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USB 3.0 PCI Slot problems


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#1 RTurneron

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Posted 21 June 2013 - 08:59 AM

Hello everyone,

 

A while back I bought a USB 3.0 extension for my comp that I installed in the PCI slot. It's been working fine since then (with the occasional blip) but just last night when I booted up my computer I got this message:

 

"Windows needs to install driver software for your Universal Serial bus (USB) Controller"

 

When I tell it to locate and find the driver it can't find it and tells me to insert the disc that came with my USB Controller. 

 

I've attempted to re-insert the card in the PCI slot (which had always fixed any recognition problems before) but this time no matter what I've done it always pops up again on startup. 

 

I went to the HP software website and downloaded the new BIOs and Drivers but that didn't work either. 

 

I don't know why it decided to act up right when I needed to export a project -- why does it always have to be right before a deadline?!! -- but any help would be greatly appreciated.

 

 

 

System:

Hewlett-Packard Company

Model: e9160t

Processor: INtel® Core ™2 Quad CPU Q3D0 @ 2.5 GHz-2.49 GHz

Memory (RAM) 8.00 GB

System type: 64-Bit  Operating System

 



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#2 hamluis

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Posted 21 June 2013 - 09:29 AM

<<...while back I bought a USB 3.0 extension for my comp...>>

 

Well...who is the manufacturer and what is the model...for this USB 3.0 adapter?

 

Did it come with a CD containing drivers required for installation?

 

Louis



#3 RTurneron

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Posted 21 June 2013 - 01:29 PM

It did not come with a CD initially (from what I can remember). Here's the model: http://www.frys.com/product/6112839?site=sr:SEARCH:MAIN_RSLT_PG

 

http://www.siig.com/download/search/?keyword=JU-P20412-S2

I went to the site and attempted to install the latest driver and here's the message I got:
 
"A later version of 'Renesas Electronics USB 3.0 Host Controller Driver' is already installed on this machine. The setup cannot continue"
 
 
EDIT: I'm just confused as to why it would stop working all of a sudden when it's been working fine

Edited by RTurneron, 21 June 2013 - 01:37 PM.


#4 hamluis

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Posted 21 June 2013 - 01:58 PM

Go to Device Manager...uninstall the drivers for the device.

Turn system off...disconnect/remove device from system.

Reboot...after desktop loads, run chkdsk /r command.

After chkdsk /r has completed and booted into Windows...turn system off. Reinstall device in PCI slot.

The device you linked to...is PCIe but you stated that you installed it in a PCI slot. That's not the way it is inteended, PCI is not the same as PCIe.

Louis

#5 RTurneron

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Posted 21 June 2013 - 02:01 PM

Great I will do that! Yeah that was me mis-speaking. It was installed into a PCIe slot. Sorry for the confusion.



#6 RTurneron

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Posted 21 June 2013 - 02:06 PM

And sorry for the double post...this might be a stupid question...but I'm having trouble discerning which are the right drivers to uninstall



#7 RTurneron

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Posted 21 June 2013 - 02:34 PM

rm2SDIu.jpg

 

is what I'm looking at



#8 hamluis

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Posted 21 June 2013 - 03:55 PM

Other Devices...USB Controller...looks like it's not installed properly anyway.

If that is the case, just go to the other posted steps.

Louis

#9 RTurneron

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Posted 21 June 2013 - 09:54 PM

Hey Louis,

 

I went through the steps and ran the chkdsk command /r after installing all of these.

 

That USB controller is the one I've been having problems with actually and I clicked on uninstall and it still is having problems recognizing. It currently still has the same icon. 



#10 RTurneron

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Posted 21 June 2013 - 11:26 PM

UPDATE: Fixed the problem by just buying a new PCIe card. Works fine now. Must've gotten scuffed up or something.

 

Thanks for the help



#11 hamluis

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Posted 22 June 2013 - 11:19 AM

:), I was just thinking "The card is bad", glad that you resolved it :).

 

Happy computing :).

 

Louis






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