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Removed WhiteSmoke Toolbar but slowness persists


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38 replies to this topic

#1 jamesr23

jamesr23

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Posted 21 June 2013 - 11:04 AM

I have an Asus Eee PC 1000he running Windows XP Pro SP2. Computer was running slowly. Audio unable to play normally. (Always choppy.) Programs take very long to open, etc.
 
Did scan with SUPERAntiSpyware and removed everything it found. I did not write down what it found and removed, as I (falsely) assumed that the removal would solve the slowness problems.
 
Uninstalled the WhiteSmoke Toolbar using the steps found here: http://malwaretips.com/blogs/remove-whitesmoke-toolbar/ This included removing WhiteSmoke Toolbar extension from FireFox, using AdwCleaner to removed WhiteSmoke Toolbar registry entries, running a computer scan with Malwarebytes Anti-Malware, and finally running a computer scan with HitmanPro. I followed all of these steps.
 
Problem persists even though antivirus progams (avast! and AVG) and antispyware/antimalware programs (SUPERAntiSpyware, MalwareBytes) show clean reports.
 
Because of the connection between WhiteSmoke Toolbar and TDSS rootkit infection reported here (http://www.bleepingcomputer.com/forums/t/493984/whitesmoke-toolbar/), I downloaded and ran TDSSKiller. No threats were found.
 
I have also defragmented the hard drive (which took 14 hours even though it's only a 150gb drive [divided into two equally-sized partitions]) and run scandisk.
 
I have heard that System Restore can cause problems when systems are infected, and the only restore point that was listed was recent (since the issue arose), so I turned off System Restore.
 
I can't think of any other steps I've taken that I should list that might be relevant/helpful for you to know.
 
What next steps can I take to investigate further? Thank you in advance for your help!


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#2 Broni

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Posted 21 June 2013 - 07:46 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 jamesr23

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Posted 22 June 2013 - 07:22 AM

Broni, thanks so much for your help!
 
 
 Results of screen317's Security Check version 0.99.67  
 Windows XP Service Pack 2 x86   
 Internet Explorer 6 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Disabled!  
Please wait while WMIC compiles updated MOF files.d 
ECHO is off.
ECHO is off.
ECHO is off.
ECHO is off.
ECHO is off.
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 21  
 Java version out of Date!
 Adobe Flash Player 11.7.700.224  
 Adobe Reader XI  
 Mozilla Firefox (21.0) 
````````Process Check: objlist.exe by Laurent````````
 AVG avgwdsvc.exe 
 AVG avgrsx.exe 
 AVG avgnsx.exe 
 AVG avgemc.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 1% 
````````````````````End of Log``````````````````````
 
 
 
 
Farbar Service Scanner Version: 16-06-2013
Ran by Michael Klos (administrator) on 21-06-2013 at 21:08:37
Running from "C:\Documents and Settings\Michael Klos\My Documents\Dropbox\J+K\Computer Utilities"
Microsoft Windows XP Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
 
 
System Restore:
============
Srservice Service is not running. Checking service configuration:
The start type of Srservice service is OK.
The ImagePath of Srservice service is OK.
The ServiceDll of Srservice: "C:\WINDOWS\system32\srsvc.dll".
 
sr Service is not running. Checking service configuration:
The start type of sr service is set to Disabled. The default start type is Boot.
The ImagePath of sr: "\SystemRoot\system32\DRIVERS\sr.sys".
 
