41FA-9C46-CC0F21721616} http://download.divx.com/player/DivXBrowserPlugin.cab
DPF: HKLM-x32 {6A060448-60F9-11D5-A6CD-0002B31F7455}
Tcpip\Parameters: [DhcpNameServer] 192.168.1.1

Chrome:
=======
CHR HomePage: hxxp://www.google.com
CHR RestoreOnStartup: "hxxp://www.google.com"
CHR DefaultSearchURL: (Google) - {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:searchFieldtrialParameter}sourceid=chrome&ie={inputEncoding}
CHR DefaultSuggestURL: (Google) - {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&hl={language}&q={searchTerms}
CHR Plugin: (Remoting Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\22.0.1229.79\ppGoogleNaClPluginChrome.dll No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\22.0.1229.79\pdf.dll No File
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\22.0.1229.79\gcswf32.dll No File
CHR Plugin: (Java Deployment Toolkit 6.0.170.4) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeploytk.dll (Sun Microsystems, Inc.)
CHR Plugin: (Java™ Platform SE 6 U17) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
CHR Plugin: (Microsoft Office 2010) - C:\PROGRA~2\MICROS~4\Office14\NPAUTHZ.DLL (Microsoft Corporation)
CHR Plugin: (Microsoft Office 2010) - C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL (Microsoft Corporation)
CHR Plugin: (DivX VOD Helper Plug-in) - C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll (DivX, LLC.)
CHR Plugin: (DivX Plus Web Player) - C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll (DivX, LLC)
CHR Plugin: (Exent\u00AE AOD Gecko Plugin) - C:\Program Files (x86)\Free Ride Games\npExentCtl.dll (Exent Technologies Ltd.)
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll No File
CHR Plugin: (Windows Live Photo Gallery) - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll ( Microsoft Corporation)
CHR Extension: (YouTube) - C:\Users\Patrick\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0
CHR Extension: (Google Search) - C:\Users\Patrick\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_0
CHR Extension: (Norton Identity Protection) - C:\Users\Patrick\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2012.5.5.11_0
CHR Extension: (I Want This) - C:\Users\Patrick\AppData\Local\Google\Chrome\User Data\Default\Extensions\mpfapcdfbbledbojijcbcclmlieaoogk\1.20.86_0
CHR Extension: (DivX Plus Web Player HTML5 \u003Cvideo\u003E) - C:\Users\Patrick\AppData\Local\Google\Chrome\User Data\Default\Extensions\nneajnkjbffgblleaoojgaacokifdkhm\2.1.2.145_0
CHR Extension: (Gmail) - C:\Users\Patrick\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0

==================== Services (Whitelisted) =================

S3 bthserv; C:\Windows\system32\bthserv.dll [83968 2009-07-13] ()
S3 IPBusEnum; C:\Windows\system32\ipbusenum.dll [101888 2009-07-13] ()
S2 Lenovo.VIRTSCRLSVC; C:\Program Files\LENOVO\VIRTSCRL\lvvsst.exe [93032 2010-04-06] (Lenovo Group Limited)
S2 NIS; C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14\ccSvcHst.exe [138272 2012-06-15] (Symantec Corporation)
R2 RtkAudioService; C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [199272 2010-07-14] (Realtek Semiconductor)
S3 Soda PDF Helper Service; C:\Program Files (x86)\Soda PDF\HelperService.exe [858456 2011-07-19] (LULU Software)
S2 Soda PDF Service; C:\Program Files (x86)\Soda PDF\ConversionService.exe [906584 2011-07-19] (LULU Software)
S3 TrustedInstaller; C:\Windows\servicing\TrustedInstaller.exe [194048 2010-11-20] ()
S2 wscsvc; C:\Windows\System32\wscsvc.dll [97280 2009-07-13] ()

