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ASUS Laptop Freezing


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#1 jimmykemble

jimmykemble

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Posted 18 June 2013 - 07:28 PM

I have a 2-year old ASUS laptop with Windows 7 and Intel Core i7. I have not had major problems with it until a month or two ago when my laptop started freezing randomly. The cursor freezes, the keyboard becomes unresponsive, and everything just freezes.  It freezes whether I'm online or offline.  I have to do a hard reset to get it running again.  Usually it still freezes once a day or once every two days.  But lately it's getting worst.  My laptop freezes every 15 minutes or so.  Sometimes when I restart my laptop and the Windows recovery screen appears where it can boot in Safe Mode, it freezes at that point too.  And sometimes it won't even start back up. It'll power up for a few seconds and then shut down on its own. I have used avast!, Malwarebytes, SuperAntiSpyware, and tdsskiller to scan for problems every time it freezes, but there are no infections.  I've also used CCleaner.  I also have Adblock and SpywareBlaster installed.

 

I can't figure out if I have virus/malware or some other issue like overheating, or video card problems (I remember not too long ago my display driver crashed and gave me the message "Display driver stopped responding and has recovered"), or insufficient RAM.

 

In desperate need of help!  Thank you.

 



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#2 jhayz

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Posted 18 June 2013 - 07:48 PM

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.


Edited by jhayz, 18 June 2013 - 07:48 PM.

Tekken
 





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