 
System Restore Disabled Policy: 
========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR"=DWORD:1
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys
[2006-02-28 08:00] - [2006-02-28 08:00] - 0162816 ____A (Microsoft Corporation) 0C80E410CD2F47134407EE7DD19CC86B
 
C:\WINDOWS\system32\Drivers\tcpip.sys
[2006-02-28 08:00] - [2006-02-28 08:00] - 0359040 ____A (Microsoft Corporation) 9F4B36614A0FC234525BA224957DE55C
 
C:\WINDOWS\system32\Drivers\ipsec.sys
[2006-02-28 08:00] - [2006-02-28 08:00] - 0074752 ____A (Microsoft Corporation) 64537AA5C003A6AFEEE1DF819062D0D1
 
C:\WINDOWS\system32\dnsrslvr.dll
[2006-02-28 08:00] - [2006-02-28 08:00] - 0045568 ____A (Microsoft Corporation) 7379DE06FD196E396A00AA97B990C00D
 
C:\WINDOWS\system32\ipnathlp.dll
[2006-02-28 08:00] - [2006-02-28 08:00] - 0331264 ____A (Microsoft Corporation) 36CC8C01B5E50163037BEF56CB96DEFF
 
C:\WINDOWS\system32\netman.dll
[2006-02-28 08:00] - [2006-02-28 08:00] - 0198144 ____A (Microsoft Corporation) DAB9E6C7105D2EF49876FE92C524F565
 
C:\WINDOWS\system32\wbem\WMIsvc.dll
[2011-07-08 17:58] - [2006-02-28 08:00] - 0144896 ____A (Microsoft Corporation) F399242A80C4066FD155EFA4CF96658E
 
C:\WINDOWS\system32\srsvc.dll
[2011-07-08 18:00] - [2006-02-28 08:00] - 0170496 ____A (Microsoft Corporation) 92BDF74F12D6CBEC43C94D4B7F804838
 
C:\WINDOWS\system32\Drivers\sr.sys
[2011-07-08 18:00] - [2006-02-28 08:00] - 0073472 ____A (Microsoft Corporation) E41B6D037D6CD08461470AF04500DC24
 
C:\WINDOWS\system32\wscsvc.dll
[2006-02-28 08:00] - [2006-02-28 08:00] - 0081408 ____A (Microsoft Corporation) 4D59DAA66C60858CDF4F67A900F42D4A
 
C:\WINDOWS\system32\wbem\WMIsvc.dll
[2011-07-08 17:58] - [2006-02-28 08:00] - 0144896 ____A (Microsoft Corporation) F399242A80C4066FD155EFA4CF96658E
 
C:\WINDOWS\system32\wuauserv.dll
[2011-07-08 18:01] - [2006-02-28 08:00] - 0006656 ____A (Microsoft Corporation) 13D72740963CBA12D9FF76A7F218BCD8
 
C:\WINDOWS\system32\qmgr.dll
[2011-07-08 18:01] - [2006-02-28 08:00] - 0382464 ____A (Microsoft Corporation) 2C69EC7E5A311334D10DD95F338FCCEA
 
C:\WINDOWS\system32\es.dll
[2006-02-28 08:00] - [2006-02-28 08:00] - 0243200 ____A (Microsoft Corporation) ACD36A2DD7D1E9D8A060AA651DC07E63
 
C:\WINDOWS\system32\cryptsvc.dll
[2006-02-28 08:00] - [2006-02-28 08:00] - 0060416 ____A (Microsoft Corporation) 10654F9DDCEA9C46CFB77554231BE73B
 
C:\WINDOWS\system32\svchost.exe
[2006-02-28 08:00] - [2006-02-28 08:00] - 0014336 ____A (Microsoft Corporation) 8F078AE4ED187AAABC0A305146DE6716
 
C:\WINDOWS\system32\rpcss.dll
[2006-02-28 08:00] - [2006-02-28 08:00] - 0395776 ____A (Microsoft Corporation) 5C83A4408604F737717AB96371201680
 
C:\WINDOWS\system32\services.exe
[2006-02-28 08:00] - [2006-02-28 08:00] - 0108032 ____A (Microsoft Corporation) C6CE6EEC82F187615D1002BB3BB50ED4
 
 
Extra List:
=======
Avgfwfd(9) Avgtdix(10) Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4) 
0x090000000500000001000000020000000300000004000000090000000A0000000600000007000000
IpSec Tag value is correct.
 