==================== Drivers (Whitelisted) ====================

S1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\BASHDefs\20120919.001\BHDrvx64.sys [1385120 2012-08-31] (Symantec Corporation)
S1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\BASHDefs\20120919.001\BHDrvx64.sys [1385120 2012-08-31] (Symantec Corporation)
R1 ccSet_NIS; C:\Windows\system32\drivers\NISx64\1308000.00E\ccSetx64.sys [167072 2012-06-06] (Symantec Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [484512 2012-09-17] (Symantec Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [484512 2012-09-17] (Symantec Corporation)
S1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\IPSDefs\20120925.001\IDSvia64.sys [513184 2012-09-06] (Symantec Corporation)
S1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\IPSDefs\20120925.001\IDSvia64.sys [513184 2012-09-06] (Symantec Corporation)
S3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\VirusDefs\20120925.018\ENG64.SYS [126112 2012-09-25] (Symantec Corporation)
S3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\VirusDefs\20120925.018\ENG64.SYS [126112 2012-09-25] (Symantec Corporation)
S3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\VirusDefs\20120925.018\EX64.SYS [2084000 2012-09-25] (Symantec Corporation)
S3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.7.0.9\Definitions\VirusDefs\20120925.018\EX64.SYS [2084000 2012-09-25] (Symantec Corporation)
S1 SRTSP; C:\Windows\System32\Drivers\NISx64\1308000.00E\SRTSP64.SYS [737952 2012-07-05] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\NISx64\1308000.00E\SRTSPX64.SYS [37536 2012-07-05] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\NISx64\1308000.00E\SYMDS64.SYS [451192 2012-03-28] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\NISx64\1308000.00E\SYMEFA64.SYS [1129120 2012-05-21] (Symantec Corporation)
S3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [175736 2012-05-21] ()
R1 SymIRON; C:\Windows\system32\drivers\NISx64\1308000.00E\Ironx64.SYS [190072 2012-04-17] (Symantec Corporation)
S1 SymNetS; C:\Windows\System32\Drivers\NISx64\1308000.00E\SYMNETS.SYS [405624 2012-04-17] (Symantec Corporation)
R1 TPPWRIF; C:\Windows\System32\drivers\Tppwr64v.sys [13104 2010-08-24] ()
R2 X5XSEx; C:\Program Files (x86)\Free Ride Games\X5XSEx.Sys [55400 2010-11-22] (Exent Technologies Ltd.)
R2 X5XSEx; C:\Program Files (x86)\Free Ride Games\X5XSEx.Sys [55400 2010-11-22] (Exent Technologies Ltd.)
S3 PCDSRVC{127174DC-C366ED8B-06020101}_0; \??\c:\program files\pc-doctor\pcdsrvc_x64.pkms [x]

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2013-06-22 21:54 - 2013-06-22 21:54 - 00000000 ____D C:\FRST
2013-06-22 21:54 - 2013-06-22 13:30 - 01931364 ____A (Farbar) C:\Users\Patrick\Desktop\FRST64.exe
2013-06-21 20:58 - 2013-06-21 20:58 - 00000000 ____D C:\Users\Patrick\Desktop\tdsskiller

==================== One Month Modified Files and Folders =======

2013-06-22 21:54 - 2013-06-22 21:54 - 00000000 ____D C:\FRST
2013-06-22 21:53 - 2011-05-05 01:44 - 00000528 ____A C:\Windows\Tasks\PCDoctorBackgroundMonitorTask.job
2013-06-22 21:52 - 2012-01-16 18:55 - 00000896 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-06-22 21:52 - 2009-07-13 22:08 - 00000006 ___AH C:\Windows\Tasks\SA.DAT
2013-06-22 21:52 - 2009-07-13 21:51 - 00061936 ____A C:\Windows\setupact.log
2013-06-22 13:30 - 2013-06-22 21:54 - 01931364 ____A (Farbar) C:\Users\Patrick\Desktop\FRST64.exe
2013-06-22 12:19 - 2011-05-05 01:12 - 01236988 ____A C:\Windows\WindowsUpdate.log
2013-06-22 12:17 - 2011-05-05 01:44 - 00000382 ____A C:\Windows\Tasks\SystemToolsDailyTest.job
2013-06-22 12:13 - 2009-07-13 21:45 - 00031296 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-06-22 12:13 - 2009-07-13 21:45 - 00031296 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-06-21 21:35 - 2009-07-13 20:20 - 00000000 ____D C:\Windows\System32\sysprep
2013-06-21 21:03 - 2011-05-05 01:44 - 00000000 ____D C:\ProgramData\PCDr
2013-06-21 20:58 - 2013-06-21 20:58 - 00000000 ____D C:\Users\Patrick\Desktop\tdsskiller
2013-06-21 20:39 - 2012-01-16 18:55 - 00000900 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-06-21 19:13 - 2009-07-13 20:20 - 00000000 __RSD C:\Windows\Media
2013-06-21 19:07 - 2012-10-01 17:32 - 00000000 ____D C:\Users\Patrick\AppData\Local\Apps\2.0
2013-06-21 19:07 - 2011-07-03 11:28 - 00000000 ____D C:\ProgramData\Norton
2013-06-21 19:07 - 2009-07-13 20:20 - 00000000 ____D C:\Windows\System32\NDF
2013-06-21 19:07 - 2009-07-13 20:20 - 00000000 ____D C:\Windows\rescache
2013-06-21 19:07 - 2009-07-13 20:20 - 00000000 ____D C:\Windows\registration
2013-06-21 19:07 - 2009-07-13 20:20 - 00000000 ____D C:\Windows\AppCompat
2013-06-21 19:04 - 2012-01-16 18:54 - 00000000 ____D C:\Users\Patrick\AppData\Local\Google
2013-06-21 19:04 - 2011-09-20 07:32 - 00000000 __RHD C:\MSOCache
2013-06-21 18:30 - 2011-07-03 11:24 - 00000000 ____D C:\users\Patrick

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

LastRegBack: 2012-10-06 00:12

==================== End Of Log ============================



#8 gringo_pr

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Posted 23 June 2013 - 05:33 AM


Hello con1287

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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#9 con1287

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Posted 23 June 2013 - 02:09 PM

I've run into a problem... Every time I boot up in normal mode it prompts for my password. The keyboard will not let me type and the computer automatically puts random letters so I cannot log in.

