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Updates Fail/Downloads Fail/Flash Sites Fail x2 computers


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#1 NEURONAF

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Posted 21 June 2013 - 01:44 PM

I have two Windows 7 64 bit systems that worked perfectly until approx two weeks ago. They started becoming unresponsive to various websites, such as b1015.com (unable to listen live). Both computers then started having problems opening sites through google searches.

 

Following this, most updates on both computers fail. Downloads from the internet fail. Updating flash on one - failed. downloading .net framework update - failed.

 

One computer has MSE - updated and ran scan - no threats found

One computer has AVast - updated and ran scan - no threats found

 

Tried to download malwarebytes on the computer with avast - failed

went to XP station - downloaded to thumb drive and installed from thumb drive and ran  - no threats found

 

from cmd prompt -  ran sfc /scannow on both computers  -  no problems found

 

Can anyone give me any ideas of where to go from here to get both of these computers working properly again

 

VR-

 

Bec



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#2 sflatechguy

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Posted 21 June 2013 - 09:14 PM

The first place to start is are you getting any error messages when the updates fail? What do the messages state -- for example, do you get any error codes? Please post that information here.



#3 Chris Cosgrove

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Posted 22 June 2013 - 05:46 PM

Given that this is happening on two computers, and started at virtually the same, and that both test clean to the extent of the checking that has been done, I would be inclined to look for a network problem - router, modem, ISP connection.

 

If the problems were merely appearing on one computer and not the other, then yes, I would look for a problem on that computer first, but this seems to be common to both. Check the router settings and your connections, and perhaps replace any broadband filters as well. If that doesn't solve your problem, speak to your ISP.

 

Chris Cosgrove



#4 NEURONAF

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Posted 25 June 2013 - 11:23 AM

@sflatechguy - on one computer code 8024402F on the other computer code 80070643

 

@ Chris Cosgrove - We have 10 windows workstations (8 running XP, and 2 running Windows 7) as well as 3 mac workstations (2 running windows 7 in parallel and one running windows 7 virtually). There are no issues with any of the XP workstations or the three macs running windows 7 either in parallel or virtually. Not sure where to look network wise, or what would cause just these two computers to have the same problem.



#5 sflatechguy

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Posted 25 June 2013 - 02:49 PM

The 80244016 error indicates the connection with Windows Update servers was disconnected, or the temp folder for Windows Updates on the PC is corrupted.

First place to start is here: http://windows.microsoft.com/en-US/windows7/Windows-Update-error-80244016-8024402f-or-c80003fa

If that doesn't work, the next step is to go into the services console (services.msc from the Start menu search bar), scroll down to Windows Update and doubleclick it. In the General tab, make sure startup type is set to Automatic or Manual. Then click the Start button to make sure it's started. Do the same for the Background Intelligent Transfer Service BITS. You may need to stop both services first, and then start them again.

If that doesn't fix it, then the temp folder may be corrupt. Close all running programs. Open the command prompt window as an administrator, type in     net stop WuAuServ      and hit enter. Go to Start search and type in  %windir%  . Look for the SoftwareDistribution folder and rename it SoftwareDistribution.old (the folder will recreate itself again once updates start working). In the command prompt windown, type in    net start WuAuServ. You should get a message saying it successfully restarted.

 

The 80070643 error indicates problems with the .NET framework that will need to be repaired. http://support.microsoft.com/kb/KB976982



#6 NEURONAF

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Posted 27 June 2013 - 11:31 AM

"The 80070643 error indicates problems with the .NET framework that will need to be repaired. http://support.microsoft.com/kb/KB976982"

 

This did fix the update problem on one computer. Still having issues with IE - but that seems to be a trend lately and firefox works fine. Thanks for your help with this one.

 

"The 80244016 error indicates the connection with Windows Update servers was disconnected, or the temp folder for Windows Updates on the PC is corrupted.

First place to start is here: http://windows.microsoft.com/en-US/windows7/Windows-Update-error-80244016-8024402f-or-c80003fa

If that doesn't work, the next step is to go into the services console (services.msc from the Start menu search bar), scroll down to Windows Update and doubleclick it. In the General tab, make sure startup type is set to Automatic or Manual. Then click the Start button to make sure it's started. Do the same for the Background Intelligent Transfer Service BITS. You may need to stop both services first, and then start them again.

If that doesn't fix it, then the temp folder may be corrupt. Close all running programs. Open the command prompt window as an administrator, type in     net stop WuAuServ      and hit enter. Go to Start search and type in  %windir%  . Look for the SoftwareDistribution folder and rename it SoftwareDistribution.old (the folder will recreate itself again once updates start working). In the command prompt windown, type in    net start WuAuServ. You should get a message saying it successfully restarted."

 

Fix it ran but made minimal difference (some .net framework updates installed, other updates failed giving further errors of 80072EFE and 80072EE2)

Restarted both windows update and BITs from the service console - no such luck

Tried the third option - stopped Automatic windows update through the cmd prompt, but when attempting to change the filename to .old it would not allow me to do so, error: The folder or a file within it is in use by another program (I had closed all open programs)

 

As for the two new errors:

 

80072EE2 - ran fix it, seemed ok at first, but I am getting it again today

80072EFE - ran fix it - "could not find a problem", however, today I am not getting this error

 

Updates are still failing on the second computer, Flash still will not install.

 

As for the flash updates - I get the error "actionlist not found", when trying to install browser specific versions they fail as well.....



#7 sflatechguy

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Posted 27 June 2013 - 12:03 PM

The actionlist not found error occurs when the computer tries to download the wrong version of Flash -- that is, it downloads the plugin for IE when what is needed is the plugin for Mozilla, and vice versa. Try downloading this http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe close all the browsers and run the Flash setup from the desktop. Or, go here http://www.adobe.com/products/flashplayer/distribution3.html to make sure you are downloading the proper version.

 

The 80072EE2 error could simply be because the servers are busy, or your firewall is blocking the updates. If you're using Windows Firewall, that would indicate there are other issues. The 80072EFE error means some other program is blocking Windows Update from running, again either the firewall or the anitvirus software. Is this computer running MSE or Avast? If it is running Avast, make sure the version you are using and the signature files are up to date. If that doesn't fix it, you may want to install a different antivirus program and see if that makes a difference.

 

If it is running MSE, download this automatic troubleshooter http://go.microsoft.com/fwlink/?LinkId=231149 and see if that helps nail down the problem.






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