**** End of log ****
 
 
 
 
 
 
MiniToolBox by Farbar  Version: 16-06-2013
Ran by Michael Klos (administrator) on 21-06-2013 at 21:12:17
Running from "C:\Documents and Settings\Michael Klos\My Documents\Dropbox\J+K\Computer Utilities"
Microsoft Windows XP Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
"network.proxy.type", 0
========================= Hosts content: =================================
 
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller = Local Area Connection (Disconnected)
802.11n Wireless LAN Card = Wireless Network Connection (Connected)
 
 
# ---------------------------------- 
# Interface IP Configuration         
# ---------------------------------- 
pushd interface ip
 
 
# Interface IP Configuration for "Wireless Network Connection"
 
set address name="Wireless Network Connection" source=dhcp 
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp
 
 
popd
# End of interface IP configuration
 
 
 
 
Windows IP Configuration
 
 
 
        Host Name . . . . . . . . . . . . : kateNetbook
 
        Primary Dns Suffix  . . . . . . . : 
 
        Node Type . . . . . . . . . . . . : Unknown
 
        IP Routing Enabled. . . . . . . . : No
 
        WINS Proxy Enabled. . . . . . . . : No
 
        DNS Suffix Search List. . . . . . : Belkin
 
 
 
Ethernet adapter Wireless Network Connection:
 
 
 
        Connection-specific DNS Suffix  . : Belkin
 
        Description . . . . . . . . . . . : 802.11n Wireless LAN Card
 
        Physical Address. . . . . . . . . : 00-22-43-6F-71-59
 
        Dhcp Enabled. . . . . . . . . . . : Yes
 
        Autoconfiguration Enabled . . . . : Yes
 
        IP Address. . . . . . . . . . . . : 192.168.2.5
 
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
 
        Default Gateway . . . . . . . . . : 192.168.2.1
 
        DHCP Server . . . . . . . . . . . : 192.168.2.1
 
        DNS Servers . . . . . . . . . . . : 192.168.2.1
 
        Lease Obtained. . . . . . . . . . : Friday, June 21, 2013 7:17:40 PM
 
        Lease Expires . . . . . . . . . . : Monday, January 18, 2038 11:14:07 PM
 
Server:  UnKnown
Address:  192.168.2.1
 
Name:    google.com
Addresses:  74.125.140.100, 74.125.140.101, 74.125.140.102, 74.125.140.113
 74.125.140.138, 74.125.140.139
 
 
 
Pinging google.com [173.194.37.39] with 32 bytes of data:
 
 
 
Reply from 173.194.37.39: bytes=32 time=22ms TTL=55
 
Reply from 173.194.37.39: bytes=32 time=21ms TTL=55
 
 
 
Ping statistics for 173.194.37.39:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 21ms, Maximum = 22ms, Average = 21ms
 
Server:  UnKnown
Address:  192.168.2.1
 
Name:    yahoo.com
Addresses:  98.139.183.24, 206.190.36.45, 98.138.253.109
 
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
 
 
 
Reply from 206.190.36.45: bytes=32 time=182ms TTL=46
 
Reply from 206.190.36.45: bytes=32 time=127ms TTL=46
 
 
 
Ping statistics for 206.190.36.45:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 127ms, Maximum = 182ms, Average = 154ms
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
 
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 22 43 6f 71 59 ...... 802.11n Wireless LAN Card - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1     192.168.2.5  10
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1  1
      192.168.2.0    255.255.255.0      192.168.2.5     192.168.2.5  10
      192.168.2.5  255.255.255.255        127.0.0.1       127.0.0.1  10
    192.168.2.255  255.255.255.255      192.168.2.5     192.168.2.5  10
        224.0.0.0        240.0.0.0      192.168.2.5     192.168.2.5  10
  255.255.255.255  255.255.255.255      192.168.2.5     192.168.2.5  1
Default Gateway:       192.168.2.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [90112] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [90112] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/17/2013 05:02:08 PM) (Source: Bonjour Service) (User: )
Description: Client application bug: DNSServiceResolve(e0:b9:ba:e7:ff:a7@fe80::e2b9:baff:fee7:ffa7._apple-mobdev._tcp.local.) active for over two minutes. This places considerable burden on the network.
 
