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Network connection issues

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#1 jkostar


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  • Location:Cleveland, Ohio
  • Local time:02:56 PM

Posted 19 June 2013 - 01:00 PM

I have a lap top that was infected with malware previously. the user tried removing the malware himself, and now can not connect to any network, be it wireless or wired. he informed me that the infection displayed the name "personal security." The lap top gets a 169.x.x.x address on any network, even if the correct ip should be something different. i have tried resting the tcp\ip stack using the windows do it for me assistant, as well as verifying the adapters set to assign an ip automatically. I had him try a system restore, but he said he did not have any to return to. I have also tried removing and re-adding the adapter with no luck. Any thoughts as to what i could try next?

Edited by hamluis, 19 June 2013 - 01:30 PM.
Moved from Win 7 to Am I Infected - Hamluis.




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