 

And now when I restarted and tried to turn on the computer again, it gives me an Error 0210: Stuck Key 1F

 

Anny suggestions? I can't even boot into safemode.



#10 gringo_pr

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Posted 23 June 2013 - 09:24 PM

I need you to borrow a keyboard and try that - let me know if it has the same problem


gringo
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#11 con1287

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Posted 23 June 2013 - 09:25 PM

It is a laptop, so would I just plug a keyboard inside one of it's usb ports and that should work right?



#12 con1287

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Posted 23 June 2013 - 09:33 PM

So, I downloaded Combofix through a CD I burned it on. It still will not launch no matter what I do.

 

I also cannot disable Norton Internet Security since it gives me no option to and is unresponsive when I try to launch the program.

 

I also cannot launch Internet Explorer cause it gives me a wow64.dll error.



#13 gringo_pr

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Posted 23 June 2013 - 10:45 PM


Hello con1287

I would like you to try and run these next.

TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • more than one report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". The one that I need is the larger one. Please copy and paste the contents of that file here.

    Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it

    If the forum still complains about it being to long send me everything that is at the end of the report after where it says

    ==================
    Scan finished
    ==================
and I will see if I want to see the whole report

--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from TDSSKiller and Roguekiller and also let me know how the computer is doing at this time.

Gringo
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#14 con1287

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Posted 23 June 2013 - 11:00 PM

Gringo, nothing works... at all... literally nothing will run...

 

I cannot even run internet explorer. I tried to run TDSS killer but it won't work either.

 

I'm stumped.



#15 gringo_pr

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Posted 23 June 2013 - 11:28 PM

Lets try the AVG Rescue CD:

"AVG rescue CD is basically a portable version of AVG anti-virus, which runs on linux distribution as bootable CD or bootable USB flash drive. This Rescue CD is equipped with AVG Antivirus , AVG Anti Spyware and some administrator recovery tool.


You can scan and remove computer virus without booting operating system first. It is suitable for recovering MS Windows and Linux operating systems (FAT32 and NTFS file systems) from virus and spyware attack. Meanwhile, Administrator toolset on AVG rescue disk are Windows Registry editor, a TestDisk utility for data recovering and lost partitions, a file browser for navigating folders, and a Ping tool for basic network diagnostics."

Please Note: Windows does not have to load for this scanner to work.

AVG Rescue CD Guide-check here

You can download AVG rescue CD HERE.
It's also located on ThisPage, make sure you download the .iso file.

Here's how it goes:

Download and install Active@ ISO Burner
Click HERE for ISOBurner Instructions.
Install the program, and follow the next set of steps.

After you install Active@ ISO Burner, put a blank cd-r in your burner and double click on the AVG Rescue CD.iso you downloaded and Active@ ISO Burner should automatically open up.....now click BURN.

The program is very easy to use, you'll just be pressing Enter most of the time but here's how it goes:

1. After the rescue cd is made, boot-up the sick computer, put the rescue cd in and then restart it.
Note: In order to do so, the computer must be set to boot from the CD first. For information on how to do that....click HERE.
2. At the Boot Menu: Choose AVG Rescue CD (1) and press Enter

3. Let it load, at the "Disclaimer Screen"... just choose I agree or not and press Enter

4. At the "Update Screen", choose Yes and press Enter

Next screen, Choose Update from Internet and press Enter

5. At the "Update Priority Configuration" window, choose Priority 2 Virus Database Update and press Enter

6. Let it update and when finished, Press any key to continue

7. You end up back at the "Update Screen", choose Return and press Enter

8. Your at the "Main Menu" screen, choose Scan, press Enter

9. "Scan Type Menu", choose "Volumes Scan - Selected Volumes" and press Enter

10. "Scan Volumes", choose "OK" and press Enter

11. "Scan Options", choose "OK" and press Enter

12. "Run Scan", choose "Yes" and press Enter

13. When scan is complete, Press any key to continue

14. "Info screen", choose "OK" and press Enter

15. To see the scan report, select "Report File" and press Enter
Please look over the list as some files can be crucial for the Windows system and deleting them can make it inoperative, if in your not sure please Google the file or files.

16. "Scan Results Menu", use the up and down keys and choose "Select - Handle single or groups of infected files", press Enter
Go through the files and choose to Rename the infected file, don't choose Delete!
This is important....Rename<---

17. Read the "Warning Screen", "Yes" and Enter

18. Back to "Scan Results Menu", choose "Back or Return" to get to the "Main Menu" and then choose ---->Reboot System
Don't forget to take out the rescue cd.

19. All the malware files will be renamed to "_INFECTED.arl", to find all of these files....
Go to Start > Search > All Files and Folders > type "_INFECTED.arl" and click search.
Example: malware.exe would be renamed to malware.exe_infected.arl

20. Note: If you find the cd doesn't load, it's most likely do to a bad download or bad burn, download the file again and burn it at a slower speed.
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