Error: (06/16/2013 05:12:49 PM) (Source: Application Error) (User: )
Description: Faulting application skype.exe, version 6.3.0.107, faulting module kernel32.dll, version 5.1.2600.2180, fault address 0x0001eb33.
Processing media-specific event for [skype.exe!ws!]
 
Error: (06/14/2013 05:57:52 PM) (Source: MsiInstaller) (User: KATENETBOOK)
Description: Product: Microsoft Silverlight - Update 'Microsoft Silverlight 5.1.20125.0' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\MICHAE~1\LOCALS~1\Temp\SilverlightMSI.log.
 
Error: (06/14/2013 05:57:52 PM) (Source: MsiInstaller) (User: KATENETBOOK)
Description: Product: Microsoft Silverlight -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: XAPAuthenticodeSIPDLL, ,
 
Error: (06/14/2013 05:33:10 PM) (Source: CltMngSvc) (User: )
Description: CltMngSvcShutting down. (Error: 997)
 
Error: (06/12/2013 05:10:48 PM) (Source: Application Error) (User: )
Description: Faulting application ielogic.exe, version 6.13.1.500, faulting module prxtbwhierror.dll, version 6.13.1.500, fault address 0x00002660.
Processing media-specific event for [ielogic.exe!ws!]
 
Error: (06/12/2013 04:13:09 PM) (Source: MsiInstaller) (User: KATENETBOOK)
Description: Product: Microsoft .NET Framework 2.0 -- Error 25015.Failed to install assembly 'C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\System.DirectoryServices.dll' because of system error: The process cannot access the file because it is being used by another process.
 
Error: (06/12/2013 04:09:19 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/12/2013 04:09:19 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (04/06/2013 03:03:20 PM) (Source: Bonjour Service) (User: )
Description: Client application bug: DNSServiceResolve(e0:b9:ba:e7:ff:a7@fe80::e2b9:baff:fee7:ffa7._apple-mobdev._tcp.local.) active for over two minutes. This places considerable burden on the network.
 
 
System errors:
=============
Error: (06/21/2013 05:00:28 PM) (Source: Service Control Manager) (User: )
Description: The iPod Service service failed to start due to the following error: 
%%1053
 
Error: (06/21/2013 05:00:28 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the iPod Service service to connect.
 
Error: (06/21/2013 05:00:25 PM) (Source: DCOM) (User: KATENETBOOK)
Description: DCOM got error "%%1053" attempting to start the service iPod Service with arguments ""
in order to run the server:
{063D34A4-BF84-4B8D-B699-E8CA06504DDE}
 
Error: (06/21/2013 01:38:46 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (06/21/2013 11:31:37 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (06/21/2013 11:31:37 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (06/21/2013 11:31:37 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (06/21/2013 11:31:37 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (06/21/2013 11:16:40 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (06/21/2013 11:16:40 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
 
Microsoft Office Sessions:
=========================
Error: (06/17/2013 05:02:08 PM) (Source: Bonjour Service)(User: )
Description: Client application bug: DNSServiceResolve(e0:b9:ba:e7:ff:a7@fe80::e2b9:baff:fee7:ffa7._apple-mobdev._tcp.local.) active for over two minutes. This places considerable burden on the network.
 
Error: (06/16/2013 05:12:49 PM) (Source: Application Error)(User: )
Description: skype.exe6.3.0.107kernel32.dll5.1.2600.21800001eb33
 
Error: (06/14/2013 05:57:52 PM) (Source: MsiInstaller)(User: KATENETBOOK)
Description: Microsoft SilverlightMicrosoft Silverlight 5.1.20125.01603C:\DOCUME~1\MICHAE~1\LOCALS~1\Temp\SilverlightMSI.log
 
Error: (06/14/2013 05:57:52 PM) (Source: MsiInstaller)(User: KATENETBOOK)
Description: Product: Microsoft Silverlight -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: XAPAuthenticodeSIPDLL, , (NULL)(NULL)(NULL)
 
Error: (06/14/2013 05:33:10 PM) (Source: CltMngSvc)(User: )
Description: CltMngSvcShutting down. (Error: 997)
 
Error: (06/12/2013 05:10:48 PM) (Source: Application Error)(User: )
Description: ielogic.exe6.13.1.500prxtbwhierror.dll6.13.1.50000002660
 
Error: (06/12/2013 04:13:09 PM) (Source: MsiInstaller)(User: KATENETBOOK)
Description: Product: Microsoft .NET Framework 2.0 -- Error 25015.Failed to install assembly 'C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\System.DirectoryServices.dll' because of system error: The process cannot access the file because it is being used by another process.
(NULL)(NULL)(NULL)
 
Error: (06/12/2013 04:09:19 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/12/2013 04:09:19 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (04/06/2013 03:03:20 PM) (Source: Bonjour Service)(User: )
Description: Client application bug: DNSServiceResolve(e0:b9:ba:e7:ff:a7@fe80::e2b9:baff:fee7:ffa7._apple-mobdev._tcp.local.) active for over two minutes. This places considerable burden on the network.
 
 
=========================== Installed Programs ============================
 
Adobe Audition 2.0 (Version: 2.0)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader XI (11.0.01) (Version: 11.0.01)
Asus ACPI Driver (Version: 4.00.0010)
Atheros Communications Inc.® AR8121/AR8113/AR8114 Gigabit/Fast Ethernet Driver (Version: 1.0.0.30)
Audacity 2.0
AVG 2013 (Version: 13.0.3199)
AVG 2013 (Version: 13.0.3345)
AVG 2013 (Version: 2013.0.3345)
Azurewave Wireless LAN Card (Version: 1.0.7.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
dBPowerAMP Mp2 and BwfMp2 codec r4
dBpowerAMP Music Converter
Digidesign Audio Drivers 7.0 (Version: 7.0)
Dropbox (Version: 2.0.22)
ETDWare PS/2-x86 7.0.4.3 WHQL
Flickr Uploadr 3.2.1
FTDI USB Serial Converter Drivers (Version: 2.00.00)
Intel® Graphics Media Accelerator Driver
InterLok Driver Kit (Version: 5.3.0.2339)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Microsoft Office 2000 Premium (Version: 9.00.2720)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
PrettyMay Call Recorder for Skype - Professional 4.0.0.226 (Version: 4.0.0.226)
Realtek High Definition Audio Driver (Version: 5.10.0.5791)
Skype™ 6.3 (Version: 6.3.107)
Super Hybrid Engine (Version: 1.16)
Update for Windows XP (KB911164) (Version: 1)
Update for Windows XP (KB932823-v3) (Version: 3)
WebFldrs XP (Version: 9.50.7523)
WIDCOMM Bluetooth Software (Version: 5.5.0.4400)
Windows Media Format Runtime
 
========================= Devices: ================================
 
Name: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Atheros
Service: L1e
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 26%
Total physical RAM: 2039.17 MB
Available physical RAM: 1505.34 MB
Total Pagefile: 5964.17 MB
Available Pagefile: 5473.18 MB
Total Virtual: 2047.88 MB
Available Virtual: 1979.82 MB
 
========================= Partitions: =====================================
 
1 Drive c: (System) (Fixed) (Total:72.06 GB) (Free:42.08 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:72.06 GB) (Free:59.65 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\KATENETBOOK
 
Administrator            Guest                    HelpAssistant            
Michael Klos             SUPPORT_388945a0         
 
 
**** End of log ****
 
 
 
 
 
 
 
Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.06.21.10
 
Windows XP Service Pack 2 x86 NTFS
Internet Explorer 6.0.2900.2180
Michael Klos :: KATENETBOOK [administrator]
 
Protection: Enabled
 
6/21/2013 9:19:07 PM
mbam-log-2013-06-21 (21-19-07).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 213222
Time elapsed: 24 minute(s), 44 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
 
 
 
Malwarebytes Anti-Rootkit BETA 1.06.0.1003
www.malwarebytes.org
 
Database version: v2013.06.21.10
 
Windows XP Service Pack 2 x86 NTFS
Internet Explorer 6.0.2900.2180
Michael Klos :: KATENETBOOK [administrator]
 
6/21/2013 10:12:40 PM
mbar-log-2013-06-21 (22-12-40).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUM | P2P
Scan options disabled: Deep Anti-Rootkit Scan | PUP
Objects scanned: 216033
Time elapsed: 59 minute(s), 32 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
 
 
 
 
 
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1003
 
© Malwarebytes Corporation 2011-2012
 
OS version: 5.1.2600 Windows XP Service Pack 2 x86
 
Account is Administrative
 
Internet Explorer version: 6.0.2900.2180
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 1.662000 GHz
Memory total: 2138222592, free: 1486311424
 
Downloaded database version: v2013.06.21.10
Downloaded database version: v2013.05.22.01
Initializing...
------------ Kernel report ------------
     06/21/2013 22:12:17
------------ Loaded modules -----------
\WINDOWS\system32\ntkrnlpa.exe
\WINDOWS\system32\hal.dll
\WINDOWS\system32\KDCOM.DLL
\WINDOWS\system32\BOOTVID.dll
ACPI.sys
\WINDOWS\system32\DRIVERS\WMILIB.SYS
pci.sys
isapnp.sys
compbatt.sys
\WINDOWS\system32\DRIVERS\BATTC.SYS
pciide.sys
\WINDOWS\system32\DRIVERS\PCIIDEX.SYS
MountMgr.sys
ftdisk.sys
dmload.sys
dmio.sys
ACPIEC.sys
\WINDOWS\system32\DRIVERS\OPRGHDLR.SYS
PartMgr.sys
VolSnap.sys
atapi.sys
disk.sys
\WINDOWS\system32\DRIVERS\CLASSPNP.SYS
fltMgr.sys
TPkd.sys
KSecDD.sys
Ntfs.sys
NDIS.sys
Mup.sys
avgrkx86.sys
avglogx.sys
avgmfx86.sys
avgidshx.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\igxpmp32.sys
\SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\RT2860.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\ETD.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\ASUSACPI.sys
\SystemRoot\system32\DRIVERS\btkrnl.sys
\SystemRoot\system32\DRIVERS\avgfwdx.sys
\SystemRoot\system32\DRIVERS\audstub.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\psched.sys
\SystemRoot\system32\DRIVERS\msgpc.sys
\SystemRoot\system32\DRIVERS\ptilink.sys
\SystemRoot\system32\DRIVERS\raspti.sys
\SystemRoot\system32\DRIVERS\rdpdr.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\update.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\system32\DRIVERS\btport.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\RtkHDAud.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\Drivers\mnmdd.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\ipsec.sys
\SystemRoot\system32\DRIVERS\tcpip.sys
\SystemRoot\system32\DRIVERS\ipnat.sys
\SystemRoot\system32\DRIVERS\avgtdix.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\netbt.sys
\SystemRoot\System32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\System32\Drivers\Fips.SYS
\SystemRoot\system32\DRIVERS\avgldx86.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\avgidsshimx.sys
\SystemRoot\system32\DRIVERS\avgidsdriverx.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_WMILIB.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\watchdog.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\drivers\dxgthk.sys
\SystemRoot\System32\igxpgd32.dll
\SystemRoot\System32\igxprd32.dll
\SystemRoot\System32\igxpdv32.DLL
\SystemRoot\System32\igxpdx32.DLL
\??\C:\WINDOWS\system32\drivers\mbam.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\mrxdav.sys
\SystemRoot\system32\drivers\wdmaud.sys
\SystemRoot\system32\drivers\sysaudio.sys
\SystemRoot\system32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\ipfltdrv.sys
\SystemRoot\System32\Drivers\HTTP.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\??\C:\WINDOWS\system32\drivers\mbamswissarmy.sys
\WINDOWS\system32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff8a3aaab8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-3\
Lower Device Object: 0xffffffff8a3a7d98
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Device number: 0, partition: 4
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff8a3aaab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a3f4e08, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8a3aaab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a3a7948, DeviceName: \Device\00000072\, DriverName: \Driver\ACPI\
DevicePointer: 0xffffffff8a3a7d98, DeviceName: \Device\Ide\IdeDeviceP0T0L0-3\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
Device number: 0, partition: 4
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\system32\drivers...
<<<2>>>
Device number: 0, partition: 4
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 9358C633
 
Partition information:
 
    Partition 0 type is Extended with LBA (0xf)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 11556  Numsec = 151117812
 
    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 151129368  Numsec = 151117812
    Partition is not bootable
 
    Partition 2 type is Other (0x1c)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 302247180  Numsec = 10250172
 
    Partition 3 type is Other (0xef)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 312497352  Numsec = 80892
 
Disk Size: 160041885696 bytes
Sector size: 512 bytes
 
Scanning physical sectors of unpartitioned space on drive 0 (1-11555-312561808-312581808)...
Done!
Read File:  File "c:\documents and settings\all users\application data\avg2013\chjw\a000b2f200b2cf12.dat:0f867f4c-41fd-4440-86ae-b81bbb7ec44c" is sparse (flags = 32768)
Read File: File "c:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Avg2013\log\avgfw.log.1" is compressed (flags = 1)
Scan finished
 
 
 
 
Rkill 2.5.3 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 06/22/2013 08:14:03 AM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 2
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * System Restore Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
   "DisableSR" = dword:00000001
 
 * Windows Firewall Disabled
 
   [HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
   "EnableFirewall" = dword:00000000
 
Checking Windows Service Integrity: 
 
 * System Restore Service (srservice) is not Running.
   Startup Type set to: Automatic
 
 * System Restore Filter Driver (sr) is not Running.
   Startup Type set to: Disabled
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 06/22/2013 08:16:08 AM
Execution time: 0 hours(s), 2 minute(s), and 4 seconds(s)
 
 
 
 

Thank you, again, for helping us!



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,679 posts
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  • Local time:08:54 AM

Posted 22 June 2013 - 07:04 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 jamesr23

jamesr23
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  • Members
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  • Local time:11:54 AM

Posted 23 June 2013 - 03:46 PM

Broni,

 

 

I was able to run the Temp File Cleaner (TFC) successfully. The logs from the other scans are below.

 

# AdwCleaner v2.303 - Logfile created 06/22/2013 at 22:02:28
# Updated 08/06/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 2 (32 bits)
# User : Michael Klos - KATENETBOOK
# Boot Mode : Normal
# Running from : C:\Documents and Settings\Michael Klos\My Documents\Dropbox\J+K\Computer Utilities\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v6.0.2900.2180

[OK] Registry is clean.

-\\ Mozilla Firefox v21.0 (en-US)

File : C:\Documents and Settings\Michael Klos\Application Data\Mozilla\Firefox\Profiles\0azcuz6v.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [6185 octets] - [14/06/2013 17:49:09]
AdwCleaner[S2].txt - [819 octets] - [22/06/2013 22:02:28]

########## EOF - C:\AdwCleaner[S2].txt - [878 octets] ##########






~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.9.4 (05.06.2013:1)
OS: Microsoft Windows XP x86
Ran by Michael Klos on Sat 06/22/2013 at 22:56:19.01
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Successfully deleted the following from C:\Documents and Settings\Michael Klos\Application Data\mozilla\firefox\profiles\0azcuz6v.default\prefs.js

user_pref("extensions.defaulttab.active.affiliate", 4206);
user_pref("extensions.defaulttab.active.overridechromesearch", false);
user_pref("extensions.defaulttab.active.overridekeywordsearch", false);
user_pref("extensions.defaulttab.browserID", "7965CBFD7B62DB436496F919E3DAA56F");
user_pref("extensions.defaulttab.firstrun", false);
user_pref("extensions.defaulttab.installedVersion", "2.0");





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 06/22/2013 at 23:00:34.54
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~





This is the result of the ESET Online Scanner....


C:\bin\TCP.EXE    probably unknown EXE virus    deleted - quarantined


After these scans, the slowness persists.

 

Thanks,

James
 



#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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Posted 23 June 2013 - 03:54 PM

How is computer doing?

 

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 jamesr23

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Posted 23 June 2013 - 05:13 PM

I was able to update Java to the latest version and ran JavaRa as well.

 

The computer is still very sluggish. For example, it is unable to play a video on youtube without the video being very jerky.

 

Thanks,

James



#8 Broni

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Posted 23 June 2013 - 05:20 PM

Yeah, we have couple more issues.

Some services like system restore are not running and Windows is not up to date. SP3 is missing for instance.

I wanted to make sure your computer is clean first.

 

To start with see if you can run Windows updates and bring everything up to date.


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#9 jamesr23

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Posted 23 June 2013 - 10:30 PM

I've updated to SP3 and IE8 (had IE6). The computer froze several times during this process and I had to hard-reboot. But eventually it worked. I'm trying to run Windows Update now but that's taking a while. I'll let you know tomorrow how it goes Thanks!



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Posted 23 June 2013 - 10:39 PM

thumbsup-thumbs-up-approve-ok-smiley-emo

We'll go from there.


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#11 jamesr23

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Posted 24 June 2013 - 11:18 AM

Windows update has run and looks entirely updated. Oddly, the Security Update for Microsoft Silverlight (KB2814124) installs and then shows up as "Ready to install" again, as though it never installed in the first place. I've "installed" it several times now. But the more pressing issue is that the computer is still slow/jerky.

 

What is the next step(s)?

 

Thanks!



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Posted 24 June 2013 - 06:49 PM

Please post new FSS log.


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#13 jamesr23

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Posted 24 June 2013 - 08:42 PM

I'm assuming you mean DSS log, posted below. Thanks!
 
 
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Michael Klos at 20:13:58 on 2013-06-24
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.2039.1483 [GMT -4:00]
.


Mod edit: removed errantly posted DDS log.
~~ boopme


Edited by boopme, 24 June 2013 - 09:46 PM.


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Posted 24 June 2013 - 08:47 PM

No. You should have FSS on your desktop.

 

Please download Farbar Service Scanner Download Link and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


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#15 jamesr23

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Posted 24 June 2013 - 08:59 PM

Haha. My apologies. Thank you for the correction. The FSS log is pasted below. I think the reason the Windows Firewall is off is because AVG has a firewall running.

 

Farbar Service Scanner Version: 16-06-2013
Ran by Michael Klos (administrator) on 24-06-2013 at 21:57:43
Running from "C:\Documents and Settings\Michael Klos\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Avgfwfd(9) Avgtdix(10) Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x090000000500000001000000020000000300000004000000090000000A0000000600000007000000
IpSec Tag value is correct.

**** End of log ****






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